Reviews summary

2
Poor
( 763 reviews)
Brilliant
36
Good
130
Average
197
Poor
131
Awful
269
 

10 Traveller reviews from Holiday Watchdog

No Other Option

1
Awful
by
Reviewed Mon 19th of November 2012

"If you are flying in or out of Casablanca and need a quick overnight, this is the only place to go. With that said, don't expect much. We waited over an hour at the airport for the shuttle. The hotel is 15 minutes away. The staff at check-in (11:30 PM) was disinterested.

The room was clean, but had no towels or soap. The person who delivered 1 towel to us seemed annoyed that we expected at least one towel per person. Breakfast was dismal: dirty dishes on tables and stale pastries.

The 8 AM shuttle left the hotel at 8:25, and despite being told that we were flying to the US, the driver dropped us off at the wrong terminal.

Prior to this, we had stayed in a tent in the Sahara. I would rate the tent higher than the Atlas Hotel. At least there, the folks were hospitable.

Again, this is the only hotel near the airport. Go if you must, but be prepared."

Holiday details

  • Travel date: Sun 11th of May 2008

Surprised to find the Atlas was OK

3
Average
by
Reviewed Tue 20th of November 2012

"We almost passed up this hotel because we read so many bad reviews of it on Trip Advisor. However, our flight left so early that we decided to try it for that one night rather than stay in town and take the train out with all our luggage. We didn't find any of the drawbacks reported on your site. Our room was clean and comfortable and had all the expected amenities. The clerks were courteous enough considering how busy they were, and the hotel itself was lovely. Our dinner was satisfactory, and since our flight left before the regular breakfast started, they served us half an hour early--coffee, juice and pastries, all of which were good. The shuttle to the airport was a real bonus. True, it cost us $136, but the convenience was well worth it. Perhaps they read the bad reviews and shaped up!"

Holiday details

  • Travel date: Mon 7th of April 2008

Our Stay at the Atlas

3
Average
by
Reviewed Wed 24th of October 2012

"We had an early morning flight on March 17 from the Casa Airport and decided to stay at the Atlas the night before. When we got to our room, the toilet didn't flush (lever was broken) and there was water on the floor. We reported this to front desk and were immediately given a new room. The hotel is very nice and convenient to the airport with a free shuttle to/from the airport every 30 minutes. We just missed the shuttle to the hotel from airport on our arrival on March 16 and took a taxi to the hotel - very over-priced at 100 dh. However, we caught a shuttle on morning of 17th at 5:30 AM to airport. Only bad experience was a soccer team staying in rooms down hall from us. They woke us around 10:30 PM standing in hallway talking loudly. We opened door and motioned to them that we were trying to sleep. However, same thing happened again at midnight and at that time, we called hotel security to quiet them down. Of course, this experience can happen at any hotel anywhere in the world. Our room was $140 (USD) per night but it was worth it for close proximity to airport."

Holiday details

  • Travel date: Wed 19th of March 2008

never again

1
Awful
by
Reviewed Tue 20th of November 2012

"Possibly the worst hotel I've ever stayed in. Housekeeping is appalling. Pubic hair on the floor in the bathroom.....I can over look this but when I'm greeted by the same in the shower.....no excuse.

As for the breakfast, the table hadn't been cleaned properly, the staff just stood around talking and when the food eventually came out, it was almost inedible.

Never staying here again....regardless of the convenience."

Holiday details

  • Travel date: Wed 31st of October 2007

No redeeming qualities

1
Awful
by
Reviewed Mon 19th of November 2012

"This is the worst hotel ever. The rooms feel dirty. The restaurant where we had breakfast was dirty from the night before. It was obvious that the staff hadn't bothered to clean anything. The cutlery was dirty and breakfast was a piece of crusty bread and carton orange juice. We stayed for only one night and couldn't wait to get out of there the next morning. the only plus is that you are close to the airport. The airport is far away from the center and costs about 20 pounds each way so if you are trying to save money and you're not going to be in Casablanca long then you might want to brave the Hotel Atlas."

Holiday details

  • Travel date: Sun 7th of October 2007

avoid this hotel at all costs

1
Awful
by
Reviewed Tue 11th of December 2012

"The reception staff were completely incompetent, very rude and unco-operative/unprofessional, to the extent of coming up to my room, knocking on the door and refusing to leave until my wife came down to reception as her name was not on the reservation.

