18 Traveller reviews from Holiday Watchdog
"We stayed for one night at the hotel prior to returning home, We travel frequently as my husband is Moroccan we tend to use Marrakesh on the way home as it is cheaper for us to fly from here than Agadir, this was my first experience of this hotel. Our first impressions were very good we were greeted at reception by a very friendly gentleman and as we have a young daughter he upgraded us to the Royal suite free of charge which we were very greatful for. Arriving at the room there was so much space and everything looked very clean a couple of things I would mention however that there were no curtains or blinds in the bathroom which although on the 5th floor looked out on to the busy street and there was quite a lot of dust something i wouldnt expect for a 4 star rated hotel, but this is just minor things the bed was very comfortable and we had a very enjoyable nights rest. What really lets the hotel down is the breakfast and in particular the restaurant staff! The don't have a clue what they are doing the breakfast was appauling and I certainly did not expect to receive a chipped tea cup!!! after a sip of what was supposed to be orange juice and a slice of toast I left utterly dissapointed. However the public areas the gardens and the pool were well maintained and clean there are a few shops inside the lobby area and the water feature made the ambience of the place... I will be travelling to Marrakesh again soon but unfortunatley wont be re-visiting the ATLAS ASNI there are better hotels with better value for money available.."
- Travel date: 17th October 2008
Arrived at 10.30 and hoping to get into ...
"Arrived at 10.30 and hoping to get into room but unforutnately not till after midday. We got twin bedroom which we were not expecting but not a big deal. Breakfast was very basic, no fruit, you made your own toast but machine not working properly so you had to put it in at least 3 times to get a slight shade, scramble eggs (very runny), it was the same thing everyday with no variations at all and don't go after 9.30 as they start packing it all away even though it is supposed to be serving till 11.00. Also beware that the chambermaids knock at 8.30 looking for your towels to wash, so if you decided to go to breakfast and shower afterwards forget it as they do not return them till after 5.00. The only 4/5* about this hotel is the reception area as the bedrooms are only 2/3. The centre will take you at least 45 minutes to walk to (not helped by the heat) and then when you get there you are pestered all the time by the beggars and the tradespeople. But do try the food at the stalls (we had lamb kebabs and sausages most nights and they are lovely) also the fresh orange juice. Also a ride on the Tour Bus (Big Red Open Top) it travels past the hotel every 20 mins and you can stop it anytime and this is well worth doing as you can get on & off at anytime. I would say 3 days is enough as there is not much to see unless you travel onto Casablanca which we shall do next time."
- Travel date: 15th August 2008
Generally very pleased all round, good h...
"Generally very pleased all round, good hotel. Food in restaruants is over priced. But breakfast, basic but nice, pool is also adequate, rooms are very clear wit balcony and fantastic shower, in room electric safe which is great, very very close to the centre of town, 10min drive. located in the nicest district with lots of cafes nearby and two very nice clubs too! "
- Travel date: 18th June 2008
Prior to booking this hotel I searched v...
