17 Traveller reviews from Holiday Watchdog
"My self and my Mother decided we wanted a break from the UK and decided to book the Ramada Les Almohades Hotel, with Thomas Cook. I have learnt one thing ânever judge a book by its coverâ you may look at this hotel outside and think âoh god!â but the inside and around the Hotel is Fantastic the staff where brilliant at the Hotel and couldn't help you enough they tried their hardest to speak English and they are so friendly we made friends all around the hotel with regards to the staff, management where brilliant and any problems we did have they would sort it out at an instant customer service is outstanding. The food was the best! Catering for all needs and wants, the pool was great and the surrounding where perfect there is a good range of activities to do. I commend all the Thomas Cook staff and the staff at the hotel for an excellent stay! There was only one problem! The entertainment was awful. However, at the Ground floor there is a Club (which quite a lot of Tourists do not know about) this is a great way to âmingleâ with the locals and try the Moroccan culture of âChichaâ and there is a Hotel disco on from 11pm to 4 am, As well as many other club around the surrounding area. For this aspect of Hotel entertainment I have only given a 9 but everything else was 10/10!! I recommend this place for all different types of groups; the multiculturalism is excellent at the Hotel (I made many French friends) & Intend to stay at the Hotel again. Well done, Thomas Cook & Well done Ramada Les Almohades Hotel. "
- Travel date: Thu 2nd of April 2009
We stayed here just before Easter and ha...
"We stayed here just before Easter and have had one of the best holiday experiences ever. We are a couple and booked an all inclusive holiday.
The service we received was above and beyond what we expected, special mention must go to the reception staff who looked after us on arrival and through to our departure and the waiters in the restaurant who made every mealtime a pleasure.
The variety of food was excellent, the staff in the majority of cases are friendly and very helpful and cannot do enough for you.
We would definitely come again and have no hesitation in recommending this hotel.
Thank you Hassan and Abdula
- Travel date: Mon 24th of March 2008
Myself and husband went for what we thou...
"Myself and husband went for what we thought a lovely two weeks break to relax and re-charge our batteries. What a lovely dream that was, as we had a holiday from hell!
When we arrived we was unable to get a snack as they had already closed, so all though we were all inclusive we had to go and eat out. We then found out there was no air conditioning which when questioned found out it was actually turned off due to the temperature being cool even though it was in the 30's. Eventually got air conditioning after 8 sleepless nights and it was on only in bedroom for a period of time in the evening.
I have never been on holiday before and have seen so many people ill with stomach bugs which didnât seem to ever stop. The food was cold, uncooked, cross contamination of foods was immense especially on the barbeque, the two ala carte restaurants was never opened. Cleanliness well, where to start? Linen, drapes, towels, furniture all dirty and very worn, staff abrupt and rude. On the main desk when changing money you were always short changed due to supposedly running out of change.
Pool beds and areas dirty, my husband and myself ended up eating out after the second day due to us being ill from the food. We ended up spending a fortune even though we were meant to be all inclusive, and our first choice rep was not helpful at all and quite dismissive.
If you are thinking of going there we would advise you not to, meant to be a 4 star hotel more like a 2. There was work being carried out outside the hotel foyer - digging and welding until late in the evening 11pm.
- Travel date: Fri 2nd of November 2007
Oh dear, where to start.... Well on arr...
"Oh dear, where to start....
Well on arrival with my 2 children bearing in mind I booked this last August and requested a high floor, you guessed it, ground floor. Didn't want to move me but I did get quite stroppy and they moved me to floor 2.
All inclusive guests were 2nd rate unless you tipped them which defeats the object of going AI. Breakfast - no cups. Lunch - no plates. Dinner - no plates or glasses. What a carry on.
Everybody wanted to move hotels but I wasn't prepared to pay another Â£150 to move. The hotel itself was clean and the bar staff were very friendly but most of the other staff were so miserable, I know they work long hours but even so.
The food there was very bland but edible but they were forever running out and you had to wait ages so by the time you sat down everything else on your plate was freezing.
After the first day we met some great people and the holiday was ok then but not cause of the hotel.
Word of warning; donât buy new bikinis they all turn green in the pool. My son looked like the incredible hulk after he had been in the pool, it was awful. All my daughters and my bikinis are now ruined and the hotel even washed my daughters and it still came back green. And donât have highlights in your hair although we did used to laugh at women's hair that had gone green in the pool.
