About El Hana Palace Caruso Hotel
- high speed internet in room
- swimming pool
- bar lounge
- free parking
- public wifi
- wheelchair access
- air conditioning
- room service
- family rooms
- outdoor pool
- tennis court
- poolside bar
33 Traveller reviews from Holiday Watchdog
peace and tranquility
"stayed at the El Hana in march 2013, first impressions from outside the hotel were not great but i have to say that inside was imacculate.we had a room on the 3rd floor which had just been partially refurbished befor our visit with new carpets and 2 new beds and had been recently painted throughout,food in the main hall was of an excellent standard with a wide variety of dishes on display,
the pool area was immaculate and very peaceful, we were lucky to have excellent weather during our stay and spend many an hour laying around on one of the many sunbeds.you do not have to tip the pool attendant but 2 dinars goes a long way!!
entertainment was limited to a piano man every night and the odd tunisian show, belly dancers and strongmen etc but there is entertainment in nearby hotels if you want it
we enjoyed it so much we are going back in july and cannot wait,this will be our fourth visit to tunisia in just over a year and the el hana is by far the best hotel"
- Travel date: Tue 14th of May 2013
"well one week in april so we missed the royal wedding,I agree with passed comments the hotel was most probably very good in its hay day how ever the food and all staff were great and its cheap so u get what u pay for,the bed linen and towels were very worn but the rooms were done every day and nothing was to much trouble if u go keep an open mind we had a good time its what u need if u want to relax and be quiet.ps single supplyment is Â£3 !!!! so we had a room each great if your other half snores."
- Travel date: Sun 15th of May 2011
Great value for money
"Travelled with my partner (24years and 21 years old).
Arrived at hotel early AM - was allowed to check straight in, no hanging around.
Rooms were nice. Basic and carpet was a bit old however you had what you paid for. Beds are 2 large doubles pushed together. Balcony. Huge bath which was deep also shower over bath. Daily room service. Towels changed daily. TV with 2 English channels but this didnât bother us. Room had a fridge but hotel didnât like you bringing in food/drink (take a beach bag and sneak it in we were never stopped). There is a shop 5 mins away.
Food in hotel - Buffet for breakfast and evening meal. Breakfast is basic but we were happy. Toast, croissants, scrambled egg, tomato, some other things. Evening meals were repetitive. Salads, chicken, various other meats, chips, rice. But again it filled you up and the dessert was the best of it all! You can also order room service (this is a basic menu and u have to pay but a nice thought.) In the restaurant you are given the same table for your stay and the same waiter.
The staff in this hotel are 5*. They do anything for you; hold doors open, always happy and approachable and polite. Cannot fault the staff and tipped the waiter and maids at the end of the holiday.
Hotel was nice. Not a 5* but still good for value. Indoor heated pool but cold hot tub. Out door gardens always kept clean. Out door pool very cold. Sun beds available but you have to pay 2dinas to rent a mattress. Hotel backs onto the beach however itâs too rocky to sunbathe. Best beach we round was the other side of the marina. Hotel has a spa and you can pay for a massage. Also has a bar for evening drinks. Hotel does not have any day/night entertainment however. There are hotels close which have night time entertainment and you can go into these as they donât mind. Also there is a fun fair close to the marina. We didnât go on it as it didnât look safe ha-ha but its there should you wish. Also an Irish bar close to the port which has wifi and football on.
Resort its self. Not much to do, but this is a nice destination. Lots of cafes/restaurants.
The marina is amazing. Lots of big ships. You can go on a 1 hour trip on a catamaran (We paid 10dinas each BARGIAN!). Lots of day trips available from the marina such as bottomless boats, fishing, underwater boats etc) but make sure you haggle for these. You will get a good price.
Excursions we went on:
-Trip to the Medina (HUGE market, over 1000 shops). Amazing few hours out. Loads of market stalls. Situated in Susse, easy to get to (see below). Make sure you are good at haggling. Lots of designers wear for next to nothing! Also a beautiful beach and port in susse.
-2 day safari into the Sahara. Cost us 180Dina. Included a visit to the star was set. Seen the roman amphitheatre. Camel ride into desert. 4X4 through the desert. Horse and carriage ride. Over night stay in a 4* hotel and all food. Well worth the money to see the country.