"Prior to booking this hotel I searched various sites to see the previous customer reviews and found that they varied but overall were positive about this hotel. Unfortunately I am not so positive! It all started when we arrived at Gatwick to find that Lastminute had not booked our flights - but had - of course - taken the money for them. After frantic phone calls by the very helpful lady at the BA check in desks - we DID get on the flight - phew you might think! We got to the hotel around tea time - and were given a room - "we will give you a better one tomorrow" we were told by the man on reception. OK - great - no unpacking then - and in fairness - we were moved the next day to the room we had requested (ie. a double - be warned - there are only 10 doubles in the whole hotel). ROOMS - The rooms were clean, and linens are changed daily. STAFF - the only member of staff that ever cracked a smile was the chambermaid. The other staff were surly and downright rude at times. Hardly anyone - it appears - has any english - or perhaps they just choose not to use it. Menus and hotel information is all in French, and it doesnt appear to be geared up in any way towards English visitors - or indeed tourists at all - not even a map is available in reception. FOOD - well where to start! If you like your food hot - dont eat at the buffet restaurant. If you like a varied diet - dont eat at the buffet restaurant! There is - however, always lots of salad every meal time. If you like salad - great - if you dont or are wary of the hygiene - you are extremely limited. There is NOTHING for children (unless they like salad. A LOT!) Breakfast is possibly the best meal. Basically there is bread and pancakes (invariably cold - and when the staff told this - tried to tell us they were not). Scrambled egg (cold and runny), and pastries. Breakfast is the only meal you will see butter for your rolls. POOL - COLD about sums it up! But in fairness it was February - and am sure its a welcome respite in the summer. Pool area appeared well tended and cleaned daily. You do have to seek out the pool boy from a subteranean area to get a towel though! LOCATION - basically in a quiet area mostly populated by hotels and banks. Busy dual carriageway leading from the airport to the town immediately outside. Not really walking distance to places of interest, and stick to your guns with the taxi drivers - aim to pay half what they initially ask (20 dirhams to the square/souks was always finally accepted by the petit taxis). Overall - and adequate base - dont bank on spending any time there - no entertainment - drinks VERY expensive - staff unwelcoming and unhelpful. Overheard another english couple saying they felt like they were "being treated like lepers". Sums it up really! "
- Travel date: 21st February 2008
We had a wonderful time in Marrakech. Th...
"We had a wonderful time in Marrakech. This hotel was fine, rooms basic but clean. Food not very good. We found the location fine as we were out of the main hassle area my hubby hated so much. Marrakech is a wonderful city with lots of interesting things to see, we went on a mountain trip from the hotel and I highly recommend it , coach stopped at a Berbers house on route and we saw how they lived in these shacks and had hot mint tea and homemade bread ,fab experience. We did all the usual tourist trips and thoroughly enjoyed everyone of them. Open top bus trip for about Â£8 for 24 hours you could hope on and off the bus as many times as you like ,there were 2 buses 1 for all the tourist stops and another taking you to the outskirts of Marrakech to view palm trees ,desert ,camels etc , we loved this trip. We also went on a horse and cart into some famous gardens and visited 2 castles, loved Marrakech and hopefully 1 day we will revisit it."
- Travel date: 2nd November 2007
Can't grumble for the price
"Booked last minute on the internet for a quick 6 day getaway with a friend. We had a twin room for Â£19 a night per person. It was clean and spacious, the shower was great and it had a small balcony. The swimming pool is big and clean and there were plenty of sunbeds in a peaceful garden setting. We were there in Ramadan so getting staff's attention at 6.30pm was difficult but apart from that they were OK. Can't say they went out of their way on the charm but if we made a bit of effort with speaking French then they tended to be more helpful. We didn't go for the half board as we wanted to try out local restaurants but if we went again then we would probably go for it as the deal we had would have been a Â£4 supplement per person per day and you could choose either lunch or dinner. By the looks of it, it was a buffet selection which didn't seem to change too much but onsite it was charged at Â£12.50 so definitely worth getting in advance if you get a good deal. Having said that breakfast was nothing to write home about! Powdered sloppy scrambled eggs and pancakes, along with bread, jams and a cereal. Coffee OK but tea not so good! A la carte lunch menu was small but not bad - nicoise salad very good in fact. It's a good 30 minute walk to the Medina (along an olive tree lined road so quite pleasant) or a taxi should cost no more than 20 dirhams (but expect to barter!). All in all better than expected. If money is no object then stay at the Sofitel or the Sultana but if you're looking for a cheapie then Atlas Asni is definitely a good bet."
- Travel date: 9th October 2007
We stayed in this hotel for one week. Th...
"We stayed in this hotel for one week. The rooms were clean and spacious. Staying half board we feel we got off lightly thank goodness we weren't full board. You had the same food for dinner and again for the evening meal and this was repeated day after day lamb and salad and the only fruit were grapes. We complained after the third day as my children weren't eating anything we were then allowed to eat in the a la carte restaurant without paying. Eat at your own risk as several people in my party of 11 had explosive diarrhoea. The drink is very expensive and the larger will cost you Â£7 a pint however up the supermarket they sell it at a fraction of the price but be careful as they don't like you bringing it back into the hotel to drink. Getting about is really easy plenty of taxis but be careful they will try and charge you more. The entertainment was virtually nonexistent except a singer in the evening. There is plenty to see if you venture out what an experience you must see. Glad I went this was an experience I would not have got otherwise but I don't think I would go back this is what travelling is all about having new experiences outside the UK."
