19 Traveller reviews from Holiday Watchdog
this the hotel from hell
"I don't honestly know where these good reviews come from for this place I am pretty sure they are fake from staff members, as I have just returned from there the rooms are a disgrace dirty smelly a health and safety issue in many rooms wall sockets, light switches hanging off puddles in bathrooms hand rails none existent to upper levels in there bungalow, rude staff not at all helpful in fact very ignorant, dirty bedding dirty walls and floors flies squashed on walls smelly outdated furniture on balcony's and around pool food undercooked no air conditioning in any public rooms, tiles broken or missing in and around pools pools not clean , beach has a mountain of smelly sea weed on it restaurant no air conditioning made this a very uncomfortable place to eat even in the cooler parts of the day, i wouldn't put a dog in those conditions this is the truth please don't go here if you choose to ignore my comments and go I am pretty sure you will be sorry, we arrived with about 20 or so couples on our coach and I don't know of any of them who didn't have the same issues as ourselves, we changed room four times and reluctantly stayed for one night and got a move at a cost to us what a Disgrace Thomas cook you really need to get this place sorted or stop sending good honest people there. "
- Travel date: Mon 21st of July 2014
"Was here the last week of Ramadan aswell and me and my girlfriend had no problems with the staff at all. Food was very good, nedless to say there was something for everyone. Even for those who eat 2 foods in their whole life, you had pommes frites and pizzas at lunch and dinner. I on the other hand was excited about eating something different than standard european food and it was delicous and spicey! They do not know vinegar in tunisia though. :)
The "bungalow" we stayed in was very good too - very comfortable and daily fresh made beds.It didnt look old to me, so I don't know what people are talking about old rooms. If anything they looked arabic, not old. I personaly came to Djerba to see and experience something different and not live in the same hotel rooms as in Europe - highest standards.
The (probably) only thing i didnt like during my stay on Djerba, Menzel hotel, was the water. It was too warm, shallow ( yes its not deep at all!) and the grass in it. The grass on the beach didnt really bother me as it was cleaned regulary.
My advice to you, if you're considering going to Menzel Djerba, is: get on the plane, get accommodated, go to lunch and grab yourself a beer or sprite-vodka and enjoy your stay there! Oh, and dont forget to visit the cities on the island and the crocodile farm. Visit the croc farm at 5 pm as the feeding of the crocs starts then.
Have fun and dont be too sensitive!"
- Travel date: Fri 31st of August 2012
"Food terrible,Rooms are old,smelly,damp,bathroom was disgusting,towels were taken off the floor and hung back on rails,our bedding wasnt changed for 4 days until we complained and looking at the mattress i think an elephant had slept on it.Food hall was like something off a prison film in the seventys,food was worse,beach was covered in seaweed every morning and rocks in the water,7 people in our party,5 had sickness and diarrhoea,and 2 weeks after returning 1 of our party is still in hospital in djerba.star rating inspector should be fired."
- Travel date: Tue 27th of September 2011
Why this isnt a 5 STAR hotel we cant understand
"Everything was 1st Class, & we were treated like Royalty, All the staff were full hands on to make sure our holiday was Trouble free, Enjoyable,& Relaxing ,Our room was like a suit,Towels & bedding changed every day ,, Very clean ,Ladys who do the rooms Very nice & polite ,,even make swans with the towels, & leave flowers on the bed & wash basin ( how they find the time , we dont know ,, But very nice to come back to ,Food ! Beef, pork,lamb,BBQ,chicken, turkey,Excellent Salads bar,fresh fruit, NO CHIPS!Everything you could want ,, Plenty of choice & they dont employ Cooks !!! they employ Chefs! if you want something special they are on hand EVERY meal time with a different choice for you to enjoy,Swimming pools COLD but once you were in it was great , Plenty of sunbeds around every pool, Waiters were Always on hand to serve you,very quickly,& Always with a big smile,From Management to Chamber maids Everyone does a great job to see your holiday is one to REMEMBER ,, & YES we cant wait to go back, Lynda & John"
- Travel date: Sat 28th of May 2011
Fabulous Holiday, we will be back!!!
