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Chambre superieure

Reviews summary

3
Average
2387 reviews
Brilliant
670
Good
641
Average
390
Poor
291
Awful
395
  • 2.5 room
  • 2.5 pool
  • 3.5 beach
  • 2 service
  • 1 dining
  • 3 amenities
  • 1.5 value
  • 1.5 food
  • 1.5 cleanliness
  • 2.5 location

24 Traveller reviews from Holiday Watchdog

We took Thomsons to court and won !

1
Awful
by
Reviewed 10th June 2015

"El Mouradi Club Kantaoui Aug 2014 Traveling as family WE TOOK THOMSON TO COURT - AND WON ! The El Mouradi Club is unsafe, dangerous, a fire hazard, ill equipped to cater for the amount of guests, and unhygienic. The bungalow numbered 58 was more than dated, the bathroom was dirty and unhygienic, with urine and faeces stains, cracked tiles to the walls, bath and shower area, with mold and dirt in the grout. Attempted plastic repairs to bath where flaking and entrapping more dirt, unsealed sink, the WC seat was chipped and had waste and water ingress. The smell of urine overpowered you in this unhygienic bathroom. Both plug holes were filthy and full of hair and waste. Most importantly the accommodation had no fire safety precautions,no fire instructions on the inside of door, no smoke detector or fire alarm,the windows have fixed iron railings on the outside and cannot be used as a means of escape, no fire instructions in the room not even in the room directory.This clearly against the health and safety guidelines provided by Thomson website, that detailed there should be a notice in the room detailing where the nearest exit is, the "meeting point" if you should need to evacuate and how to raise the alarm should you see smoke or fire. This was reported to reception and after to the Guest Liaison officer who said there had never been a fire. We requested to move but where told there where only other bungalows again with the same failings, and the hotel had never had a fire. We also reported this to our rep, who had the same disregard as the hotel.The windows have fixed iron railings on the outside and cannot be used as a means of escape. Our bungalow lock was forced and clothing was stolen, I reported this to reception who sent a maintenance man to repair the damage. The report was received in a laid back, uncaring attitude as it was portrayed to be the expected norm, and was advised by reception that the police see this as small crime and the hotel would not be reporting the incident to them. Ladies designer underwear and swimwear where taken. Our accommodation was in close to the Animation teams stage and suffered from bad noise pollution, this was massively exaggerated on the Friday nights till after midnight as the volume was increased to compete with the hotels own beach party , which we where located between the two. We reported this to reception who did nothing. The hotel is over crowded, beyond its working capacity, ill equipped, its facilities stretched beyond breaking point, its pools, sun lounges and its restaurant unmanageable. The queues in the restaurant where of biblical proportions, totally beyond what we have ever seen. We would queue for one item, then have to choose another, equally as long queue for the next and the next, with the detriment that the first hot foodstuff on the plate would now be cold and uneatable. This caused customers to be irate, push in and argue in many languages over who gets the food or a table, we witnessed guests actually physically fighting for tables. Our children where pushed by guests, this was upsetting and uncontrollable, meaning they could not go unattended, and the kids self service area was limited in its choice and its distance from the entrance meant the kids having to cross the chaos over the main serving area. This was a family holiday and we would not wish to segregate our children, instead we would have liked to share the experience of choosing a family meal. There was not enough plates and when they where bought out to a central collection point it was a scrum with many people having to wait further still. We witnessed first hand fighting, between guests and staff, and staff against staff, at one flashpoint the police where called after a chef joined in which ended up with him being cut in the face by a plate, our children where right by this. Both our children where in floods of tears and we tried desperately to remove them from the restaurant, having already witness a fight the same afternoon over a table. I successfully got to speak one to one with the hotel manager, who although sympathetic would not move us only saying that this is still up to your representative. The food was unlabelled which personally caused problems as my partner is a vegetarian and no one was ever available to ask, along with the pressure to make the choice quickly because of the guests behind us in the queue and