11 Traveller reviews from Holiday Watchdog
Bad start, but slightly improved!
"We were a group of 4 ladies traveling together, we booked a quad (family-sized) room, so we could all be together. The night we arrived and were taken to our room, we couldn't believe it, the room looked as though it had been locked up for years and never touched - suspicious-looking stains on the bedspreads, curtain tie-backs had come off the wall and left holes in the plaster, stained bath, dust on pictures, just a general sad, faded room. One of our ladies promptly burst into tears. After complaining to the reception staff, they agreed to move us the next day.....what a difference, we felt we'd been moved to a 5-star hotel room - when really it was just a very nice room, but a 100% improvement on the other one. So we were then happy. The hotel itself is quite soul-less, not very inviting or particularly friendly, except for the lovely ladies who cleaned our room each day - they made our stay more welcome, they really couldn't do enough for us and were very friendly. The restaurant staff weren't friendly except for one very tall, slim chap, who was very pleasant. We only ate breakfast there, but it was extremely poor - it was the same everyday, and not much of it, and we couldn't believe our eyes when one of the waiters tipped scrambled egg which had been left on one of our plates back in the dish with all the other scrambled egg on the hotplate! All in all, I'm afraid to say I wouldn't be going back there and I can't, hand on heart, recommend it as a good place to stay in Marrakech."
- Travel date: 24th June 2014
Pleasurable but room for improvement.
"I stayed at this hotel in the middle of may, the staff and management were very helpful with checking us in, baggage, excursions and general advice. The Hotel has an impressive lobby area and patio with swimming pools, although whilst we were there only a few people used the pool. It was a quiet hotel ideal for mature guests and families. Rooms were acceptable they were about the same standard as a Travelodge and could do with some updating. Telly was small, no balcony in the room we stayed in, although some rooms have small balconies. Room excluded mini bar and iron but was comfortable. Overall i would give this hotel a 4 out of 5 its competitively priced and not overpriced, conveniently located and a pleasurable stay with friendly staff. If i return to Marrakech I would surely return. Jamila (receptionist) was superb."
- Travel date: 28th May 2009
excellent hotel for the familly
"very near the airport on arrival at hotel extremely good welcome by all senior staff and by the porters etc.. the managment is extremely helpful to find the most competitive price and comfort for the appropriate clients. the hotel is fully furbished with spacious and high quality lounge and cafe etc.. inbuilt swimming pool with terrace and sunlounging seats and cafe area around the pool. facility for massage aromatherapy and hammam. an ideal restaurant and breakfast area, fully computerised internet facility."
- Travel date: 19th April 2009
Love the Meryem!
"After a disasterous start to our holiday we sought out another hotel to put us up. We wandered in to this hotel and although the desk staff spoke little or no English the accommodation manager went out of his way for us. Firstly he offered us a great deal, secondly he showed us the room we could have and lastly he did everything to make our stay special. Our room was clean and well maintained. Every day the bath towels were changed and bins emptied. The breakfasts were adequate for the busy traveller and food was replenished quickly when it ran out. We made use of the hammam, sauna and massage treatments available at the hotel. All in all a great stay for us."
- Travel date: 15th November 2008
This is not a Four Star Hotel but a Two Star
"We have just returned from one weeks stay at the Meryem Hotel. Apon arrival the reception staff did not smile or greet us with a "Welcome" They began to check in guests and allocate rooms. While this was being done we left our suitcase with everyone elses in the main foya. We began to fill in the hotel resident forms etc. This is when i then noticed that our suitcase had vanished. I went over to the desk and asked where had it been taken? But because of the lack of english the staff couldnt understand me. My partner then asked them in Spanish and they pointed towards a male porter by the swimming pool. I walked over and then saw all the suitcases, he then gave me a disgusting look and walked me back into the foya waving his arms and speaking in Arabic (well at least the suitcase was not stolen). The only good thing i can say about this hotel is that the rooms were cleaned daily and replenished with clean towels. The staff do not smile and do not have any customer services skills they go about there daily tasks to make the hotel function but thats about it. The food in the hotel is not worth eating (infact we didnt) its the same everyday Breakfast, Stale Croissants or pancakes with honey and for Dinner ,Lemon Tajine Chicken & Salad. Just around the corner from the Hotel are local bistroÂ´s serving tasty food and The Winoo was the best for freshley squeezed Fruit Juices and Sandwiches, Snacks etc. We ate almost everyday in the the Dejamaa el Fna square and this was amasing Kebabs, Couscos,Tajines, unlevel bread,olives, clamares,sausages,Cod in batter (much like a tapas meal) Also the Hamman Estatique opposite the Winoo was a treat to have a pedicure, manicure or one hour long massages! Try and avoid the Pizza Hut as we made the mistake eating from the salad bar and ended up with upset stomachs lasting 2days. Taxis are easy to find everywhere but why bother with the hassle of negotiating prices........... just walk its about half an hour by foot to the Dejamaa el Fna square! Or you can take a horse and carrigage ride but agree a price and if there is only two of you team up with another couple ............we did! Its cheaper! The ride lasts about 50mins and your taken along all the major sightseeing routes in Marrakesh (worth doing once). Because of Ramadan 2/09/08 to 3/10/08 the Hotel Main door was shut at 7pm therefore you could just not walk in which you would expect to do? You had to ring a bell and then the hotel staff with a disgruntled face would eventually appear and let you in and then expect you to say sorry for disturbing them from opening their fast (eating). Also my partner wanted to use the Internet and therefore had to request this from Reception. The female Receptionist told him to go to the otherside of the hote where the computers were but on his arrival none of them were turned on and a password had to be entered. He asked other staff for help but they refused and he had to walk back to reception again to get the receptionist to set up and enter the passwords. She didnt want to do this and then finally she did so but blamed the tiredness or Ramadan for her lack of customer service. During a mornings heavy rain pour i walked into the bathroom to find that the roof was leaking through the spot light and i had to put towels on the floor. The swimming Pools were kept clean i guess they must of taken note of previous guests comments? But the grass around the Sun loungers was knee length high and hadnt been cut for at least a month or so. The grass was cut the day before our departure??? There hotel room has a safe which is good but you need to pay for this it is worth it! Also there is a mini fridge however the hotel has a strict policy of no food or drinks to be brought into the hotel and you must purchase this within the hotel. We didnt know this rule and were stopped when we tried to stock our fridge with drinks from the local supermarket at a fraction of the price at what the hotel is selling them for! (Be smart and conceal them in your bag). Overall I dont think that this is a bad Hotel its just not a Four Star that it claims to be more like a Two Star. Dont expect Smiles, Welcomes or Customer Service, Rooms are Clean and its good enough if you have ended up with this hotel as part of a package tour like we did. Enjoy Marakesh and all the excursions!"
