11 Traveller reviews from Holiday Watchdog
If your here for a short stay then perfect!
"Me and my family stayed here for 4 nights and thought it was an average 3 star hotel and not 4. staff were rude on arrival. no consideration that we were unable to speak there local language (french) . breakfast and dinner were decent with a little variety. Dinner did differ a little from day to day but breakfast was the same everyday. Rooms did have good views from balcony. When the rooms were cleaned the cleaner did change the location of a few of my clothes and products and so i was unable to find them when i needed. There was no iron in the room as stated on the website. On enquiry they had apparently stopped lending the iron however this was not changed on the website. The spa with the hotel was always closed on the days i hadnt booked excursions and the indoor pool was far too expensive . The spa,pool and gym all closed at 8pm which i thought was quite early seeing as though we would spend the evening time in the hotel and the day exploring marrakech. The outdoor pool was extremely cold at this time of year so it was obviously not in use. Rooms were relatively large, and spacious however on arrival my room was chanegd from a double twin to a en suite. No idea why. Apparently there was was no double twins available but seeing as though the ensuite was more expensive i obviously didnt mind. The hotel was very close to the train station and the surrounding views was great. But overall i would not be staying at the Ryad mogador opera again if i was to return to Marrakech. Maybe as a business trip for a few nights or for someone who wouldnt be using the hotel amenities and looking to sleep there it would be ideal. "
- Travel date: 30th November 2012
Not 100% but not bad at all
"This hotel is ostentatious in appearance due to the huge crystal chandelier in the reception area but down to earth and economy minded in that they turn off the lights as much as possible - which is good eco sense anyway. They should have had light on the stairs though for safety, and to encourage people to use them. The reception area staff were a little reserved and this might have been acceptable from the women due to their culture, but the man who exchanged currency was a bit of a miserable git! So too were the men at the bureau de change in the Guelise area, so maybe it's a money thing. Talking about safety I love the way Marrakech is the opposite to the nanny state we have in UK. Just look where you're going and don't fall down one of the holes in the pavements! And when you're going to cross the road you can't stop all the traffic just because it will take you a few seconds to get over, there is a system, and just use your common sense. The hotel and our room were very clean, the bed was very comfy except cooking smells sometimes came into our room which was not nice. Our view was to the rear where construction was about to begin, and we overlooked the pool which had been repaired, filled and heated, the lounge areas also were refurbished and looked quite nice. The food was very good and plentiful, the staff in the dining room were superb, especially the manager. Location-wise it was absolutely fine, smart wide boulevards to the front and the magnificent Theatre Royal opposite, the area to the rear of the hotel was a little shabby but hey! I didn't expect Buckingham Palace. Taxis are very cheap and can be caught instantly, and the open top, hop on/off tourist bus is very good and stops outside the hotel. No Complaints."
- Travel date: 21st March 2007
"This hotel is distinctly average, functional and from a tourists point of view, poorly located. It is part of the Ryad Mogador chain who have several properties in Marrakech, their larger 5 star establishment just a few hundred metres down the road (Avenue Mohammed VI). I was on the 6th floor of this very tall building and had superb views of the snow-capped Atlas due south. The rooms were comfortable, clean and well appointed. Food was okay (had better...had worse) and the staff were efficient. The only small niggle was that I had made a prior arrangement by email to be picked up from the airport but the girl in the office completely forgot. She was very apologetic when I arrived and I was able to get a taxi no problem. The location of this hotel is poor if you are planning to spend time in the medina. You can walk but it is better to pay the small taxi fare to drop you off a short walk from the square. Even Gueliz centre seemed a fair hike. If this is your first time to Marrakech, and you are looking for an authentic Moroccan experience, I would recommend staying somewhere in the medina be it a rated Riad or one of the cheaper hotels scattered around the streets south of the Jemaa el-Fna. This way you will be immersed into the heart of this city and will discover first-hand the very thing that makes it so unique."
