17 Traveller reviews from Holiday Watchdog
Hammamet holiday from Hell!!
"Have just returned from 3 weeks in this hellhole. I would recommend this hotel if you want to stay somewhere that is basically the Hammamet Town Community Pool over the summer months. This hotel sells tickets to local people who want to use the pool (the ticket also includes a free meal for the whole family). This is despite signs saying that the pool and facilities are for guests only. This practice means that even when the hotel was full â which it was for most of the time, they were letting in up to 300 locals per day at weekends. Hotel guests could not get a sunbed and access to the pool was extremely difficult. The pool is very small for a hotel of this size (400 guest capacity) and when they were letting in locals it was impossibly overcrowded and downright dangerous. In addition, there is no escaping the fact that Tunisian people behave in ways very different to European tourists. They were noisy, unruly, rowdy and badly behaved â this behaviour was unchecked by the hotel â despite numerous complaints from other guests. They were incredibly intimidating and the atmosphere in the hotel was very disrespectful and hostile to tourists. You felt that they would really much rather we werenât there. They absolutely took over the whole hotel. Other issues were: 1. Service â poor waiter service by the pool, not enough waiters to deal with the number of guests. There was only one waiter serving despite the fact that sometimes there were about 250 people around the pool and terraces. Appalling. 2. In the restaurant â food ran out an hour before restaurant closed, the food was cold, very poor choice, served the same thing every night. 3. Poor or little entertainment. 4. If you were on the 5th floor â problems with the water supply, some days no water, or no hot water, low pressure so the shower wouldnât work. 5. Bar pricing â exhorbitant pricing of all drinks, including soft drinks. Equivalent to London prices for drinks!! There was a 500% mark up on soft drinks (including water) and they were charging about Â£16 for a really average bottle of plonk. 6. Staff â they made lots of staff redundant last year and the hotel is very poorly staffed. Some of the staff are very rude and donât give accurate change (they seem to assume you are going to tip). 7. Pool attendant â very rude and arrogant, also lazy. Was allowing Tunisian children to pee around the pool and when someone vomited by the pool he didnât clear it up. It was disgusting. 8. The last reviewer said you could go to the Sol Azur for entertainment â this used to be the case but since the Sol is now all inclusive, other hotel guests are not allowed in. Please donât think Iâm just a moaning Brit not used to Tunisia â I have been going to Tunisia for 20 years and I love it, this is the first time I have ever complained. I normally stay at the Bel Azur next door which puts the Royal Azur in the shade in terms of service and standards. There is no way this is hotel operating to 5 star standards. It is not even as good as other 4 star hotels in hammamet. The management are poor and try to lie about the fact that they are letting locals come in and use the facilities. Thomas Cook have known about these issues for some time and have done nothing. A group of us are going to claim the money back for our holiday as we all feel we did not get what we paid for. The fact is that this hotel is not catering to the tourist market any more. "
- Travel date: 6th July 2012
"I've just returned from a week in the Royal Azur Hotel! When me and my partner arrived we were shocked at the luxary accomodation. for what we paid it was amazing. Everyone so helpful and friendly. Room always being cleaned. Food was gorgeous. Pool area was nice and spacious. Service there was always incredible for clean towels, food, drink, everything! Right on the beach front, with a lush spa you can use and an indoor pool! I would definatly return here again and also recommend this to anyone looking for a relaxing break. Amazing Holiday!"
- Travel date: 23rd April 2010
A nice holiday resort, but I would sugge...
"A nice holiday resort, but I would suggest mainly suited to people looking for sunbathing and beauty treatments in the Thalassotherapy centre (as long as you don't mind the price!) It has a nice beach that didn't get too crowded and plenty of choice of pools with an outdoor and indoor pool to choose from. I would agree with previous comments about the hotel, that it is a reasonable standard but I think the photographs make it out as a plush 4/5 star where as when you get there the details are not of such a high standard. We found the attitude of the staff variable with the waiters being welcoming and pleasant to the Thalassotherapy reception staff being very abrupt and unhelpful. The Thalassotherapy is not quite what I expected. It deals mainly with people wanting numerous treatments such as botox and laser therapy for quite a cost, where as I was expecting cheaper scrubs and massages etc for a cheaper price than available at home. The guests while we were there ranged from a few English, mainly French, German and Russian. In the evening people tended to keep themselves to themselves with not much going on, although there are some shows in the sister resort- they weren't great though! Over all it was a nice resort but I wouldn't be in a rush to go back. "
- Travel date: 1st October 2007
I stayed for a week in late May 2007. I...