The hotel itself was situated in a great area close to shops, restaurants etc. Glass around the pool as well, they should have plastic cups especially where kids are, oh and the kids used to get shouted at for jumping in the pool because the French didnât like it, Boo Hoo so I used to jump in then with them just to annoy them even more... as you do...
All in all I would never go back to that hotel and its probably put me off Morocco, so next year Iâm off to Egypt...
Hope you find this review helpful, if I think of anything else to write will do so on another review."
- Travel date: Sat 18th of August 2007
After reading various reviews on various...
"After reading various reviews on various websites I didn't know what to expect, but me and my partner (aged 20 & 22) was prepared to go there with an open mind and make our own minds up.
I would not recommend all-inclusive at this resort, as the food was bland and not much choice apart from bbq fish and chicken with salads to fill you up. On most occasions when me and my partner went to get a drink they would tell us they had no glasses, which meant we didnât get a drink or they will tell you to go and find a dirty one!!! Also the snack bars and even the main eating area tended to shut up about half an hour early, so we sometimes missed out on food completely.
The staff were not very helpful and sometimes quite rude.
There is allot of begging and annoying shop owners. It is quite easy to ignore these people but I would rather not have the hassle in the first place.
I would rate this hotel as a 3* not a 4* or 5* which you may come across in other reviews.
- Travel date: Sun 5th of August 2007
"Well i have been to morrocco before in agadir ....arrived late morning on the 4th of july, checked in , arrived at our room , bedroom not even cleaned or bed made , patio door broken, and bird poo all over the floor , Food was served cold, the place was a concrete jungle stuck in the 70's..
If your all inc guest, dont expect good service the staff prefer paying guests!!! 4 people had got gastroenteritis , one was so ill he was in bed all holiday apparently , rooms broken into too, this was on our first day !!!!
To cut a long story short we got moved to another hotel upon seeng the rep the following day,
Please avoid this hotel at all costs ..if you value your health and sanity"
- Travel date: Tue 10th of July 2007
Good weather. Disgusting food hygiene !!!
"My husband suprised me with a weeks stay here for my 40th birthday, now he says he wont go to Morocco again, because of the bad bar service and mostly the very poor food hygiene. There must have been 80% of holidaymakers this week that were ill, one especially being a 16 year old boy away with his sister for the first time who was ill for 4 days.My husband was ill for one night whilst there, on returning home on friday 29th June he has been severely ill since. The snack bar at the hotel:- your chips are dished up with their hands after preparing salads and cooking burgers. The service at the only night bar is appalling saying they had run out of orange juice, some spirits,etc. then when you complain to the manager suddenly the drinks appear but they are hidden, so only a few know they are available. We ate out a few times and the food outside of the hotel and service is much better. Maybe if we had stayed in a different hotel we would be keen to try Morocco again, but this experience has put us off. I did want to see Marrakesh but it was a 4 hr journey and apparently the hotel overnight stay was not good. We only usually go on holiday for the good weather and relaxation which was better than staying at home. I would not recommend this hotel to anyone mainly because of their very poor food hygiene."
- Travel date: Wed 4th of July 2007
"Firstly the reason for given this review the title "Disappointing" yet overall a rating of "Okay" was a holiday is what you make it with what you got.
Every holiday has a few issues and I will try and just concentrate on the main ones followed by a few tips.
I would not recommend this hotel to anyone that is visiting Agadir go some where else. We read the reviews before departing and the wife
wanted to change hotels, I said no because everyone has their own opinion, I should have listened to the wife. Our main concern for this hotel is the food hygiene. It's awful, sorry but from our side it was. Arrived Fri 22 June ill by the Mon. We were lucky we managed ourselves with the appropriate pills and plenty of water. Others had a torrid time being bedded down for a number of days (Chris being one) A 16 year old on his first holiday abroad with his sister, there was plenty of support as he looked so cute bless him, he managed to get jabbed by the doctor. Main resturant doors remained open for most of the day this attracted the local fly population which happily fed themselves on the uncovered salads etc and not long after the salads were soon to wilt in the heat. I reported the fruit juice machine not working and then watched a member of staff place his hands inside to try and get the machine to work, no more juice for me!!!
The pool bar area was the worse!! Different staff members handling different types of food all with no gloves or staying within designated areas. Cakes remained on a plate in the open on top of the food counter.
Now by the Wed a few people were getting really ill so the complaints
went in. Even to the point when someone wanted a meeting with the managers the Rep did not have a good time.
