Golden Tulip Taj Sultan Resort
35 Traveller reviews from Holiday Watchdog
"I really enjoyed my stay. Everyone was very pleasant. I am well traveled and it saddened me to read some of the reviews.
The food was good and i I loved the Tunisian night food on a Wednesday it was a great opportunity to try traditional Tunisian fair. It helps if you tip a couple of diner to the waiters etc it is just a respect thing. Do this and you will receive special treatment. Also remember that Tunisian wages are a lot lower so a tip means a lot . The hotel is in a good location within easy walking distance of the shops.
I especially liked the small shop to the left of the Sapphira hotel along the main beach road. It is run by a Tunisian gentleman and his English girl friend. They sell some lovely things all reasonably priced.
The hotel is situated right on the beach with a small park area for children and boules.
- Travel date: Thu 3rd of April 2014
nice hotel shame about the staff.
"Hotel in good location, large outdoor pool with beach 1 min walking distance away.The rooms and bathroom cleaned every morning with clean bed sheets and towels.The bad,food tasteless bland and at times cold, with limited choice.STAFF AT THE RECEPTION desk unhelpful,miserable and got a chip on there shoulder. Not one person could manage a smile,exchanging money at reception for the staff was a chore.EXCHANGE YOUR MONEY AT THE BANK WHICH IS ABOUT TEN MINS WALK AWAY.LEAVE HOTEL TO THE GATES TURN RIGHT WALK UNTIL YOU REACH ROUNDABOUT TAKE RIGHT,SHOULD BE ON YOUR RIGHT WITH SHOPS ON YOUR LEFT. one guy would every morning try to sell us quad biking trips,until i informed him that i was not insured he left us alone for the last two days.IF YOU FEEL BRAVE,THE BEST THING WE DID WAS HIRING A CAR(Â£140/3 [email protected] 80p A LT FOR 5 DAYS) AND GETTING AWAY FROM THE HOTEL AND SEEING THE SITES AT OUR OWN PACE.
I would go back but a different hotel. "
- Travel date: Wed 5th of October 2011
best holiday iv yet to have!!
"just returned after a week, i could not fault the hotel apart from the gym which was a joke..the hotel staff were great an soo friendly and helpful. excellent location as u are basically right next to the beach an a short walk from the medina. would definatly go back again soon..also food to cater all tastes. i would recomend the tours provided by the wee man who says he is the captain lol..they were first class and cheap :)
Laura & Adrian from Derry, Ireland
- Travel date: Thu 7th of October 2010
Dont go if your a Brit
"Staff dont want to speak english, British people made to feel like second class citizens
Food good except a sunday when the hotel is open to the public of Tunisia for a religous festival which means beach party with very loud music all day and night, all the chefs, bar staff and hotel staff are so busy catering for that the paying guest in the hotel a let with leftover garbage for the buffet style breakfast and evening meal on a sunday.
dont take a groung floor apartment as ours was broken into and we had to insist on the police being contacted as the hotel did not want to do this. the interpretor they gave us was told we had lost our camera not that the room had been broken into and the camera taken even though the patio door was forced open and the lock broken.
i have travelled to lots of countries in the world but would not recomend this place to my worst enemy"
- Travel date: Tue 21st of July 2009
Overall Rating 0 out of 10
"I really wish I'd read the reviews before booking. I was hoping to get away for a relaxing week after a very difficult year, but I came back more stressed out than before I went. Flight over was good, but once at the airport in Tunis, our luggage was taken and put on the transfer coach and then the guy held out his hand expecting money. We didn't ask for his assistance ..... and believe you me this is exactly what happened on the rest of the holiday, all they think about it grabbing money from you all the time. Hotel was definitely not 5 star, the room was freezing cold all the time, being February you would have expected the heating on, in fact the whole hotel was cold. The room had wonky furniture, the mini bar was frozen up so the door wouldn't close, handle was missing off the patio door, decor was sickeningly floral and it stunk of body odour/smoke/perfume/sewage, all at the same time, coming through the air conditioning system - the sea view was okay. It would have been nice to have tea/coffee making facilities in the room and decent towels, instead of being exfoliated every time you had a bath/shower. My partner went out to the local shop and came back with some coke, water and biscuits and he go told off by the security guy on the gate for bringing food and drink back to the hotel.
