16 Traveller reviews from Holiday Watchdog
HOLIDAY FROM HELL!!!
"Don't know where to begin to be honest!! we didn't unpack for the first 3 days, changed rooms 4 times! very disappointed with everything from the service to the cleanliness, health and safety non existent!! food wasn't great, bad stomach upsets early on in our holiday. Everything seemed too much trouble for the staff unless you were french!! i would never recommend this hotel to anyone, it was the worst holiday we have ever had!! there is so much more i could say ......"
- Travel date: 20th September 2012
I feel sooooo let down!
"I am sooooo disappointed by my recent holiday at this hotel that I feel compelled to share my experiences. As you have probably gathered by the numerous entries, mainly negative, you are strongly advised to avoid the food, get a room without cockroaches, make sure your keycard/ aircon/ shower curtain is working, insist on a room away from the pigeon/ cat/ human poo, pay the extra for ice creams/ crepes/ a third drink/ orange juice, get out of the pool and walk on the dangerously wet floor around to the back of the pool bar and hang in the cue for 10mins with the wasps to get your luke warm half plastic cups of coka, forget about your one night in the special a large carte, ignore the fact that your kids are never included in the activities or entertainments because they are english, put up with being treated like second class citizens somewhere that is openly biased towards the french. What makes me sooooo sad is that my family and I have not had a holiday for 8 years. I put every penny I had into what I was hoping would be a holiday of a lifetime, I feel sooooo disappointed. Why are we still being allowed to throw our money away and to be repeatedly treated like this? "
- Travel date: 21st August 2012
"There are couple things I would like to say about Vincci hotel. At first,when we came we had to wait about 5 hours to get our room and after that we still had so much trouble because we were 4 people and they gave us a room for 2. The personal was mean and they didn't want to listen to us until we asked for the manager. Some rooms were in a bad condition, for example the furniture was broken or there was amissing window and just a hole in the wall. I felt like they didn't care at the begining. On the other side, the food in the hotel is delicious, you could pick from many kinds and the hotel has a large pool with nice garden. The animation is great not even for kids but for adults also. The nearest town is 6 km far so the animators make program or beach party each evening and there are many sports activities you can join. But the biggest disadvantage was the hotel beach because it was very dirty and full of sea plants; moreover, it often smelled all over the place. Some workes tried to clean it up but the beach was still kind of dirty. Sometimes it was impossible to swim there. So really, if you are going to Djerba in order to have nice beach and clean sea definitelly don't pick Vincci hotel. "
- Travel date: 31st July 2009
Absoloutly fantastic!!! Accommodation: ...
"Absoloutly fantastic!!! Accommodation: 10/10! The rooms (we had a twin) was gorgeous! two single beds pushed together, a little seat in the alcove, tv (not many english channels, but there is a music channel playing mostly english songs!) The bathroom was nice a big, rooms were quite big in general! lovely little balcony, with fantastic views to the sea if your at the back or over the pool if your room is at the front! Food: 5/10! There isn't as much choice as you would expect as if you were somewhere like majorca, however, there is a great choice of food bt you do need to be willing to try new things! Keep away from the chicken, especially if it's pink! (i think they store it in djerban water, which gives us english a dicky tummy1) Other than that the food is very mediteranean, lots of salads, rice, pasta etc...you can also get pizza's and great pasta from the poolside restaurant during the day! Don't expect burger and chips though...it's quite traditional, but it's nice to know your a million miles away from mcdonalds! There is a fantastic Thai restraunt at the bottom of the road, and a great little steak house and bar along the top of the road near the hotel...try them, it only cost us the equivalent of Â£30 for two of us to have a 3 course meal and a bottle of wines plus cokes...massive portions at the thai and the food is out of this world (the do omlet and chips too!) Entertainment: 6/10! very european...cabaret shoes etc! HOWEVER, if you turn right out of the hotel, and walk approx 5 mins down to the end of the road (nr the beach) turn right again and carry on walking for about 5/10 mins, there's a bowling alley and a few bars (nice friendly bars, with pool tables and are kid friendly) - it's not magaluf! The beach is lovely, nice and clean, and the little train that takes you from the hotel (2mins by train and 5 mins to walk) is an absoloute giggle! Amenities: 10/10! the hotel has everything you need, the indoor pool and the health/beauty centre is lush! there are two supermarkets at the bottom of the road, and more further along, there is a lovely resterauntm great for snacks above the supermarket on the same side of the road as the hotel and the staff love the english and are very hospitable! Trips: 10/10! Matmata & Douz...along time on the coach (it's airconditioned and completely refreshing, djerba is sooo hot!) riding a camel in the sahara is amazing, the trogolodyk caves are out of this world also! Midoun....nice for shopping! Barter barter and barter some more in the markets!!! Gualella...a quick day trip, jus to see it is worth it. Lighthouse/crocdile park...again nice way to break up the day, shopping centre there also (fab lacoste shop!!) Buggies etc...overall loads to do as well as water sports down at the beach and sports in the hotel! Djerba is a fantastic holiday if you want to go somewhere non-commercialised and traditional! it still has everything you could possibly need while away on holiday, but without the tacky lights and frills of falaraki! You along with the others on your bus are the only english arriving at the hotel, make friends, enjoy the "bubbly bubbly" and the Boukah (in small doses! hehe) and enjoy being in a foreign country where you don't expect every waiter to reply in a cockney accent! People are friendly, especially out in the markets...we were 20 and 18 when we went, there's a nightclub (soundproofed for families though) and an amazing ice-cream shop!!! ENJOY!!"
