13 Traveller reviews from Holiday Watchdog
At the beginning we were worried after reading some of the false reviews, enough fuss, and our experience magical, we got more then we could bargain for.
On a very busy week, during a huge soccer game; Morocco VS Algeria, the whole place was packed like crazy. What happened after the game 4-0??? No incidents at all. Amazingly, every thing went back to normal, the night Managing Director was all over the property shaking hands or hugs with both Algerian and Moroccan fans. A tremendous effort to make sure everyone calm and satisfied regardless of the score.....
Outside we still could hear a loud celebration, Yo-Yoâs, whistling, horns of cars, but inside the hotel, it was peaceful and quite.
The Hotel is basically a 4 * not a 5*, Mr Hussein explained to us that the resort is going trough a spectacular transition, with the new CEO, the new patrons are spending colossal fortunes, and they are still doing a lot of improvements and refurbishing for future enjoyments. And the buck doesnât stop right here, the staff itself is going trough a continuous training and evaluationsâ¦ as he put it, Roma-City wasnât built on one day!!
The rooms, really we didnât mind at all, we just needed a place to crash and shower, now that weâre back home, we felt we couldnât be more grateful to Moroccan hospitality, we canât think of the slightest inconvenienceâ¦
We love you people, and think you for the splendid memories, which we will cherish for years to come, we definitely go back, and most certainly recommend this hotel to our families, friends, and colleagues.
To tourists who are still hesitating, Go on; witness for the true Moroccan hospitality. If you will have a concern, the leads or managers are there to assist you, no doubt about itâ¦ they have an open doorâs policyâ¦.
- Travel date: Mon 13th of June 2011
Miles better than expected
"Not sure where the bad reviews are coming from. Similar to others writing reviews, we booked and then had a look at the trip advisor reviews of the site. From all the seemingly bad reviews we were left wondering what we had let ourselves in for. When we got there, the public areas were clean and tidy, the receptionists were cheery and helpful, the room didn't need changing. Such relief.
Yes the room did look a little tired, but it was clean. Yes again, you did seem to get a little further a little more easily if you spoke french, but it was a french colony at one point, so that's to be expected.
For the price we paid, the hotel was more than adequate - as others have commented they're not four star prices and you get what you pay for."
- Travel date: Fri 27th of July 2007
Couldn't leave quick enough
"Arrived at night and shown to a filthy room overlooking a building site. Complained and were asked to pay extra for a pool view. Finally changed rooms without extra payment. Had to pay extra for use of safe and for key to mini bar. Second room equally filthy. Next day moved out to Le Meridien - better by far and similar price."
- Travel date: Sun 8th of July 2007
Value for Money, lovely hotel
"So many negative comments, why??? The hotel is very clean, the breakfast superb, the service in the restaurant very helpful, the reception staff were a mixed bunch, but aren't they all. Don't get wrapped up in the Star rating thing, ignore it, every country is different and it is not a westernised country, don't go if that is what you want.
The public spaces are very elegant, yes, some of the rooms are pretty basic, I asked to be moved and had one in the newer block with a view of the mountains, no trouble at all.
The walk into the main square is about 30 minutes, quite long if hot, taxis were 30 dhirra, about Â£2. We used the taxis all the time, just make sure they take you where you ask!!.
With the exceptional deals the hotel offer, the wonderful views to the Atlas Mountains and the ease to get into the City, what's to complain about, go and enjoy this super hotel, and enjoy the amazing pool, I wish I could have, the water felt too cold in February, I suppose it was beacause the air was 85F!!.
An oasis away from the hustle and bustle of delightful Marrakech."
- Travel date: Sun 3rd of June 2007
Very decieving definately not a 4* hotel
"I was always a bit sceptical about reading reviews on these websites I always thought that I should make my own mind up about hotels and holiday destinations but I will definately read the reviews in future as The Royal Mirage hotel was a big let down on what was otherwise a great trip to Marrakech! The rooms were terrible, very dark and dingy so were the corridors, the lift never worked, the TV had no remote the carpets were worn out all over the place. The decent size pool and the great weather we had were the only things that saved our trip. I would definately not recommend this hotel to anyone unless it had a serious refurb."
- Travel date: Tue 29th of May 2007
You get what you pay for
"We read the reviews after booking and were horrifiied. Thankfully we were pleasantly surprised upon arrival. The rooms leave a lot to be desired in terms of decor, but the main areas are fine. Not 5 star, but we did not pay 5 star prices. We found the staff friendly and helpful. Would not return to the same hotel, but it is not nearly as bad as we were led to believe. You get what you pay for."
- Travel date: Sat 5th of May 2007
Better than expected
"After reading terrible reviews we were not optimistic about the quality of this hotel. However, although the staff appear aloof (although we found speaking French gained better responses so it might be a matter of communication rather than attitude) and the hotel is more deserving of a three star rating, the decor was fine, the room clean and spacious with an excellent shower and better than expected hair dryer and it was an easy 20-25 minute walk into town. If you're expecting a western standard 5 star hotel, then this isn't for you, but if you've experienced similar star ratings in Tunisia or other north African countries, then you'll pretty much get what you'd expect. We stayed on a B+B basis and ate in town for a third of the hotel price, but would go back again happily."
- Travel date: Sun 29th of April 2007
Watch out you might find yourselves sleeping on the streets!
"My husband and I just came back from Morocco from what would have been a lovely easter holidays if there hadn't been for the great disappointment from the first minutes in Marrakech. At the reception of the hotel Royal Mirage they informed us that they had an overbooking and we had to go to another hotel-although we had made a reservation and prepaid it ! three months ago. Of course the hotel hadn't arranged something for us to another hotel of the same category but they were kind enough to offer us a free stay if we would visit in the future! So watch out because in this hotel they don't respect their guests..."
