Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-
12 Traveller reviews from Holiday Watchdog
with so many options to stay in Essaouira, why stay here?
"Perhaps the relaxed vibe of the town has permeated their commitment to service at Le Medina. although the hotel offers many amenities, it is not worth the hassle. Check-in took over 45 minutes and would have been longer had we not voiced our displeasure at waiting any longer. according to the hotel's website check-in at 2pm, we arrived well after that, approximately 4pm, and upon completing the requisite paperwork were told that the room was not ready yet. when I asked the staff why the room wasn't ready, the response was that they were not done cleaning them yet. at this point I asked for the manager. Nezha came over and told me that they only needed to freshen up the room adding they only had 6 rooms available as it was. after saying that was unacceptable, a room was suddenly available. The room which is spacious and has a view of the pool (which by the way closes at 18:00) had a broken drain and required the staff to come fix it. although this happened rather quickly, after the hassle of checking in, it only furthered my displeasure and allowed me the opportunity to see if indeed the were only 5 rooms left at the hotel. using this site, I was able to book at least 7 other rooms in the same size and with the same view! now, having been lied to, I went back to the front desk to get some clarity on the discrepancy between what I was told and what tripadvisor was telling me about availability. Nezha was now in a meeting (all in less than 15 minutes) so I spoke with Fatima (who I believe is the general manager). I had to explain the whole thing again, to which her response was that there were more rooms available than I had been told by the staff, she was sorry and I should relax! If this sounds like an appropriate response to you book a room here. if not i recommend staying anywhere else in Essaouira. it will be cheaper and likely much less hassle."
- Travel date: 1st October 2018
"Friendly staff - nothing was too much trouble, lovely rooms, heated pool, great food. I would visit Essaouira again just to stay in this hotel."
- Travel date: 12th April 2016
Fawlty Towers of Africa
"Position wise and facilities are good - but it ends there . Book online and go for the cheapest B+B deal - but leave it at that . Do not buy lunch or dinner here as it is ridiculously over priced and the service is awful . Staff are slow and management do not give a damm . Both my partner and I speak fluent French so we had no problem communicating with the staff , they on the other hand had a major problem taking note of our orders - chicken given to a vegetarian , tomato sauces added to a meal to somebody with allergies that were conveyed to the waiter . And how slow were they !! ?? 40mins to get a panini ! Visitors are advised to walk the 200m to the town and eat there instead of paying 14 euros per course you can pay 7 and have a much better meal with great service If you use the spa then take note - the masseuses there have a sneaky trick of short timing , and therefore short changing you - 40mins for a 50min massage is 20% short - and again you can get much better value for money in town Our check out was Fawlty Toweresque with the assistant manageress chasing us down the steps after a blazing row at reception - she was rude and incredibly narrow minded - we were arguing over 20 euros after a problem with a massage - and she was willing to lose our custom with the Sofitel range forever ! Her intransigence , rudeness and downright stupidity was actually entertaining and certainly didn't ruin the holiday , but definitely inspired me to write a review on Trip Advisor . My advice is - stay here , enjoy the breakfast and the great pool area , but what ever you do - do not spend any money here and instead enjoy the walled city that is a mere 200m away"
- Travel date: 9th April 2007
Nice place, no problems
"We stayed here for the first 3 nights of a week in Morocco, and experienced none of the problems that some of the previous reviewers had mentioned. Location is as advertised, 5 mins walk from the Medina along the front, miles of beach opposite. There is a road between hotel & beach, so you gain a view but also some traffic. We were on the inside overlooking the pool, so can't comment on how loud the traffic noise might be at night. Staff were very friendly on arrival, and their English was better than my high-school French, but either would have been sufficient. Nice touch was that they invited us to go & sit on the sofas & drink mint tea while they brought the check-in paperwork over, rather than standing around at the desk. Our bags were taken in for us as soon as the taxi had stopped. room was nicely equipped, spacious and clean, as were the rest of the facilities. Hammam was OK when we tried it one evening, but nothing special. Breakfast buffet included in our booking was a bit of a mixture, good selection of cold & continental stuff, fruit, pastries etc., one of the chefs was cooking Moroccan pancakes to order which were very nice with honey, but they really shouldn't have bothered with few cooked bits of bacon, mushrooms etc. Can't comment on the options for the other meals, because we ate out the rest of the time. Recommendations: the fish stalls near the harbour for lunch, Chez Sams out on the harbour for dinner, plenty of other choices in town if you get bored of fish (but really, you shouldn't, and its all fresh off the boats) Overall, we enjoyed our stay here, it was perfect for us as a couple to use as a base to explore the Medina and spend a few hours in the afternoon by the pool resting. It's probably not so good for families, but I don't think it's trying to be: the extra facilites like a steam room & thalassotherapy centre are aimed at an adult market. And little touches like room service coming in the evenings to retidy, turn down the beds and leave us a weather forecast for the next day were a pleasant surprise."
