17 Traveller reviews from Holiday Watchdog
"thank goodness we are not the only ones who did not enjoy our stay at the Grand Baie from reading some of the reviews I thought we were in a different hotel I agree the service was very poor had to wait over an hour for a sandwich I want to tip for good service not tip to have good service. We were invaded by 3 teams of rugby players who took over the hotel for about 5 days and the dress code went out the window the came straight from there match and went into dinner withe there rugby strip ion no one said anything they had there feet on tables.They had a special buffet night for them and the plebs got what was left not good. the food was awful the first week then it seemed to get a bit better if you complained about some people got special treatment not very happy after spending all that money to go there would not recommend it at all "
- Travel date: Wed 9th of October 2013
it was very disapointing; staff were not friendly and we had to wait a long time for service all the times
"veranda hotel, it was very disapointing; staff were not friendly and we had to wait a long time for service all the times, e.g we were served a pot of tea but had to ask for cups, milk and spoons, are the waiters there stupid, not trained or just judgemental and caring for only overseas clients. i believe in fairness and expected to be treated fairly. also the receptionist did not arrange for our luggage to be taken to our rooms stating staff are having briefing sessions. furthermore food was horrible, fried rice could have been better and same bolied vegetables everyday. the worst bit was rats in the room and water from the shower flooding the bath. the manager one ms. wong was very deffensive of our complaints and resorted to lies and million of excuses. i would not recommend veranda to anyone."
- Travel date: Tue 10th of January 2012
Just come back from a 14-night stay at t...
"Just come back from a 14-night stay at the Veranda Hotel and Spa in Grand Baie, Mauritius. This hotel is rated as 3 stars but my husband and I were very disappointed.
On the surface everything seems fine and pleasant but you soon realise that not all the staff are friendly and helpful and the food was a massive disappointment. Having stayed in Mauritius before in a 5-star hotel we thought maybe we were expecting a bit too much but it was apparent that a lot of the other guests felt the same.
The food is simply awful and pretty much the same every evening. Plain boiled rice, tasteless chicken and fish curry, shredded cabbage, carrot and beetroot and the most boring boiled vegetables I have ever eaten. The desserts were really poor, one night we had marshmallows! The quality of the meals was very poor, both my husband and I are real foodies and I am afraid that we were shocked by the poor choice and quality of dishes on offer. Breakfast was OK but the croissants and pastries are the most disgusting I have ever tasted.
The hotel has a "spa"; however I would class this to be a beauty salon rather than a spa. The service was very good here and the staff very nice.
Overall, I would not recommend this hotel to anyone with children, it is overrated, overpriced and not worth the money. We made enquires to move to another hotel and it took the customer liaison officer almost a week to give us a reply by which time we told him it was too late. A disaster!
- Travel date: Wed 5th of December 2007
Raj Gentlemans drinking club
"I AGREE with all the reviews re how bad this hotel is. We were moved to this 'place' 5 days before we were due to fly. We still have had no explaination re move! We have just returned from a stay at this hotel and all we can say is bad things against it! Bloody abysmal! We felt we had stepped back in time to the Raj rule of india..!
FOOD; cold and quite often undercooked, how there was no outbreak of food poisoning i will never know. how can you get a raw omelette?
SERVICE;Very hard to get drunk( if thats what you try to do) as you have to wait up to 15 minutes to obtain your drink, thats of course if you can get the waiter to take the order in the first place. They do NOT make eye contact and prefer to clean the ashtray rather than take the order.some very 'standoffish' and it was hard work to try to get a waiter or member of staff to smile more than once.
ROOM; Drab and Dull. no natural light unless you open curtains on the door..then of course you are open for all to see.! beadspreads are hard( so are beds)and not exactly welcoming( rather tatty)bars on windows in bathroom...in case of fire you are stuck!!Tv in room for bad days...if you speak french..not exactly geared up for The Rest of the world!!