Now with all that in mind we actually had a good time, we met some great people went on a few trips the locals are friendly without being over harrassed. Food and service outside the resort is very good with plenty of selection.
Eating out - look for the resturant with the most people and locals a tip from a local. Le Jardin across the road from the hotel was great a two course meal and a drink Â£12
Trips out - use Rachid out the back gate loves to haggle always a special price it will be cheaper then the Rep.
Tipping - small tip 20/30 Dirham, good tip 50 large 100. 100 = Â£6
Expect to pay hire charge of Â£18 (300 Dirham) for 2 x beach towels and a one off charge of Â£10 for the safe in your room. We spent a total of Â£180 between the pair of us on trips, tips and eating out.
Change your money up only when you need it you are not allowed to take it out with you and when you try to change Dirham to Sterling there will be a 40% charge.
Finally Agadir is a safe, warm and reasonbly priced town to have a holiday with or without family, just not in the Ramada. Do not expect
the same standard as the rest of the chain."
- Travel date: Sun 1st of July 2007
I can't think of anything positive to say about this hotel.
"I've been sitting here trying to think of something positive to say about this hotel and all I can come up with is, many of the staff work hard. The negatives are balanced out by the fact the holiday was a last minute deal so was relatively cheap but I feel sorry for anyone who paid full price. It's the small things that spoil a holiday and this hotel seems to specialise in having many small problem areas.
Arrival. This was okay and bearing in mind the rest of the holiday, was remarkably efficient. We got to our room (218), which at first glance was okay; clean with a view of the pool area. It was missing a table and chairs on the patio but we were assured someone would bring them. Of course you've already figured out they didn't despite asking several times and the First Choice rep promising he'd sort it out. Okay, not a major thing but something which was promised when booking and further promised each time we asked. The room turned out to be under the bar, directly under the pool table to be exact. I now know what Chinese Water Torture must be like. Every few seconds another ball would roll down a pocket. Still, again just a small thing as it stopped around 11.30pm/midnight.
Meals. Others have commented on the shambles that is called the restaurant. Shambles is too kind a word. An unorganised disaster area is more apt with evening meals being the worst times. Knives, forks, spoons? No, they are being washed. Plates? They are also being washed. Glasses for water or wine? Sorry, they are, you've guessed, being washed. As are the cups and saucers you might reasonably expect to find in or around a restaurant. Find yourself a table? Good luck, you will do eventually but then you have to wait for someone to bring you the aforementioned knives, forks, etc. Please, don't expect a clean napkin, you'll only be disappointed. The food in the restaurant was, as others have said, bland and lukewarm. There is a chef grilling food outside each evening. Don't bother asking what it is, it's fish. It's always fish. Even if it looks like chicken it'll be fish I promise you. The egg chefs are supposed to start cooking at 8.00am each morning and from 7.40am to 7.59am there is much activity around the area they work in. Then they disappear for 10-15 minutes. I don't know where they go or why and neither does anyone else but it does allow time for a nice sized queue to build up. I feel sorry for the restaurant staff who have to bear the brunt of the anger from guests. One other thing. Why is it, in a country, which grows oranges, exports them, they insist on serving the most tasteless, inferior, orange squash? Answers on a postcard please.
The pool bar for lunch is the best bet for a relaxed meal, at least the food is cooked to order except for the chips (French fries for American readers) - don't get me started on the chips. Too late, I'm started. Have you ever been in a restaurant where they start cooking the chips at 10.00am for serving around midday? No? Then go here.
Our room, as did many others, had cockroaches. Now I'm not bothered by cockroaches nor is my wife. They've been around for millions of years and will be around long after I've gone. You can't get rid of them. The best thing to do is give them names, say good morning to them and then ignore them. Ours were called Colin and Rick so if you're in room 218 say hi from Andy and Sharon.
Let me be kind and say the bar staff did their best. It wasn't good enough, but it was their best. Why they felt the need to go and clean the one table with glasses on it while people waited to be served is, as Toyah Wilcox sang many years ago, a mystery. The same with disappearing down some corridor at the back of the bar? They just went. There is a way to get served. At the start of each evening give one of the barmen 20 dirhams (about Â£1.20) and you will get served far quicker than anyone else. Well worth the money even if it does defeat the all-inclusive concept.