- Travel date: 26th March 2007
"This is a hotel where the service is poor and where moroccans are not welcomed at all,the management has slearly stated that if a moroccan person is interested of having a drink they should go to a Cafe and not to come to sofitel, the food at the restaurant is tastless and expensive,a country where vegetables cost vey little,the srvice needless to say is almost non existant,too many new and good hotels are opening up in Essaouira and soon this hotel will be a thing of the past. A big disapointment!!!!!avoid staying in this palce where people are discriminated against"
- Travel date: 11th March 2007
"We stayed at the Sofitel Mogador Essaouira for 2 nights a part of a package tour After two weeks in Morocco, heavy European influence at this hotel was a welcome change. The facility is well located across the street from the primary beach and a pleasant short walk to town The rooms were large, clean and well appointed with all the expected amenities of a five star facility. Ours had a wonderful balcony overlooking the beautiful pool with the usual table and chairs, plus a built in padded bench just perfect for reading a book. The are many restaurant choices including pool side, where we had a great Panini & fries for lunch (a welcome change after two weeks of Moroccan fare). We had one dinner at the âCote de Plageâ, the hotel operated beachside restaurant across the street. The food was good, in spite of the fact that we had to return the soup to be re-heated. The fish was wonderful The dÃ©cor here was very much beach influenced. The breakfast buffet was good with varied choices. Service was mixed. Language was sometimes a bit of a problem, depending on the individual staff member, but we were able to overcome it. Wait staff was much more of a hit-or miss proposition. Some were very sloe and lacked interest; others were cheery and very helpful."
- Travel date: 19th November 2006
"We booked Sofitel hotel as we were travelling with our 2 girls (6 years & 1 year old baby) but i won't recommend it for families, it has no kids club, no children's menu, no gardens for them to run arround, no one spoke english.Poor service, lack of facilties ( no tennis courts), unfriendly staff, cold tasteless food, rubbish breakfast, no help with luggage, list is endless. Essaouira is beautiful but very disappointed with Sofitel.We 'll never go to any Sofitel again."
- Travel date: 5th November 2006
Very comfortable, and very French.
"My husband and myself stayed at the Sofitel in Essaouira for a fortnight. The hotel was very comfortable, and very relaxing. It is within easy walking distance of the Medina, the port, everything really. A nice walk is to be had to Diabat, once a 'hippy' hangout, but now a rustic village, with a river running down to the sea. The massive beach is opposite the hotel, a shortish walk will bring you to the fabulous dunes - through the gauntlet of camel drivers, a camel ride is well worth going on though. The only thing I didn't like was the wind, which can take your breath when fierce, but when that wind drops, Essaouira is one of the most beautiful places I have ever been. More about the Sofitel. We had a few problems with the French menu, being vegetarian aswell. We would look at the menu in the morning, and with the aid of the phrasebook, see what we could eat for the evening meal. The food was very good, we had just a few problems with the language, but generally we ate very well. The breakfast was exceptional, with a superb choice of food. Sometimes, during the evening, we ate out at the sultry, sexy restaurants, in the Medina, and finish off by eating a pud' at the Sofitel The reception staff were very good, in particular, a French man, from Lisle, who helped us book our hotel for a two night stay in Marrakesh, which I recommend. In general, all the reception staff were very nice, and friendly. The pool attendant spoke perfect English, and looked after us a treat. All told, this is the perfect place for a relaxing holiday, but a good grasp of the French language will really help."