- Travel date: 19th March 2007
Can't see what the problem is with this hotel
"We found this hotel to be clean and comfortable. Yes, it's a bit further than 10 mins from the Medina but the walk is very pleasant or the hop on-hop off tourist bus stops just down the road. It may advertise itself as 4 star but don't think this is the same standard as a UK 4 star hotel. The staff came across more 'shy' than unpleasant and were always happy to answer our questions. Breakfast was okay - buffet style with cereals, eggs, cold meats and cheese. Suggest you don't get to breakfast too late as they don't always replenish things. The outdoor pool was being repaired but there is a beautiful spa in the basement with an indoor pool (you have to pay extra for this but it's not very much). That thing that people call a minibar is, in fact, a fridge for your own use. The hotel itself is 'dry' so it's highly unlikely there'd be alcohol for sale in the rooms. Yes, the safe is one of those that isn't attached to anything - exactly the same as what you'd find in many a UK hotel room. The hotel is in a great location for the train station (you can go to Fez, Casablanca, Rabat) and the Supratours bus station for trips to the coast. It's a short walk to Guilez area and a bit longer one to Menara. I'd say for the price it's a pretty good deal."
- Travel date: 6th March 2007
"I chose this hotel because one website said it was a 10 minute walk from the old city. It is not. It takes a good 30 minutes to walk there. That said it is still not a bad location. The walks are along well lit tree lined boulevards and there are plenty of eating places nearby. Overall I rate this hotel as top end three rather than four star. The rooms are light and airy with large comfortable beds. The pool area is pleasant but there is currently major building work nearby. The buffet breakfasts are adequate rather than great. The hotel is not licensed ( for alcohol)"
- Travel date: 5th February 2007
Not Ryad Mogador but Rubbish Mogador
"My husband and I have returned from our holiday where we encountered a number of issues with this hotel. The hotel is described as being 10 minutes walk away from La Medina. We are both fit and relatively young but we could not have even run it in 10 minutes, let alone walk it. A more realistic time is 25 minutes at a steady pace. The following items listed as being available at the hotel were absent: Indoor pool Gymnasium Sauna Beauty parlour Internet via television Air conditioning â when we queried this we were told that although the controls indicated a refrigeration facility this was not available. Mini bar Trouser press In addition to this we also encountered the following issues: We had booked a double bed but were given twin beds. I had to argue that our booking was for a double bed and the receptionist relunctanly changed our room. When we arrived in our room the safe was not functioning but this was rectified promptly. However you could pick up the whole safe as it was not secured to anything. The outside swimming pool was half empty until Christmas Eve. The spa was not even built but on requesting this we were told to go to their sister hotel for a fee. No further information was forthcoming! Apart from the fact that breakfast was very boring and never ever changed, sometimes the hotel ran out of basic foodstuffs e.g. scrambled egg and cheese. Pancakes were cooked during breakfast but there was a smell of cooking oil pervading all over the hotel because all the interiors doors were left open and the design of the hotel lent itself to this. There was a building site on the 2 floors below ground level, noisy at times, and after the oil smell had died down there was a heavy chemical smell all over the hotel (white spirit/paints) until the evening. The lady cooking the pancakes had the same dirty overall all week and kitchen staff bringing food into the restaurant to replenish the buffet also had dirty white overalls. Despite this the waiters in the restaurant did have clean clothes and were pleasant. The reception staff were generally not friendly and not willing to impart information. When I asked if I could have a map of Marrakech I was given a very poor photocopy when we could see other maps available (free given out by most other hotels). There was also no sign of a concierge despite the sign indicating there should be one. The water supply in our room was cut off twice with no courtesy call to inform us of this happening nor was there a call to tell us that the water was back on. I would like to add that the maintenance engineer was probably the most pleasant member of staff. As well as there being no internet via the television some of the channels were of poor quality with lots of interference. Bearing in mind the hotel is described as 4 star, we visited Le Meridien only a few minutes away in the same boulevard, a 5 star hotel. There was no comparison whatsoever; Le Meridien was vastly superior and staff were much more helpful considering that we were not even residing there. The concierge was very helpful and gave us all the information we needed to know about Marrakech. When we had a query on one of the trip we had booked our hotel charged us 10 dirham for a local phone call which I felt was too expensive! Lastly I would like to add that I am fluent in French which is a great help so I am not sure how guest not versed in French can cope."
- Travel date: 7th January 2007
Stay anywhere but here!