How to get around -:
Taxi: VERY cheap. Always haggle. Taxi from hotel to the medina in susse pay no more then 7dinas (about a 20min trip). Taxi will often beep and flash lights to try to get your attention for a ride.
-The noddy land train: no suspension on the train but great fun. Picks up from outside the hotel - 2.5 Dina each
-The bendy bus: picks up outside the hotel - 1Dina to get to susse BARGAIN! Runs every half hour.
All in all the Resort is quiet. This is not a lively holiday but a relaxing one. Very cheap and well worth it. I would recommend the hotel. I also recommend going to the welcome meeting. Lots of very good info given and advice about the resort.
The only bad thing about Tunisia is the shop owners. They will try to get you in the shop. You feel bad for ignoring them when they call you but you get used to it. In the medina (market in susse) can be quite stressful as there are loads of them trying to get you to buy things. Also, you will get approached by people claiming to work for the hotel. THESE ARE FAKE. They are just trying to get you on a tour and will expect a tip from you.
While in Tunisia we were apprehensive because of the revolution. There was no trouble there. The people seem happy and everything is getting back to normal. The localâs thank you for visiting wherever you go. This country needs tourists so donât be afraid, it is a lush place and a good experience to go visit.
- Travel date: Tue 26th of April 2011
Best hotel in 30+ years of travelling
"I travelled with my 89 year old father and the staff could not have been more helpful. The hotel was elegant quiet and very clean. The food was better than I could have expected and the bar and restaurant areas were decorated to an exceptional standard"
- Travel date: Fri 31st of December 2010
"hi everyone. i stayed here in november 2010 it was really great so i have already booked to go back in january. the hotel is quite. more for the mature person and a lone travaler like myself,& know big suplements for singles. the restrant is clean.selfservice & there is always a good choice of meals.although the lamb is a bit tough better to have your own teeth.the hotel hasnt really got its own beach but has steeps to get down to it, but it is a bit untidy in parts. but sun worshippers the pool and grounds are immaculate.not a place for kids THANK HEAVENS. "
- Travel date: Thu 16th of December 2010
"typical 3 star tunisian hotel flaky paintwork, dirty carpets not very friendly unless your german would not stay there again very good at losing peoples luggage then denying all knowledge of ever taking it from you :(
absoultly no beach facilities"
- Travel date: Wed 17th of November 2010
Sorry but past its best
"Its not often im glad to be back from my holiday but after 10 days at this sad oldlady of a hotel with its many problems,lumpy bed,clean sheets and towels,poor plumbing,room door you had to slam to lock,lift that needed agood oil,missing light bulbs the list could go on but thats just me.Food good and most of staff nice.But at best its only a 2*"
- Travel date: Sun 3rd of October 2010
Very Good Hotel
"Just back from a 1 week stay at the El Hana Palace. The wife and I stayed there from 1st to 8th September 2010 on half board.
what I liked about it:
The room was clean and comfortable, although the fittings could do with updating.
It was quiet - too quiet for the wife. No loud music around the pool.
It is totally unsuitable for people with children - and long may it stay that way.
It is small compared to the hotels around it.
What I would fault if I was being nit-picky:
The beach in front of the pool area is non existent and there are better sandier beaches the other side of the port.
I would arrange a little more entertainment for the evenings - they have 2 bar areas so this could be done and still keep the quiet ambience.
The food is typical buffet fare, designed to appeal to the mass package holiday company and clients.
There was no tea/coffee facility in the rooms - for a 5* that is bad.
Other than that I would go back at the drop of a hat. The hotel is in a nice location and has a nice layout. There is some history to part of it - the original villa (now a bar and the resturant) dates back to French Colonial times and one could almost sense the ghosts of 1920's society mingling on the terrace in the evenings. It is far enough from the main resort to avoid the noise that other hotels might have/cause. We used to walk into the Marina luchtime along the road and then back along the beach.
- Travel date: Tue 14th of September 2010
It was Ok!
"i'll keep it short and sweet:
. fridge didnt work, complained and it was fixed within 2 days
. the carpets throughout NEEDED changing.
. the furniture in the room is old and stained however changing the cushions or even washin them should fix the problem.
