12 Traveller reviews from Holiday Watchdog
staff rudeness at La Mamounia
"I have just returned from Marrakech where I went with my husband
and some friends to celebrate my birthday.
My husband had made a booking for my birthday at the french restaurant at la Mamounia which we were all looking forward to.
We had a drink in the bar first and then went along to the restaurant where we were greeted by 3 female staff checking guests
into the virtually empty french restaurant.
For some reason our booking could not be found on their list and without any apology they asked if we were residents, of course we were not but that surely did not stop people being able to dine at the hotel restaurants.
We were told that the restaurant was fully booked, they did not apologise or offer us somewhere else to eat, infact they were totally rude and offhand about the whole situation.
We felt totally humiliated and to be honest would not ever reccomend anyone to go there as we feel there was an air of snobbery about the place.
We have been lucky enough to be able to go to many top hotels around the world in our travels and be treated as valued customers."
- Travel date: Sat 9th of October 2010
What can I say a phenomenal holiday. The...
"What can I say a phenomenal holiday. The hotel, known for having an elite clientele, and I was there.
The city itself was beautiful wants you get used to bargaining the shopping is fantastic too. You do sometimes get overcome by the heat but after a couple of days you become adjusted to it. It is must if you are looking for something different. I would go again.
- Travel date: Thu 30th of June 2005
We still like it!
"This hotel is a kind of historical place in Marrakech.
We've been there twice and won't hesitate to go back, apart from rooms prices which are very, very expensive.
Both times we had a pool view room and enjoyed every minute of our stay.
Service is excellent.
Good restaurant for lunch not far from the pool. We also like the Morrocan restaurant although you can find better options in town.
We specially like the park and like to wander around.
Two other things we love is watching the Atlas mountains in the background from our balcony and watching swallows at sunset looking for a place to sleep (generally in the nearby trees or just underneath the wooden top of our balcony...)."
- Travel date: Wed 23rd of March 2005
Save your Money- Go to a Ryad
"This is a beautiful place with a large breakfast Buffet.
But why waste your money on such an impersonal place. Stay in a ryad- a restored palce- a small quest house with such personalized services. They are Quaint places with orignal decor. Go to the La Mamounia for a cup of tea in the afternoon or a drink at the bar or see the Casino next door. No jeans allowed!!!!
Blue Men of Morocco Co."
- Travel date: Sat 19th of February 2005
a poor hotel
"we stayed in this hotel in mid-January. the night we arrived we were given a room overlooking the street (a courtyard room) which had a radiator which would not turn off. The windows had to remain open all night. in the morning the bath tub turned brown from the water.
we asked for another room and had to pay about $150 a night more for it. the place was filled with French weekenders who were horrible. we were invited to a cocktail party but not allowed in because we were not dressed well enough. many of the french were not allowed in, but they all were brought champagne as compensation. we had to pay for a cup of tea.
after the weekenders left and we paid for a room with a bath with clean water, the hotel was much nicer.
we would never recommend this hotel. it was a huge waste of money and time and was not as spectacular as we had been told. Palais Jamai in Fes is much more beautiful.
- Travel date: Fri 18th of February 2005
"The hotel is gorgeous! Although we stayed in one of the lower level rooms, it was still incredible. The room was beautifully decorated with ornate Morrocan decor. The many restaurants were great, the hotel staff were very customer service oriented, and the garden was beautiful. I felt I should be royalty staying in such a place.
I felt it was a good location as it's just inside the old city walls. It's in walking distant to the mosque and souq."
- Travel date: Thu 20th of January 2005
Hopeless for veggies
"My daughter is strict vegetarian, we wanted a special meal for Christmas Day evening and booked ahead in L'Orangerie restaurant at the hotel. We asked, on booking, which of their restaurants was best for vegetarians.
When we arrived - lovely restaurant, pleasant staff, given a rose each, but nothing vegetarian on the menu - the best they could do was take the anchovy off the tomato tart (charging Â£12 for the tart) or spaghetti with tomato sauce.
I expected better from what is supposed to be one of the best hotels in the world. We left and went to our favourite pizza place opposite the Koutoubia - hardly a special meal but reliable at least."