their ever growing impatience. This upset her as she loves choosing and exploring new food. There was not enough serving spoons provided for the dishes, so cross contamination occurred as guests used what they could, food would run out and not be replaced until the next sitting. At breakfast it was impossible to get a dish for cereal, spoons would run out, glasses would run out, the juice would also run out and not be replaced in time, tables would remain unclean giving less availability. The restaurant area is advertised as air conditioned, this was not the case, although we and other guests requested it to be turned on throughout the day we where told that it was not working. The daily temperatures exceeding 40+ degrees, making eating very uncomfortable. A number of staff, told guests it was common practice to leave the air conditioning off at meal times to get people in and out as quickly as possible so they would not hang around. Myself, My Partner,and two children where all ill, suffering with sickness and diarrhea which lasted more than three days. Every precaution for the sun was taken and our children drank plenty of bottled water. The toilets in public areas had urine, feces and toilet paper on the floors, and excrement scraped on the inside of doors. The regular smell of vomit by the restaurant entrance was so strong and our youngest daughter herself was violently sick in the restaurant. My Partner and many other guests were regularly asked for money from the ladies cleaning in these areas and were often intimidated into doing so. All the toilets in the pool area where flooded with urine, the urinals overflowing and the WCs blocked with human feces, imagine trying to enter or exit them in flip flops ! This was disgusting and repulsive. We where advised by the life guards on the beach that the sea area designated to the hotel was unsafe for the children to swim in because of the Jelly fish , this was the norm and not freak condition. This was very disappointing as we where not advised of this. We also saw many children with stings to there legs and arms. The beach bar featured in the First Choice brochure and web pages gave the impression this is the all inclusive bar, which is very misleading, but understand why you have not feature a photograph of the actual bar, as this is dirty and in disrepair. The indoor pool was closed for maintenance between August and September, this being a disappointment as it seemed to be the most modern addition to the complex, added to the problem of overcrowding at the pool areas and made obtaining lounges for the family after 9am impossible, unless you paid a 'life guard' to find you a lounge's, which consisted of him removing someone's belongings, which then caused a fight. Again we witnessed guests fighting as the hotel was ill equipped, not enough beds and many broken. The pool terraces where cracked, many whole tiles missing in high traffic areas creating trip hazards. Lack of bins for guests meant food waste and cigarette butts was thrown on the floor and were not cleaned up, left to dry in the sunshine, unhygienic and encouraging insects. The aftermath of the daily 30ft queues for pancakes on the terrace where a prime example of this. The Animation team would empty the crowded main pool twice during the day as they sectioned it for adult games. This would take over half an hour as the families and children were reluctant to leave. We witness young children being removed from the pool and when we asked why, we were told the pool games where to help the young single adults to mix and join in. My understanding was this is a family hotel and not once to we see the same focus on the children. Our children aged 9 and 11 where to old for the already overcrowded toddlers pool, this was a massive disruption to their fun. Outside seating in the evening would be laid out for 500 guests, we had already been told the hotel had over 2000 guests, but if the hotel kept the seating to the minimum they would not be out of pocket at the all inclusive bar. I have never been to a hotel where the tables and chairs do not meet the capacity of guests, people where leaving towels on tables/chairs before their evening meals, again causing fighting and tension among guests. The entertainment was unprofessional and certainly not for families as the sketches revolved around the team making light of smoking cigarettes, drinking alcohol, sometimes dressed as babies and being brutally beaten and subjected to excessive violence. Absolutely appalling. Zulu trip taken 7th August Cost £98 for two adults and children. Paid in sterling to the Thomson rep. The coach was over an 75 minutes late. After boarding and doing the normal other hotel pickups (20 minutes into our journey), the Guide announced they were very sorry for the lateness, the normal driver was ill and