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The Indoor Pool at the Tej Marhaba Hotel

Reviews summary

3
Average
1763 reviews
Brilliant
345
Good
571
Average
378
Poor
227
Awful
242
  • 3 room
  • 3.5 pool
  • 3.5 beach
  • 3 service
  • 4 dining
  • 4 amenities
  • 2.5 value
  • 3 food
  • 2.5 cleanliness
  • 3.5 location

88 Traveller reviews from Holiday Watchdog

VERY VERY BAD EXPERIENCE

1
Awful
by
Reviewed 14th August 2014

"These pictures are about 20 years old. There is no maintenance in the hotel. No WIFI in the rooms, only area for WIFI is the reception area but with very very poor signals. Very bad Air conditioning, dirty toilet, uncomfortable bed, old unmaintained furniture, tasteless food. Staff not very cooperative. Waste of money going in this hotel. I will not recommend any one to stay there. I am giving it ONE STAR which it does not deserve because without any star you can't post your comments."

Holiday details

  • Travel date: 14th August 2014
  • 4 Location
  • 4 Beach
  • 1 Room
  • 3 Pool
  • 1 Service
  • 1 Value
  • 1 Food
  • 1 Cleanliness

VERY BAD EXPERIENCE

1
Awful
by
Reviewed 14th August 2014

"These pictures are about 20 years old. There is no maintenance in the hotel. No WIFI in the rooms, only area for WIFI is the reception area but with very very poor signals. Very bad Air conditioning, dirty toilet, uncomfortable bed, old unmaintained furniture, tasteless food. Staff not very cooperative. Waste of money going in this hotel. I will not recommend any one to stay there. I am giving it ONE STAR which it does not deserve because without any star you can't post your comments."

Holiday details

  • Travel date: 14th August 2014
  • 3 Location
  • 4 Beach
  • 1 Pool
  • 1 Service
  • 1 Value
  • 1 Food
  • 1 Cleanliness

You get what for pay for.

3
Average
by
Reviewed 29th July 2014

"We had a good week, we liked both the pools.The WiFi was poor,room was okay the cleaner came in every day, and did a good job.Food was good and lots of it, but bit fed up with it by end of the week. Would of liked more fruit. We had a waiter called Alileche, he looked after us every day. We tipped two dinar's a day to him, one to the pool man everyday for the sunbeds. Its about 1 hour 5 minutes from the airport, airport 10 out 10. I think the hotel is more 3 star than 4 but you get what what you pay for. Married couple in our 50s from Lincolnshire. "

Holiday details

  • Travel date: 27th July 2014
  • 3 Location
  • 3 Beach
  • 3 Room
  • 4 Pool
  • 4 Service
  • 4 Value
  • 3 Food
  • 5 Cleanliness

WOW !!! Brilliant

5
Brilliant
by
Reviewed 15th October 2012

"On arrival was asked if we wanted a sea view ... bags were taken up for a 1dn tip = 50p bargain ! The room was ideal cleaned every day and the maid would fold towels and leave them in the shape of swans sitting on the chairs ... would tip 2dn per day ... by the pool our sun loungers were put out at 7am by Ali for a 10dn tip they were done everyday for our 10day stay. The Animation team 3 lads were great always talking having conversations in many languages ... if anybody knows French this would help as Tunisians speak french 2nd language.. the food is buffet with plenty of selection.... Any body visiting please remember this is NOT a European country and many of these workers earn 20dn per day !!! £10 .. so are very reliant on tips and a tip of 1dn aint going to break the bank is it .... my wife and i will be visiting again next year .. THANKS TEJ MARHABA loved it "

Holiday details

  • Travel date: 13th October 2012
  • 5 Location
  • 4 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Value
  • 4 Food
  • 5 Cleanliness

Worst ever Hotel when you don't want to accept 2star quality

1
Awful
by
Reviewed 24th September 2012

"1) Bad public washrooms, long lineups at the exchange counter, snack bars, restaurant and the "all inclusive???" Bar, 2) If it was due to Ramada or not, nobody knows, but to be taunted by the staff, anoid or ignored while they chat to each other in any language that the guest do not understand, I do not believe at a 3 star hotel the service could be worse 3)broken or no door locks, dirty not just dated rooms, leaky bathroom pipes, squeaky beds..... 4) the pictures of the inner court yard and pool are from 2010 or prior, dead dogs and squabbling locals in the alley to the beach, mayor 3 lane road to be crossed on the treck described as "steps to the beach" , if you make it you can get a mini umbrella if you are willing to provide the proper €€€€€ Tip, be prepared to have the mattress pulled of your lounge chair at 5 pm sharp. 5) food although eatable is far from 4 or even 3 star and you can expect a repeat the next day of the same or similar dish "

