19 Traveller reviews from Holiday Watchdog
"We had a fantastic stay. The hotel is such an oasis of calm and tranquillity in the midst of the hustle and bustle of Fes. Everyone was incredibly welcoming and helpful and we will be recommending Riad Louna to all our friends.
Nic and Michele Cutler"
- Travel date: Thu 11th of September 2008
"Riad Louna is fantastic! I booked them mainly because nothing else in Lonely Planet was available, but I must say the Lonely Planet review doesnt do Riad Louna justice.
There are in fact two main courtyards with daybeds, cushions, tables, fountains, and beautiful citrus trees which attract a fair number of chirping birds.
Breakfast is included and a wonderful selection of fresh fruit, jams, preserves, cheese, syrup and different types of bread with fresh squeezed orange juice.
They also arrange guides, taxis etc. at no extra cost (many riads charge extra for these services). They have free internet as well and a decent dinner (extra) that they shop and prepare for each day and serve on the relaxing roof terrace.
The staff are incredibly friendly and inviting; youre free to roam around as you please.
Each room has its own theme. I stayed in the Piano room which indeed had a piano. While a firm mid-range Riad, if not edging towards the upper end, its an incredible value and right in the Medina!"
- Travel date: Sun 24th of August 2008
Lovely Riad/Lovely Staff
"We visited Morocco in April/May and travelled throughout most of the country. Louna was my favourite Riad. We stayed for 3 nights and wished it was longer.
I loved the massive tiled walls, the indoor gardens, the beautiful doors and the terrace.
It is absolutely magnificent and we enjoyed ourselves immensely.
I still think of it often and would love to return.
The staff at the Riad were exceptional: very friendly and made us feel very welcome. We left feeling like we had made friends in just 3 days.
We ate our meals there and the food was delicious.
Fettah made our stay particularly memorable.He is a remarkable smart young man who is a real ambassador for the Riad. We hired him as our guide and he was absolutely excellent; full of knowledge of the Medina."
- Travel date: Mon 7th of July 2008
A few bad things
"We have stayed at Riad Louna in Fes for three days. Staff was helpful and kind. The whole environment was amazing: plants in the inner yard, good taste in room decoration. The Riad was spotlessly clean. The breakfast was served at the terrace where you could have dinner as well. Although that we are satisfied in general there are some details that I should refer. Before we arrive at Riad we were advised by the personnel to have dinner the first night there. It was advertised as something really special. We agreed, but when we arrived they had not a reservation for us because as they have told us we did not make a confirmation. Finely they prepared for us Tanjine, the Moroccan dish. We paid a lot of money for something that it was tasteless and too little. For the same amount of money you can eat at one of the best restaurants in old Medina. The last night we asked someone of the personnel where we could take a taxi for the airport. Someone of them kindly told us that he could drive us there. He really did, but we paid a lot of money. We could take a taxi (taxi station was really close to the hotel as we noticed) and pay 1/3 of the amount. Also, the last night the air condition was not working due to a damage as they had told us, but they did not seem to bother at all about it."
- Travel date: Fri 27th of June 2008
Dinner MenÃ¼ - Too expensive
"Dinner MenÃ¼ too expensive ( Dh 190,00) for such a small
portion could be much better comparing to restaurants and marrocan hospitality."
- Travel date: Sat 31st of May 2008
An amazing and peaceful place to stay
"We travelled to Fes as part of a brilliant two week adventure to Morocco. Having travelled down on an overnight bus (not the best experience in the world!) from Essaouira, we arrived at Riad Louna at about 9am and were warmly welcomed with fresh mint tea and coffee on a beautiful terrace. Although we were not supposed to check in until the afternoon, we were shown to our magnificent suite where we completely unwound and relaxed. We organised a guide from the hotel, Fettah, to take us on a day tour through the beautiful winding streets of Fes the next day. Being two women travelling together we felt very safe and comfortable with him. He is a native Fassi and knows the city inside out. He was very helpful, kind and extremely informative about everything we saw of this incredible city. We were only planning on staying two nights in Fes but ended up staying four as it was just the highlight of our entire holiday. The Riad itself was incredible and the staff did everything they could to ensure we had a fabulous stay. The home-cooked food would put most restaurants in the pale and it was tempting not to leave the Riad to explore! We felt like we were leaving a family behind when we finally decided to move on. Staying here was the ultimate Moroccan experience and we will be returning very soon! Lynn and Kate from London"
- Travel date: Sat 29th of March 2008
"This Raid was great. The rooms were clean and VERY large for rooms in Morocco. The staff was also friendly and helpful. Fettah, one of the gentlemen at the reception in particular helped us during our stay. He helped us find places to go and offered the best guide i have ever met. He also was a big help explaining directions. Also when my sister got sick and had to stay in the room all day the staff took great care of her offering even to go get something from the pharmacy for us.