- Travel date: Tue 28th of December 2004
No atmosphere, bad area of town
"The Mamounia has definitely seen better times. It's hard to compete with all the fantastic new riads in the medina and the Mamounia doesn't succeed. The hotel lacks atmosphere and style. It is neither in the atmospheric medina nor in the quiet palmerie. Instead it's on a very busy street in an unpleasant part of town. Pool and garden are nice, but nothing compared to other hotels in that price range like Les Deux Tours. It might be a good hotel for conferences, but not for those looking for some maroccan atmosphere."
- Travel date: Sun 19th of December 2004
Seen better days!!
"Quite agree with previous reviewer. This hotel is a souless place - trading on its bygone history - but failing to live up to any level of luxury travel. Poor service and over-priced."
- Travel date: Fri 17th of September 2004
Room on the sunset and avoidable restaurant
"Been there three nights, from August 19th 2004.
Position: perfect, just inside the Medina (the historic center withing the ancient walls) less than half a mile from the main square Jema El Fnaa and the souk (the market).
Service: perfect, helpful.
Concierge: wise (ask him for the right restaurant â I suggest: Â«Dar MohaÂ» â and for a good taxi driver â prefer a big taxi than the âPetit Taxisâ and agree on a fee of no more than 100dirhams for a return ride inside the Medina).
The park is very well groomed, though not huge: a real oasis in the hellish (especially in summertime) Marrakech.
The heated swimming pool (kept at 27/28 degrees Celsius, throughout the year): service very good, but the pool itself is lacking of the proper maintenance, since many tiles are broken and you may risk a foot. Inadmissible for a 5-star hotel, member of the Leadings.
What room to prefer: if you like sunsets, choose a room on the north side, the less expensive (about 2000dirhams (190Eur)/night excluding breakfast, which I suggest to avoid, and opt for something at the Patisserie Des Princes, in the rue Bab Agnaou close to the Jema El Fnaa) and the only ones with a view on the sunset.
Beautiful rooms, about 30sqm, with a great bathroom (with engraved doors). Do not expect something modern: rooms are likely to be in a very similar shape to that when this hotel was a Winston Churchillâs favourite, more than half a century ago.
The most expensive rooms are those facing the swimming pool and, afterwards, those on the park: unjustified.
In a descending scale, those with view on the Koutoubia Mosque: justified, if you are a muslim.
What to avoid: the Moroccan restaurant Â«Le Restaurant Marocaine de la MamouniaÂ». Good show, with typical music and a belly dancer, but avoidable and unremarkable food, for the price you pay (average, w/out drinks: 600dirhams/55Eur per person).
Prefer, if you dare, the collective restaurant that appears in the evenings in the Jema El Fnaa (I have tried the stall no. 114) where two people can be satisfied with good food (and a wonderful cous cous) for as much as 4 Eur per person, drinks included: but make sure to have an health insurance, first!
The casino does not required a tie, nor a jacket (though is written so on the paper â but the same is written regarding the restaurants). You can access the slot machines even in swimsuit. The only limitation is to the tables of traditional games (like roulette or blackjack): open shoes like sandals are not admitted, so you have to choose between Birkenstocks and the shivers of gambling.
If you like shopping, inside the hotel there is the only Louis Vuitton store in Africa (but they told me another one is opening soon in South Africa)."
- Travel date: Sun 29th of August 2004
One of the great hotels of the world
"Incredible hotel. I've rarely seen anything like it. Truly unique. Service wasn't the best when you had a complaint though. Marakesh itself was pretty horrible but the hotel was a perfect sanctuary. Worth a stay at least once in your life."
- Travel date: Tue 24th of August 2004
What a waste of money
"A soul-less place, which finally put me off staying in these so-called luxury hotels. Why should internet use cost 10 times what it does down the road? When I asked, the staff just said "It's La Mamounia". You have to wear a tie in the casino, since when do you allow people to tell you what to wear? The fact that Michael Winner loves it here says more about him than it does about the hotel. Maybe if you spring for a suite you'll have a better experience and you'll certainly have more money than sense. Don't bother."
- Travel date: Tue 24th of August 2004