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Reviews summary

3
Average
154 reviews
Brilliant
16
Good
62
Average
46
Poor
16
Awful
14

7 Traveller reviews from Holiday Watchdog

We had a lovely stay

3
Average
by
Reviewed 19th October 2012

"Our stay was from 23 - 28 February 2007 After reading a few reviews already posted on Trip Advisor, my friend and I were a little apprehensive about staying at the Tropicana, but for what it cost us (£150 for 5 nights for a twin room) we knew that we couln't expect 5* treatment! When we arrived, the staff were very friendly and the holiday representatives also made themselves known. There is a little part of reception where they sit and assist holiday makers and arrange excursions. The reception was manned 24 hours, and it was possible to leave your key there when you left the hotel The rooms were adequate. We had a twin room with 2 beds, which had sheets, blankets and 1 pillow. There were additional blankets in one of the cupboards. I had a particularly lumpy pillow, which I took to reception and asked for a fuller one. Which they replaced within the hour. The bathroom consisted of a bath with a shower in it, toilet, bidee and sink. The water in the shower was a little sporadic, with it flitting between hot and cold every now and then, but all the same, a very powerfull shower. Our room had a balcony which overlooked the car park. We asked to change to have a room over-looking the swimming pool, but the hotel was fully occupied. They did promise to change our room the next day, but we decided to stay put in the end. The room was secure, despite being on the ground floor, with a yale lock on the main door and a yale lock on the door leading to the balcony. There was adequate cupboard space which also had shelves in the wardrobe. There were only abour 8 coar hangers, so if you like to hang your clothes up, take your own! One of the light bulbs blew during our stay. We didn't report it, but the cleaners changed it without any mentioning of it. Our room was cleaned every day, the towels were replaced everyday and the beds were also made every day. The swimming pool was beautiful, albeit a little cold! There were a few lose tiles in the childrens area though, so be careful if you're taking children to the hotel. There were ample sun loungers around the pool with cushions on and they were all washed down every night. The pool was set in lovely grounds, surrounded by palm trees and vegetation. There was a snack bar next to the pool which served a limited selection of omelettes and baguettes, together with drinks, and alcohol. Next to the swimming pool is also the Hamman. My friend and I entered the Hamman which is underground and met the staff who were very friendly. An English speaking male worked there who translated all the treatments, such as massages, Hamman scrubs (all over body scrub and body covered in mud) etc. There was also a sauna which was available to residents purchasing a treatment. Whilst we were waiting for the English speaking person, we were offered a glass of Morrocan tea. Beware, it does look suspicisouly like urine, but is gorgeous. Hot peppermint and green tea, with sugar. The hotel also has a bar, which opens at 5pm and is open until late. There were various events on in the evening, which we did not attend, other than the terrible Kareoke night! (Only terrible as none of the songs were in English and none of the singers could actually sing!) There was also a little shop in the hotel, which was overpriced - 300 Dirhams for a fake Burberry towel - roughly £18. The hotel is guarded by a security guard at all hours, and will also ensure that you are flagged a taxi down if leaving the hotel. The hotel is 6km from Place Jenna al Fna and you should expect to pay 50 Dirhams each way. Although, after 8pm, it is advised in travel books that taxi fares double. We did not find this the case. You have to more or less offer the taxi driver what you want to pay. We were ripped off at the beginning of our break, and paid 200 Dirhams one night! It cost us 100 Dihrams from the airport. Beware though, the drivers in Marrakech are mental. There are roughly 2 lanes in the road and about 4 or 5 lanes of cars!!! None of the taxis have seatbelts either! Every night we were awoken by arabic music in the night. This was usually around 3pm but onw night it did last from 1.30am - 4.30am. We were unsure where it was coming from and were too tired and afraid to look out of the window. We spoke to other guests who did not hear this noise, but their hotel rooms over-looked the swimming pool. It sounded like live singing though. Perhaps their prayers? Breakfast consisted of bread, bread rolls, toast, croissants, ham and cheese. A toasting machine was available to toast and of the bread/rolls. Omelettes and boiled eggs were served on alternate days. Orange juice, tea and coffee was available every day. There were a number of cats and kittens around the hotel and pool area. They did not cause a fuss, but avoid the hotel if you have a fear of cats! Overall, we found it highly acceptable for what we paid. The beautiful pool and setting made it all worth while."