ENTERTAINMENT: They did try hard with this one and yep not bad
RECEPTION STAFF; RUDE...they answer phones and other people while talking to you...if you dont speak french forget trying to get any sense out of them!!
Connections rep; States she would inform management and recerption staff re complaints then does nothing about it!
POOL AREA; Not bad. 90% of the time you have to put the sun 'brolly' up yourselves else you would be sunburned waiting for a member of staff to do same.
THE BEACH!: Well what can we say about the lovely beach? apart from that there isnt really one! Part of the beach is about 10foot of sand and a swimming pool size part of sea to swim in...the rest of the hotel beach..wait for it...is a largish concrete area with sand thrown over it!!
If You have booked this holiday i advise you to change the HOTEL NOW!
Photos available if required!"
- Travel date: Tue 28th of November 2006
please think twice before going here!
"my husband and i stayed here for one week from 1st october 2006. we were most disappointed with our stay at this hotel.
The food was terrible, breakfast was much the same everyday, lunch buffet was always luke warm and the meat was never cooked properly, if you ordered a sandwich it took at least 40 mins to get it and the evening meals were not much better. on the non buffet nights we were left waiting ages between courses. If you go all inclusive be aware that this is not the case as there is a charge for some foods, drinks and ice creams. as a result of the poor food we spent the last 2 days ill in our room.
The rooms were ok but we had cockroaches in our room on three occassions during our stay, and they were big!!! the beach was a small patch of concrete covered with sand not the dream beach we had imagined. The staff were friendly unless you wanted to have a drink at the bar late evening when drinks were slammed down in front of you. If you are expecting paradise in mauritius then stay in a different part of the island and a different hotel!! value for money this hotel is not."
- Travel date: Thu 2nd of November 2006
totally relaxing holiday
"I have just read the other reviews about the hotel and in the most part i totally disagree with them. My wife and i have just returned from a 9 night all-inclusive stay and we had a really good time. The staff in the hotel could not have been more friendly or helpful and our room was clean and very comfortable.
The surrounds and gardens of the hotel were very well maintained by a very cheerful gardener who obviously took pride in his work.
The food in the restaurant was typically mauritian but was always good quality, well cooked and plentiful if not always totally to our taste but then if you want british food go to blackpool!
I would recommend this hotel to anyone wanting a nice and relaxing holiday although my attempts at water ski-ing were pretty abysmal!"
- Travel date: Sat 30th of September 2006
Not what we had hoped for
"Well the hotel is definitely in lovely gardens and in an excellent position for visiting the centre of Grand Baie and getting out and about. However, we were disappointed with the hotel. The room was very small and dark - twin beds (which were quite short) and nowhere to sit comfortably in the room. After a few days we asked about moving to another room with a double bed, but were told there were none available and we had requested twin beds when we booked (we hadn't!). However, there was a deluxe room available at a supplement of 1000 rupees per night (about Â£20). We saw the room and decided to take it. It was marvellous - big and airy with plenty of space and a huge bed! My advice to anyone booking this hotel is to request a double bed (if you want one) when you book - as these are in larger rooms. Or to try and upgrade once you get there. The food was mixed - in the evening the hotel alternated between buffet meals and waiter service (or should I say non-service). On these nights there was only the choice of two main courses or a very over-priced chef's special. The portions tended to be small and the service was very slow, and often things were forgotten. The food was also often only luke-warm. Some people seemed to get preferential treatment in the restaurant - the 'best' tables of even special menus. Buffet nights were better, but there wasn't a lot of variation on the evening meals. Breakfasts and lunch were generally okay, but again, service at lunchtime could be painfully slow. The biggest disapointment was that there is no real beach here - just a small area of sand where you can enter the water to swim, but not big enough to sit on, and part of it is taken up with the water sports section. Also, because of where it is situated on the bay, you cannot see the open sea from the hotel, so it gives the impression of being on a lake. If you are looking for a long stretch of sandy beach, then this is not the place for you. The staff were mostly friendly, although some could be a bit surly. It was quite windy in the afternoon and evenings, so do take a cardi or jumper for the evenings. Having said that, it was still winter there so it may be better at different times of the year. All in all, we made the most of it and did enjoy our stay and had some good trips out across the island. We would go to Mauritius again, but not to that hotel and probably not to Grand Baie."