they had been ring around to find an other driver. "We must thank today's driver and tip him well ,as he has stepped in and save the day, after driving all night". If we been informed of this before getting onto the coach, we would have chosen not to put my family at risk for the driver who was over his hours. The decision to use this driver was wrong, unsafe and put us in danger. Thomson informed us that he could not accept our complaint as no one else had complained and the excursion was not sold by TUI UK. After 5 days of the above we contacted the Thomson 24 hour helpline on the Friday with the request " WE WANT YOU TO MOVE US", our details where taken, but as your holiday representative did work Saturdays we where recommended to travel to a neighboring hotel 'Royal Kenz' at 9am where we could discuss our problems with the rep there. We met with this rep who was courteous and sympathetic, she arranged for water, coffees and cakes for us and noted and agreed with all of our complaints. She made some telephone calls and said there was a family room available on Monday at the 'Tour Khalif' at a cost of £191, I requested we would like to pay that now, but was advised that this must be done with our rep on Monday. She reserved the room and told us to pack our cases and be ready at the El Mouradi reception for 9am and she would inform Adrian that Saturday evening of what she had done. She was so professional, she even gave us her mobile number. I did speak to Adrian briefly on the Sunday morning who although not committing, assured me he would speak to his team on Monday, but made me aware that nothing would happen till 10am as this was down to how the reservations team worked. We had seen him move a family at the 10.00am last Monday so we agreed to return then. On the Monday, cases packed and room emptied, our Thomson rep said there was no booking for the Tour Khalif and no rooms where available from TUI in Tunisia for the duration of our holiday. We explained how unhappy we were and all that we had witness. My family were at risk for the poor hygiene and the behavior from staff and guests alike. I was met with the comment "YOU BOOKED IT". His comment was exact and was not taken out of context. Distraught and upset we contacted the 24hr helpline again who arranged via the resort team manager for him to urgently return and meet us in reception to solve at midday 12.10 to resolve the issue and get us moved. He failed to keep the appointment, we waited till 1.35pm when we called the helpline again who said his manager had not passed on the message! We politely met with The Thomson rep again that afternoon on his visit at 4.30 with cases still packed and was informed the likelihood of moving was zero that day or any day. He dismissed everything that we had been told by the other rep and continued to disagree with our complaints, even through we were in a queue of people with the same complaints and we had already seen people being moved. He attitude was very unprofessional and informed us that there was nothing else he and TUI could do for us and "he was going just going round in circles". We had also seen other tour operators dealing with the same situation in a more professional and sympathetic manner. They were given forms to fill out and they took the time to listen. Not on any occasion were we asked by Adrian to fill out a TUI form, but just asked if we could bullet point what our concerns were, very dismissive attitude. We detailed all our complaints in writing (paper from the hotel reception) which I handed to him. At no time was he apologetic or sympathetic, insultingly oblivious to what was around him. When we point out to him the very different approach the Thomas Cook rep had, he became very cross, raising his voice in a public area and in front of my children, actively trying to get the other rep involved in the discussion, saying I was pointing at her and being rude. This was not the case. As the week went on the Thomson rep would leave at 10.15am most days to avoid us and everyone else. It was obvious he didn't like being there as the complaints where relentless, in contrast we spoke to guests of the Royal Kenz and Riu who said the TUI reps ate with them in the restaurants, walked around greeting and talking to guests by the poolside and there presence was always visible. His representation in the hotel was disgusting, his customer service atrocious and underlined that he, us or First Choice should not be in the El Mouradi at all. TUI Uk where ordered by the court in May 2015 o pay £2k and all court costs. Stupidly in their defence TUI submitted in court rave and great revues on TripAdvisor of the El Mouradi "port" El Kantaoui, the wrong hotel and a place Thomson and First Choice don't even use. It is my opinion Thomson should not use El Mouradi Club Kantaoui ! "