The little we saw of the entertainment is best described as amateurish. The animation team did try but unfortunately, rarely succeeded. For some reason many of the young (and not so young) single woman found the entertainment team sexually attractive and for us, this was more fun than any planned entertainment. Spend an evening watching western women who, being charitable, aren't very attractive and could do with losing more than a few pounds, throwing themselves at the young, good looking, Moroccan guys. Believe me, it's great fun. Even more fun is watching them on the last day of their holiday trying to wrench promises of undying love from their conquests.
The pool area is clean but as with all these types of hotels is ruined by people 'reserving' sun beds in the early morning and then not using them until late afternoon. The staff took down all the sunshades the day after we arrived. It was never really explained why other than to say they needed to be washed (along with the cups, saucers, knives, forks, spoons and glasses presumably). They put some of them back up two days before we left after my wife had a 'discussion' with the First Choice rep. I did watch a French woman taking her sunshade down at the end of each night and putting it back up again each morning! Very strange behaviour I thought.
If you're on all inclusive or half board and you can't face another evening of the chaos that is the main restaurant then walk across the road to (I think) Le Jardine. The food is wonderful, the service excellent and the staff cheerful and polite. About Â£35.00 for a great meal with wine and coffee for two.
All in all, this is a very poor 1 star hotel pretending to a 3 star and not managing the illusion."
- Travel date: Sun 27th of May 2007
Relaxing and warm
"We booked this hotel as it was cheap, we paid less than Â£250 for a week, flying from Manchester in November.
I thought the hotel was really nice, the pool was quiet, the bar was ok and the reception was friendly.
All the staff we nice to us.
I went with my friend, we are both female and athough in the hotel it was fine, on the beach and in Agadir we were hassled constantly. One guy even walked into the sea to talk to us.
We did not go out on a night as it was too scary although at lunch time it was bearable.
I have travelled in many places and this is the only one where I did not feel safe on a night.
In the hotel the breakfast was great, the evening meals always had something to eat, even if was just chips and bread, it certainly was not worth going out to eat, so we put up with it. Although there was not always alot of choice for us, it was always really tasty and hot and fresh. There was alot of salad and a grilled fish and roast meat evey night.
We keep toying with the idea of going back to Agadir as it was so cheap and warm, if we do, we will be staying all inclusive at a different hotel so we do not have to leave.
The only real problem with the hotel was that there was a mini souk on the way to the restaurant, and they hassled you a bit."
- Travel date: Sun 27th of May 2007
"Well!! What can I say about this Hotel, dont worry the complaint letter is in the post!! I decided to book this hotel with a friend, we are both females between 27-30. I totally would NOT recommend females going there on there own, more of a family hols or for couples. This hotel is french orientated through & through even down to the evening entertainment. The food was ok to start off with but was the same old thing different day & very bland indeed. We were all inclusive wearing a band but found it very difficult to get a drink they always served the paying customers first so didnt really feel I had moneys worth in the drink department. It got so bad that I had to get a male friend to get my drinks because of the simple fact that I didnt give the waiter any attention so he used to make me wait for ages & sometimes nobody was at the bar!! ok thats maybe a personal thing but nether the less I think its totally wrong! Also there is a photographer there taking pics of you & he can be very persistant....Be carefull because if he does take these pics & you say you want them he will ask for your room number & if you dont collect its on your roombill when you hand key back, we got stung but had a dispute about it & it was waived off but as I walked past the photographer he muttered something in moroccan with a snarl on his face(I can imagine it wasnt a very pleasant remark!!)....Gosh I sound like a right battleaxe but just being honest about this hotel. We just didnt feel comfortable throughout our stay.make sure you have plenty of spare change to tip!!!!"
- Travel date: Tue 15th of May 2007
loved the buggy day out!!
"Morocco is an up and coming place,a lot of building work going on in parts of the beach but will be great when finished! The weather could'nt have been better for us 40'c most days.
We only went on 1 trip which was on the buggies which is probably the best i have experienced ever abroad,well worth trying out!
The hotel was great! The food was great aswell considering the reviews i heard from others before i went there.
The only problems we had was if you went all inclusive you had to pay for drinks after 11pm and the day we left at 1pm they told us we had to pay for our dinner because we vacated our rooms at 12 noon! We were annoyed at this because we payed for 7 nights and really only got 6 days of food!We took this argument up with the reception staff and they were very unhelpful and did'nt care one bit!
But overall we would visit Morocco again but not for at least a couple of years!!"
- Travel date: Fri 11th of May 2007