"We arrived late, 1a.m. Restaurant had stayed open, cold buffet & soft drinks waiting. Staff very helpful and friendly,(especially Reception!) Stayed in a menzel in the gardens. Had a leaky radiator on the first day,it was dealt with within minutes of reporting.The room was fairly basic,but comfortable,and the private roof terrace was absolute heaven.
There is a bit of a seaweed problem on the beach,but they are trying to deal with it.Apart from that, the beach is great. The outdoor pools (3) Are all good,and there are plenty of sunbeds available.
When you have finished relaxing do take a trip to the museum and crocodile research place. This was a wonderful day out,and the beautiful museum is air conditioned to the max!!
We also went into Midoun one evening for a meal.We asked a local man where to eat, he recommended a small reastaurant, we could sit out under a pergola covered in vine, and had a superb meal. (No alchohol-remember to respect their customs) So we washed it down with coke and fresh mint tea. The bill for 3 courses and drinks Â£14.00 for 2 !!!!
Shop around for gifts, shoes,and jewellery. The shops at the hotel has some very nice things. As do the ones across from the bottom of the hotel drive.
Horse riding across the lagoon to the main beach, is also a must do activity,even for the most inexperienced
riders, as you will be well looked after. Most of the boys taking the horses out,do so beacause they love horses,certainly not for their wages!! So a couple of dinar tip at the end of the treck will put an even bigger smile on their faces! Horse riding is also an excellent way to see the thriving bird life in the lagoon.
If you like holidays in british resorts in Marbella & the canaries, with chips and burgers, all day english beakfast etc. then this is not the holiday for you!!
However,if you like to experience some culture,a wonderfully relaxed way of life,and quiet friendly people, a Thalasso spa for even the most stressed execs!
Then go to this lovely hotel,on a beautiful island....and just relax."
- Travel date: Thu 18th of February 2010
After reading the reviews I was worried...
"After reading the reviews I was worried about this hotel, but please donât take any notice of bad comments! I wish I knew why some people moaned about trivial things.
Firstly the flight was good, only 2.5 hours, the airport is very new, bright, clean and very reasonable compared to other airports, yes you do have to queue at passport control for sometime, but once through the baggage came quickly and we was off to the hotel, we arrived at midnight, as a lot of flights do, and just missed the free bar!
But the hotel kept the restaurant open and laid on food, hot and cold for us, which is a nice touch I've not had that before arriving that late.
The hotel its self is very inviting, nice reception area, pleasant staff and tour reps, the room very clean and very spacious, bathroom with bath, shower, and basin, bidet, all working well with no smells !
Plenty of towels, changed daily if you wanted, just leave them on the floor or in bath; maid cleans every day, and makes pretty patterns with your nightwear if you leave it out!
There are lifts or stairs around the hotel, several bars, none of which we ever had to pay for, 2 large restaurants, help yourself buffet style, all hot and very nice, something for everyone, drinks are free in restaurant, wine very nice, as is the beer, the waiters cant do enough for you, also fizzy drinks are real coke and Fanta, not cheap brands.
The pools are out of this world, although my one complaint would be that not all of them are fresh water, the large one is sea water, but it helps you float well!
Lovely outdoor restaurant serving pizza, chips, lasagne etc, you can eat here for free once per stay, we eat there a few times as the kids didnât want to go indoors, it wasnât expensive, portion chips Â£2, pizza Â£3, also you can dine in the al a carte restaurant once per stay.
But you do have to moan and ask, we was told it was a printing error in brochure, so if you saw it and asked then they would let you, but they donât promote it.
We went and its was lovely, staff so nice, food great they waited on you like royalty, a nice treat where you can dress up a little in lovely surroundings with music in the background.
