12 Traveller reviews from Holiday Watchdog
Excellent hote, we ARE going back
"Stayed there for 5 days in September 2014 and am returning this year for 8 days. It greatly exceeded our expectations, having been spoils by far eastern hotels. I agree with all earlier comments except one. The staff were extremely friendly, helpful and caring (I was ill for three days having eaten at the nearby hotel Maratim). In restricting access, residents have the hotel to themselves, the restaurants and bar are therefore pleasant and relaxed. But I do agree that the restaurant is very expensive,it was cheaper for us to hire a car and eat out (never at the Maratim) a meal for two in a local restaurant was the same price as a single main course at the hotel.
Plenty of free and interesting activities available at the hotel - cooking, painting etc) "
- Travel date: Thu 30th of July 2015
Don't expect to have coffee at the Oberoi !!!
"On a rececent holiday to Mauritius, we decided to do a day visit the Oberoi. We were very keen to look at the hotel's facilities and to also enjoy a cup of coffee (whilst being there). Our intention was to book a holiday to the Oberoi resort but thought it best to first check-out its facilities.
We were stopped at the main gate and refused entry by security, despite explaining the purpose of our visit.
This is definitely not a friendly environment to find yourself in when on holiday and apparently the hotel policy (from the Duty Manager a certain Mr Denton) is "that the hotel do not allow external customers to use its restaurant facilities..."
So please don't waste your time thinking that all five star resorts are welcoming and keen for your custom...the Oberoi definitely isn't.
...it was so refreshing to see a totally different approach at the exclusive Sands Resort. "
- Travel date: Tue 10th of August 2010
Wedded bliss started here.
"We found the Oberoi last year on a trip to Mauritius to find a hotel to get married at and instantly loved it. It is quiet and very well presented. The staff are lovely and friendly. There are a number of accomodation options at the Oberoi - if you book a wedding or honeymoon option you are eligible for an upgrade which we got - everything seems perfectly timed so although we booked a private villa with a garden we got a private villa with a pool which is absolutely amazine - total privacy, the room is spacious and ammenities are plentiful - you don't often have to phone concierge for anything.
Deepa - one of the Guest relations managers helped organise the last few details of our wedding during the first few days we were there, and the day was perfect. Part of a wedding/honeymoon pacakage is a candlelight dinner on the beach - just a tip...for the ultimate romantic dinner- request that your dinner is on the beach cove. It's a lovely little private patch of beach away from the restaurant and bar - so whilst other couples have their dinner on the beach in front of the main restaurant we were secluded in the beach cove surrounded by candles.
The Oberoi aim to be at the height of luxury and whilst it isn't far off - you do occasionaly get the feeling they try a bit too hard. The restaurant is nice and the food is excellent but the first night we had dinner in there, it was a Â£250 dinner for two people with wine, It was good, but it wasn't a Â£250 meal if you compare that with other destinations. Grand Baie is not far away and has many restaurants and bars for nights out, and cheaper yet equally fantastic meals. Room service also prooves to be cheaper so if you are lucky enough to have dining facilities in your room/villa they set up a fantastic romantic dinner within 30 minutes in your room!
All in all a fantastic resort to stay and relax in, absolutley no complaints, but what really make the Oberoi stand out is the staff - they are all very nice and very accommodating. Rooms are very comfortable with things like bottles of water provided, good aircon, large bathroom with shower and dressing area. Ideal break for romance or relaxation - not so good for kids, although there were a few younger kids there that were happy on the beach with a bucket and spade and a few teens who just wanted to get a tan - anything in between and there is nothing to entertain them.
One last tip for Mauritius in General - if you are smoker, my husband smokes cigars - take plenty with you as they are hard to come by and when you do they are expensive. Cigarettes seem reasonable, but limited on brands available."
