10 Traveller reviews from Holiday Watchdog
"Stayed here with family & friends for four days. On arriving at Marrakech airport 7.30pm we were offered a taxi to the hotel. I was told that the cost would be around 50 Dirhams so was prepared to haggle when asked for 150DH, eventualy we settled on 100 each for two cars. Hotel was clean & spacious & breakfast fine. There wasn't much info on where to go & what to do but then they seem more geared towards the French than the British. Weather was perfect.
Overall experience of Marrakech wasn't great, perhaps not our thing at all. I didn't enjoy the constant haggling for everything and even when you bought something people came out of the woodwork for their tip because they had shown you something or wrapped something for you. We were advised to take a guide through the souks, he took us to many places where we were made welcome and given mint tea, Beware the minute that tea is in your hands then the haggling starts. How much will you offer for this,for that. even if your not interested it's hard to get out as they chase you down the road asking you for your best price. At the end of that day I was exhausted and totally bemused.
Our hotel had no alcohol but the Atlas next door did and we had good value for money on food and drink there. Even when we just called in for a drink they kept bringing snacks at no extra charge.
On leaving we again agreed a price of 100 DH for a big car to take 6 of us to the airport. What came was not big, the driver stuffed our bags in the boot even while we were protesting, he tied the overflowing boot with cord & hooks & would not take any notice of us, so six of us crammed into the car thinking just lets get the hell out of here. When I handed him the 100DH he refused and said he wanted 150. We had a few words then & he told me I was a crazy woman. I wouldn't give in but my husband gave him an extra 20DH to shut us both up. We are all glad to be home & have put the holiday down to experience."
- Travel date: Sat 17th of November 2007
Fine for the money, pool dreadful
"Just come back from this hotel.In a reasonable position.Photos on the web site we found were not of the hotel pool.It is tiny and only gets sun at certain times of the day .There are about 10 sun beds and they are squashed together.I would have paid a bit extra to get a decent pool as we ended up paying 6 pounds a day to use another pool.The hotel is not too bad for the price stayed half board but to be honest it is really cheap to eat out.Found Morrocans nice people much better than Tunisians who I found rather letchy and quite agressive at times.Rooms in this hotel are clean and basic but a good size.Friendly staff"
- Travel date: Tue 30th of October 2007
"From the very outset, this hotel ticked all the right boxes, although, apart from breakfast, we never ate in the hotel.
The reception and lobby are quite beautiful, and all the staff were friendly and helpful.
Our room, although lacking any sort of view, was clean, comfortable and well-equipped, (although no tea/coffee facilities) with only a small problem with the shower, which had a tendency to try flooding the room....
The location is a little off the beaten track, but 30-40 mins pleasant walk takes you to the city walls and the legendary Djema el Fnaa. If you can't/won't walk that distance, as soon as you walk out of the hotel, a petit taxi usually appears as if by magic, so hone your negotiation skills and jump in!
Breakfasts were good, with a great selection of dates, figs, apricots, prunes and other mixed fruits to give that authentic Morocco feel to be washed down with a mint tea (but that's an acquired taste)."
- Travel date: Fri 15th of June 2007
Loved everything but the food
"We stayed at the Ryad Magodor Menara having read good reviews about the hotel.
When we arrived at the hotel a member of staff was already waiting at the entrance waiting to greet us and collect our bags. On entrance there was a very large lobby where the reception was, and the staff were all very friendly.
We stayed in a twin bedroom which was quite large in size and had an area where you could sit and eat. There was also a balcony and a very large bathroom, which was very clean.
Staff at the Menara are VERY helpful and polite. At one point me and my friend were ill and as poor as our french was they managed to understand that we needed honey and lemon to make a hot drink. There was a charge which was not supposed to be on our account, but they took this of with no arguments.