"Our room was nice, but everything else was a huge disappointment. We really regretted staying there. The woman who checked us in, and who was usually at the reception desk, was consistently unhelpful and in fact seemed quite hostile to us from the moment we arrived. She offered no information about any of the hotel's facilties, and gave dismissive and contradictory answers to our questions. We had been friendly and polite, and have no idea what prompted her hostility. However, we noted that the same woman appeared to behave normally with arab guests. Apart from feeling very unwelcome, we also encountered a number of problems with the facilities and servicing of our room. On our first morning, the water supply to our room was cut and we were unable to take showers. Twice during our stay (4 nights in all), we returned to our room to find that all the towels had been removed. On the first of these occasions, we had been out all day and returned in the evening to find the bathroom in a mess, as though the cleaner had abandoned the job halfway through. On the second occasion, the staff had also removed all the toilet paper along with all the towels. Once, we also found that our electronic room-key had been deactivated, and we had to get the receptionist to reactivate it so that we could get back into our room. This was done promptly, though no explanation was offfered. There was supposed to be a safe deposit box in the room, but in fact this was locked when we arrived and could not be opened. (In any case, it was not fixed in place, and could readily be removed from the room.) We do not know what other facilities were available, as no information about these was provided (except for a room-service menu). After four nights (for which we had prepaid) we moved to a much more pleasant hotel in the heart of the Medina, where the rooms were less than half the price of those at the Ryad Mogador Opera and the staff were friendly and helpful. Aside from our own disagreeable experience, the Ryad Mogador Opera is not well-located unless 1) you plan to attend the Opera frequently, or 2) you plan to spend your time visiting the other big tourist hotels on Avenue Mohammed VI, or 3) you want to be within walking distance of the main railway station (from where you can travel to Morocco's other big cities, though not to local destinations). To get almost anywhere else (and in particular, to the historical and facinating Medina) it is necessary to take a taxi."
- Travel date: 4th January 2007
"We just returned from Morocco yesterday....we stayed in this hotel which was wonderful...it is located just a short walk from the Medina and DJemma el Fna...the main square adjacent to the Medina..... It is directly across the street from the Opera House Theatre.......The staff was pleasant...spoke relatively good english....def enough to get us by.....the room included breakfast which was European in style with meats, cheeses, breads, juice and coffee......I would def recommend this property....."
- Travel date: 29th December 2006
"I recently spent a few nights in this hotel . The staff is friendly , The hotel rooms are super clean . The price is reasonable for such hotel category , and finally you get that special attention . Will definetely stay there again . Mitchell Sullivan"
- Travel date: 28th December 2006
"We stayed at this hotel for 3 days and had mixed feelings about the experience. We found the rooms and facilties new and clean with a friendly room serive and cleaning staff yet found the reception staff very unhelpful. Not knowing the city very well we relied on the help of the reception staff on initial suggestions however on numerous occasions we were given wrong directions, wrong closing times, or completely ignored when the power went off in our room. Luckily they have a doorman/security guard who was helpful (though knowing a bit of french would help!) While I am happy to discover a city myself I do expect a standard for a "four star hotel". Food, cleanliness and presentation were great but lacking a helpful side..."
- Travel date: 1st August 2006
OK For a Night or Two!
"Stayed at this hotel for just one night while paying a quick visit to Marrakesh. The hotel is central and a taxi ride from Djemma el-Fna square and the souks etc. It is apparently a new four star hotel. We found the room clean and pleasant, with smart and ornate cupboard and room doors, although on closer inspection we found the workmanship of the room was not of a very high standard - for example, the bidet only had hot water running (no cold) and the taps kept swivelling around. The room lacked the little extras - no tissues, only the one roll of toilet paper (no spare) and nothing in the mini bar. We found the breakfast quite good (a variety of cold and some hot food). For the price we paid it was good value for the money and as I said previously 'good for a one night stay'. Be careful you dont get ripped off by the taxi drivers, there are three Ryad Mogador hotels in Marrakesh and one driver tried to pretend we wanted one of the others, which charged more money on our meter!!"
- Travel date: 11th June 2006
Mogador Opera is also called
- Ryad Mogador Opera Hotel
- ryad mogador opera marrakech
- ryad mogador opera