- Travel date: Mon 9th of April 2007
Beautiful but now value for money
- beautiful beach
- very friendly non-intrusive staff
- room service food (eg steak) was excellent
- breakfast was fantastic (3 courses - eg fruit, bacon & eggs and finished off with banana pancakes)
- our room was beautiful (2nd band from the top)
- abundance of beach activities
- during the complimentary meal we were offered 2 x glasses of champagne that turned out to be â¬16 each. We are not sure if it was intentional but it came across as deceitful
- isolated - although taxis are cheap
- the food in the restaraunt was good but not excellent.
The reason I would only give it 3 * is not because it was an average hotel but I believe a rating should take into account the price of the room. Our room cost â¬800 / night and there is no way that the room we had was worth that amount of money. In fact we were actually upgraded so our "original" room would have been no way near worth that amount of money.
1. Mauritius Airlines - is serves the absolute worst food I have ever eaten on any airline.
2. Mauritius Airport - has 1 small food shop that sells cold sandwiches and not much else.
Based on points 1 & 2 eat before you check in and spend all your M currency before departing
3. The taxis from the hotel proved very honest and good value for money. It is not worth trying to save money by booking your own taxi BUT if you find a good driver/taxi and want to do a day-tour INSIST on that driver/taxi. We asked for a driver we had used before and the hotel said that we had to take the next driver on the rota who spoke not-great English and his car was below par. If the hotel won't let you book the driver you want then contact the driver yourself and arrange a private deal (we took every drivers details when we got in)
4. Grand Baie is a badly lit town and seems to be not much more than 4 restaraunts and a bunch of duty-free shops BUT there is a really good cajun seafood restaraunt (name forgotten) on the main corner. The restaraunt is on the T-intersection of the main road into town and the esplanade and over looks the water - but ask them to take it easy on the ENORMOUS seafood grill."
- Travel date: Sat 30th of December 2006
"The Oberoi is everything you expect of a top quality luxury hotel - beautiful grounds, professional service, great swimming pools, spa, fitness, watersport facilities, good ambiance and great food. The accommodation (we stayed in a deluxe room) is fine but not exceptional, but those who stayed in the villas (next grade up) raved about them.
It's also got a lovely calm atmosphere; you won't find the usual after-dinner shows, loud bars or 'exercise-to-music' sessions in the pool.
Small gripes were that you had to pay quite a bit of money for internet access (whereas in many cheaper hotels you get it free); and secondly, the menus were not varied enough throughout the week (especially lunchtime). It's true that the food is very expensive, but the quality and atmosphere is fantastic. I understand however that they will be trying out a second, more casual restaurant in December.
On the whole, there was little to fault it - except that there's nothing that really differentiates it from any other hotel of this calibre. Did we enjoy the hotel? Yes. Would we rave about the hotel? No. Did we feel that it was really special? No. I guess when you're spending so much money on a holiday, you want the answer to all 3 questions to be 'yes'.
As an aside, any visitor to Mauritius should be prepared for the sad condition of the numerous stray dogs that wonder along the beaches. For those who would like to help, there is a wonderful organisation called pawsmauritius which is trying to improve the welfare of these animals. They always welcome any interest from visitors to the island."
- Travel date: Fri 1st of December 2006
Dreams becoming reality
"Having been to the Banyan Tree (Maldives) last year my wife and I wanted to see if we could have an even better holiday this summer.
The Banyan Tree was fantastic and the Oberoi has to be on the same par.
Full thanks go to all the staff especially the manager Dhiren who was there to welcome us on arrival and had even arranged for us to have an upgrade to a deluxe villa with private gardens and pool. The room was magnificent and the bathroom out of this world.
As with all the other reviews we do agree that the restaurant was slightly pricey but at the end of the day the food was fantastic and you pay for what you get - pure perfection. For a few nights they even asked us if we would like anything especially made and the resulting meals were outstanding.
As an exercise we went to the Meriden next door for dinner one night and we hated the whole experience of being treated like cattle and the food was so poor.
The bar was fantastic and the poolside restaurant serves some of the best wine and light meals.