- Travel date: 4th October 2006
Service Horrendous - Facilities Good
"We stayed here at the end of a 2 week trip travelling around Morocco. By the time we arrived we were really looking forward to spending some time by the pool, relaxing, using the gym and the spa. Firstly the facilities lived up to all expectations. The rooms were lovely, clean and spacious. The pool was a great asset and the hotel in general was really clean, well kept and there was plenty to do. However the service was so unbelievably bad that it actually made us really irrate! The worst service was definately in the Spa. Despite the fact that there were 4 employees sat at the Spa reception desk, none of them wanted to make appointments and we got sent from desk to desk. When we did have an appointment I was kept waiting 20 minutes because they had forgotten (how can you forget when I checked in with them and then sat in front of them?!). The Hammam was just the worst - we actually got reprimanded for bringing in a plastic water cup to the entrance and we were escorted to the nearest bin whilst being shouted at. The restaurant was pretty awful service as well. One day when ordering food by the pool, the waitress dropped the cutlery on the floor. Rather than replace it we were presented with it straight from the floor! To be honest the list of slipped service standards at the Sofitel was endless and by the end we just had to laugh as it was so awful. It is a good place to end your trip and fine if you are happy to lie around by the pool. But do not expect to be looked after in any way!"
- Travel date: 25th September 2006
"PROS: Very relaxing, just across the street from the beach, 5 minute walk to medina, delicious food, wide variety at breakfast buffet, room had view of the beach, decor CON: Not all of the staff members could speak English, but then the non-English speakers would find an English speaker to communicate with us; the vegetarian options at dinner were limited"
- Travel date: 7th June 2006
Management didn't give a damn - No reservasion Monsieur
"We only stayed one night and that was under protest! Would not reccomend this unless you are French or Maroccan. Booked via Kuoni as part of twin centre holiday which cost Â£2000 for 9 night (6 at this Hotel). On arrival we were told that the hotel had no reservation for us and was fully booked the following night. They said we could stay one night but would then have to find other accomodation. This they blamed on kuoni. The bottom line was that there was a big wedding going on in the Hotel the next day and we got shunted out. The staff couldn't give a damn even though we had a comfirmed booking with Kuoni which was checked when we rang them from the hotel. Although the hotel on the whole was good standard they did not cater for english speaking guests at all. The menu was only in french and my wife who is vegitarian would have starved. Fortunately Kuoni found us an excellent alternate at the L'Hure Blue - we tried to book this originally but it was full. On return Kuoni confirmed the error was with the hotel and refunded a good amount of the cost. Well done to them. I have since seen other stories of a similar nature at this hotel so be warned."
- Travel date: 3rd June 2006
Luxury in Essaouira
"We spent 4 nights here at the end of a 12 day tour of Morocco. It was an ideal way to relax after a busy schedule. The hotel is very comfortable, it is clean, the food is excellent and the staff couldn't be more helpful. Drink prices are not unreasonable for this class of hotel. We paid a suplement to stay here but it was a good value for money and all the other Brits we spoke to said the same. Not a lot happens in Essaouira and we felt that 3 nights would have been sufficient but if you enjoy relaxing by the pool and being pampered then this is the place to be"
- Travel date: 20th April 2006
Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel- is also called
- Sofitel Essaouira Medina & Spa
- accor thalassa essaouira
- sofitel essaouira