Palais Sheherazade & Spa

"The best luxury hotel in Fez. The architecture is fantastic. The service is extremely competent and welcoming. The restaurant is exceptional. Our suite was beautifully decorated and very comfortable."

"Everything was fantastic from the excellent service to the amazing architecture ! This is a spectacular luxury hotel. The decor is outstanding and full of beautiful artistic details. Our suite was beautiful, comfortable and very clean. The bathroom has is fabulous. Our dinner in the restaurant was the finest we had of all our trips to Morocco. Good value for money. The spa has the most impressive setting you can think of. "

"This exceptional luxury hotel has the most beautiful architecture ever ! The suite is very large and luxurious. The spa is very impressive and has excellent services. The pools are gorgeous. The restaurant is quite exceptional and very romantic. A magnificent masterpiece !"

"What a wonderful luxury hotel ! I have rarely seen such beautiful architecture and decor ! The service is amazing and the restaurant is exquisite ! The pools are uniquely designed. The suite was recently refurbished, very comfy and absolutely beautiful ! The bathroom is very clean and luxurious. Perfection for those looking for an exceptional experience!"

"A unique luxury hotel ! The suites are resplendent, very comfortable and very tastefully furnished. The service is outstanding ! The patio is gorgeous with its beautiful garden and amazing pool. The restaurant is very famous therefore our expectations were high and they have all been exceeded. The food is delightful and the decor is fantastic ! The pools are beautiful. A very romantic place I highly recommend."

"One of the finest luxury hotels in the world. This magnificent historic property have been entirely refurbished recently and the result is splendid. The most romantic stay of our live! The suite was magnificent, very clean, spacious and wonderfully designed. The bathroom is very luxurious. The architecture is spectacular and the equipment are very modern. One of the finest luxury hotels in the world. Excellent value for money. The service is outstanding and very professional. The spa is amazing and the restaurant is delightful. The management is excellent and di everything to make our stay memorable. Highly recommended."

"I have just returned from a four-night stay at Riad Sheherazade and while I had a very enjoyable stay in Fes I have to say that overall the hotel was disappointing. The Riad is a beautiful building with a lovely courtyard and small swimming pool but the furniture and some of the workmanship on the fittings and fixtures in the room left a lot to be desired. There are a lot of steep steps to get to the rooms and no warning is given, fine for me but not the very young, old or infirm. But the main problem was the owner’s poor management and over-riding desire to make as much money as possible rather than focus on ensuring guests enjoyed their stay. For example: –he booked a guide to show us the medina the night we arrived without proper consultation. The guide just took us from one exorbitantly priced shop to another, got annoyed when we refused to buy anything and over charged us for wasting our morning. When we complained to the owner he said, “that is what happens in Morocco” and didn’t speak to us again during our stay. We returned to the medina on our own and had a great time and I would recommend that others take the plunge and explore it on their own too –there was constant pressure to eat all your meals at the Riad and while the food was excellent there was not much variety, we were given the same dessert four nights running! –The staff were charming but poorly trained and driven to distraction by the owner. They failed to provide the telephone number for BA so that we could check on our return flight despite repeated assurances that they would or ‘had’ done it, one evening it took over an hour to be served our first course at dinner (although there was only a dozen of us in the restaurant) and they ‘forgot’ a pre-booked picnic. Until the Riad Sheherazade get’s its act together I would not recommend staying there."

"Lovely, charming riad. The service was fantastic (we had to come and go very early/very late because of bad plane times) and they were extremely accommodating. We had the most basic room in the entire riad, but it was a terrific and spacious two-room suite overlooking the courtyard from the top floor. Importantly, this riad has air conditioning, which is good because it does not necessarily cool down that much at night and we learned that many riads don't have A/C. The staff were very helpful on where to go and what to see, and spoke at least five languages that we could tell. The riad is a bit off the main square, but an easy walk into the medina. You can stay at a western-style hotel anywhere. If in Morocco, I'd wholeheartedly suggest staying at a Riad, and this one is a great place to try."