Holiday details

  • Travel date: 10th June 2015
  • 3 Location
  • 2 Beach
  • 1 Room
  • 1 Pool
  • 1 Service
  • 1 Value
  • 1 Food
  • 1 Cleanliness

We took Thomsons to court and won !

1
Awful
by
Reviewed 10th June 2015

"El Mouradi Club Kantaoui Aug 2014 Traveling as family WE TOOK THOMSON TO COURT - AND WON ! OUR COMPLAINT TO TUI UK During the holiday we suffered the following problems: The El Mouradi Club is misrepresented by TUI UK it is unsafe, dangerous, a fire hazard, ill equipped to cater for the amount of guests, and unhygienic. The bungalow: The bungalow numbered 58 was more than dated, the bathroom was dirty and unhygienic, with urine and faeces stains, cracked tiles to the walls, bath and shower area, with mold and dirt in the grout. Attempted plastic repairs to bath where flaking and entrapping more dirt, unsealed sink, the WC seat was chipped and had waste and water ingress. The smell of urine overpowered you in this unhygienic bathroom. Both plug holes were filthy and full of hair and waste. Most importantly the accommodation had no fire safety precautions,no fire instructions on the inside of door, no smoke detector or fire alarm,the windows have fixed iron railings on the outside and cannot be used as a means of escape, no fire instructions in the room not even in the room directory.This clearly against the health and safety guidelines provide by your website, that detailed there should be a notice in the room detailing where the nearest exit is, the "meeting point" if you should need to evacuate and how to raise the alarm should you see smoke or fire. This was reported to reception and after to the Guest Liaison officer who said there had never been a fire. We requested to move but where told there where only other bungalows again with the same failings, and the hotel had never had a fire. We also reported this to our rep, who had the same disregard as the hotel.The windows have fixed iron railings on the outside and cannot be used as a means of escape. Our bungalow locked was forced and clothing was stolen, I reported this to reception who sent a maintenance man to repair the damage. The report was received in a laid back, uncaring attitude as it was portrayed to be the expected norm, and was advised by reception that the police see this as small crime and the hotel would not be reporting the incident to them. Ladies designer underwear and swimwear where taken. Our accommodation was in close to the Animation teams stage and suffered from bad noise pollution, this was massively exaggerated on the Friday nights till after midnight as the volume was increased to compete with the hotels own beach party , which we where located between the two. We reported this to reception who did nothing. Over Crowded: The hotel is over crowded, beyond its working capacity, ill equipped, its facilities stretched beyond breaking point, its pools, sun lounges and its restaurant unmanageable. The queues in the restaurant where of biblical proportions, totally beyond what we have ever seen. We would queue for one item, then have to choose another, equally as long queue for the next and the next, with the detriment that the first hot foodstuff on the plate would now be cold and uneatable. This caused customers to be irate, push in and argue in many languages over who gets the food or a table, we witnessed guests actually physically fighting for tables. Our children where pushed by guests, this was upsetting and uncontrollable, meaning they could not go unattended, and the kids self service area was limited in its choice and its distance from the entrance meant the kids having to cross the chaos over the main serving area. This was a family holiday and we would not wish to segregate our children, instead we would have liked to share the experience of choosing a family meal. There was not enough plates and when they where bought out to a central collection point it was a scrum with many people having to wait further still. We witnessed first hand fighting, between guests and staff, and staff against staff, at one flashpoint the police where called after a chef joined in which ended up with him being cut in the face by a plate, our children where right by this. Both our children where in floods of tears and we tried desperately to remove them from the restaurant, having already witness a fight the same afternoon over a table. I successfully got to speak one to one with Sammie the hotel manager, who although sympathetic would not move us only saying that this is still up to your representative. The food was unlabelled which personally caused problems as my partner is a vegetarian and no one was ever available to ask, along with the pressure to make the choice quickly because of the guests behind us in the queue and their ever growing impatience. This upset her as she loves choosing and exploring new food. There was not enough serving spoons provided for the dishes, so cross contamination occurred as guests used what they could, food would run out and not be replaced until the next sitting. At breakfast it was impossible to get a dish for cereal, spoons would run out, glasses would run out, the juice would also run out and not be replaced in time, tables would remain unclean giving less availability. The restaurant area is advertised as