- Travel date: Mon 9th of April 2007
Extremely Happy Stay
"I cannot understand some of the negative things being said about this hotel. We enjoyed a fantastic stay for 3 nights, booked through e-bookers for just over Â£400 for the two of us, direct flights from Heathrow. I'd give it 4-stars, not 5 but an absolute bargain for the price we paid - and we got a tan!
The Moroccan restaurant in the hotel - wonderful authentic food and atmosphere, musicians and belly dancer! We went in there every night - meal and bottle of very good wine for Â£30!
Rooms clean - (tiled floor hoovered rather than mopped though) - all the usual amenities available. TV has BBC World and Sky News.
Staff very friendly and helpful. 5 Restaurants and two bars - one a very relaxing lounge type bar the other a noisy disco type bar with a few dubious ladies of the night (or were they boys??) but they didn't bother us.
Great restaurant round the corner from the hotel - go out the main gate and turn left up the modern looking King Mohammed VI Avenue, about 200 yards on the left. Has chairs and tables outside and a restaurant inside - can't remember the name but very swish and again 5-star food and wine for just over Â£30.
Breakfast - don't expect a fry up - no bacon and sausages anywhere to be seen! We stuck to cheese rolls and marmalade on rolls!! You can get an omelette made for you. Great orange juice.
Anything cheese or ham.... the ham looks like it comes as a cube and has been multi processed! Looks like spam but tastes awful. Cheese is processed too but just about palettable.
A word or two about Marrakesh. The locals really do become a pain, constantly hassling you to sell you things you don't want or polish your shoes etc etc. I found that not making eye contact was the best policy! Once you accept that is the way things are in Marrakesh, you get used to it. Don't get me wrong - the locals are extremely friendly but they are persistent!
Always agree a fare with the taxi drivers - we paid MaD 120 from the airport and MaD 50 to the airport once be became savvy. Make sure they agree where they are taking you too - one cabbie lied about the Souk being closed and took us instead to his 'cousin's' carpet emporium in the Kasbah district. We escaped by convincing them we live in a tiny flat, which did the trick.
The open top bus tours are great value. MaD 160 for a 24 hour pass - a great way to see the place without the hassle and they stop at all the major hotels including Royal Mirage.
Be careful taking photos - the locals don't like having their picture taken and they will tell you so! Some even want money for the privelage! Under no circumstances must you take pictures of the Royal Palace, I think it is illegal.
The mint tea is fantastic - you'll pay about 75p for a pot of it. Expect to pay between 50p and Â£1 for a coffee of a coke if you stop for a break. Don't expect your drinks to be cold or have any ice though!
We'll go back again, we loved the place."
- Travel date: Wed 4th of April 2007
What a dissappointment
"Royal Mirage Marrakesh
12th March 2007
We have just spent 3 nights and 4 days in the Royal Mirage. What a dissappointment. Although there was no queue at reception, it took us forever to get booked in.
We were jumped upon by a rep from a holiday firm demanding that we fill in forms with him and that we should attend a meeting at 9.15 the following morning. We attempted to advise him and the receptionist that we were nothing to do with his holiday company but to no avail. The next morning we were woken by the telephone and the rep telling us that we were late for his meeting !!!
The first room that we were shown brought tears to my eyes, it was disgusting, the whole place is in dire need of a refurb, the carpets are filthy, etc. the second room had the telephone hanging off the wall and we reluctantly accepted the third room.
Don't ask about breakfast etc ! Sorry to appear to be all doom and gloom, but it is a hotel that we will most certainly not be re visiting. There are plenty of beautiful hotels. Our mistake to book this one, should have browsed through TripAdvisor.
- Travel date: Sun 18th of March 2007
"We have just returned form a 3 night stay booked on lastminute.com. This hotel is definitely not in a five star category (or might have been 20 years ago), but we did not pay five star prices. The hotel was clean and in a good location. The staff were friendly and we encountered all the previously mentioned issues from the safety deposit box in the room, to the bar clientele. It was funny rather than annoying. We had a great, relaxing weekend and I will definitely
return to Marrakech. There are better places to stay without a doubt, but for a lastminute getaway at the right price, this hotel is fine."
- Travel date: Tue 13th of March 2007
We've just returned from a week in Marra...
"We've just returned from a week in Marrakesh, where I took my 12yr old daughter.
The Royal Mirage hotel was lovely, with its gleaming marble floors to its shiny chandeliers, it looked & was spotless at all times. This standard was throughout including the rooms.
The food was ok we ate every evening in the hotel there's a choice of 4 restaurants Las Palmerie is your typical holiday buffet style restaurant. The food here wasn't very hot only tepid which was mentioned to our rep & was soon rectified.
NOTE: If you're half board, your meals are only allocated to Las Palmerie not the other 3 restaurants.
Marrakesh itself was okay but I certainly wouldn't recommended it as a holiday with children. There isn't the facilities inside the hotels or outside, its very much a culture experience
The souks can be very much a daunting experience, as you totally get mobbed by the locals especially the women trying to put henna on your hands, my daughter became very distressed here as they where very forceful & demanding.
French is there 1st language & English isn't very widely spoken, which doesn't help if your not fluent. Most English people I spoke to where only there for 4 days, which I feel was ample.
I went for a week and was struggling to find things to do or places to go."
- Travel date: Tue 19th of December 2006