Reviews summary

3
Average
( 725 reviews)
Brilliant
197
Good
216
Average
185
Poor
64
Awful
63
 

5 Traveller reviews from Holiday Watchdog

Very clean, affordable 3 star hotel

3
Average
by
Reviewed Tue 23rd of October 2012

"We stayed here on our last night in Fes. We planned on shopping most of the day and had to leave on a very early flight. We wanted a decent hotel that was affordable and convienient to the medina for some last minute shopping and relatively close to the airport. We were very satisfied with our stay here. Check-in was easy, staff was pleasant. Some of the staff do not speak English, but this does not bother me... we were still able to communicate effectively and staff will seek out someone who does speak English if necessary. There is an ATM in the lobby, although it was not working when we were there... there is another ATM across the street. The lobby is ornate and there are 2 gift shops. I found the salesmen in the gift shopto be a little too aggressive. The room is basic but (especially the bathroom ) was extremely clean. We couldnt figure out how to work the TV and after a call to the front desk , a maintenance man was at our door within 5 minutes! I ordered room service and it was better than I expected! Pretty good! There is a nice pool, although we didnt get the chance to use it. There is no free internet here... no wi-fi unless you pay... I remember thinking it was rather expensive. The hotel is a short cab ride from the medina (old city). We got a cabin front of the hotel at 4am (we had a 6 am flight). Make sure you get the large cab (white mercedes) to the airport instead of the red "petit taxi" The red taxis cannot leave the city limits. For the purpose of our stay, we were very satisfied. If you would like a little more luxury , I would recommend staying elsewhere, but if you want a basic affordable hotel in the new part of the city, you should be satisfied staying here."

Holiday details

  • Travel date: Sun 24th of May 2009

Good for the price...

2
Poor
by
Reviewed Sat 17th of November 2012

"We stayed here for 3 nights during late May and found the hotel ok but certainly no 5* hotel as advertised. It used to be owned by the Sheraton and is now part of the Royal Mirage group of hotels in Morocco and is really just a good 3* hotel. There's nothing wrong with the hotel as such - it's just very boring. We had a nice room which was a good size, although the bathroom was typically small. Reception were helpful and could speak a good level of English. The swimming pool area is actually nicer than the photos on the hotel website show, although the water was absolutely freezing cold and also got very deep very quickly and may not be best for young kids. However there is no atmosphere anywhere in the hotel and there's horribly boring "elevator music" being pumped out over the pool area. I'd rather it was quiet! The main thing about this hotel however is that it is aimed at large French tour groups, rather than individuals, and in the evening they pour into the hotel one group after another. We had half-board as part of the room rate and the dinner is in a large buffet dining area - which is therefore full of the tour groups. Dinner was ok - nothing great and not many options. Breakfast the same - again aimed at the French so lots of croissants and pastries. We mainly stayed here because we got it at a great price - £52 per night half board. It's in an ok location and is a 5 minute taxi ride to the medina. I'd recommend it to anyone not wanting to fork out top dosh on the overpriced riads in the medina."

Holiday details

  • Travel date: Tue 10th of June 2008

NOT a five star hotel!!!

2
Poor
by
Reviewed Sun 25th of November 2012

"Arrived at this hotel having read great reviews, and was exceptionally disappointed! The reception area was pleasant in a chintzy kind of way, but the reception staff were down right rude!! Everything appeared to be a real chore to them including menial tasks such as changing traveller cheques!
The whole hotel is in need of total refurbishment to bring it up to five star standard! The double ensuite room was a reasonable size was very tatty. The furniture, light fittings, etc looked like they had come from a jumble sale! Compact bathroom, not compatible with the taller traveller!!
Pool area was the best bit of this disappointing hotel, provided you do not mind sun bathing next to a building site! Not very relaxing!
Overall, would absolutely not recommend this hotel. Stay in the Sofitel!!"

Holiday details

  • Travel date: Sun 1st of July 2007

Happy in Fez

4
Good
by
Reviewed Sat 17th of November 2012

"Royal Mirage Fes

My husband and I stayed here for 2 nights in September as part of a tour group. The room was good, with a balcony overlooking the pool. A/C worked, and so did the fridge although we didn’t succeed in buying anything to put in it.
Bathroom was modern, beds O.K but pillows uncomfortable. The lobby was great, with a dark panelled look and so was the bar. We found out by default that 7-8pm is happy hour. This wasn’t advertised anywhere in the hotel and we were surprised when the waiter brought us 4 beers instead of 2.Fortunately our friends joined us soon after and we were able to order in a better manner i.e. so the beer arrived cold!
Dinner the 1st night was a buffet, O.K but nothing special. We were very disappointed with the breakfast buffet next day, mostly old bread and a few bits of cheese. And then discovered there was another breakfast room that some of the group had gone to. So went to that next day and it was much better-lots of fresh fruit available.
The second day we also had lunch which was excellent. The tour was going on a theme dinner which we did not want to attend.Also an afternoon tour we dipped out of.
Instead, we asked the staff for directions to the nearest ATM,we’d had a problem in the Medina with our cash card. Unfortunately the one they directed us to refused the card as well.
But we persevered.
I got a bit carried away writing this review so if you are interested I'll put it in the Fez forum.
Basically would i stay here again-yes!"

Holiday details

  • Travel date: Wed 22nd of November 2006

Okay, the lobby and buffet are the best things

3
Average
by
Reviewed Sun 25th of November 2012

"The lobby is gorgeous, the rooms are average, clean, quiet and comfortable. The heat sort of works. The bathrooms are fairly large and comfortable. The resaurant which caters to groups has a very good buffet, the food was fresh and tasty. Like most hotels in Morocco, they only served the weakest, worst coffee and charged 2 to 3 euros for expresso or even tea or bottled water. Service was only okay. The front desk service is abysmal. Asked for a map, they rudely said to go by one in the giftshop, which was overpriced. They have a money change service with short hours and could give no directions to an ATM or an Internet cafe and locutorio, although each are nearby. The pool looks nice and the fact that the entire compound is gated and guarded is reassuring. It was quiet at night."

Holiday details

  • Travel date: Sat 18th of February 2006

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Royal Mirage Fes is also called

  • Royal Mirage Hotel
  • Sheraton Fes Hotel
  • Royal Mirage Hotel Fes

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