Holiday details

  • Travel date: 23rd September 2012
  • 2 Location
  • 2 Beach
  • 2 Room
  • 2 Pool
  • 1 Service
  • 1 Value
  • 2 Food
  • 1 Cleanliness

August 2012

1
Awful
by
Reviewed 20th August 2012

"• Very dated bedrooms from the 1990’s. • Poor security on the rooms as the balcony doors do not lock , safes are available at reception. • Leaking toilet and sink • Air conditioning that does not work properly and makes dreadful noises. • Bar staff at the all-inclusive bar and the pool food area are very rude and unhelpful. • You are required to tip the pool man if you want a sunbed every day. • Pool has missing tiles and a holiday maker cut her foot whilst in the pool. • Barriers separating the pool from the fountain are unsafe and children MUST be supervised at all times whilst at the pool area. • Currently undertaking renovations to the in-door pool and fitness suite so these are not available. • Generally the hotel is tatty and well-worn and requires significant investment. • Most of the animation staff are not really interested in entertaining kids and but very interested in single ladies…. Enough said. • Most of the sun beds around the pool are broken and need replacing. • Entertainment for kids is woeful. Plus points • Weather is fantastic – very hot • The dining room staff are great and very helpful • The food is very good with a mix of local dishes and European food. • If you want to just chill and don’t care about the hotel facilities and your environment too much then it’s fine. "

Holiday details

  • Travel date: 19th August 2012
  • 3 Location
  • 2 Beach
  • 1 Room
  • 1 Pool
  • 3 Service
  • 2 Value
  • 3 Food
  • 2 Cleanliness

fantastic

3
Average
by
Reviewed 16th July 2012

"ive being gng 2 the tej for 11years my last holiday in may was by far the best, food fantastic,weather brill,and all staff as norm 1st class, see ya all again very soon"

Holiday details

  • Travel date: 16th July 2012
  • 3 Location
  • 3 Beach
  • 3 Room
  • 3 Pool
  • 4 Service
  • 4 Value
  • 4 Food
  • 3 Cleanliness

Best Hoilday Ever

5
Brilliant
by
Reviewed 16th December 2010

" I am after reading all peoples review there and some of them were bad but i had the best time ever while i stayed at this hotel we arrived at midnight and we were met at the door but a waiter to collect our suitcase to bring to our room when you walk into the hoyel its massive it has marble everywhere i found the rooms very nice but could do with a update with decor but they were so comfortable ... me and my 3 girly friends went on this hoilday we found the reseptionist the exchanged the money to dinar didnt give us the right amount back he was doing us out if money so next time we go we are going 2 use the bank down the road from the hotel the night life is excellent in sousse so different 2 back home so cheap to drink in tunisia too the food in the hotel was brillant so nice you could go up as many times as you like for food the waiter do look for money when you get drinks or call them 2 your room but like what counrty doesnt 1 dinar is like 50cent thats nothing to tip them each time if you are wondering about this hotel i would recommonend you book this as i had the best holiday ever it so near everthing "

Holiday details

  • Travel date: 11th December 2010
  • 4 Beach
  • 3 Room
  • 5 Pool
  • 4 Service
  • 5 Dining
  • 4 Amenities
  • 5 Food

honeymoon

4
Good
by
Reviewed 11th August 2010

"We had our honeymoon at the Tej Marhaba,this was our first visit to Tunisa so we were not sure what to expect! The hotel could do with a refurb but we couldnt fault how clean the rooms and hotel were,the maids did a fantastic job and very friendly.In fact we found all the staff to be very friendly and helpful,we did tip as we went along which does make a difference i think.The swimming pool is great and you could always find a lounger with the help of the pool staff,( tip expected ) food was repetative at breakfast but always fresh,evening meal you had plenty of choice and our waiter was very friendly.The animation team worked very hard and always tried to involve everyone,but evening entertainment was not the best, bingo,live music from 3 guys,kids mini disco most nights. We did 3 trips,2 with thomas cook and 1 with captain smiley who resides in the pool area touting for people to go on a boat trip.The boat trip sounds very nice but its not what you get! The boat is very crowded and you dont go very far out of the port!you dont see any dolphins,you dont get the chance to fish,the food is not as it looks in captain smileys book,and when you stop to have a swim your just outside the port!so be warned!We also did a trip which was African dream, you went to a animal park then had a 3 course meal with a show later which was very good.Also had a trip to the medina ( local market } the tour guide was fantastic and gave you alot of information.Beware when getting a taxi and always get a price before you get in! The weather was fantastic,very hot! "