"I stayed for a week in late May 2007. I don't normally go on package holidays but this was a good option for relaxing week where everything is done for you. The staff were very friendly and helpful - they managed to get back a bag that was left on a tour bus. Our room was cleaned daily and was spacious and the mini bar was a great place to store your own water. There are a few shops opposite the hotel and they had no problem with you bringing in your own drink or snacks. The only problem with the room was that the air-con did not seem to work, they came to fix it and there was a slight improvement, but it did get quite warm at night, so might be uncomfortable in the height of summer. There were plenty of sunloungers and there was someone on hand to bring cushions and towels. The beach was close and lovely for a walk. Breakfast and dinner were plentiful - freshly made crepes and omelettes for breakfast. Not that much choice for vegetarians, but there were plenty of salads, breads and cheese and lots of desserts! The Thalasso therapy Centre is quite expensive, but an indulgent treat. When we tried to book individual treatments we were told they were fully booked all week, but when we asked to book a package of treatments - there was availability! It costs around Â£10 to use the swimming pool - which while expensive was worth it and a nice break from the midday sun, a couple of hours just flew by. We did the half day trip to Carthage - as the only two English speakers on the bus we did feel like a bit of an inconvenience to the French speaking guide and other passengers. Take a taxi to Nabuel - but be ready to be hassled and barter - the shopkeepers are persistent, so walk around for a while and have in mind what you want to buy and what you are willing to pay for and be willing to walk away - chances are they will drop their price which will be ridiculously high in the first place. I would recommend this for an early summer week away. "
- Travel date: 13th August 2007
We stayed at the Royal Azur Thalasso Gol...
"We stayed at the Royal Azur Thalasso Golf Hotel for one week, unfortunately we only saw the sun for three days. On the first wet day we decided to go in the indoor pool via the Thalassotherapy Centre where we were told at reception that we had to pay for this facility Â£15 per person. Food was very nice, great choices most evenings. Plenty of taxis into the Marina unfortunately a lot of building work and road work going on to the end of this year which spoilt the scenery. Word of advice keep your safe key on your person at all times even though itâs quite a cumbersome size key fob. We had the misfortune to have a mobile and gold chain missing which was kept in the safe."
- Travel date: 16th June 2007
A very pleasant experience
"I didnât read the reviews here until after having booked the 2 weeks in Royal Azur, so I was worried our trip will turn out as bad as some people have written, but luckily it was not the case. We originally booked the Royal Azur because of a recommendation for the trio of the orangers hotels (Bel, Sol and Royal) and decided to go with the one with most stars. It takes about 1,5 hours to get to the hotel from the airport in Monastir and the trip is not particularly exciting as the landscape is pretty much the same everywhere with the ubiquitous olive trees. On arrival we were seated in the impressive lobby (spacious, air conditioned, marble everywhere) and served welcome drinks while filling out the paperwork. Upon arrival in our room, we were first hit with the smell similar to that of rotting cabbage, which I think came from the air conditioner. Throughout the holiday this smell came and went, although I must say that it got better with time, sometimes disappearing entirely and didnât bother us too much. Other than this and a broken wheel on the thermostat I canât really fault the room in any way. It was cleaned daily, the beds were comfortable to sleep in (with orthopaedic mattresses), there was a TV, a safe and it didnât heat up very much during the day (we were freezing in our room with 35C outside!). As we arrived with sunrise, breakfast was the first thing that we had. Breakfast is pretty much standard with your usual cereals, jams, fresh bread, salad, sausages, eggs etc. and could be described as somewhat boring except for the delicious pancakes and omelettes that are prepared fresh in front of you by a team of chefs and served with ingredients of your choice. In fact, I still long for those pancakes! There is a selection of fresh fruit, which is ripe and very delicious (especially the peaches and apples) and if you are careful you can sneak some fruit out with you to the beach to eat for lunch. If you become hungry before dinner, there are a couple of places to eat near the beach, although the food is only average. I really canât fault the selection of food for dinner. There is a good selection of salads, tasty tomatoes (not the watery crap sold in supermarkets) and a different selection of foods to choose from every day. In fact, during the 2 weeks I havenât seen a lot of repetition. There is always fresh grilled meat and sausages, some local offering such as couscous with lamb and grilled fish. Particularly delicious is grilled fresh sea fish (up to a meter in length, which hangs on large hooks and the chef slices pieces off it), which is served about twice a week. Upon arrival you select a designated table where you eat every evening and you get more privacy than in other hotels, where tables form long lines and 8-12 people can be sitting at one large table. Drinks are to be purchased separately during dinner, which sucks, but prices are reasonable compared to