The entertainment was good throughout the day, bowls, archery, football, aqua gym; the entertainment in the evening was ok! its different, and done to cover all tastes and nationalities, so a lot in German.
If you want a seat, you do have to get one at least an hour before show starts, not really enough tables and chairs, but there is bench seating at the front of stage, ok if your small, but great view.
One night there was a snake show, very funny, comedy sketch, the staff try so hard, but its not up to European standards on the entertainment side I felt.
Little shop to buy drink and crisps and limited blow up toys, sun beds etc, gift shop, but haggle as its dear, spa which is lovely, staff from spa do pester you and will pretend to the ladies that you are the love of his life and never met anyone like you before, sales talk!! But itâs great for the ego.
Plenty of water sports, and fairly cheap, beach nice, pool bar right next to beach and the pool there is fresh water, so nice in the afternoon, also toilets there as well.
Make sure you go on the pirate ship day trip, excellent value for money, they take you in convoy to a sandbank/island, very beautiful.
You get time alone on beach, then they cook you lunch on the beach, fish cous cous, bread and chicken with plenty of salad after they perform a comedy sketch in 3 diff languages, very funny, then you set sail home.
Saw lots of dolphins, just beware all food is free, but you have to pay for any drinks, so make sure you take some money, they take photos and sell to you, refuse at first, if you wait until your on your way home they become cheaper!
All the crew entertain you, dancing, throwing the fishing nets in water, putting the sails up together, they get everyone to join in and itâs a fab day out.
This hotel is lovely, yes the staff donât yet speak much English, but they do speak 5 diff languages, how many can you? I think they try brilliantly, they are so friendly, will do anything to try and make you smile, laugh and enjoy your holiday.
We was trying to teach them some English, its was so funny and they was grateful for us making the effort to talk to them, why do people want to go abroad, not want to learn the language, expect English food, English food and English entertainment, if so, then why the hell go abroad !
All in all this hotel is a oasis of peace, in a beautiful un-destroyed island, the weather is glorious, the food good, service great with the most friendly staff about, I'm going back to same hotel and cant wait.
So please if you go, make the effort to talk to them, learn a little Arabic, you say "shokaran" spelling prob wrong, and see their little faces light up, they think your amazing if you learn a little about their culture and it will really make a difference to your stay.
So go with an open mind, if you love culture, great weather, relaxation, pampering then your love Djerba, its a hidden secret, shame all the Germans found it before us.
If you like Blackpool, benidorm, Margate, Majorca etc then this isnât the place for you."
- Travel date: Fri 2nd of February 2007
I have just returned from a superb 2 wee...
"I have just returned from a superb 2 week holiday in this hotel and feel I must stick up for it! We had a fabulous holiday and will definitely be returning next year.
The staff are very friendly...if you treat them with the respect they deserve. We did notice alot of moaning Brits snapping at staff because they've had to wait two minutes to be served. These guys work very long hours (08:00 - 00:00) - give them a break!!
The food is good, it's hot, there's plenty of choice and there's plenty of it!! What more do you want?
The rooms are very spacious in the main hotel and there are Menzels spread throughout the complex. Although this is a very big hotel we never felt crowded. There are plenty of sunbeds to be had but you just have to go in search of them. Do not expect to walk up at 09:00 and have a sunbed waiting for you in a prime location - it does involve a little work on your behalf! We had two small children with us (4 years and 12months and we never struggled to find them shade.
The entertainment is a little odd but it does cater for all nationalities. There are plenty of places to escape to if it really isn't your thing! There are lots of activities during the day for the more active but if you're like me and don't like to join in you never feel pressured to do so.
The only problems we encountered were not enough seating at night outside (but we just pulled up a sunbed!) and one receptionist who was very rude but this was being sorted out following a string of complaints. The MyTravel reps were always on hand to iron out any difficulties.