The weather in July isnt the best and so we didnt spend too much time on the beach but when we did the staff were extremely attentive. The resort also has a Spa run by the Banyan Tree which was almost as good as the ones run in the BT hotels. They also have a full sized gym and tennis courts.
Somehow they found out it was our anniversary and on the last night they had filled our sunken bath with rose petals and oils. Great touch.
In short a great experience thanks mainly to the staff. On our return we received a letter from the manager asking for feedback which we duly did. A week letter he replied thanking us for our comments and also informing us that two of the suggestions he had actually implemented - now thats customer service.
Great vacation, great people - just go and do it."
- Travel date: Wed 25th of October 2006
"Honeymooned here in Sept 2006. i will say that i was slightly apprehensive at first-- a few reviews written last year had some negative comments including talk of money lost from the rooms. very strange since we experienced nothing of the sort. instead, we were treated to pretty much a flawless experience, and its hard to believe that those sorts of things could happen.
we had a beautiful spacious pavilion with ocean view (upgraded), fantastic marble bath and shower, and very comfortable bed. if i must snipe i would say the TV needs to be upgraded, but we werent there to watch TV anyway. the pool is probably the best wed ever seen, the water perfect temperature and soothing.
i did enjoy the restaurants, a bit pricey but you can make it work. you can also have lite fare at the bar, and breakfast was included. the food was quite excellent, no complaints there.
most of all, the staff was fantastic, very accomodating. its hard to explain but it seemed that they were relatively happy people, and more genuine than at other resorts ive been over the world. might have to do with the local culture and economy.
the spa was terrific, you can book couples massages performed in the same luxurious outdoor suite and there is a menu of different massage types (balinese, mauritian, hawaiian, etc.) kinda gimmicky but very nice.
overall, i would say you will not be disappointed if you stay here. it is a luxury experience with great attention to detail. the standouts are the staff/service, the food, and the main pool, and the spa.
- Travel date: Thu 19th of October 2006
"Lucky enough to win 7 days from 7th Oct at the classy Oberoi Mauritius. Very select and relaxing place with excellent service from the staff. Accomodation was faultless with rooms serviced twice per day if you wish. Definately a place for the wealthy as the restaurant to us was very expensive-starter from Â£15 & main courses from Â£30, wine from Â£30 bottle. Gin & Tonic Â£7.
The place is great to chill out as no entertainment as such - bar was generally closed by 10-30pm & nearest town 15-20 mins away. Found a great txi firm before we went (Taxismauritius.com) and our driver took us out to local restaurants and waited for us - recomment "Coolen" -Chez Ram in Grand Baie for seafood and local colour - safe with GREAT food at unbeatable prices - a must.
Overall the experience was one to remember."
- Travel date: Mon 16th of October 2006
Building works started next door
"We have just come back from a 2 week stay at Oberoi.
We had a great time, the hotel and staff were brilliant.
As previous reviewers have said, the restaurant is very
pricey but great food. We found the drinks to be over
priced as well even comparing to other 5* Hotels.
2 Days before we were due to leave, Building Works
started next door. The noise started at 7.30 am and went
on until about 4.30pm. You could hear the noise even
on the beach.
There was nothing the hotel could do but I would not of
been so understanding if I had just arrived.
I hope they are informing people before you book.
They were building Flats and only just started so I would
imagine they will be continuing for some time."
- Travel date: Mon 2nd of October 2006
Fantastic hotel - faultless holiday
"My boyfriend and I have returned from a couple of weeks at the Oberoi that can only be described as faultless.
From start to finish, the attention to detail at the hotel, the levels of service and the standards of facilities and staff were perfect.
The hotel is very cleverly designed to give a feeling of privacy and peace and quiet. Even towards the end of our stay, when the hotel was at nearly full capacity, it still feels like a hide away where you are more likely to see a member of staff than another guest.
The rooms have a real 'wow' factor, especially the sunken marble baths and gardens outside the shower.