- Travel date: 30th March 2008
We decided to go to Djerba so we could g...
"We decided to go to Djerba so we could go to the Sahara Desert. We both agree about the standard of food which was very poor and we ended up eating mainly rice and pasta in the hotel restaurent. we had a lot of trouble with staff in the shop. The beach was not to bad, but nothing to do outside of the Hotel. The outdoor restaurent staff ignored the English all the time but served every other nationality. We went on safari into the Sahara Desert which was worth the money about Â£50 each including Coach.jeep and 1 night in a better hotel near the sahara. In about another 10 years Djerba might be ready for the British but not yet."
- Travel date: 18th March 2008
Having been to Tunisia mainland (Port El...
"Having been to Tunisia mainland (Port El Kantaoui, Royal Kenz) twice, we were looking forward to the same high standards. How wrong we were. Everybody British we spoke to in the Airtours group that fortnight agreed with our views or experienced worse. Two main complaints. (1) The food. Having experienced stomach upset quite early on we were wary of what to eat. When the chicken was found to be half raw! When about to eat, that put the top hat on it and the choice of what to eat became very limited. A complaint to the Airtours rep seemed to provoke a response from the hotel manager who appeared to check food on a very regular basis from that moment on. Barbecue area food access was limited as this would sometimes be reserved for all inclusive guests (Not Airtours). Poolside bar operated all the time on this basis. (2) Air conditioning operated intermittently, not that effectively, or not at all. Temperatures in the 40s C. Again complaints to rep brought limited response from management. An area of beach (20 Min walk) is reserved for the Hotel, views from which are very, very limited. Snack bar cuisine is dubious here. Hot water for coffee out of a Thermos! If you like being beside the pool throughout your holiday then this place is for you. If you like to get out and see around, then Djerba is very, very limited. We hired a car (Avis) (shed on wheels). After two days could not find anywhere to visit as we had done it all. A complaint to Airtours when we returned simply got a reply that said you should expect food to be different when abroad. Of course you do and where possible we like to experience local food. But not health risk food. Other complaints totally ignored by Airtours."
- Travel date: 2nd January 2008
Great time in Djerba
"There are not many places within 3 hours air travel and in February where you can leave the grey cold snowy vistas of the UK and arrive in cloudless blue skies, get a tan and enjoy such excellent value for money. Three girlfriends and myself have just had a marvellous week at the Vincci hotel in Djerba and will def. return to this unspoiled, delightful island few people have heard of. The hotel was great for a week, clean rooms, comfortable with good views, food plentiful if rather 'samey', efficient, pleasant staff and excellent shopping in the souks. A wonderful winter break, we are all determined to return one day."
- Travel date: 18th February 2007
"We had a two week family holiday in this hotel in October. On the good side, the rooms are great, well equipped and very clean. The outdoor pool area is great and the kids absolutely loved it. The indoor pool is clean although the room is on the bleak side. The waiter serving the mint tea is really nice and makes a mean mint tea. The staff are friendly but reception staff can be somewhat incompetent at times. For visitors speaking only English this can be challenging at times, however, they are fluent in Arabic, French and German and some have a workig knowledge of English. Food is absolutely hopeless and I can honestly say that the Halls at Uni served some better grub than we got there. There was little variation in their offerings, very little in the way of Tunisian cuisine and what ther was was blunt to the point of tasting like cardboard. Being there in Ramadan meant even fewer staff and shorter serving times which meant the queues were incredible. Yes your wine and beer is free with the meal but that doesn't make up for the bad food. The animation was a bit on the lacklustre side which didn't bother us much. The beach is far too small for a hotel of that size and there were relatively few things available to guest of the Vincci Djerba compared to many other hotels around. Rather annoyingly they played music until 23:00 from public speakers in the hotel outside areas which on a couple of occasions was much too loud to have kids sleeping. In summary: If you are looking for a hotel with great rooms and a great pool area to use as a base for then exploring the rest of southern Tunisia, this might be the right hotel. If you have children and are looking for rooms that will sleep 4, again this hotel may not be so bad a choice. Just don't go for the food."