Holiday details

  • Travel date: 9th August 2010
  • 5 Beach
  • 4 Room
  • 5 Pool
  • 5 Service
  • 3 Dining
  • 4 Amenities
  • 3 Food

we love it here

4
Good
by
Reviewed 20th July 2010

"just got back from tunisia tej marhaba 2nd time. this is a good hotel, staff very good cant do enough 4 you.booking now 4 next year."

Holiday details

  • Travel date: 19th July 2010
  • 3 Beach
  • 4 Room
  • 4 Pool
  • 4 Service
  • 4 Dining
  • 4 Amenities
  • 4 Food

Near-perfect hotel

4
Good
by
Reviewed 30th October 2009

"Male aged 31, Female aged 22, Infant male aged 19 months. 2 weeks all inclusive: Beautiful 4 star hotel in a great location, let down only by the need for updating, redecorating and refurbishment. Tej Marhaba rates itself as a 4 star. Travel operators rate it as a 3 1/2 star. In my well travelled opinion I would rate this hotel as 3 1/2 star, only due to the reasons I stated above. This was our first family holiday, also being Becki's first time abroad. Having been to Tunisia before, 15 years ago, I remembered it as being a poor country, but had good memories of the hotel we stayed in at that time. So I went with an open mind and a more mature attitude. Firstly I have to say that for the price we paid for the holiday, we are satisfied with the whole experience. After looking at reviews on various sites, we chose the Tej Marhaba, booking through On The Beach. On arrival at the hotel, we were pleasantly suprised by the size and overall quality. Looking almost like a palace, we were happy with our decision. Reception was friendly and welcoming, although we did have to wait an hour until we could get our All-Inclusive bands to enable us to get drinks. The hotel porter was friendly and chatty while bringing the luggage up to the room, until I tipped him 1 TDN (Tunisian Dinar), which is about 50p (the usual tip amount). He stood there with a look on his face, asking if that was it - to which I replied "yes", then he stormed off. A good start to the holiday... We were very satisfied with the room location, having both a sea and pool view. We were on the fifth floor, room 548. The room itself was of a good size, with two twin beds put together, making a queen size bed. This was quite firm, but we slept OK on it. During the second week it became uncomfortable sometimes. The cleaner wheeled a large wooden cot into our room for our son Mason. The room was clean and well presented, although there was a smell of urine in the toilet throughout our stay. The decorating was of a good standard, although like the rest of the hotel, it needs updating to bring it into the 21st century. There were a few minor problems, which were not reported by us as they were no big deal: 1) One of the two electric plug sockets did not work (meaning we had to unplug the TV to use the iron). There is a third socket in the bathroom, above the hairdryer fixed on the wall. 2) The TV was old and temperamental, with the ariel lead constantly detaching itself from the rear. Also the remote control had seen better days - instead of having batteries, it had a makeshift wire attaching it to the wall, and the casing kept seperating. 3) The bathroom plug holes were a joke - with a failure to drain water, meaning we were always prying them open to let water out. 4) Outdoor light on the balcony did not work (although a candle is provided on the plastic table). *When I asked reception for matches to light the candle, I was informed they do not stock matches. So I asked if any of the staff had a lighter I could use. I ended up having to buy a lighter from the shop over the road. This could be due to the fact that reception do not get tipped like other staff... Food quality was faultless, with a decent variety. Although watch the burgers as they are undercooked. Desserts were delicious but became repetitive before the end of the first week! Waiter service was impeccable and like the rest of the staff, they are always smiling and helpful. We tipped 1 TDN at lunch and also at dinner (as the waiter takes orders for drinks). We did not tip at breakfast as the coffee and juice are a self-serve affair. The Oasis restaurant (pool restaurant) cook some of the best pizzas we have ever tasted - and the beer tastes better in there (colder). You can sit at a table outside, with a nice view of the gardens and pool. The grounds of the hotel were very well kept, with immaculate lawns and path areas. Pool was crystal clear - although freezing cold. But this is to be expected at mid-to-late october. As one of the previous reviews stated, there is a pool attendant that brings mattresses for the sunbeds, and it is the norm to tip him, but this is only 1 TDN. To them it is a lot of money, but 50p is nothing really for us to moan about is it? The central bar area is of a good standard, but we did not use it as it was for paying guests. A/I guests have the American bar. This bar is a little dated, but is comfortable and clean. Day staff seem friendlier than night staff. Regarding tipping, we did not tip for tea, coffee, coke, juice or warm milk. We did however tip 1 TDN when served cocktails every other trip. In this bar there are three cocktails available, all very similar. Other cocktails are available from the central bar. The beer served in the bars were a bit hit-and-miss, coming in small glasses and tasting a little bitter at times. At first I thought it was just the local beer. However this is not the case in the Oasis bar, where it is served ice cold, in tall glasses. Daytime and night-time entertainment is mediocre, although the animation team are a great bunch of lads. They do not annoy or pester you at all. We did not try the English bar, as they do not sell English drinks. There is a shopping mall which is part of the hotel, but this consists of dozens of clothes shops and nothing more. *Not recommended for wheelchair or buggy users. The hotel has it's own private stretch of sandy beach, which you get to by crossing a road. *Please note: you have to pass along the side of a building site to get to the beach (the owner of the Tej Marhaba is building a huge hotel on the beach). This is due to fininsh November 2009. By the looks of it, a rating of 5 