air conditioned, this was not the case, although we and other guests requested it to be turned on throughout the day we where told that it was not working. The daily temperatures exceeding 40+ degrees, making eating very uncomfortable. A number of staff, told guests it was common practice to leave the air conditioning off at meal times to get people in and out as quickly as possible so they would not hang around. Sickness and Diarrhea: Myself, My Partner,and two children have all been ill, suffering with sickness and diarrheic which lasted more than three days. Every precaution for the sun was taken and our children drank plenty of bottled water. The Toilets and Public Areas: The toilets in public areas had urine, feces and toilet paper on the floors, and excrement scraped on the inside of doors. The regular smell of vomit by the restaurant entrance was so strong and our youngest daughter herself was violently sick in the restaurant. My Partner and many other guests were regularly asked for money from the ladies cleaning in these areas and were often intimidated into doing so. All the toilets in the pool area where flooded with urine, the urinals overflowing and the WCs blocked with human feces, imagine trying to enter or exit them in flip flops ! This was disgusting and repulsive. The Beach: We where advised by the life guards on the beach that the sea area designated to the hotel was unsafe for the children to swim in because of the Jelly fish , this was the norm and not freak condition. This was very disappointing as we where not advised of this. We also saw many children with stings to there legs and arms. Adrian (rep) in his feedback says he does not know who also advised us of the Jellyfish, which we find hard to believe, when he was present at the time of the conversation, because he was moving this family to another hotel after they had also made similar complaints. The beach bar featured in your brochure and web pages give the impression this is the all inclusive bar, which is very misleading, but understand why you have not feature a photograph of the actual bar, as this is dirty and in disrepair. Indoor/Outdoor Pool: The indoor pool was closed for maintenance between August and September, this being a disappointment as it seemed to be the most modern addition to the complex, added to the problem of overcrowding at the pool areas and made obtaining lounges for the family after 9am impossible, unless you paid a 'life guard' to find you a lounge's, which consisted of him removing someone's belongings, which then caused a fight. Again we witnessed guests fighting as the hotel was ill equipped, not enough beds and many broken. The pool terraces where cracked, many whole tiles missing in high traffic areas creating trip hazards. Lack of bins for guests meant food waste and cigarette butts was thrown on the floor and were not cleaned up, left to dry in the sunshine, unhygienic and encouraging insects. The aftermath of the daily 30ft queues for pancakes on the terrace where a prime example of this. The Animation Team: The Animation team would empty the crowded main pool twice during the day as they sectioned it for adult games. This would take over half an hour as the families and children were reluctant to leave. We witness young children being removed from the pool and when we asked why, we were told the pool games where to help the young single adults to mix and join in. My understanding was this is a family hotel and not once to we see the same focus on the children. Our children aged 9 and 11 where to old for the already overcrowded toddlers pool, this was a massive disruption to their fun. Outside seating: Outside seating in the evening would be laid out for 500 guests, we had already been told the hotel had over 2000 guests, but if the hotel kept the seating to the minimum they would not be out of pocket at the all inclusive bar. I have never been to a hotel where the tables and chairs do not meet the capacity of guests, people where leaving towels on tables/chairs before their evening meals, again causing fighting and tension among guests. The entertainment was unprofessional and certainly not for families as the sketches revolved around the team making light of smoking cigarettes, drinking alcohol, sometimes dressed as babies and being brutally beaten and subjected to excessive violence. Absolutely appalling. Zulu trip taken 7th August Cost £98 for two adults and children. Paid in sterling to Adrian (rep). The coach was over an 75 minutes late. After boarding and doing the normal other hotel pickups (20 minutes into our journey), the Guide announced they were very sorry for the lateness, the normal driver was ill and they had been ring around to find an other driver. "We must thank today's driver and tip him well ,as he has stepped in and save the day, after driving all night". If we been informed of this before getting onto the coach, we would have chosen not to put my family at risk for the driver who was over his hours. TUI decision to use this driver was wrong, unsafe and put us in danger. Adrian informed us that he could not accept our complaint as no one else had complained and the excursion was not sold by TUI. Move Us Please: After 5 days of the above we contacted the 24 hour helpline on the Friday with the request " WE WANT YOU TO MOVE US", our details where taken, but as your holiday representative Adrian did work Saturdays we where recommended to travel to a neighboring hotel 'Royal Kenz' at 9am where we could discuss our problems with the rep there. We met with another rep who was courteous and sympathetic, she arranged for water, coffees and cakes for us and noted and agreed with all of our complaints. She made some telephone calls and said there was a family room available on Monday at the 'Tour Khalif' at a cost of £191, I requested we would like to pay that now, but was advised that this must be done with our rep on Monday. She reserved the room and told us to pack our cases and be ready at the El Mouradi reception for 9am and she would inform Adrian that Saturday evening of what she had done. She was so professional, she even gave us her mobile number. I did speak to Adrian briefly on the Sunday morning who although not committing, assured me he would speak to his team on Monday, but made me aware that nothing would happen till 10am as this was down to how the reservations team worked. We had seen him move a family at the 10.00am last Monday so we agreed to return then. On the Monday, cases packed and room emptied, Adrian said there was no booking for the Tour Khalif and no rooms where available from TUI in Tunisia for the duration of our holiday. We explained to Adrian how unhappy we were and all that we had witness. My family were at risk for the poor hygiene and the behavior from staff and guests alike. I was met with the comment "YOU BOOKED IT". His comment was exact and was not taken out of context. Distraught and upset we contacted the 24hr helpline again who arranged via Adrians resort team manager Camilla for him to urgently return and meet us in reception to solve at midday 12.10 to resolve the issue and get us moved. He failed to keep the appointment, we waited till 1.35pm when we called the helpline again who said his manager had not passed on the message! We politely met with Adrian again that afternoon on his visit at 4.30 with cases still packed and was informed the likelihood of moving was zero that day or any day. He dismissed everything that we had been told by the other rep and continued to disagree with our complaints, even through we were in a queue of people with the same complaints and we had already seen people being moved. He attitude was very unprofessional and informed us that there was nothing else he and TUI could do for us and "he was going just going round in circles". We had also seen other tour operators dealing with the same situation in a more professional and sympathetic manner. They were given forms to fill out and they took the time to listen. Not on any occasion were we asked by Adrian to fill out a TUI form, but just asked if we could bullet point what our concerns were, very dismissive attitude. We detailed all our complaints in writing (paper from the hotel reception) which I handed to him. At no time was he apologetic or sympathetic, insultingly oblivious to what was around him. When we point out to him the very different approach the Thomas Cook rep had, he became very cross, raising his voice in a public area and in front of my children, actively trying to get the other rep involved in the discussion, saying I was pointing at her and being rude. This was not the case. As the week went on Adrian would leave at 10.15am most days to avoid us and everyone else. It was obvious he didn't like being there as the complaints where relentless, in contrast we spoke to guests of the Royal Kenz and Riu who said the TUI reps ate with them in the restaurants, walked around greeting and talking to guests by the poolside and there presence was always visible. His representation in the hotel was disgusting, his customer service atrocious and underlined that he, us or First Choice should not be in the El Mouradi at all. I have enclosed what other guests have said on TripAdvisor this month. I hold you responsible for the failures in this contract and in doing so invoke your responsibilities under the Package Travel Regulations 1992 and the ABTA Code of Conduct. I also consider that you are also in breach of The Consumer Protection from Unfair Trading Regulations 2008. Those breaches arose at the time of arranging this booking. I consider that you have whilst selling this holiday have committed offenses of misleading actions and misleading omissions. As detailed within that Code I expect to receive an acknowledgement of this letter within 14 days. I then look forward to hearing your response within 28 days of the receipt of my letter as to how you intend to resolve my complaint and I am immediately instructing our banks to dispute the payment. Failure to provide a refund in full will result in seeking full payment and costs through Money Claim Online (MCOL) HM Courts & Tribunals Service . We have not had a holiday, and we cannot get that precious time back with my family, because your company chose to mislead us. STUPIDLY IN THEIR DEFENSE TUI SUBMITTED IN COURT RAVE & GREAT REVIEWS ON TRIPADVISOR OF THE EL MOURADI "PORT" EL KANTAOUI, THE WRONG HOTEL AND A PLACE THOMSON AND FIRST CHOICE DON'T USE! THE OUTCOME: TUI UK WHERE ORDERED BY THE COURT IN MAY 2015 TO PAY £2K AND ALL COURT COSTS FOR BREACH OF CONTRACT. "