Breakfast was ok, apart from having to pay extra for freshly squeezed orange juice. The evening meal diabolical .... it looked bad, tasted bad, was cold, just like canteen food, it fact the restaurant was like a canteen. You couldn't even go into the spa enquiring after treatments without being railroaded into booking something up, which I didn't, just because of their attitude. The second day I was there I said to my partner that I was never coming back there, not just to the hotel, but to Tunisia !!!! We got nothing but hassle from the locals from the time we arrived, till we left. The only person in the hotel I took a liking to was the barman in the piano bar, he was really sweet. Anyone going there should be careful of getting "rugged" - a chap in the hotel collared us on the first morning we arrived and said he worked for the hotel and that he would take us to Hammamet town, to meet a guide who would show us round - for free!!! Dubious !!! Anyway, after not buying a rug, there attitudes changed and they didn't seem to be bothered any more with us. Basically, you need to be careful as they all work together in a team, they know all the shops to take you in to get you to part with your money and probably all take a cut out of it.
The only place you could get away from it was in the cemetary !!!
I could go on and on.......... my partner and I are both well travelled people and luckily we didn't get sucked in by all of it.....newys should beware.
I was beginning to think it was me and my state of mind before I went to Tunisia and am so glad that I have read the reviews and realised, it's not.
BTW, all the people that have given their reviews on this hotel etc., saying that the whole experience was wonderful, have either never been away before, have a mental illness or their life at home is worse. Remaining Dinar upon my return went straight through the shredder, they don't even want it !!! I really did try and get rid whilst I was there. I hope this review gives people food for thought before booking or at least a laugh ... baby camel was cute in the Medina. "
- Travel date: Wed 18th of February 2009
This hotel with an official rating of 5...
"This hotel with an official rating of 5 stars should really be give a 2 star rating.
Towels are paper thin and rough.
Food is more a hostel standard food.
Air-conditioning is barely working, and is switched off in public areas after 10:30pm every night.
Staff are generally helpful but only within the limits of some really draconian restrictions and only after you grease their pockets with some money.
Some rooms and corridors smell of sewage.
Ordering food from the rather very short room services menu is a task if you succeed in doing deserving of a medal!
Tea and coffee are lukewarm and made with hard, salty water that completely ruins the taste.
As for any usual luxuries that you would normally see in a five star establishment, there are non.
My genuine real advice is stay well away from this resort."
- Travel date: Mon 4th of August 2008
Will the Hotel should be one star hotel...
"Will the Hotel should be one star hotel or les if there
The first upon arrival they gave me dirty room the bathtub was full of Hair
And the sink was not working the air-condition as well the bed cover dirty and full of Hair I did ask for bed for my 4 month baby the bring for me the basket that used for laundry to collect the dirty laundry and the say thatâs what they have for the baby after fighting with them for 5 hours the change for me the room and the bed for my baby.
Can you imagine that I ask for hot water to feed up my 4month baby the say we don't have.
Hot Water, I did ask from the room serves 2 long glass to have my Drinking
The say no it is not allow to have it by the way the room serves is the front desk (the reception) as well, I ask for Wine & Bottle Opener the say we donât have and if you want as fever the man he will take my bottle and will open it for me down at the bar without the manger knowing, for the ice box you canât have it in the room as will only if you buy from them wine or whiskey or vodka. And I am stuck in the hotel until the 02-08-2008
- Travel date: Sun 27th of July 2008
We arrived on July 2008, we did book a r...
"We arrived on July 2008, we did book a room for 2 adult and 2 childrens, when we ask for it in the reception they told us that there is none available at the moment so they upgrated us to a suite we were very happy intill the reception manager pop in and said that this will be for one night only and 2moro they will find us another room, we were very upset us we don't want to pack and unpack our suitcase, so we requested to find us an immidiate solution wich he did for a room with double bed only, no apology was given to us for the inconvinience, late afternoon and after swuiming in the sea we went for the shower to find out that it licks and no water coming out from the shower head, we called reception and we were expecting a quick fix from a 5 star hotel, 4 days later and the shower is not fixed, at that point I did request to speak to the general manager and he did a least apologize and offer us a room move for the 2nd time, at this point I did ask for a compensation, the lady in the reception was very helpful and upgrated us from 1/2 board to full board, I was thinking at that time that the manager autorize that and I was happy with it, 2moro I found out that this was not autorized and the receptionnist in question was in trouble because of that and since then I have not seen her, May be she lost her job, I did ask about her and i was told that it's her days off????? never know, few days later we found a poo in the swuiming pool, very nice, and the indoor swuiming pool had a mark that it's deep is at 1m55, my wife she is 1m81, she went into the water and she nearly drown, as the mesurement was wrong i called the manager and they did check it and it was 2m. more trouble happen if i continue we wil be more chocked of the service in this 5 star hotel.
be careful as they have a wedding room that always end up with a fight in the car park of the hotel.