If you are looking for a British seaside resort with better weather this IS NOT the place for you!! If you are looking to embrace another countries culture for a couple of weeks, try new foods and experience different ways of life this is an excellent place to go. Most complaints we heard were regarding the lack of burgers and chips for the kids and lack of Stella lager but I have to ask...why go abroad?!!
Yes, the hotel is a little tired and is in need of some repair work but it is clean, friendly and in a superb location. (P.S. the horse riding (camels available too!) is fantastic for riders and non riders and is only across the road from the hotel - definitely a holiday must do! As is a trip to the crocodile farm.)
- Travel date: Sun 24th of September 2006
Let me start by saying this is not a 4 s...
"Let me start by saying this is not a 4 star hotel. It maybe scrapes 3 star. Not too many plus points for the holiday.
The weather was exceptional as you would expect being in the med at this time of year.
We found the staff very friendly even with their limited english. The wine served in the bars and at meals was very drinkable. There seemed to be lots to do round the hotel judging by the amount of times the enternainment team blew their whistles. The rooms were kept very clean and towels were changed daily.
The minus points.
It is not 4 Star (maybe is by Tunisian standards). The food was not that great and very repetitive, but there was always something you could eat, breakfast time fresh made omlettes and pancakes were very good, and in the evening there was always different pastas on the go.
This hotel is the worst I have ever been to for getting a sun bed, if you want a sun bed and parasol be prepared to be out of bed at 5 O'clock in the morning, and it is no use complaining to the pool staff as they are the biggest culprits for reserving beds for people, obviously a nice little dinar earner for them, I watched them one morning and they must have reserved upwards of 40 sun beds for people who could not be bothered to get out of bed.
The evening entertainment is very bad. Make sure you wear something on your feet around the pool area as there are a lot of broken tiles around (although they had made a start repairing them). The mini bar is just a fridge and you have to stock it.
We never had to pay for any drink in any bar that we drank in, and the hotel seemed to making improvements to bring the hotel up to scratch and if they keep doing the work the hotel will be worth another visit. Having talked and listened to other holiday makers on the flight home it would appear that this hotel was in fact one of the better ones! I am sure there are other points that I have missed but all in all I would return to this hotel but next time maybe only for a week."
- Travel date: Sun 2nd of July 2006
"Having just returned from this hotel can partly agree with some of the comments, but would disagree with quite a few.
The hotel is not 4 Star by british standards but maybe by Tunisian standards, it may just about scrape into 3 star category.
Not too many plus points.
The weather was excellent as you would expect in the med.
We found the staff quite friendly even with their limited english and our limited French and German we could make ourselves understood.
The red wine served at bars and with meals was very drinkable for being cheap plonk.
We never needed imodium (unlike the 5 star hotel we stayed in Turkey last year).
The towels were changed daily and the room was kept clean.
never saw any cockroaches and very few ants about the whole complex.
Minus points are quite long
The food was not great but was edible, but this seems to be a general thing through out Tunisia and probably something to do with what the British expect as the other nationalities there did not seem to have a problem.
There constantly was no plates and so big queues bulit up and when the plates did come they did not look very clean,
The lack of English was a problem. They just dont cater for English speakers at all.
Evening enterainment was a joke as was the gym.
If you want a sunbed with parasol be prepared for a very early start 0530 at the latest,.
dont bother complaining to the pool staff as they are the ones that are reserving the beds for the lazy people to make some extra dinar,this has to be the worst hotel for sunbeds I have ever stayed at.
There are numerous broken tiles around the pool area and you could cut your feet very easily,.
The beer is quite good but through the day is served in silly plastic cups and quite often the pour 20 at a time and so when the last one is served it is warm. YUK
The mini bar advertised in the brochure was really just a fridge with nothing in it.
The hotel could really do with a total refurbishment and they had started doing quite a lot of repairs in the second week of our stay which will make a difference to the appearance.
Overall given the price that was paid for the holiday we did not really expect it to be top quality but did expect it to be a little better than it was.