- Travel date: 10th September 2008
Rough round the edges!
"Everyone is giving this place a bit of a slagging and if you are expecting the height of luxury then fairly so. This is a basic 2 star hotel at best and if that's what you are expecting you won't be disappointed. The rooms are functional and clean so if you just want a bed for the night then its fine. The food is rubbish, but going to Marrakech is not about eating in your hotel. This city has many fine restaurants from the dirt cheap to the ludicrously expensive. Yes there is NO BOOZE in the hotel...but this is a Muslim country...drinking is frowned upon. If you really need a beer there are several places in Marrakech to find one. Check out any guide book and they'll point you in the right direction. The staff don't speak much English, but hey, how much Arabic can you speak? A bit of pigeon French and some miming will get you through! Is a bit of a trek to the Medina (half hour walk) but cabs are plentiful and cheap (even when you are being ripped off!). My advice: If you want 5 star luxury or somewhere on the doorstep of the Medina then book somewhere else, but if you've been lumped with this hotel as part of a flight/hotel deal then don't panic...it's ok!"
- Travel date: 26th March 2008
POOR HOTEL- Does not deserve 4 star status
"A very poor 4 star hotel that deserves 2 stars or less. Pulling up to the hotel in the taxi and into the grand lobby gave the impression that this was a quality hotel, but the reality was far from it. The room was very big and spacious but had very little furniture. The balcony doors did not close properly and we could hear street noise and loud music from nearby hotels. The bathroom lacked complimentary toiletries. Although staff were happy to assist in queries, we found the attitude of the porters and waiters not acceptable, where the former sought tips at all times. Breakfast was terrible and consisted of the same stale croissants, fighting fellow guests over the very limited juice and boiled eggs. After a few days we decided to eat breakfast at nearby cafes (5 minute walk near McDonalds) on Mohammed V Avenue, where a decent breakfast cost no more than Â£3. In terms of location, the hotel was 30 minutes walk from the Main Square, and 10 minutes from the airport. A taxi ride cost 120 dirhams after lengthy bartering with the local taxi drivers outside the airport who wanted to charge 300!"
- Travel date: 23rd March 2008
This hotel is AWFUL!!
"Where do you begin, well, it's been a while since I stayed in a hotel whose idea of toiletries was a single bar of soap. The balcony, which admittedly had a pleasant view of the pool, was covered in pigeon droppings. As were all the loungers, which I had to ask to be cleaned , as was the path around the pool. The food was disgusting. The drinks/sandwhichs are ridiculously overpirced and the bread for the sandwiches was stale everyday, which is quite a feat. The staff were sour and humourless. I don't know if it was worse because it was Ramadam, but I don't care, the service in a hotel should be better. This was NOT a 4 star hotel."
- Travel date: 1st October 2007
Good value for money
"We read the reviews on this hotel after we'd booked it and were very nervous! However, we found the Meryam Hotel more than acceptable. For the money we spent (about Â£220 each including flights from London for 3 nights) this hotel ticked all the boxes; value for money, clean, large room, pool view and quiet poolside. We didn't eat in the hotel as there is so much choice in Marrakech that it would be insane not to try out the various Riads and of course the stalls in the Djamma el Fna!! This hotel is in the new part of town so it is quite a walk into the medina, however taxis are very cheap (about Â£1.50 if you barter hard enough!) Don't expect a 4* hotel as this is probably about a 3* by British standards, however, if you get a good deal then go for it!"
- Travel date: 16th September 2007
nightmare from hell hotel
"This hotel was avertised as a 4* hotel and when we arrived it ws not up to the standards of a two star, the food we got served was the same everyday, there was not a selection. the staff were very slow although quite friendly. If you want to enjoy marrachesh please do not book this hotel it is a big disappointment to a beautiful city."
- Travel date: 23rd August 2007
Overpriced 4 star hotel, Noise problem from the patio bar
"The room was OK and clean and the hotel people spoke good English. But the constant loud music from the patio was so annoying, couldn't relax at the room. The breakfast was very basic and bad. The tour bus we booked from the Hotel didn't show up to pick us up. ( Although it was not hotel's fault.) Location was OK. Generally, we felt overpriced."
- Travel date: 11th November 2006
Meriem Hotel is also called
- Meryem Hotel
- Myriem's Hotel
- meryem hotel marrakech