10 Traveller reviews from Holiday Watchdog
Very special place
"The hotel consists of a large very green and beautiful park in which the rooms and suites are arranged in small building groups. This provides a very special atmosphere to the stay, especially as finding your way to the room is not easy in the beginning. But getting lost seems to be part of the concept. For the outdoor experience, there is a large pool (for morrocan standards) in the park and several suites also have their own pool. The rooms are quite special too, everything is morrocan style and there are no such things as a TV or a minibar. The room I stayed in had a huge bathroom with a vaulted ceiling and the staff had covered the bed with rose flowers (nice, although I was travelling alone). Taking breakfast on the sun deck is a great experience, fresh orange juice and home made yogurt are provided. The hotel is quite far away from the city center and you need a car or a taxi to move around (unless you like walking on dusty roads without pavement)"
- Travel date: 7th May 2007
Stunning Hotel, Great Service
"We booked this hotel at the very last minute, having been let down by the Riad Sultana. I was a little worried before we arrived, having read some reviews on this website but we couldn't have had a better stay. The hotel and gardens are stunning, the atmosphere relaxed, the clientele were families, couples and from every conceivable country. I was impressed by the front desk changing so easily from english to french to spanish to german. As for the rooms, well, you can see why so many photo shoots are done here. If you are looking for wall to wall 'Marriott' style carpetting and white tiled bathrooms, this is the wrong hotel for you! Each room is individual and very Moroccan (we peeked though some open doors!) and it seems most, like ours, have their own small pool. Each day we'd have fresh roses and fresh fruit in our rooms (although picking the scattered rose petals from the bed every day started to lose it's charm). I was braced for bad service but the staff were nearly impeccable - there was always an attentive waiter nearby during mealtimes. It would have been nice to have a pool bar service rather than go to the main bar but the drinks arrived promptly, albeit the moroccan version of promptly! The front desk staff were efficient. We had an early departure and they organised the baggage, car and breakfast to run like clockwork. The rooms were very clean and the food was delicious. Critiscms? Perhaps our private pool was a little over-chlorinated and it would have been nice to be able to cash traveller's cheques. I can't wait to return. This hotel is a gem."
- Travel date: 17th April 2007
What a waste!
"The mixed reviews turned out correct - the bad ones that is! The place has tremendous potential but thats all it is - potential. Service was terrible. It was not slow, or lazy but just non-existent and rude. We waited 90minutes for our drinks by the pool and made 3 trips to the reception during the 90min. The first time we went, we saw the guy who we ordered from, hanging out talking to the mgr. The mgr said shifts changed, we'll get it. Ofcourse no sign of it! Reception also took 45min to check us in. And they lied - I dislike using the word 'lied' but they did. Promised us breakfast (which was included in the price) early on our day of departure. This was in writing when we made our reservation but when we tried to confirm the night before they said no and were rude. They finally agreed to provide atleast tea/coffeee and maybe some pastries and none of that was available in the morning! When I said service was lousy and do they really want me to walk away pissed off and never recommending the hotel, the response was - we have a guest book - feel free to write it in there! The quality of the rooms was also terrible. Torn bedspreads, curtains and cracked bathubs. Unfinished plumbing in the bathrooms which looked old and dirty, dingy lighting and leaking taps. The entire party is very go with the flow and don't mind slow service or a few kinks in the room but Les Deux Tours took the cake! TERRIBLE service in general overshadowed one very nice waiter in the main dining room and the friendly house keeping staff. Please don't waste your money there. People mentioned refurbishment - maybe a few rooms were refurbished but all else looks like they started to refurbish and then forgot about it. At the price they charge, one would expect more. Food was decent but pricey but that was expected, the poor service and shoddy rooms were not."
- Travel date: 10th April 2007
Gem of a resort outside of Marrakech
"We spent just two days at the Villa Les Deux Tours, a small resort-like complex in the Palmeries section of Marrakech (about 15 minutes by taxi). The only down-side: we had requested the hotel to arrange a car from the airport, since our flight was scheduled to arrive late at night. Unfortunately, no car was wating for us, so we had to take a taxi and paid a hefty price (400 dirhams, or $50 USD, when it should have been half that or less). Apart from that negative experience, the place was amazing. We reserved a suite and were treated to a room in a very old, small building (some rooms are newer construction). The doors were so old and small we had to stoop to enter. It had clearly been updated, but still retained it's ancient charm. The bathroom was one of the recent additions, but felt original with the marble bath (no shower) and vaulted ceiling. Outside our room in a shared (but private) courtyard was a plunge pool (empty in the off season), a seating area, and lovely plantings, including a couple orange trees heavy with ripe fruit. (Sour, but ripe!) Les Deux Tours has a "world famous" hammam, apparently due to its design and designer. Certainly it was impressive inside, but the non-English speaking staff made my first hammam experience less than memorable. Probably not worth the money unless you speak French or Arabic and can tell the staff what you want. The restaurant was good, but overpriced. I was not expecting to pay western prices for 3rd world hotel food. But apart from that, the staff was helpful and tried their best to meet our needs. Unlike many hotels/riads, they served booze. As an experiment I ordered a "dry gin martini cocktail" to see what I would get. Unsurprisingly, I got a glass of Martini and Rossi Vermouth. Fortunately a gentleman sitting nearby saw the mistake and saw us lamely agree with the waiter that this was exactly what we ordered. He stood up, went behind the bar, and very politely educated the bartender on how to make a gin martini. As with many people in Marrakech, most of the hotel staff's command of English was very shallow. Unlike a previous reviewer, we had no trouble with english with the front desk staff -- there were at least three front office people who spoke excellent English, including late at night when we called about our missing car from the airport. No TV, no internet in the room, but they had a PC connected in one of the public rooms for browsing and checking email. It was a bit far from central Marrakech, surrounded by wasteland, shanty-town shacks, and subsistence farmers. The taxi ride in to town was about 15 minutes and always over priced (100-150 dirhams, $12-18 USD), but we didn't make a fuss about negotiating. The pool, grounds, and public spaces were all wonderful, however. In fact, there was quite a bit of public space, both indoors and outdoors in the well-irrigated gardens. The pool was big for Moroccan standards, but not heated, which was probably not a problem during the warmer monthss. All in all, we would stay there again, but next time would be more vocal about negotiating taxi fares and asking for English speaking staff to help us out."