European. Every evening there is a good selection of sweets and if you are a sweet-tooth like me, the apple-cinnamon mixture with hard crust on top is a must try! Overall we were quite happy with the food during dinner, and although none of it is gourmet stuff, we always managed to find something that was very enjoyable. Evening entertainment is practically the same every night, so if youâve seen one youâve seen all. There is more going on at the Bel Azur, where you can also relax with a water pipe and still be near the action. We really werenât looking for an active night life, so it was okay with us. There were some stray cats around, but not nearly as many as I had feared. Staff were mostly very friendly, helpful and spoke some English although knowledge of French or Arabic is definitely an asset. Some SPA staff can be grumpy at times, but more passive-aggressive rather than rude. Internet access costs 5DT (about 3 euro) for an hour and is accessible through a miserable old abused Pentium with windows 98, with bucket loads of icq, msn messengers and God knows what other software installed on it by users. Itâs very slow by itself and the internet connection is even slower. Serving up gmailâs login screen could easily take 2-3 minutes. Wifi access would be nice for this hotel. Outdoor pool is very pleasant and clean, although much smaller than seems from some of the promotional photos. If you want to get a seat near the pool you have to come early, as all places are taken quickly after breakfast. The beach is nice and sandy, although littered with cigarette butts and the like and can reach insane temperatures during the day. You get beach towels, but they are in short supply and good luck to you if you come at, say 3 in the afternoon. The sea is very transparent but not always clean â bottles and cans can be found on the bottom, plastic bags and paper labels floating on the surface on certain days near the shore. Overall itâs a nice 4-star hotel (on a European scale) which could benefit from some improvements in the infrastructure and organization, but it has a lot more positive points than negative."
- Travel date: 8th August 2006
Excellent and relaxing hotel
"After reading some of the reviews saying the hotel didn't meet standards i am very surprised. I thought it was excellent. Staff - All very polite and spoke excellent English (considering i cant even speak one other languge) as well as french and arabic. They were all very helpful and intersting to talk too. Even arriving at midnight there were porters to take our bags and free drinks were served in the lobby. Rooms - Although they had seen better days all the furniture was comfy we had adjoingin rooms and plenty of space to move around as well as a very spacious balcony. The bath room and shower were all clean and useable too - and lets face it dont spend much time in the room anyway!! Cleanliness - The rooms were spotless cleaned every day by the cleaners and fresh towels if needed. All other aspects of the hotel were clean too including the lobby fift areas and restauraunts. Food - Pleanty to satisfy any need breakfast was excellent with omlettes crepes made to order continenatal or cooked all was self service but the hundreds of waiting staff were happy to help. If hungry at lunch there was pleanty of choise in all three of the complex hotels. From omlettes to salads pizzas to brik with egg. Evening meal was also self service with drinks brought to the table. Pleanty of choice, my brother is vegetarian and he had no trouble cobbling together a filling meal every night - if you want english food dont come to Tunisia - but why would you want to go abroad to eat burger and chips!!!! Excursions - We booked an excursion with the hotel as opposed to with the travel company this made for a more interesting trip as there were people from other countries to and can practice your linguistic skills although all information was given in excellent english. Also this way there wasnt loads of hotel pick ups as is sometimes the case with tour company excursions!! Pool beach and surrounds - were excellent plenty of choice royal azur fairly peaceful no pool entertainment there was a slide but very unobtrusive if you want kids entertainment the other hotels in the complex had this - althought the kids around the royal azur pool seemed to enjoy them selves. The waiting staff were always polite and would get you any drinks from juice to alcoholic to a cup of coffee and the guys round the pool to were always there to help with sun beds etc. Beach was very peaceful to always got a sun bed round the pool or beach. Entertainment - fairly limited in the royal azur however there was live music round the pool every night and belly dancing - the sister hotels had more lively entertainemnt such as discos etc. There was the lobby bar which we frequented it was nice and calm to enjoy a peaceful drink waiters and bar staff very polite. Hammamet is worth a visit if you step in to the medina be aware you will be accosted but its harmless fun and they have caught on to phrases such as asda price and cheap as chips which is quite entertaining is all you have to do is politely decline them!! Yasmine Hammamet is a purpose built resort where most if not all shops are fixed price very expensive looking hotels but worth a vist and taxi only cost about Â£4 or can get a little road train from Hammamet. Most things are cheap in Tunisia for exapmle lunch for four of us with pizza or brik and drinks for example came to a tenner!! All in all a very good hotel nice staff, nice food, nice weather which led to a very relaxing and enjoyable holiday would definitly go again and would highly recommend."
