Palmeraie Village Residence
6 Traveller reviews from Holiday Watchdog
bad bad bad
"Never trust the staff there. Corrupt and try to steal your money after all!!! We visit the apart hotel for a week with four persons. We made a hotel reservation by Ryan air. But booking in at the hotel was stressing. They refused to let us in cause we refused to give them an open signed credit card check as warranty We discovered a lot of people were sneaky ripped off money on this way. The booking office of Ryan air helped us to get in after a few expensive calls.
The restaurant is too expensive and there are much better and cheaper possibilities in Marrakech. The apartments are nice but often not well equipped. Besides all this, just behind the walls there was a smoky smelly dump."
- Travel date: Wed 14th of May 2008
"I would never recommand this place. We have spent a week there and left earlier than planned. The service is not only inexistant but the staff is also rude and useless.
Flats are nice but it does not balance with the rest. GM, reception staff, Restaurant staff, concierge are terrible! We had to wait 5 hours for the check in and two hours to check out. If you ask for anything, you can be sure you never get it even after asking three times for it.
At the end, you just get tired of asking, so you leave the place and still have to negociate the rates, eventhough it was done through the internet! How about tha!?!????....Arabs invented Math, but by now, they have forgotten how to calculate properly!
Good luck if you choose to go anyway!"
- Travel date: Wed 7th of May 2008
"Absolute disaster for a vacation. Virtually no service at restaurant, No indoor restaurant you either had to sit outside at 15 C or "enjoy" room service with a food temperature due to long way beetween appartments and kitchen of 15 C.
No valid information on transfer to golf or city center. Staff tries to be friendly but has no idea what you want, very badly managed and organisied.
Nice new appartments big and comfortable, very clean hotel"
- Travel date: Wed 26th of March 2008
A Couple's Review
Facilities are fine, heated pool, great apartments, quiet surroundings but you will have to cope with :
A completely lethargic management who has no clue on how to run a hotel : no menus in room even for room service, a one hour wait room service once located, cold room service food since it comes from 3 miles away, no exterior phone line from apartment and reception line always busy, no US adaptor, no brochure of anything concerning local life available, reception always busy helping some one else, extensive paper work to be done at check-in in your jet lag state of mind, says yes or no before understands question, pool towel guy has a CEO schedule that does not include your need for towels, a pool restaurant that sounds as loud as a disco until 11pm every night, a wifi system only available in a few units, a shuttle service system that only works if you have the patience of a yogi, daily or more 20 minutes taxi trips to town. The fact that you are vacationing in what still feels like a construction site does not help either.
Staff other than management is overall very nice and generally means well.
Agree with statements above but would also like to add that you should not expect American quick service if you stay at this hotel â we are from a large city and accustomed to quick service. First of all, the property is absolutely enormous including things such as pools, restaurants, mini market, golf course, tennis courts and equestrian center. I recommend using the concierge to book a driver/guide that can take you to all excursions while showing you cultural secrets along the way. We had a fabulous driver/guide who was simply outstanding and took us everywhere â it is worth the money. The benefit of renting one of the apartments is that you are away from the hustle and bustle of the city, the disadvantage is that the apartment situation has not yet been clearly thought through. Small details: the closet space is not ample for 4 people, there was no drying rack for wet bathing suits, no cushions for the terrace chairs but overall the apartments are very clean, comfortable beds, tastefully decortated, very nice bathrooms and cleaned daily. If you are traveling with kids (we went with our 11 and 13 year olds), you will need to grocery shop (for snacks or breakfast) and plan your own excursions. There are two pools on the property, both enormous and we spent hours swimming and having fun in the heated pool at night. The concierge sent us on an unforgettable camel ride, to the largest Berber show ever, to a delightful Hammam (spa) and the equestrian center on the property is clean â horses are in great shape, we went on two three hour riding trips through the palm forest that were lots of fun. Overall our experience was wonderful, it just takes patience to put up with the service (including waiters yelling at each other across customers in very nice restaurants on the property). I highly recommend this location, they are improving it every day â we saw the progress in 10 days. For a very reasonable price we put up with the minor annoyances and concentrated on enjoying our stay with so much to do and appreciate."