Holiday details

  • Travel date: 6th June 2015
  • 2 Location
  • 2 Beach
  • 1 Room
  • 1 Pool
  • 1 Service
  • 1 Value
  • 1 Food
  • 1 Cleanliness

six very good one disgusting

2
Poor
by
Reviewed 4th July 2012

"Been in this hotel for the seventh time. Was always great except this year(2012). Our bungalow was next to literaly a rubish dump where all the cleaners leave all the rubish they find in other bungalos and leave them near our bungalow from morning till late in the afternoon. Ants and mosquitos where everwhere especially in our bungalow....yes I did complaint but nothing happened. On arrival they gave us non workable remote controls for air condition and tv but the worst was that when I went to the cashier(from where I brought the remotes after paying 30 dinars deposit) to change them he was VERY rude to me and said that was not his job and sent me to the reception who sent me back to the cashier, finaly a porter came to me and changed them for me, nice guy that porter was unlike them at the reception and the cashier wearing glasses at the bank. Shows were nothing compared to what was like in the aother years, very unprofessional. Restaurant was good though not as good as in the other years. Towels taken early in the morning for cleaning and clean towels brought late in the afternoon (good job we had a couple with us). Its a pity really for such a beutiful hotel to finish like that, might change it next year."

Holiday details

  • Travel date: 4th July 2012
  • 3 Location
  • 5 Beach
  • 3 Room
  • 4 Pool
  • 3 Service
  • 3 Value
  • 3 Food
  • 2 Cleanliness

not bad

3
Average
by
Reviewed 21st October 2010

"hi i juust got back yesterday we was moved here from the soviva resort , the hotel itself is really nice its close to its own beech which has loads going on all the time ,pools are nice the indoor pool is lovly and warm and the hotel is kept clean the whole time room is good to now for the bad bits the food is not good as there r not many english people in the hotel they just cater for french , german,italy,and tunisian and it is not nice food we ate out 4 times which cost us money and also the drinks are not very nice and we had to buy drinks out as well the location is not good and the area is very dirty and smelly this holiday cost us alot of money we made it good but was dissapointed in tunisia and would not go back again all i would say is think very carefully about what you book "

Holiday details

  • Travel date: 25th June 2010
  • 4 Beach
  • 5 Room
  • 4 Pool
  • 3 Service
  • 1 Dining
  • 3 Amenities
  • 1 Food

i was on a holiday here with my family ...

5
Brilliant
by
Reviewed 9th September 2008

" i was on a holiday here with my family and other friend it was a very nice holiday accept that we were all with small baby's and it was safe swell. the animators was very nice and helpfully and all the staff just to say hi to Ahmed the animator it was very nice with us"

Holiday details

  • Travel date: 9th September 2008

My family and I just visited this hotel ...

4
Good
by
Reviewed 8th September 2008

"My family and I just visited this hotel and I must say we had a very nice holiday and the place is perfect for kids. Hotel really needs a good face lift but must say that everywhere is kept clean and you see people cleaning all the time even at night. Get prepared to put on a few kilos while you're there. The food is nothing out of this world but there is plenty to eat and everyone will find something that they like. If you are on all inclusive you can eat and drink as much as you like all the time. The restaurant staff are fantastic, tip the waiter on the first night there and be sure to get first class treatment for the rest of your stay. Entertainment is good especially for the kids and all the staff are really friendly with the kids. Last but not least I must mention the staff at reception, they are very rude and not helpfull at all. My family and I booked 3 bungalos and on arrival we were given 3 bungalos really far from each other. I tried to tell them that we needed the rooms to be closer to each other but they just shrugged and ignored me. On the last day we wanted to keep the room for a few more hours at an extra cost but they rudely told us the hotel was full and we had to leave the rooms with 3 small kids at 12. I tried to explain that we had a long night ahead travelling and the kids needed to sleep in the afternoon but they ignored me. Very Rude. To conclude I want to say that apart from the staff at reception everything else was very good and will go back."

Holiday details

  • Travel date: 8th September 2008

It was a fantastic holiday.Very nice ho...

5
Brilliant
by
Reviewed 14th June 2008

"It was a fantastic holiday.Very nice hotel, very cleaning, good food and very politely employes. Excelent vue at Mediterana, and good position. I recomand Sol Club Kantaoui like a excellent hotel."

Holiday details

  • Travel date: 14th June 2008

I took my mother on holiday for a week. ...

4
Good
by
Reviewed 17th March 2008

"I took my mother on holiday for a week. Both me and my mother were treated very well. I enjoyed my holiday immensely. The hotel staff were very helpful and friendly. The hotel room was large, clean, ensuite and cleaned each day by the maids. The food range was extensive and quite tasty too. I was impressed with the quality of hygiene in the restaurant. The indoor pool was quite large and a joy to swim in. The outdoor pool was massive. The beach is at the rear of the hotel. The beach and sea appeared very clean to me. I spoke to a number of tourists from Belgium, Germany, Spain and offcourse from England, i heard nothing but praise for the hotel from everyone. Some of the older folk told me that they had been returning to the hotel during each the last six or seven years. I was able to pursue my horse riding hobby by enagaging in a three hour horse ride after breakfast most days, before returning to have lunch with mum and then taking her on excursions in the afternoon, returning to the hotel for swim before dinner and then after sitting through with mum to watch the hotel's evening entertainment which was ok. I would then head for the night clubs leaving mum to rest. I have no hesitation in recommending this hotel to any visitor. I stayed in a hotel room in the main building accordingly i have no knowledge what the bungalows are like. You have to venture out to Sousse for the night clubs during off peak periods or Hotel Hanibal Palace. The night life gets going around 11.45pm onwards. I am planning to return with my wife in june this year. "

Holiday details

  • Travel date: 17th March 2008

This is a very large hotel. 450 odd roo...