PLease read my wife review.
photo will follow"
- Travel date: Tue 22nd of July 2008
Myself and my boyfriend decided to book...
"Myself and my boyfriend decided to book a week at the Vincci Taj Sultan in April this year, we booked through lastminute.com and got an extremely good price for a half board deluxe room holiday.
The transfer from the airport to the hotel takes well over an hour but after seeing some of the other hotels people were dropped off at when the coach pulled up to the Vincci we both breathed a sigh of relief.
The reception is marble and very large with sofas and 2 bars, when we arrived we did have to wait a while until we were given our room. When we eventually completed check in we were given a large room with two beds and a sofa. Not much of a view from the window though but this was not an issue for us. The bathroom had both a shower and a bath.
The food at the hotel was hit and miss, nothing was ever inedible but some nights were better than others, the main restaurant offered a buffet every evening.
The hotel is set on a lovely beach, there is also a large outside pool, and a heated indoor pool, which was more popular at the time of year stayed. Some days were too chilly to sunbathe.
All in all we had an enjoyable stay we wish the weather had been better (not the hotels fault we know!) try to go after April would be our advice and also I can't write a review about the hotel without mentioning the weirdest evening entertainment I have ever seen, please take it with a pinch of salt and perhaps make sure you've had two or three of their exceptionally strong cocktails!"
- Travel date: Sun 14th of October 2007
I will give you the good points first as...
"I will give you the good points first as it won't take long.!!! The pool is gorgeous and the public areas are very clean, the gardens well kept. Wardrobes spacious as were the rooms....that's it sorry. If like me you booked this last minute and THEN looked at any reviews.....I am SO sorry.
Upon my arrival the receptionist had to have 3 attempts to find me a vacant room. I was sent with the porter each time only to find the 1st 2 rooms already occupied.
This hotel is surprisingly given a 5 star rating but I would consider it a struggle to reach a 3 star rating. The quality of fixtures and fitting is poor and in desperate need of updating. Please ignore all the glossy photos you see on the internet as the hotel reception area and the large swimming pool are the only things worth looking at. Rooms are spacious but lack the finishing touches I would expect of a 5 star hotel. The bathroom towels were as rough as sandpaper and soiled. There was missing grout/plaster around tiles and bath.There was a stench of sewage whenever the tap was turned on and the toilet although separate also had the same distinct odour.
Food...well all I can say is that I actually lost weight on this holiday as the food is diabolical. I know some countries would find it difficult to provide a good old English breakfast but Tunisia have never even heard of it. My breakfast consisted of a rubber hard boiled egg and a bread roll. Show cooking is basically a chef "and I use the term lightly" frying eggs or pancakes. If you are from a nation who enjoys salad/cold veg in oil or viniagrette/boiled rice or cereal that resembles the sawdust or wood shavings...this IS the hotel for you. Evening meals were no better and stone cold. Nothing was labelled so you have no idea what you are eating. The waiters are miserable and moody. It was Ramadan when I was there but manners shouldn't have to be paid for as an extra. Oh yes I almost forgot.....does anyone out there know why the hell you would be expected to pay extra for fresh orange juice with your breakfast.??
The fresh pizzas are not worth eating either. They look like and taste like melted cheese on crisy cardboard. There is a marina about 20 to 30 mins walk and I was told food there was edible and reasonable. As a single female traveller I would not recommend you venture out alone as you constantly get hassle from taxis/tunisian men/horse and carriage drivers....all a pain in the proverbial.
So to recap.......IF you want a 5 star joke hotel in a VERY boring resort that looks impressive, has a beautiful pool, is on the beach, is run by miserable staff, provides the worse food in the universe, has a tv in your room with no English channel......this is the place.
Oh yes and another useful bit of info, you cannot buy any alcohol in this resort other than in the hotel bar ( Â£5 lowest priced cocktail ). It may be a good idea to buy it in duty free on your way out. The hotel will NOT change dinar back to sterling or euro for you, so only change what you know you will spend in the country. You can change it back in the bank at the airport on your departure but you will be charged about 15% for the privilege.....cheeky sods.!!"