Holiday details

  • Travel date: 6th March 2007

Clean but cold....

3
Average
by
Reviewed 27th November 2012

"The hotel was clean and safe but the staff (other than the guys in the bar who were great) almost unbelievably rude. It is well placed and the pool area is fantastic, but the ambience leaves a lot to be desired. Food was okay, prices were good but the hotel had no atmosphere whatsoever. Clearly a huge favourite with French tour groups......"

Holiday details

  • Travel date: 1st March 2007

We had a good time

3
Average
by
Reviewed 26th October 2012

"We have just returned from a stay from 21 to 26 January 2007 at the Tropicana, after reading previous reviews we were concerned about staying at the hotel but we needn't have, the staff were very friendly especially the bar staff, the rooms were basic but very clean our towels were changed every day and the linen changed at least one during our 5 day visit. The food was ok a different selection evey night, breakfast basic continental but enough on offer. We think the clasification of the hotel may well have been 4 stars a few years ago but still a good value hotel."

Holiday details

  • Travel date: 28th January 2007

Avoid this hotel if you can

2
Poor
by
Reviewed 26th December 2012

"Paid for a triple room and got a double room with a camp bed - they don't have triple rooms! Black mould in showers, rooms need complete refurbishment. Asked that a new battery be put in the safe on at least 3 occasions, it was never fixed. Staff not very friendly and never smiled. Paid around £60 for a New Year's Eve dinner, waited 2 hours to be served and then didn't get at least 3 courses of it and they served the main at 11.30 pm - awful, I wasn't hungry by then. Restaurant was good value on other days, swimming pool area very nice. Location was poor, a long walk into town, at least 40 mins walk to the souks. This is not a 4 * hotel as advertised, I have stayed in a lot better 3*"

Holiday details

  • Travel date: 3rd January 2007

Hated the tropicana hotel

1
Awful
by
Reviewed 16th October 2012

"my partner and i just returned from hotel tropicana in marrakesh 2 days ago and i have to say i was appalled by the service there the staff were rude, there were cockroaches, it was really cold at night when we asked for extra blankets we were told there werent any left! the chambres werent what they seemed like in the pictures, however the bath room,shower was nice clean towels everyday. when i booked in to the hotel we advised them that we had a late flight, but on the day of departure we were kicked out at 12.00pm when our flight was till 7.30pm i wouldnt advise anyone going to this hotel!!"

Holiday details

  • Travel date: 28th December 2006

Hotel Tropicana, Marrakech

2
Poor
by
Reviewed 27th November 2012

"The Hotel Tropicana room was disappointing. Very dark room (probably all like this in Morocco) with no good lights to read a book. The bathroom was tiny with a cracked basin and worst of all terribly lumpy pillows. We asked if it was possible to change rooms but the balcony wasnt as nice as the one we had so we stayed put. We saw better pillows but the maid wouldnt let us have them! It a shame they didnt adjust these minor problems as the french style buffet was excellent and good value especially with two Moroccan shows thrown in. The pool was very pleasant but it is situated a long way out - 20 drms for a taxi into the center."

Holiday details

  • Travel date: 12th February 2006

Swimming Pool in January

4
Good
by
Reviewed 26th December 2012

"This is a medium priced hotel with a nice plan of rooms located around an interior patio, on 3 floors, giving a pleasant and refreshing feeling. Also a very attractive pool (many rooms look over the pool) with side restaurant/cafe. Large hall, bar and dining room complete the amenities. Very pleasant and professional staff. Location is pretty good on NW of city with bus transportation or taxi if you do not care for walking on wide sidewalks of an interesting avenue to town (30mns). If good in January, can be excellent in May !!"

Holiday details

  • Travel date: 27th January 2005

Hotels near Tropicana Hotel Club Paladien

Tropicana Hotel Club Paladien is also called

  • Tropicana Hotel
  • tropicana hotel marrakech
  • tropicana hotel paladien

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