stars will be very likely. The private beach itself is clean and well kept, with a bar serving limited drinks. You do get locals going up and down the beach selling goods, which can annoy some people. But it's not really that much of a big deal. Just be firm and say No Thanks. *Tip: road users do not stop for pedestrians, even on zebra crossings. If taxis flash you, it is not to let you cross, it's to get your attention for a fare. If they slow down and wave you across, then you can attempt to cross the road, but be aware of other cars and suicidal motorcyclists! Indoor pool was as cold as the outdoor one, so we asked at reception for the heating to be turned on. The pool went from ice cold to 33 degrees within two days. This is quite therapeutic, swimming in a hot pool. But is not advisable to people with heart problems or high blood pressure! The pool itself is in need of draining and retiling (small mozaic style tiles missing here and there, some grittiness on the bottom of the pool). *Caution: the surface around the pool is a stony type, but beyond that, it is very slippery tiles. Learn from my mistake of walking from the toilets to the pool, but not sticking to the small section of astro-turf, slipping and almost doing a complete somersault in the process... The fitness room is average, but has enough to keep you going with the basics during your stay. I am a gym-freak and mixed martial artist, so I'll list the equipment for the benefit of other like minded people: 1) Smith machine + inclinable bench 2) Cable station with single, double handed attachments + rope 3) Pull-up/Chin-up bars on the above 4) Pec-Dec/Shoulder press combined (limited weight) 5) Pull-down machine 6) Cable Pull-down station with wide-grip attachments 7) Leg extension machine 8) Cable-weighted rowing machine 8) Leg press machine 9) Flat bench + barbell supports for bench pressing 10) Declinable sit-up/ab crunch bench 11) Horizontal hamstring machine 12) 6x treadmills 13) 2x cross trainers 14) Exercise bike 15) Aerobics area with mirrors The cost for using the fitness room (even when A/I) is ridiculously high at 15 TDN (approx £7.50) - this is reduced to 70 TDN for a week. But... like most things in Tunisia, you can barter. I got 8 days for 55 TDN. *Tip: When bartering, hit them at half price and work up very slowly. Don't feel guilty even if it looks like they are devastated by the final agreed price! There are beauty, massage, sauna and other treatments, but we cannot comment on these as we did not use them. Mainly due to the price. *Tip: Do not use the Tej Bazar (shop just up from the stairs from the fitness room/indoor pool) it is very expensive and the woman is dishonest. She did not have change one day, so I asked for a note. On returning some days later, she tried her best to get out of giving back my change. After being firm with her, she coughed up. *Tip: count your currency very carefully when changing it at the hotel - we were ripped off by 50p. ### Good points ### Beautiful, grand hotel, probably the best in Sousse. Great location - close to beach and a short walk from Sousse. Gorgeous view (providing you get a room with an even number, to face the pool & sea). Clean. Friendly staff. Excellent cleaners. Good food quality. Clean pools. Relaxing garden areas. Excellent value for money. ### Bad points ### In need of updating, redecorating & refubishment (please note, work had started during the second week of our stay). Many many lightbulbs need replacing. Indoor pool tiles need replacing. Small maintenance issues such as faulty plug sockets, bathroom plug holes & missing button in one of the lifts. Smell of urine in our toilet throughout the stay. Some steps around the hotel grounds, could prove difficult for wheelchair/pushchair users. Entertainment programme could be better. Lack of facilities for children. A/I guests sometimes made to feel like free guests (in the case of beer served in small glasses in the American bar and most of the time in main restaurant. Dishonest female shop worker and male bureau de change worker. ### Summary ### When first built, this hotel would have easily been a 4 star. But a relaxed attitude to maintenance reduces the rating now. The good points far outweigh the bad points and do not spoil the holiday in any way. If you can get this hotel at a good price (we paid £1181, before insurance and transfers) then you will get excellent value for money. We would recommend the hotel to couples of all ages, but not to families with small children, due to the lack of facilities for the little ones. If you want a relaxing holiday, this hotel is perfect. Would we return? No, but thats because we plan to visit other countries. ### Advise ### 1) Road safety. 2) Tip 1 TDN. 3) Agree fare price before getting in taxi. 4) Taxi from airport 20 TDN (there will be some commotion as they argue amongst themselves over who will be the lucky driver. 5) Taxi to airport 15 TDN. 6) When bartering, start at half price. 7) Try to use bigger supermarkets as they are cheaper. 8) Take plenty nappies, baby wipes and toiletries, as they are expensive (due to the fact they have to import the goods into their country). 9) For women: when outside of the hotel grounds, be prepared for men (and women) to stare. For men: you'll have to get used to the men checking out your girlfriend/wife's backside... 10) Don't fall for anything you are told outside of the hotel grounds. Particularly in the Medina. Typical lines are "remember me? from the hotel?" - remember poor people will try anything to part you from your cash. 11) Do not take anything (ie nuts, head-band on camel trip) as you will be expected to pay. 12) If you see something you like, look around, you will probably find it cheaper elsewhere. 13) Brush up on some basic french, as it's Tunisia's second language to Arabic. 14) Change your money at STB bank in Sousse for lowest rates. Otherwise use the hotel. Also you cannot take Tunisian currency out of the country. 15) Be prepared for the madness at the airport when returning, try to get there about three hours early, or you will be caught up in chaos and pandemonium! We hope you enjoy your stay as much as we did :o)"