- Travel date: 4th January 2007
Fantastic value for money
"For what you pay, this is a fantastically well equipped hotel and we had a lovely holiday here (two couples with 3 kids aged 6,7, and 10 between us). The service is not 5 star but is good enough (speaking some French helps greatly). The hotel is very clean and well cared for and provides a wide range of facilities, the best of which is a huge free form swimming pool. Kids will love it. There is a fab little playground next to the smaller kids pool, a games arcade, tennis, soccer, a little train down to the beach and entertainment in the form of a 'Snoopy Disco' every evening. The buffet style meals also enables the kids to try a bit of everything. A big advantage for families of 4 is that the hotel has a lot of 'suites' - really one big room split into two. This brings the cost down hugely when travelling with a couple of kids. All the standard rooms also have a well thought out third bed area. The hotel is wonderfully European - French voices dominate of course, but there are Italians, Germans, Scandinavians and a fair number of Brits in the hotel. Some of the Brits don't like this, but we found it a plus point and it also meant that the food was varied in order to cater for a wide range of tastes. The animateurs are a little too vigorous sometimes and it can feel a bit like Club Med when they are doing a tug of war in the pool at 11am. But if you say you don't want to join in the games they don't pester, and the 'fun' only goes on for a couple of hours a day. Those who like to dance in the old fashioned way are well catered for, with a classic dance session in the main bar every evening. Finally, the ice cream shop on the outside edge of the complex is absolutely fantastic and well worth tearing yourself off your sunbed for."
- Travel date: 1st November 2006
wonderful relaxing holiday
"Was slightly worried about our visit with our 4 and 1 year old, due to web reviews but no need at all. Vincci is a very glamourous looking hotel with a vast reception and lovely grounds. Depending on what you are looking for all needs are catered for. Around the lagoon style pool there is a quiet area, music area, kids playground and pool. There is gentle Musak played between 12 and 2pm, for siesta time. Followed by the annimation team organising aerobics, water games and poolside activities for those that want to join in, there was no pressure. There was no sun bed hogging at 6am. WE went down at 11am to find plenty of sun beds. We were looking for a week of sun and swimming, which was what we got. We are well travelled and have stayed in some fantastic hotels. The Vincci cerainly has the ability of being one of these hotels, but the restaurant and staff do make it into a 3/4star plus. The main language is French, the staff try to speak in English. This was fine for us, as it was nice to be away without the English. My 5 year old was not that interested in the kids club as the majority of kids were French, although the staff tried hard. During another week, if he had found a mate, it may have been another story. The buffet food is plentiful and a good variety. If you are a fussy eater there is bolognaise, but the fresh fish, cooked infront of you was lovely and there was plenty of salads. Breakfast was great with cereals, fry ups, breads, fruit etc. On arrival in the restanurant you have to find a table and grab a waiter to lay the table, which was not a problem and an excepted way of doing things. For a week or 10 days Djerba Vincci was great, we felt no need to leave the pool side, as we wanted to rest and recuperate. The kids were in the pool all day and the glorious weather warmed the pools nicely. We ventured on the Pirate/Castaway outing which was good fun for the kids, but I was not expecting 15 Pirate ships to foolow one behind the other. The entertainment, food and beach was well worth it for Â£20 each. Djerba is untouched by the English which is lovely. There is a supermarket a walk away and a few building sites, but we did not venture out except for a trip on the hotel's noddy train to the private section of the beach. The haggling at the local market was a pain. Bought a gift for Â£10, which started off at Â£60. We had a room, with another room attached to it, was lovely, big, airy and very clean. ANnimation team work very hard and are extremely friendly. We saw a magic night, riverdance, tradtional dancing and each night there was a kids disco. ALternatively you can sit at one of the various bars, or outside, with a smoking bong, which looked very relaxing. Drinks and food resonably priced, ice cream a bit of a rip off at hotel bar, but at the front of the hotel is an ice cream parlour, which was cheap. Depending on your travel companions there is plenty to do via the rep (quads, star wars trek, sahara trip, shopping, historical sites etc). But for the first time ever, we wanted to rest and recharge and that is exactly what we did. A great holiday for Â£1000"
- Travel date: 3rd September 2006
Good Value Good Time Hotel