- Travel date: 23rd February 2007
Les Deux Tours
"It did not have a good management. It is a beautiful place with beautiful rooms. But it needs some good service. I had to sleep next to a generator. I told the manager and he said he will turn it of at night. Next night it did not turn off. So i called the reception. They said they would close it but they did not. So I went to the reception and asked them again they said sorry one moment. I whent back to my room. But the generator was still on. I waited 20 Minutes. Then I went to the reception again. And then after another 10 minutes they closed it down. It was allready 1 AM. The staff tries to work good But the managment need fixment Thank you."
- Travel date: 9th November 2006
"I stayed at villa les deux tours for 4 days with my husband in march. Having read the mixed reviews i wasn't too sure what to expect but we couldn't have a had a more pleasant stay. The grounds of the hotel are marvellous, very green and fresh, full of ponds and hidden gardens and with a fantastic pool. The room was great, with two private terraces and the service excellent, they could't have been kinder. We were served breakfast every morning in the terrace with delicious pastries, warm crÃªpes and freshly squeezed orange juice. The hotel was full but it still felt private and secluded and it's just 5 minues away from the center of Marrakech. We'll definitely go back as soon as we have a chance!"
- Travel date: 20th April 2006
Beautiful place let down by terrible service.
"Les Deux Tours is a stunning property with magical gardens to match. The sound of frogs croaking, birds singing and the smell of orange blossom greet you when you arrive. There is a beautiful swimming pool and area to relax during the heat of the day and the bedroom was large, clean and had a good bathroom. There is quite a lot of work going on at the property with rooms being renovated and repairs being carried out, although this didnât detract too much from our stay. The rest of the hotel is decorated in a traditional Moroccan manner, but with modern features. It can be a bit ragged around the edges; for example, we had a random live wire sticking out of our bathroom wall. It is also fairly expensive, both in terms of eating and drinking at the hotel and getting to and from Marrakech itself. The real problem lay with the unbelievably bad service! The waiters are unhelpful and often rude. You need to ask twice for everything you need and then get long sighs and rolled eyes in return. It makes for a very unpleasant atmosphere and meant that we only ever ate breakfast at the hotel. If this issue could be sorted out then Les Deux Tours would be a truly wonderful place to stay."
- Travel date: 9th April 2006
Nice place, wrong staff
"Very nice place but the attention and service were terrible... better said: no service at all. My wife and I were at Les Deux Tours in august 2005 for six nights. You can ask them to bring the breakfast to your room, but two mornings we waited more than one hour for it. They simply forgot it. When they arrange your room in the morning, they can leave the rests of your breakfast at the door until evening. On sundays, they don't arrange the swimming pool: the water is full of leaves, no towels... The restaurant is really expensive. Okay, the place is really beautiful, the "superior room" was one of the best rooms i have ever stayed in, but the staff is bad, bad, bad. They really need a change."
- Travel date: 21st September 2005
Travel back in time
"This is not a hotel, this place takes you to another time. Very atmospheric. You feel like you just discovered a hidden castle somewhere in the middle of nowhere. Completely different to the trendy design of the riads in the centre of town, Les Deux Tours seems still to belong to another area. Fantastic swimming pool, great gardens and very atmospheric restaurant. However, also some downsides. Many parts of the hotel are in need of a restauration (adds to its charme, but there's a limit...). Most things that are included with other riads or hotels in Marrakesh, aren't here. Be prepared to pay for everything extra (breakfast, hammam, mint tea...). Also, the price is very high for what is actually on offer."
- Travel date: 19th December 2004
Perfect spot in the world
"Just returned from three nights of heaven on earth at Les Deux Tours. It was the perfect place to relax and recover after eleven hectic & hot travelling days in Mali, to reach Timbuktu. Everything in Mali very basic so a treat was needed before returning to the UK. Our "room" - number 34 - was fabulous. Our very own garden, terrace and pool, all shaded and secluded - plus the biggest bedroom in the world and an amazing Moroccan tiled bathroom to relax in - and another sitting room - all just for the two of us. Food in the poolside cafe and in the super dining room all truly delicious - but would also recommend a meal at Dar Moha (Paul Balmain's former residence) in the Medina - Moroccan food served beautifully. And Le Cafe Arabe a great new lunch stop in the middle of the Medina. Les Deux Tours is heaven as long as you don't want to be in the middle of town - fifteen minutes by cab back to the Medina - but for relaxation and quiet, it's sublime. And note, its prices plummet from 1 November - so bargains to be had after that date and the weather still gorgeous as we left on 26 October. We will definitely return... Jan and Tim Frazer - at Les Deux Tours 23-26 October 2004."
- Travel date: 4th November 2004
Les Deux Tours is also called
- les deux tours marrakech
- les deux tours hotel marrakech