The hotel is situated in a decent location, not to far from the main tourist locations but not in such a rowdy location. We managed to get a taxi to the majority of our locations for 10Dh, most was 15! Hotel has an indoor swimming pool, but charges 100Dh and the spa isn't the cheapest seeing as there are quite a few in Marrakech.
Overall the hotel was very nice, apart from the food, which I felt was a sham. Me and my friend always left breakfast still hungry. If you're looking to gain weight, this is the right place, because breakfast was constantly bread...carbohydrates, carbohydrates, carbohydrates. Getting a warm breakfast was a joke, apart from the odd pancake cooked by the chef. Ordering room service was ridiculous, because it always took at least an hour for food to get delivered, even an omlette and food always came up cold. After a while we realised we'd only get a decent meal if we ate outside of the hotel.
However, apart from the food, everything was very nice."
- Travel date: Fri 23rd of February 2007
"Just got back from Marrakech, stayed in Mogador Menara for a week. The hotel has a lot of potential, amazing lobby, spacious rooms, nice pool and a lot of problems too. The service is incredibly slow, you have to wait for at least 30 mins even for a glass of juice. Nobody can speak English and sometimes it seems like they are doing exactly the opposite of what you've asked them to do! The food was poor, non-imaginative and cold. If you are staying at this hotel, I'd recommend to get your lunch elsewhere, they serve nicer food in a cafe across the road and it's much cheaper too. Our windows were facing the pool which is the best option. Our friends had a room facing the road and it was too noisy to keep the window open which is pretty bad considering air conditioning is not working propele. The location is very good, close to all major districts of the city and only 10-15 mins drive from the airport.
Beautiful place that is being terribly let down but bad customer service and poor food standards. If you are getting a good deal (the price list in the hotel says Â£120 per night which is extortionate) I'd definitely stay here. Just be prepared to get frastrated with the staff!"
- Travel date: Tue 20th of February 2007
Lovely building spoilt by lousy food and surly staff
"We stayed at the Mogador Menara for 6 days in early February. It's a brand new modern hotel, and has a particularly impressive lobby. The room was spacious and clean, the only problem being that the shower head leaked and finding a comfortable water temperature was an art that neither of us mastered!
The location is so-so, it's only a 15 minute walk to the 'new city' and 30 minutes to the 'old city', a taxi is 20-50dh.
The food is absolutely awful...truly! The breakfast was consistantly cold, and it was a struggle to find a clean table, cups, cuttlery etc....and this was in the low season! The staff were blunt to the point of being rude, the excpeption being the cleaners who were always pleasant and helpful.
We tried the hotels 'Morrocan' resturant, where we were served the most disgusting over-priced much I have ever seen, 250dh for a plate of unedible cold grissle! It was awful.
Room service wasn't any better...it was hit and miss as to whether they could understand you (and no, we don't have strong dialects but spoke clearly and slowly to them). Even when they did get it 'right' the actual content varied from that of the menu. The food arrived cold on most occasions, and was pretty awful, and not cheap!
This is a 'dry' hotel but there the hotel next door (1 mins walk) has 2 bars. The Jazz Bar is dark and moody, could be good but we were cheated by the bar staff, they were serving inferior spirits out of 'branded' bottles. I've drank enough Jack Daniels in my life to know when I'm served Scotch instead!!! Also the vodka was a cheap and nasty brand, not Absolut as it stated on the bottle, so we asked them to pour out of only sealed new bottles, which they did with reluctance!
Overall, not impressed."
- Travel date: Wed 14th of February 2007
"El trato de personal muy agradable. Aun habiendo hecho reserva cuando llegamos el hotel estaba lleno y nos pusieron en una suite la primera nochesin recargo.