Would we stay here again? Yes if we could get a good last minute deal.
A holiday is what you make it and I am sure that there were many problems that we did not see but we actually enjoyed our holiday."
- Travel date: Sat 1st of July 2006
Bad, bad, bad, bad, bad, bad, bad, bad - MAD to have gone there!
"Under the âUser Review Guidelinesâ of Trip Advisor anyone submitting a write up on this page should report anything that is âRelevant to the Travellerâ.
My piece of advice can be summed up in three words â DONâT GO THERE!
Also under the âUser Review Guidelinesâ under the sub heading âFamily Friendlyâ it says I cannot report on this site a certain thing that happened thereâ¦ sorry about leaving out that vital blip of information folks.
May I take this opportunity to say that the good (ish) reports on this site must be coming from people who have very, very poor standards?
I read some of the write ups the day before I went out to this hotel, but because I am a positive person and open minded, I thought that it couldnât possibly be that bad and that I would make my own mind up when I got there.
How right I wasâ¦it wasnât as bad as everyone had made out â it was worse.
Iâm well travelled and donât expect everything to be âEnglishâ when I go abroad, but it would have been nice for someone at this hotel to have been able to speak English who you could go to with your concerns, you know just little things like, why does the maid ask my 15 year old son for money? Why are the pool attendants bribing holiday makers to save beds? Why were grown men fighting by the pool over their sunbeds being sold twice by the pool attendants? Why do you have only a range of four spirits for the âall inclusiveâ but have on sale 30 + choices of spirits? Why are the people who handle food so unhygienic? Why are the waiters so ignorant and rude? Why are the bar staff so ignorant and rude? Why are ALL the staff so ignorant and rude? Why donât they like the English? What have the Germans and French got over us? Etc etc etcâ¦.
One review says that âyou can eat all dayâ Do you really want to pay for an âall inclusiveâ holiday and then pay for your snacks in-between the restaurant opening hours? By the way, the selection of food consists of Turkey, Veal Spaghetti or Fish â every lunch time, every dinner time EVERY DAY!! Of course there is the salad â complete with whatever was served on the warm (the food wasnât warm!) selection the day before, or was it the week beforeâ¦..?
Another comment says something about âspectacular showsâ â Horse riding once a week! Wow â some (nice looking) horses bound down to the beach gallop around a bit and then disappear. Spectacular!! Snake charming â Yes there is â in a bar 200 yards down the road where you have to PAY for all your drinks (good selection though!) and the charming is having the snake put around your neck whilst you have your photo took that you have to PAY for â charming!
As in other reviews â if you want to be in bed for 7pm, want to lose weight, (my 10 year old son lost half a stone in a fortnight!) and speak German or French this is the place for you.
Eight were in my party and we were all ill â as were the rest of the English we spoke to. One woman actually messed herself at the side of the pool the diarrhoea was so violent. And whatever you do if you do go there â DO NOT SEE THE âDOCTORâ.
Airtours are completely mis-selling this holiday â it is not all inclusive â even the Director of the hotel was aghast when I showed him the brochure. The a la carte restaurant is next to the pool, but it is also the âbarbecueâ âsnack barâ and âbuffet restaurantâ (according to Airtours) You get one visit per stay. The menu looks good â until you sit down and they bring you the âall inclusiveâ menu. Pizza on an a la carte? Classy â not.
I cannot begin to tell you how bad it was there, all I can say it was the worst holiday Iâve ever had, this experience has eaten away at me and I, like others who have been there, am determined not to let Airtours get away with sending people to a place that I cannot put into words (that can be printed).
Oh and if you fill in a âcustomer service formâ (complaint form) whilst on holiday, donât expect any action to be takenâ¦and if you do fill in a form, take note of how many cc copies the rep has!!!!!!
The biggest lesson I have learnt from this holiday from hell is to check out Trip Advisor well before I go and weigh up the negatives and positives.