"This hotel is not 4-star in the sense of the Radisson in Manchester or the Bloomsbury in London - no resort rating anywhere in the world equals the business rating - but in terms of Tunisia and Djerba it equates to the Dominican Republic and Mexico and to a 3star in Majorca or Rhodes. The food was adequate, plentiful and varied and mealtimes were long enough to cater for everyone - breakfast 0700-0930. dinner 1900-2130. At peak times it was never hard to find a table;those that did seemed to be the arrogant "I want it now" brigade both Brit and Italian not prepared to let the staff clear away decently.. Take tea bags if you wants a decent cuppa but the coffee at breakfast is good, along with cold fruit juice. Tunisan wine is not noted for being the world's best but the rose and the red were very palatable - and free! The Celtia beer, lager-style - is also quite palatable. The dress code was not followed which I think is a great shame - but everyone to their own ideas! The rooms in several 3/4 storey blocks with lifts, were large, with interconnecting doors for family use with either large double beds or two wide singles. Clean linen regularly and towels when you need. Wall safe in the wardrobe at 2dinar per day. Need a fridge because the aircon is adequate but won't keep drinks cool - hire from reception at 7dinat per day (exchange rate set by Tunisian govt at about 2.36TD to Â£). Pool is user friendly - shelves gradually no sudden drops to about 1.5mtrs. Is very large and very clear and clean. Also a separate childrens pool and playground. Bag a sunbed by putting towel on it - earliest I saw was 2.15am!! but so many beds that this practice is not the annoyance you get at most hotel poolsides. Tulip bar provides all drinks - 1.5litre mineral water is 2dinar, CocaCola can is 2.2dinar. Icecreams are upto 5dinar, but then you can discover the ice cream parlour near the disco and Latino's bar where you have a choice of 10 flavours at 1.2dinars per cornet!! Hire beachtowels from reception for 10TD deposit each refundable in full on last day. Free exchange of dirty towels when required. The English do have a dedicated Engish-speaking staff member and she is very good if a little laid back - your tour rep, especially if it is the very smart and knowledgeable Scott, will introduce you. Other wise as the hotel has only taken us this year and only books a max of 60 at a time, you have to smile and be inventive to get your message across to other staff. They're learning!! Atmosphere humid, not like Sousse or Skanes, and temps 35-40 celsius - remember this is 45-50 in the open - so 0-to-lobster in 3 days is achievable as is chronic sunburn! Around - good fastfood place across the junction as part of Le Pecha hotel/restaurant wher the chef speaks English - proud to have learnt it at school! He makes a good wrap with chicken, lamb kebab meat, etc and chips; two large wraps and bottle of water is 7TD. Alongside is "taxiphones" - phone booths. Direct dial home with 1TD coins - each will buy you 3minutes or about but don't use mobiles unless you are daft, desperate or rich; a text may even take two days to reach its destination either way. Shop sells 1litr Coke and Boga (lemonade) at 1.1TD Also good restaurant Alyssa (Italian) towards the sea. 10inch Pizza about 5-7TD. The "Big Shop" sells 1.5litre water at 0.5TD and I litre Coke at 1.7TD Hotel train will take to/collect from the beach which is security guarded - not against crime but against non-guest use!! You will understand why if you buy the Djerba map from Le Pecha shop and find that 89 hotels (and not all are listed!) cover less than 13 kilometres of shoreline. Each jealously guards its bit! Sea beautifully warm, but waves can be strong though it shelves very gradually and there is no undertow. There is some standlije seaweed but this is free floating and bot a hazard. You can buy drinks on the beach. Travel - take a taxi - to Midoun 2-3miles is 3TD inclusive of tip! To Houmt Souk 7TD. This is for the taxi, not per passenger. All taxis are bright yellow, with or without dents, and have meters - just make sure they set them other wise you are liable for whatever is asked!! Plenty of taxis - you'll never want to see another yellow car again! Money exchange - same rate everywhere so use reception. Coming back you can't bring it with you but you can spend it in the departure lounge at the cafes (despite what your rep may say) - but not in dutyfree. Euros or Sterling. Duty free prices better than Gatwick but English cigarettes limited but alcohol is reasonably cheap as is perfumes etc. Dunhill International or Rothmans/Bensons about Â£19 but on Nouvellaire flight Bensons and Dunhill Â£15."
- Travel date: 27th August 2006
"Had a very nice huge room infact 2 rooms and bathroom 2single beds and sofa and armchairs, then a very large double with superkingsize bed and then a bathroom off that. We requested a high floor with pool views and got exactly that and more. Not many english which was not a problem only in the fact you had to get up early to beat the germans grabbing the best sunbeds. However no problem at the beach on the few occasions we went were plenty to choose from and at least there is a nice breeze as very hot while we were there. Food very nice on an evening lots of choice and lots of it the only slight negative thing I could say was tended to get busy at certain times and was a bit like a smart school dinner hall. Staff on the whole very friendly and helpful."
- Travel date: 17th August 2006
Vincci Djerba Resort is also called
- Vincci Djerba Resort
- vincci hotel djerba
- vincci resort all inclusive djerba