Problemas: aun siendo caro y de cinco estrellas se echaba de menos esos detalles de otros de los de su categorÃa: agua, cafe y te po cortesÃa, albornoces y zapatillas en la habitaciÃ³n, etc. La caja fuerte no funcionaba, la cerradura de la puerta no iba bien, nos despareciÃ³ una trajeta-llave de la habitaciÃ³n y temÃamos que alguine del hotel entrara mientras no estÃ¡bamos (finalmente no ocurriÃ³ nada), nos querÃna cobrar bebidad del minibar que no habÃamos tomado (confundÃan sus botella s con las que nosotros traÃamos de la calle). En el comedor, la comida muy repetitiva y poca variaciÃ³n incluso en el desayuno, los camareros amables pero a veces faltaban copas o bebidas o tazas, etc. Lo mejor la reposterÃa.
A la salida nos querian hacer pagar tres dias extras que no habiamos estado"
- Travel date: Mon 8th of January 2007
Remember you are in Morrocco and all is well
"I spent a weekend in the Ryad Mogador Menara, situated in a nice area just out of the hustle and bustle that is Marakech and never more than 10-20 DH from town loactions in a taxi. Definately a quality four star hotel with lovely communal areas and smart room interior. It's a relatively new six floor hotel with huge rooms with balconies, and beautiful baths (with phone, hair dryer, etc.) with all the standard four star amenities. Spotless cleaning. It has a nice pool, several restaurants, and a spectacular hall/lobby but is a "dry hotel" but you can grab a drink in next door hotel. Breakfast in the main restaurant was good. The Palais de Congres is next door and we watched from our balcony stars enter for the 2006 Marrakech film festival!"
- Travel date: Thu 7th of December 2006
Definately not a 5 star hotel
"On arrival at the Ryad Mogador Menara all looked great. The hotel itself, main lobby, restaurant, pool area is all very impressive and very clean, but as time went on we became more a more frustrated with this hotel!!
There were 4 in our party - we had requested adjoining rooms - one of our rooms wasnt made up, the second a disabled room and they were not adjoining. "Eventually" we got the rooms changed but found in our rooms we had only one set of outside furniture, 2 chairs between 4, and the mini bar was not stocked. We must have asked for some more outdoor furniture 5 times but no joy, then we came home one night and ALL the furniture had gone, so you can guess how frustrated we were getting!! They did stock the mini bar but only in one room.
There is no tea and coffee making facilities in the rooms which I would expect of a 5 star. So we ordered room service tea/coffee -this never came. We tried again the next night and got told we would have to wait over an hour.
The food at breakfast was cold and not very impressive -paper napkins and dirty table cloths, definately not what you would expect of a 5 star. We didnt bother trying the evening menu!
Lunch at the outdoor pool grill was very poor - my friend was served up a prawn cocktail and the prawns were obviously off.
The reception staff were extremely surly, so we did ask to speak to the Manager a couple of times and even wrote him a letter, he turned out to be quite helpful.
Finally, dont be ripped off by the reception staff, on booking our return taxi to the airport we were told this would cost 200 dhm, even though we knew this should be around 60, 100 at the most. But we had had enough at this point and just booked it, only to be told we had to pay the receptionist and not the taxi driver, you come to your own conclusion on this!
Summary, nice decor, very clean, food poor, service poor, grumpy staff but definately not what you would expect of a 5 star service wise.
- Travel date: Thu 9th of November 2006
A true four star hotel
"I recently participated in a two week organized grand tour of Morocco spending the nights in what were reputed to be "four star" hotels. The Ryad Mogador Menara was the only one which matched European levels of a quality four star. It's a relatively new six floor hotel with huge rooms with balconies, and beautiful baths (with phone, hair dryer, etc.) with all the standard four star amenities. Spotless cleaning. Located on Ave. Mohammed VI (formerly Ave. President Kennedy)in the nice Hivernage quarter next to the Marrakech convention center (Palais de Congres), it has a huge pool, several restaurants, and a spectacular hall/lobby. Food in the main restaurant was excellent, and served buffet style, both breakfast, lunch and dinner. No alcoholic beverages. Stated low season prices were 1400 Dh single and 1600 Dh double, breakfast included."
- Travel date: Thu 23rd of March 2006