Novotel Marrakech Hivernage Hotel
10 Traveller reviews from Holiday Watchdog
Great Hotel, Location not too far but not too close to the very busy square!
"Hotel was fabulous from the rooms, staff, service, food, pool and cleanliness etc.
About a 10-15 walk from the Jemaa el fna! you are away from all the noise, people, cars and hustle and bustle but yet not too far away...and its very easy to find with no problems
However FRENCH, FRENCH FRENCH is the language!"
- Travel date: Sun 18th of July 2010
"We have just returned from Suitehotel Marrakech and had a lovely stay, the room was spotless confy bed with nice white sheets and mattress cover, the room had fridge and tea and coffee facilities, the pool area was clean and the staff very helpfull.I was worried what the breakfast would be like with the reviews commenting on plastic containers! yes a couple of items were in plastic containers.but not a problem there was hot Morrocon pancakes fresh bread rolls cake and yoghurts and unlimited coffee juice or water.
Lovely hotel and free internet in reception and great location.
- Travel date: Mon 12th of April 2010
Large clean rooms, good location, terrible staff!
"The Hotel is located in a great position 5 minutes walk to the Medina and 5-10 minutes from the ânew cityâ Rooms are large and ours was very clean. Free WIFI & on demand movies are available in every room they also have a kettle and fridge. The included breakfast is interesting! Strange pre packed containers filled with fruits, cheese and meat there is also cereal and croissants and really good orange juice, itâs an ok start to the day. The staff are not very helpful, they do a lot of socialising and staring and donât wear uniforms. The pool is not heated so no fun in winter and the gym is very basic. If you get a taxi from the airport at night be prepared to be ripped off. When we arrived the taxi driver wanted 40Euro to take us to the Suite Hotel. I said no way (its 5kms away) we finally negotiated to pay 150 Dirham, Still very expensive for a short trip. To sum up its clean and close to everything, nothing to get too excited about!"
- Travel date: Mon 18th of January 2010
Good basic modern hotel, very good location - but beware - NOT a suite hotel
"Lets get the negatives out of the way first. The so called suites are just hotel rooms (and not very big ones at that). They contain a double bed and 2 'single beds'. The 2 single beds consist of a relatively narrow bed settee fixed to 1 wall and a roll out bed stored underneath the double bed. If that had to be used there would no floor space worth speaking of left. There is no way that the rooms are suited for 4 people - no matter how friendly they may be. There was just about enough wardrobe etc space for 2 people.
That said, the rooms are modern and quite well laid out and more than adequate for 2 people.
Don't bother with the breakfast. it's self serve stale croisants etc and way overpriced. There are plenty of local cafes / restaurants within a 10 -15 minute walk, the nearest being about 50 yards away (we never ate there so can't comment on quality etc but it was well patronised.
The location is great, a 10 minute stroll into the Medina and a further 10 mins to the square. .
Summary: If there are just 2 of you (with maybe 1 child) and you want a reasonably priced western style hotel handy to the Madina without all the frills of a full service hotel then this is a good a place to stay as any.
PS: the so called 'high speed internet access' was so slow as to be worse than useless."
- Travel date: Tue 5th of January 2010
The rooms are studios
"My interpretation of "executive suite" and "apartment " is that there is more than 1 room - there isn't. There is a trundle bed under the double bed and a fixed settee. If 4 of you - or 3 of you- stayed you'd be falling over each other.A curtain can be pulled across to divide the room but the bathroom is in 1 half and the toilet in the other.
There is no restaurant but if you like you could spend Â£10 on a pre-packed meal for 1 and stick it in the microwave. You could ask at the bar for a sandwich and they might - or might not as the case was with us - go and get a pre-packed sandwich for you. We assumed that you could order a sandwich as advertised and that it would be freshly made. The order was taken. 20mins later we asked what had happened only to be told they knew nothing about it and they didn't have any left anyway! The breakfast is all pre-packed with nothing freshly prepared that might take some effort putting into it. Because it was only 1 room we were forced to book another room with no sympathy or helpfulness - just a very defensive claim that the rooms weren't studios!! Our internet connection didn't work. We didn't bother to try and get it sorted in view of the general unhelpfulness experienced. The fridge was n't particularly cold either.For a new hotel I really couldn't believe the rooms and lack of facilities."