. bathroom was cleaned everyday however cannot say the same about the sheets and the towels. (maybee becuase we didnt 'Do' much tips)
. Pool area nice HOWEVER was way too crouded and HAD TO PAY FOR SUNBEDS WHICH I DID NOT SEE THE REASON AS TO WHY YOU SHOULD SINCE YOU HAVE PAID FOR TO USE THE FACILITIES WHICH OUGHT TO INCLUDE THE SUNBEDS (OTHER HOTELS GAVE THEIR CUSTOMERS FREE USAGE OF SUNBEDS)
. the food was OK..but repetetive.. you also had to pay for water. And if you want the waiters to be polite and friendly regular tips will be required.
. the dinning area was NOT nice. They allocate you to a seat which you HAVE to sit at during your stay there which quite irratated me.
. close to the beach which was nice as you didnt have to go all the way round to access the beach since they had their own entrance.
. i've personally been to better resorts with the amount of money i paid however it was still nice and the weather really is beautifull
- Travel date: Sun 15th of November 2009
"This hotel was rated 4 star which it is definately not 3 at the most, the hotel really needs updated as it is a shame because apart for its decor it has everything going for it. The staff are great from the security to the cleaning staff they are very nice people. The palace its self is amazing all marble and massive. If you are looking a quiet and relaxing holiday this is the place but if you are looking entertainment its a no no as this place is really quiet no music etc. The food was beautiful and the selection was great. There is not much of a beach behind the hotel but excess is there to the sea and the grounds to the hotel
- Travel date: Fri 16th of October 2009
"At one time this hotel would have been luxurious but now it is in need of money spending on it. We were in Room 314 on the third floor and the corridors were water stained, the carpet water stained. The carpet in the room was old and stained,with cigarette burns.
Although the bathroom and toilet were cleaned everyday the carpet was never cleaned.
On the second evening we found ants all over the wardrobe floor, I reported this twice to reception but they did nothing so I asked to see the Manager. First they said he was not in the building then a while later they said he was on his inspection rounds, so because I still demanded to see him I was suddenly taken to his office where he had been all the time. He apologised and said he had had someone spray the floor of the wardrobe again(this was a lie because we had just come from the room). We were bought a drink and given a bowl of fruit by the manager,(the fruit which was far from fresh was brought to our room at 10pm, ideal for attracting more ants!).
It's a bit disturbing to think that you can get ants on the third floor of the building. Assuming the ants came from the ground floor, one must assume they were also in rooms on the ground floor, first floor and second floor as well.
During our week's stay we had more ants over the carpet, over the dressing table and over the small wooden settee which had stained cushions.We also saw them coming from behind the electric wall socket.
Always check your change when buying food or drink at the pool cafe as we were short changed one day and they were quick to give the correct change when we pointd it out to them. Beware. Another couple had leaking A/C water into the room. Another had a leaking waste sink pipe which wasn't repaired. And another had an ill-fitting sink plug which wasn't repaired. The food was bland/basic but edable. The reception staff were not interested in room faults. Other staff were friendly because they wanted big tips,the cleaner even came into our room for a tip at 8am on our last morning, we were still in bed!
The music played by the keyboard player in the bar most evenings was very staid.
Despite the above we enjoyed the lovely weather and our holiday in Tunisa.
- Travel date: Thu 3rd of September 2009
Great place to stay.
"Just returned from 2 week holiday and had a fantastic time.The hotel is very impressive from the moment you walk in.Very friendly staff,nothing too much trouble for them.Very hard working.Hotel and rooms very spacey and always kept clean.Lovely pool with a bar in the middle....Ali,the barman is very friendly.Plenty of sunbeds,including on the beach.Steps down from the pool area onto the beach and straight into the beautiful mediterranean.The food is superb.All freshly cooked.Buffet style with loads of choice.Marina nearby with plenty of shops (including a pharmacy)bars and cafes.Funfair nearby...excellent entertainment.You can use any hotel bar which is handy and there is a supermarket which sells alcohol next to the zoo(!!!).Alcohol is not readily available and the shop closes at 8 each night.Overall a brilliant,relaxing holiday.We will definately go back and recommend the El Hana Palace hotel to anyone.
Went on a 2 day trip to the Sahara desert.It's a 600 mile round trip,which is a long time on a coach,but worthwhile.You visit many attractions,but the camel ride into the desert is amazing.4 o'clock start on 2nd day to see the sunrise over the desert.Unbelievable!"
- Travel date: Mon 20th of July 2009