- Travel date: Sat 22nd of September 2007
Not one for spending hours checking out...
"Not one for spending hours checking out various hotels, I booked a weeks holiday at the Taj Sultan for myself, wife and two kids (10 & 8) on the recommendation of Going Places. It was to be our second time in Tunisia. The last time was 15 years ago.
When I got home, my wife went on the internet to see if there were any reviews (shutting the gate after the horse has bolted!) and came across this website. I have to admit that having read the reviews and some of the low scores, we were a little bit disappointed. But it was too late to change and resigned ourselves to an average hotel. How wrong we were.
We arrived at the Taj Sultan after a 85 minute transfer from Monistar. The exterior of the hotel is impressive but nothing compared to the fantastic reception area. It was spotlessly clean with marble walls and floors and quality decor. This standard was maintained through-out the hotel.
We were met at the doors by the duty manager who showed us to some comfy sofas and brought us free drinks over while reception checked us in. A few minutes later the bell boy grabbed our cases and showed us to our room.
We stayed in 2113 which was a large first room with two single beds and 1 double. The balcony had an excellent view over the swimming pool and overlooked the beech and sea. The room had a separate dressing area and the wardrobes swallowed four cases and all of our clothing. The wardrobes also contain a key code safe and you simply need to set up a code with reception. There were two bathrooms, one with a bath / over bath shower / toilet and sink and the other with a shower cubicle / toilet and sink. This saved lots of crossed legs because of the kids hogging the bathroom in the mornings.
The room had a large colour TV with 20 satellite channels but unfortunately none of them were in English. This didn't bother us too much as we hadn't gone away to watch Eastenders.
The outside pool was great. It was extremely clean and a display board shows the water temperature and chlorine levels twice a day. For those cooler days there is a heated indoor swimming pool with sauna, steam room and massage suite.
We stayed half board and the breakfast and evening meals were superb. Both were buffet style and had a huge selection of foods. A typical evening selection was a salad bar, seven choices of hot meals, a pasta bar where the chef will add any ingredients to your chosen pasta and a large selection of deserts.
The venue for the evening entertainment holds about 150 people with large sofas and low tables. Some one wrote that if the animation team gets on stage leave quickly. DON'T! Their performances are done a little 'toung in cheek', were very original and had us laughing for ages. If you are expecting a night at the ballet, then I suppose you might be a little disgruntled. We were also treated to some native fakirs who did weird stuff with glass, nails and swords.
The staff were polite, helpful and attentive. Yes, Tunisia is a poor country and the people that work in the hotel don't have a lot. But treat them with respect and not like poor relations and they'll make your holiday that little bit more special. There is a full waiter service, both in the bar and around the pool and they'll even make you a decent cup of English Tea.
The private beach attached the hotel as great. There was always a member of staff in attendance and you don't get hassle from people trying to sell you water melons, leather goods or camels like other beeches we've been to in Tunisia. The kids went paragliding for 30 dinars each (about Â£12.00) and you could hire surf boards, sail boards and other small boats.
In other reviews people have written that although the hotel is a five star, it doesn't compare to British 5 stars. Obviously they're right but it is just about the best you'll find anywhere in Tunisia. To them it's the Ritz.
If you want to stay in a quality hotel, with great facilities, good food and friendly staff that caters for kids as well as couples, then this is it.
And by the way, no I don't work for the hotel. We just had a fantastic time and my wife insisted I write a review.
- Travel date: Wed 4th of April 2007
"I read the reviews but hoped that the negative ones were fussy travellers. Unfortunately they were not. Beautiful hotel. Very impressive until we approached the reception desk. Surly and rude. The first room we were shown to was small, dark and had a view of the adjoining wall. We were moved to another room with beautiful views over the pool and were happy with that. We requested two more pillows. 3 phone calls and six hours later they arrived. A lightbulb in the bathroom had blown. although we requested they change it the day we arrived - in 7 days it never happened. THE FOOD - appalling. cold, unimaginative, no cooked green vegetables. Last nights wilted, sad cucumber and salad dished up for breakfast. Soup, boiled eggs, coffee were always lukewarm if not cold. The only time we got a smile from reception staff was when we paid on the last night. Would not return and that was the general consensus of all other guests that we spoke to."
- Travel date: Wed 28th of February 2007