- Travel date: 20th September 2007
bad and more bad
"Reception staff engage in personal conversation while guests are waiting to be served no to mention the Security staff at the door were simply the worst I have ever encoutered in my life. They are letting the hotel down and will certainly spoil your stay."
- Travel date: 17th September 2007
Good value for money
"This place is fine for the price (82 euros for 2 + 1 child). Spacious, great pool, relaxing after bustle of the medina. Breakfast could be improved easily with some fresh fruit and change the strange scrambled egg. Staff attentive, room quiet, ac fine."
- Travel date: 11th September 2007
"This was an average hotel. Good points were the swimming pool and the staff. Bad points were cost and lack of facilities. The swimming pool was big and clean. There were usually sun beds available, nobody was reserving their beds with early morning towel deposits. The Maitre Nageur made sure any sun beds not being used were given to people who wanted them. He also gave out towels to use. There was plenty of shade around the pool, on the east side in the morning, moving to the west side in the afternoon as the sun moved across the sky. The staff were very attentive and happy to help. Room service was quick, the maid service was thorough and the waiting staff very efficient. Drink prices in the hotel were 20 dirhims (Â£1.20) for a bottle of coke or sprite, 25dms(Â£1.50) for a bottle of water, 50dms(Â£3) for a small bottle of beer. If you wanted a bottle of Evian from the shop, that was 40dms (Â£2.40). Buying water from a shop outside the hotel was 5dms(30p) so the hotel marks up by 400% as they have a captive customer base. A coke in any other restaurant was 8dms(50p). We could only drink beer in the hotel, every other restaurant we went to didn't sell alcohol. The room was very basic. It had air conditioning which was essential, although we tried to keep it on all day, but the maid kept turning it off. The TV only had one English speaking channel, CNN international. There were about 30 others in French, Arabic, German and Italian. There was no mini bar in the room and no internet connection. Although the lobby had a free wireless connection and there was a room that had 3 PCs to access the internet. Overall the downsides didn't spoil my stay at the hotel. I would stay there again if the price was low enough."
- Travel date: 27th August 2007
Not too impressed
"At first glance this is a great looking hotel, but lots of little problems once we checked in. Here are some of my main problems - 1)airconditioning only just made the room a bearable temperature and had no control over the temperature or fan strength; 2) same breakfast everyday and although dinner varied each day only a single choice of mains were provided, which makes it very difficult for people with dietary restrictions; 3) for a country with such wonderful food this hotel makes a very poor representation of any of it; 4) the pool is always packed out with european tourists and the garden pool area is too small for the number of guests; 5) none of the facilities are free (except the pool). So the gym, snooker table ... even the room safe, incurred additional cost, not cheap either; 6) a long walk from the medina, so the only way in is really by taxi, which is ok but nothing really within walking distance from the hotel. On the positive side, the staff is very friendly, general cleanliness is good, wireless internet is free. In conclusion, it's an ok place to stay if you are desparate, but if you have time to look around I am certain there are much nicer places to stay in Marrakech."
- Travel date: 17th July 2007
"The hotel was nice (8/10), clean and the staff were helpful, the pool was great and very clean the hotel garden were nice too. At the least get breakfast as part of your hotel package as there is nothing better to start your day with a full stomach ready to face the people of Marrakech (Youâll see what I mean when you get there!). If you are like us and wanted to taste the food of the land from the market and other restaurants donât be disappointed to find the food very very very very bland. You are probably better off eating at the hotel rather then anywhere else as the food tastes better their from the selection of vegetarian and meat dishes and a good range of deserts selection. Id recommend to get this as part of your hotel package but if you donât it costs 180Dhrms per meal (not including drinks)."
- Travel date: 27th June 2007
Hotel Atlas Asni is also called
- L Atlas Marrakech
- Atlas Asni Hotel
- atlas asni