4
Good
by
Reviewed 11th February 2008

"This is a very large hotel. 450 odd rooms. Ours was great. Very big, on suite of course. The large door to the balcony was ill fitting and as it was quite windy last week, there was an awful lot of wind noise whistling around our room. The food is quite good, if a little boring. Waiting staff are very efficient and friendly. Cleaning staff are great. Rooms were always very clean. The only problem we had was in the bar. All inclusive guests, even though they have paid in advance for all food and drinks, are treated by some, as inferior people. This at times, was very unpleasant. Spoiling what was otherwise a lovely week at a nice hotel."

Holiday details

  • Travel date: 11th February 2008

On arrival (7am) we were a bed short in ...

4
Good
by
Reviewed 4th September 2007

"On arrival (7am) we were a bed short in our bungalow. Within 5mins there was another brought to our room and made up, no problem. The room’s decor is a bit dated but they were cleaned every day and our maids were great. Air conditioning in the hotel rooms is better than in the bungalows, and from what I saw there’s more room too. Be aware that 5 star in Tunisia doesn’t necessarily equal 5 star in Europe. There were 6 of us travelling and no-one could complain about the staff. They were all very pleasant and helpful. A 1dinar (40p) tip once in a while works wonders, especially at the pool bar where the queue can be a bit chaotic. The barman will look out for you. Food was fine. We all ate very well. Snacks round the pool in the afternoon include ice cream, filled rolls, pizza and pancakes. If you fancy a change from the hotel food, PEK is a very short taxi journey away. Plenty of restaurants with fancier menus. Entertainment is fun and family orientated. Shows every night but does sometimes look a little bit amateurish and the performers seem to be going through the motions at times. Beach party and Tunisian night are good. 27TD (under £11) for buffet dinner, unlimited wine and entertainment. Disco on the beach after the beach party. Forget about the mini golf. In PEK itself, if you’re shopping, wait till you're closer to the marina as the shopkeepers around the fountains at the entrance are relentless. Be careful or you could end up spending a fortune. Just be polite and firm. There are a couple of supermarkets opposite Sol Club where you can do your souvenir shopping with fixed prices. This will give you an idea of what you should be paying when you go to PEK. I really enjoyed staying here. A lovely complex with a relaxing, easy going atmosphere and brilliant friendly staff. I would love to go back. "

Holiday details

  • Travel date: 4th September 2007

Awful....

1
Awful
by
Reviewed 12th December 2012

"The only good thing about our holiday was the weather and the beach was nice, staff are very friendly but apart from that the hotel is awful if you do go dont stay in a bungalow we had to move 3 times they are very small and dirty, the restaraunt is dirty and the food is awful, if you like to have a sunlounger be prepared to get up at 7oclock to get one. if i was you id look at a different hotel, i would rate this hotel at a 2*"

Holiday details

  • Travel date: 7th August 2007

Fantastic resort / fantastic people / fantastic hotel

5
Brilliant
by
Reviewed 26th November 2012

"My friend and I stayed at the Club Kantaoui fro 29th July 2007 to 5th August 2007 and wished we had stayed for longer. Port El Kantaoui is beautiful. The El Mouradi Club Kantaoui was amazing, we stayed in a bungalow which was spacious enough and spotlessly clean with maids coming in daily to change sheets and towells. The beach was very very clean and the sea very calm and roped off in areas to keep swimmers and motor boats separated. The food provided in the hotel was abundant and catered for everyones tastes. The pools were very clean and lifeguards were evident both around the pool and along the beach so extremely safe for small children. The staff were friendly and could not be more helpful and accommodating if they tried. I full recommend this resort and hotel to single, couples and families. 10 out of 10 for this trip and I will definitely be going back!!!!!"

Holiday details

  • Travel date: 6th August 2007
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El Mouradi Club Kantaoui is also called

  • Sol Club Kantaoui Hotel
  • el mouradi hotel kantaoui
  • el mouradi port kantaoui

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