- Travel date: 7th August 2006
No 5 Star!
"As we checked out Tripadvisor before we booked we were well aware that this was not a 5 star. I write this review only to serve as a warning to others. The Royal Azur is part of a three hotel complex(Royal, Bel & Sol),they are all very diffrent with the Royal by far the best if you want a quiet holiday. Overall the hotel is good, the food is good, sometimes exellent but what it does not give you or will ever give you is (please take note!!!) if you are a burger and chips man, a everything with chips man!, or a fast food freak who cannot eat a more varied diet and is willing to try things DONT GO TO ANY OF THESE HOTELS!. Thay cater for a wide variety of european guests(uk people the minority), and cater to thier needs, we loved it but alot of the brits who were there complained bitterly about the food(some things never change!) Most of the rest of the hotel is three star plus(not 5 star), rooms are clean and tidy, beach is lovely, and pool area is clean and tidy but small for a big hotel. You are a good 15 mins from the nightlife of Yasmine Hammamet. Warning! the hotel entertainment at any one of the three is dire to say the least!!! As we left(sun 23rd)it was becoming unbearably hot(44 degrees) was the temp when we left!!!"
- Travel date: 25th July 2006
"We have just recently returned from the Royal Azur in Hammmamet and really enjoyed the holiday! The bedrooms are spacious and everything was clean and the maid service was excellent. I can understand why people would say its not a 5* because the room isnt 5* standards but that didnt bother us cause we had everything we needed in the room! I would say that the service was outstanding, the pool and the beach was beautiful and overall the holiday was one of the best I have been on, cant wait to go back there! Reading other peoples reviews Im just confused as I dont understand how anyone can say the hotel is horrible, are they talking bout the same one !!"
- Travel date: 24th July 2006
Was okay but not as nice as hoped
"We booked this knowing it would not be a 5* as specified in the brochure but we hoped for more than we got! The pool area and reception were fine but the rooms didnt look like they had been decorated in years. We did have a lovely view of the sea but had to pay a premium to get it.... We stayed for a week and that was long enough. Tried the buffet on arrival and it was very average, we then decided to eat out for the rest of the week! There are a couple of nice restuarants right outside the hotel which we went too. Hammamet itself is about a 20 minute walk. We only went once and that was enough! Too much hastle from the locals! The beach was pleasant but a little overcrowded and a lack of sunbeds... I would not go to Tunisia again and I would not reccommend this hotel."
- Travel date: 18th July 2006
The most misleading holiday of my life
"We researched on different locations and hotels in Tunisia, our group was made of 6 adults and 3 children. We wanted a 5 star hotel, We reseached on the net and found Royal Azur which looked suitable for us. We phoned the tour operator and confirmed all the details; like is it a 5 star hotel, is it family orientated. Our tour operator was selling this holiday as a 5 star hotel which we saw on their web page. After a lot of complaints about the hotel services, our holiday rep informed us that Royal Azur was a 4 star hotel, which was totally misleading, the information is totally wrong, you have to pay for everything for e.g. babies milk, using the gym, paying for water in the evening dinner, the hotel claimes it has its own gym but you have to go to another hotel to use their facilities. The food was not good at all. The rooms were very dull and old fashion. It takes 15 minutes to get through to room services and once order is placed it takes atleast 30 minutes to get your order, all the hotel staff hardly speak English. I would not recommend this hotel to anyone. The pictures on the net look breathe taking but to be honest its not."
- Travel date: 16th July 2006
Worst holiday ever
"I made a total of 16 complaints about this terrible terrible hotel. These included: - Very rude staff- especially reception and spa. - No spa appts available till the day after our holiday ended. - NO vegetarian food options. - Numerous stray cats around the resort. - Terrible internet facilities. - Stale bread rolls everyday. - Disgusting smelling shower water. - Terrible evening entertainment- felt unsafe to leave the hotel to find alternatives. We tried to get an earlier flight home (in the middle of our 7 day holiday) but there was none available."
- Travel date: 10th July 2006
Top traveller tips for Royal Azur Thalasso Golf
"Just don't go there!!"
Royal Azur Thalasso Golf is also called
- Royal Azur Hotel
- royal azur thalasso hotel
- royal azur