Holiday details

  • Travel date: 29th October 2009

Did we enjoy it "NO"

3
Average
by
Reviewed 28th October 2009

"We found the hotel fairly clean and the food of a reasonable standard but what we did have to watch out for was the reception cashier who makes lots of mistakes when exchanging your money. The pools were well maintained although we kept seeing what appeared to be toilet paper floating about in the water. We found that all the staff were pleasant but very money orientated when it came to ways of getting a tip out of you. Waiters do not like you to go to the bar for a drink but prefer you to sit and wait until they attend you, that way they get a tip. Same at the pool. The attendent removes any mattresses from the sunbeds and when you go along he appears with a mattress of which you have to tip him for. Yes they are very money orientated but pleasant with it. We had 14 days at this hotel of which it was an experiance not all bad but not all good. Do not forget to tip the Receptionist, the food waiter, the house waiters. the cleaners, and the pool attendent irrespective of the service recieved. On a lighter note though this is one of the better hotels in Sousse."

Holiday details

  • Travel date: 27th October 2009
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Hotels near Tej Marhaba Hotel

Top traveller tips for Tej Marhaba Hotel

  • by THE LASH

    "do not read bad reviews"

  • by Pbergmann

    "Book another hotel if you want to enjoy you few vacation days"

  • by darren+becki

    "Port el Kantoui is a must - take the Happy Noddy Train (travels along road). Cost: 4 TDN return."

  • by taboocal

    "the medina i love it dont be afraid to barter"

  • by paterick

    "visit the madena but use the hotel guide first as his tour is very enlightening."

  • by ElissaJade

    "i just enjoyed sitting on the beach all day"

  • by ElissaJade

    "the hotel enviroment is good but watch the men outside of the hotel they are all different "

  • by wonderland_227

    "the pirateship was good"

  • by wonderland_227

    "Absolutely gorgeous. Men not great with teenagers but that was bearable!"

  • by Mandy M

    "not really suitable for children,nothing for children to do"

  • by Amztiny

    "nightlife is brillant and the hotel is fab people really freindly"

  • by Qandolakum

    "Frites...and quad bikes"

  • by Qandolakum

    "...its a beautiful place jus go with an open mind!! we loved every single bit of it!"

  • by van man rob

    "take organised trips so much to see ...visit EL JEM setting for the film GLADIATOR"

Tej Marhaba Hotel is also called

  • hotel tej marhaba
  • tej marhaba sousse

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