I know that you cannot judge a country by one bad experience, but the word âTunisiaâ turns my stomach.
Good advice for travellers:
Learn French / German
Take some bottled spirits with you.
Get up at 0530hrs for a sunbed.
Take your own towels. (And sheets if you have the room!)
Take a big bag with you so that you can go to the supermarket and buy crisps, coke etc to live on for the week you are there. (The bag is to smuggle the food in â they donât allow you to so).
Change money as individuals â they donât like it if you try and change more than Â£20 at a time.
Just try very, very hard to ignore the ants and cockroaches â they are more scared than you, ya know!
Donât drink the fizzy drinks â itâs made with tap water.
Donât bother with breakfast.
Take plenty of Imodium with you.
Take a camera and video camera â good for evidence.
Donât forget not to see the doctor.
Above all, no matter how rude anyone is to you whilst you are there, rise above them, keep a big smile on your face, itâs your holiday and youâve earned it!
Finally on a positive note, the sunshine was b*@@dy lovely!
P.S I will try to upload some photoâs for you, hope it works!"
- Travel date: Mon 26th of June 2006
"Hotel Melia Djerba Menzel
Operator and Date: Airtours - May 27th - June 10th 2006
Opinion submitted in June 2006 by : A & L Perry - Warwickshire 39,38,11
Resort Rating: Below Average
Accommodation Rating: Poor
My/Our Holiday Opinion:
We have just returned from the worst holiday we have ever had.
We arrived at the hotel at 1am. We had paid extra for a quiet Menzel with a sea view, we were actually allocated a filthy menzel with a view of the main road and the disco.
Following 12 hours of complaining and being fobbed off by hotel staff, we were eventually moved to another much smaller room within the main hotel block. This room was slightly cleaner, however the towels and bedlinen were always stained and smelt stagant. The rooms were not serviced until after 3pm. Any complaints were not dealt with by the hotel reception staff who were arrogant and uncaring.
The holiday received was not as advertised, the facilities were not well maintained.
The gym consists of two pieces of very old equipment, the weights machine was rusty and incomplete and the exercise bike was rusty too!
Drinks in the disco were charged for.
The pool and surrounding areas were poorly maintained sharp pool tiles cut our feet, the paddling pool was filthy, and there were uneven and broken paving slabs all around.
I am in the process of submitting my complaint to Airtours, however please be aware that this hotel is also marketed as a four star hotel by Panorama, My Travel, Crystal, Thomas Cook and Thompsons.
We ended up chatting to a number of other British holiday makers and signed a petition set up by a twelve year old girl because her family had had such a rotten time on holiday - this petition was signed by 45 unhappy British holiday makers (including ourselves) within the space of a few days. One guy is still suffering from food poisoning and he has been back from his holiday for nearly two weeks.
I would not recommend Djerba for a holiday, and would certainly not recommend this hotel.
If you have already booked, I would recommend that you try to change your booking - this hotel does not deserve one star never mind four!!"
- Travel date: Sun 25th of June 2006
Precise of Djerba Menzel Hotel
"Hi, My wife & I have just returned from the Djerba Menzel Hotel. We wre really put off by peoples comments regarding the Menzel & were thinking of changing hotels before we went. First of all we must say the Hotel is in North Africa & of an Arabic nature, and it is not Blackpool or Bognor.
If you want fish & chips and things English go to Blackpool or Benidorm.
Also Tunisia is not the place to go night clubbing & is is not part of their culture.
The hotel is nice, the pools are clean and in excellent condition. The food is of a French Mediterrean/Arabic nature not English. We stayed in the main hotel in an excellent room, no ants. If fact we did not see that many ants at all within the hotel complex.
Yes the Germans do get up at 5:30 am to the book sun-beds, but they do this the world over.
Go with an open mind remember it is not England or Spain.
We had a fantasic holiday & it was most enjoyable.
Yours, Ray & Joy Harrison"
- Travel date: Sat 24th of June 2006