The restaurant was fantastic, but too heavy (and expensive!) to eat at every night. This didn't matter at all, because the ever-helpful staff were very keen to make recommendations of local restaurants and would also organise hotel taxis, who wait for you while you have your meal or pick you up later. The local area, especially Grand Bai, is certainly worth a visit and has some great restaurants and bars. The pool restaurant, open at lunchtimes, was also good, although the fairly limited menu did get a bit repetitive in the second week.
The beach boys at both pools and the beach were excellent, bringing us iced water, fruit and cold towels. It was also a very nice touch that most watersports, including water skiing, were free.
The only other thing to say is that this is NOT a hotel to bring children to.
As well as the slightly un-child friendly design of the place (which is stunning for those who haven't brought children with them!), there is nothing at all for them to do.
A couple of other guests had children of about 7 or 8 years old, who quickly became bored and pestered other guests and the staff. Firstly, no one goes on holiday to look after other peoples bored children and secondly, while the staff were great and did their best to amuse the fed-up kids, this meant they were unable to properly do their actual job, so drinks orders etc took longer to arrive. While Mauritius is a lovely family-friendly place, there are other hotels that cater for children but the Oberoi is not one of them.
The saving grace was that one of the two pools is designated a child-free zone, so you can have some peace from other peoples marauding brats!
But otherwise, one of the best hotels either of us have stayed at"
- Travel date: Sun 17th of September 2006
"We stayed in the Oberoi for 10 days in July and I can only assure you it was the perfect honeymoon hotel... extraordinary hotel and settings, perfect relaxing atmosphere, gourmet first class restaurant, excellent non-intrusive service, soothing spa...
... we stayed in a villa with swimming pool and enjoyed every bit of our stay there.
Is it wasn't so far, we would definitely returnâ¦ but thereâs a lot of world to explore out there!"
- Travel date: Thu 31st of August 2006
"My husband and i stayed at The Oberoi for 3 weeks during July this year, we were there for our honeymoon. We loved the Oberoi, it is pure heaven! I do not understand people who are saying about the food and staff as all the staff are amazing, friendly and helpful and the food is great (although expensive). We ate mostly at the restaurant by the pool and the food there was fantastic, we loved the pasta dishes, and also the fish, and the salads were great. We ate in the main retaurant only twice, as we found the portions of food too small and it was more expensive than the one by the pool. We also liked to eat a bit earlier, and the main restaurant opened at 7pm. We stayed in a villa with pool and private garden. I would certainly recommend staying in one of the rooms with a private garden as these are totally private and wonderful! The pool is quite cold but it was refreshing when it was so hot! The room was amazing and was always cleaned to perfection, in fact housekeeping clean the room and then the housekeeping manager double checks everything is perfect for you! The hotel is on a beach and you have waiter service there, where they bring you water and cold towels! We went to the beach a few times, but we found that we mostly stayed in our private garden with our own pool! The grounds are vast and you will hardly see anyone ! We played tennis there which was great too, they have a gym aswell. They also have internet access for free. We rented a car whilst we were there to explore the island, which was great, we would recommend Coastal Tours who are in Grand Baie, we got a car from them for Â£16 a day! We saw pretty much the whole island which was great. Although we wouldnt recommend a visit to a place called Rochester Falls. we got to see Port Louis, Grand Baie and we went to a couple of restaurants (an indian and a Thai - the thai was fantastic - called Wang Thai in Grand Baie). We only ate out twice whilst at the oberoi, and we were there for 3 weeks so that shows how good the food was!
Staff wise, Rahul was lovely and so was Vick. The managers were all also very friendly. When we left we were given gifts by the hotel, which included a candle, a photo album and a mauritiun container (sounds weird but it was lovely). so we thought that was a nice touch. Mind you, we did have a checking out bill of Â£12,220 ! so i guess they want us to come back! We told them that we would be back ! If you want somewhere to totally relax and be that little bit closer to heaven then The oberoi is for you!"
- Travel date: Sun 30th of July 2006