- Travel date: Tue 5th of January 2010
Everything we needed
"Stayed at the Suitehotel, Marrakech for 3 nights and it had everything we needed. We had a suite with a double bed for my wife and myself and a single bed for our son. The room had a kettle, microwave and refrigerator which enabled us to store and prepare simple snacks during the day or evening if we didn't want to go out to eat out which meant we could be as flexible as we wanted. The room also had a big TV with built in games, movies and internet access. All the staff were very helpful and polite and the breakfast was excellent with a large range of celeals, yogurts, juices, coffees, rolls, pancakes, fruit, pastries, jam, honey, etc. Other facilities we used include a lovely pool and a gym. We were also pleased that it was quite during the evenings and night. We would definitely stay there again."
- Travel date: Wed 4th of November 2009
Not the better... not the worst!
"Quiet Location, nice room, but breakfast was very bad! The place Djema is distance 2 km... 20 minuts by walk!
From the airport are 10-15 minuts of taxi... with the meter it's cost 60 diram, but it's really impossible that the switch on the meter... so you will pay around 100 - 120 diram..."
- Travel date: Thu 1st of October 2009
Simple and nice
"We stayed at suite hotel mainly to experience staying outside the medina.
The hotel is nice and fairly clean.
The staff are nice and friendly and most speak good english.
The breakfast which was included in the price was good.
Its about 30 mins walk to the medina or 5 mins by taxi.watch out the taxis outside sofitel can charge stupid amounts just to go the medina. with a meter it should be about 7 dirhams to the medina or to the supratours bus station.
The internet provided in the room was good and it worked.
We booked for additonal 2 days for a superior suite but we told its the same as the room we were in.i was a bit dissapointed as i was expecting a much bigger room.
The food in the fridges was very expensive!!
The hotel was officially opened during our stay there was a lot of movement of people , furniture and the pool was closed.Nobody told us in advance what was happening.
overall the stay hotel was okay,the staff friendly."
- Travel date: Sun 5th of April 2009
A shiny new hotel with some little problems..
"When we arrived to Suite Hotel Marrakech 17.2.09 it was took only a few weeks after the grand opening. So not a wonder that all taxi drivers were a bit lost looking for this hotel.
Everything was just like can expect for the brand new hotel: modern and shiny. Our room type was Quadrable suite that we thought beeing a little more luxury than a standard room. Still today I don't understand what we were paying for. The decoration was simplified, the floor seemed dirty and the balcon was the tinyest I've ever seen. The room price included the Suitebox: a television that combines Internet, music and movies. Just a shame that the TV was the only one that worked. We asked for the Internet EIGHT TIMES and finally they sent the engineer to our room. He ripped the wire off, put it back and said "nothing can do". Well, thank's a lot!
The breakfast was very odd to my mind. There was served couscous, omelet, chinese food etc. - everything packed for the plastic cans. Not very ecofriendly choice. However, we falled in love with the lovely croissants, rolls and jams. A case in point that the simply breakfast can be good also.
The atmosphere in Suite hotel was a bit deserted. There's no restaurant, a small bar yeah but never seeing people sitting here. I don't know about other tourists but we thought it was a little strange that there weren't any chairs on the pool area even the sun shined and temperature was something like 25'c. And the swimming pool was horrible freeeezing!
The gym was great, every machines were very modern. The location was very nice too except the distance to the Medina (or well, to the Jemaa el Fnaa actually) was over two kilometres. The staff were very lovely and friendly - especially the one young man in the reception was very, very flirty.. but that wasn't a problem for me, just for my dad :D So the summary is: for staring at the cheap price of the Suite hotel Marrakech the hotel can be found a high-quality. But if I would go back to Marrakech someday I would more likely choose some other hotel, like Sofitel just opposite the Suite."
- Travel date: Fri 27th of March 2009
European style suite accommodation in Marrakech
"Stayed at the Suitehotel about 6 weeks after it opened. Had considered a couple of Riads but had not got a reply from any of them before I came across what may have been an introductory rate at the suitehotel. This was my first stay at a Suitehotel but I got the impression it was a standard room style across the chain. There was a tiny balcony attached to our room and an outdoor pool.
The location is next door to the Sofitel in the Hivernage area which consists of a number of large hotels and upmarket apartment blocks. Although outside the Medina it is about 10-15 minute walk to the Jem el Fna square."
- Travel date: Wed 18th of March 2009