- Travel date: Fri 21st of March 2008
Fabulous apartments - but take warm clothes!
"We stayed at these apartments in October with our 11 and 13 year old children.
The apartments are great. We had a two bedroom apartment - one king size bed, second room with twin beds and a double sofa bed in the lounge. The kitchen has a fridge freezer, two plate ceramic hob and an oven (no microwave). The maid service was excellent and the apartments generally in good order. That said, there were a couple of door handles missing in the kitchen!
There are about 120 apartments, set in small two story blocks in beautiful gardens, two very attractive swimming pools (together) and one snack bar/restaurant. Be warned though, the restaurant is out doors - undercover in places but nevertheless at the end of October not suitable for lingering dinners unless you're wrapped up very warmly! Meals can be delievered to the apartments though which is useful if it's raining!.
Reception is about 10ft square with very helpful staff, but nowhere to buy milk, water or any provisions.
There is no where to walk to from the apartments but there is an on call courtesy bus to the Golf Palace Hotel which works quite well. Basically a call to reception will get you the shuttle in 15 minutes. It works in the same way from the hotel to apartments.
Even from the Golf Palace there is nowhere to walk to other than a small mini market about 15 minutes away. Marrakech is about 15 minutes away by taxi. The hotel can arrange taxis for 180 dirham (about Â£7)
The Golf Palace Hotel is beautiful in the main and it's great to be able to use their facilities- fabulous swimming pools and gardens and a selection of good but fairly pricey restaurants. That said, I guess we paid around Â£60 for 4 main courses with drinks so for a 5 star hotels it's not absurd. Much cheaper to eat in Marrakech, but then there's the taxi fare home.
There is a fairly worn bowling alley at the Palace hotel which is good for the kids, the tennis courts, again at the Golf Palace Hotel are a bit of a hike and in a fairly grotty location, other than that there's not much to do but to relax and swim. Before going I did read that we could hire bikes, do go carting and quad biking. In fact none of this is avalable at the hotel or apartments.
Marrakech was great - noisy, chaotic and really interesting. We didn't get hassled at all in the souks and felt completely safe at all times. Would love to go back without children for a more relaxed meander around!
I was concerned before going about two things - theft and tummy problems, I have to say, all the hotel staff were extremely friendly and helpful. We didn't hear of any problems with theft. As for the food - it was fine. We were sensible about what we ate and drank - only bottled water, no salads, no ice etc and the strategy worked.
For what we paid (Thomsons were the cheapest for accommodation) it was terrific value. We couldn't fault the apartments or helpfulness of the staff. (Service however, is very slow - always with a smile though).
I'd thoroughly recommend these apartments - unless you're looking for lots of activities and entertainment. For a relaxing holiday away from the hurley burley and pollution of Marrakech then they make a wonderful base . It is VERY quiet though. We were there in October half term and there were probably only 30 people at breakfast at the most. On the evening we arrived there was no one in the restaurant/bar at 7pm. Most evenings there were around 10 - 20 people in the restaurant at any one time."
- Travel date: Tue 13th of November 2007
Oasis of Calm!
"We just spent a week at the palmerie village and having read some horror stories about Moroccan hotels, have to recommend this hotel and Marrakech itself. The hotel is quite a way out of the city centre which is something of a relief as the centre is so intense. The hotel operate a free and reliable shuttle bus to the city centre as well as a free (whenever you want it) transfer to the Palmerie Golf Palace (part of the same group and more up market) which is nice if you want different restauarants. The Vilage was only partially open but the pools were massive, the accomodation clean and comfortable, the breakfasts lovely and the lunchtime / evening menu adequate. The staff were pleasant and gentle (not unhelpful or surly as so many reviews of other hotels suggest) as were all the Morrocans we came accross. Great place for familes as you have apartments with bedrooms, lounge and kitchen. Go here. Go to Marrakech and just accept that it is a different culture, a different continent and enjoy it!"
- Travel date: Wed 7th of November 2007