We can second the other travellers who have noted the basic quality of the rooms, even poorer state of the bathroom and restricted resources in the toilet, especially for the price being paid.

The free shuttle service involved the driver not willing to start the bus until he was given a tip!!

In the morning breakfast consisted of stale pastries which tasted of meat!! This was accomapnied by unsavoury tea which consisted of very little tea and more watery milk.

All in all, this left a very sour taste to what was a wonderful weekend in the very pleasent city of Casablanca. This hotel certainly doesn't do anything for tourism or the reputation of Morocco."

Holiday details

  • Travel date: Wed 12th of September 2007

Great staff, horrible hotel...

2
Poor
by
Reviewed Wed 10th of October 2012

"There were great staff at the reception, and the Pizzeria restaurant was also quite okay. However, the rooms were terrible, no fridge, no safebox, no room-service. Only the nice part was free airport shuttle. If possible, keep away from this hotel."

Holiday details

  • Travel date: Sun 9th of September 2007

Handy for Airport, but that's about it!

2
Poor
by
Reviewed Thu 13th of December 2012

"If you are just passing through Casablanca, then it is an option.
The taxis to the City are quite expensive and you will find the hotel rooms there, poor for the same price.
That said, the Front Desk Staff are grim, and seem completely unable to deal with the influx of people you obviously get at an Airport Hotel, when an international flight arrives!
The rest of the staff are OK, but do not bother trying to book a sauna/hamman. It always seems reserved for someone else.
The pool is the best part. All the ones in the City, including the 5* hotel pools, are just drinking fountains and toilets for pigeons.
So I would stay for an Airport transit, but longer than that, it gets very boring, as it is stuck out in the middle of nowhere."

Holiday details

  • Travel date: Mon 3rd of September 2007

Avoid at all costs

1
Awful
by
Reviewed Tue 11th of December 2012

"We were offered "privilege" rooms (4 star) but this hotel deserves no more than 2 stars. I have yet to learn what the "privilege" entails besides paying an extra 200 dirhams per night. The bathroom had no soap or towels but did have suspicious brown streaks on the wall. When I went searching for towels, the housekeeper couldn't bother to get off the phone long enough to help. My room had a balcony overlooking the pool (maybe that was the privilege) but I couldn't use it because it was covered in dust, sand, and old cigarette butts. And - in the middle of August - the AC didn't work.

Breakfast is a selection of stale pastry accompanied by staff shouting at one another and at guests.

The much-advertised shuttle to and from the airport costs 50 dirhams per person - about 10 times the price of a taxi (if there were taxis).

The hotel is a disaster. Book something in town and avoid the Atlas."

Holiday details

  • Travel date: Tue 28th of August 2007

do NOT stay at the Atlas hotel in Casablanca!!!!!

1
Awful
by
Reviewed Thu 13th of December 2012

"Upon entering the hotel, we waited for about 20 mins before being attended to, despite the face there was plenty of additional people behind the counter. After an ordeal of getting our already reserved rooms, they book my husband and I as well as a friend to two rooms that were already occupied! Finally, after getting a room, a half hour later, we go to bed only to be woken up later in the night by a guy trying to get into the room, because they gave him also an already occupied room!

We barely had any toilet paper and they refused to bring us extra toilet paper, so me and 4 other rooms would have to go down and get some ourselves.

At breakfast the next morning, the waitress scowled when we asked for coffee and then precedes to be rude to us and others.

We tried to use their taxi drivers only to have one guy give us a higher rate than we were told by the hotel and then the drivers proceeded to fight amongst each other and then they tried to get us to go in their taxi by offering us a lower rate. they wouldn’t take no for an answer. by now, they had caused a scene in front of the hotel and my husband and I refused to get into a feuding cab. They continued to berate us for not riding with them until I finally had to get the front desk involved, to which they simply replied, oh you should go with them, it's a good rate. We felt like we were in the twilight zone, no one cared to help and the rudeness just kept perpetuating.

Needless to say- I would never ever stay there again. You are better off going the extra distance and staying in the city. These guys run a monopoly and know it- so they can get away with anything. It's sad to think that this is many tourists' introduction to Morocco, the exact opposite of the true essence of the country.

I'd be happy to provide alternate recommendations for Casablanca.

Happy Traveling!"

Holiday details

  • Travel date: Thu 16th of August 2007

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Hotel Relax Airport is also called

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  • Hotel Atlas Airport

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