Latefah was also great. She took us to the Hamman and even though she spoke little English arranged everything for us. She even offered to come and help us find our way back to the riad after we were finished.
You can tell that the owner here is concerned with having a friendly staff, and he has succeeded! All the staff went out of their way to make us feel very welcomed, regardless of what the request was.
I think you will be very happy if you choose to stay here while in Fes..."
- Travel date: Thu 29th of November 2007
Would have been great if it wasn't winter
"Riad Louna was a welcome respite after traveling from Marrakech to Fez via the Alps and after a brief sojourn in the Sahara. As mentioned by other reviewers it has a lovely courtyard adorned with tiles. Our room was large and accommodated three of us. The bathroom was small but clean and had hot water. The staff was friendly and welcoming. It was a pleasure to meet them.
One thing that keeps me from recommending this place in the Winter: they claim they have chauffage/heating which is provided by a small heater that requires wood at regular intervals. Unfortunately, they had a wet stockpile and therefore, were unable to heat our room. I could not figure out why they couldn't replenish their supply with dry wood from the market.
Secondly, there was a bit of a push to have dinner at the maison; a disappointment made worse by the fact that it cost twice to thrice more than better dinners elsewhere.
I would recommend this riad when the weather does not necessitate chauffage."
- Travel date: Wed 17th of October 2007
evrything is super in this riad: staff, owner, the place....
"Exquisite setting - lovely architectural details and splendour. We loved our room- the "Concubine". You could play roller hockey in the bathroom. It was that spacious! Check out those HUGE doors that flank each room entrance with a little "Hobbit " door which you can use as well! And the food...what can I say...we ate at the restaurant of the riad the food was excellent the home cooked meals by khadija and zhor (they have a wine list as well) for the 4 nights we were there. Our third night was New Year's fettah and jawad organized a wonderful evening with aperitifs, a delicious 5 course meal. What a wonderful way to enjoy New Year's in this place, everything is in order in this palace! Not to mention the gracious hospitality of our hosts and the attentive service. Although the Riad is only 1-2 minutes from the Medina (near than the pricipale entery to the medina :the blue geat), it is so quiet and peaceful and the views of Borj Nord from the panoramic terrase, rooftop is fantastic.
thanks for evry one in Riad Louna: Amal, Fettah, Driss, jean pierre, Jawad..... rita, bahia, Fadoua ,Najat, ..... we will be back inchallah."
- Travel date: Fri 21st of September 2007
Calm, beautiful historical!
"Fantastic stay. We arrived and decided to stay in the suite after discovering that the rooms are a bit dark and were very pleased with the quality of this historic riat. Everything perfectly restored and very thoughtful decorated.
Also the place is a very welcomed quiet oase from the rest of the busy Fez. The staff is very friendly and pleasant.
Overall we very much enjoyed the stay and can highly recommend it."
- Travel date: Mon 20th of August 2007
Beautiful riad, helpful staff
"We chose Riad Louna from Lonely Planet, and were pleased with the location and standard of accommodation. There was a slight mix up with the bed numbers. We received a second bed/cot and were moved rooms the following night. I would have been disappointed if we weren't moved though as the extra bed was not comfortable. All is well that ends well though.
Staff were very friendly and courteous and arranged a guide for the souks which was very interesting and worthwhile, and ensured we avoided some of the harassment from fake guides etc.
Breakfast was enjoyed on a lovely rooftop patio. We did have a fantastic dinner on the first night there, but it was more expensive than other restaurants. However, it was very convenient when arriving so late.
Be wary of the young boys who pounce on you at the post office to guide you to the hotel. They do not work for the hotel, despite their claims. They just guess that you are staying at Louna.
All in all a pleasant stay."
- Travel date: Mon 30th of July 2007
"We stayed in one of the suites arranged around the courtyard, which was huge and furnished in a tasteful and attractive manner,. The bathroom was also very spacious. The room had a view out into the courtyard, which was filled with orange trees. It stayed cool despite the fact that it was summer and very hot outside (there is air-con, but we found that the design of the room is enough to keep it cool).
The staff were very pleasant and friendly, and were very quick to fix a problem we had with the hot water. We also had breakfast and dinner at the hotel on its roof terrace, a very attractive setting. The traditional Moroccan food was excellent. All in all, highly recommended."
- Travel date: Thu 14th of June 2007