- Travel date: Sun 17th of September 2006
Beautiful gardens and atmosphere
"I can't believe some of the wingeing reviews of this hotel. We stayed all inclusive with Mercury Direct. The rooms were a good size, the pool and gardens excellent, staff friendly and helpful, location good for getting out and about. Grand Baie slightly seedy and charming - the island generally is everything we expected, but certainly not a prissy totally tourist place. Dinners could have been better, but we were able to visit sister hotels (eg Paul & Virginie) for a change, without charge.
Would definitely recommend this hotel in preference to one of the 'idyllic' ones on the island, which are generally miles from anywhere."
- Travel date: Tue 12th of September 2006
Went to the Veranda for our honeymoon, s...
"Went to the Veranda for our honeymoon, stayed for 18 days and enjoyed every minute of it, the staff were fantastic (especially Rishi and Bob) and got treated like royalty.
We opted for the deluxe room and we were very pleased, our room was cleaned everyday, including all of our clothes being folded up which we had thrown on the floor! Lovely big bathroom, sitting area and separate dressing area with 2 big wardrobes and a well stocked mini bar (free for all inclusive). The pool was very clean if a bit on the cold side. The only thing that let the hotel down was the food, 9/10 it was cold and had to send it back.
More choice would be good in the evening as very samey, especially when you're there for 18 days. Overall a very good hotel and would be more than happy to go back again and again. Great position too as only 5 minute walk from the town. Super U supermarket good for shampoo, sun cream etc don't buy this from shop at hotel as I did it was very expensive. Banana bar good for a drink in evening, sunset bar good for pizza and great view overlooking the bay and palais de chine fantastic for Chinese.
Ille aux cerf a great day out but organise it yourself and don't bother with the waterfall trip by ille aux cerf it's a waste of time, stay on the island and enjoy it. Gabriel island is an amazing day out on the catamaran with fab food and the most gorgeous beach, don't pay more than 1000 rupees though. Hope this helps anyone booked to go, we loved it."
- Travel date: Tue 29th of August 2006
Don't go there
"The food was terrible and the room service cost $10 for delivery plus a tip. We had a nice view of the main road.
Beware of the porters, they are the most agressive."
- Travel date: Wed 16th of August 2006
OK hotel with terrible food
"My wife and I stayed at the Veranda Hotel for a week in the beginning of july 2006 and we both agree on the verdict - The food is so bad it ruins every other aspect of the hotel. We were on half board because there were no option from our travel agency to just have brakefast included. Dinners were really bad with very dry meat and fish, dishwater tasting soups and plastic desserts. No drinks (not even water) is included despite being on half board and this also goes for coffee after dinner. Every time you order something you have to write your name, room number, date and signature on a piece of paper.
In addition to this, our room had no windows except for the glass door used for entry. If you want some privacy this is a problem since when being in the room you are completely visible from the courtyard outside. The solution was to use the curtains then leaving the room with no light from outside whatsoever.
Another hint: Watch out for a transfer company called Connections. Their representative met us at the hotel the second day we were there and promised to help us with every problem that may occur. Unfortunatly we trusted our representative to make some arrangements which this person never did. They also charge twice the price for their day excursions (dolphin cruise etc) than other companies in Grand Baie so donÂ´t book anything through Connections.
Good points with Veranda: Service is good. The staff really wants to help you with your problems (which very quite many) and clening etc works well. The beach is small but several water sport activities are provided. Biliards was supposed to be free but required coins to play. Entertainment during the evenings were generally good with one or two really good singers and Sega dance every friday.
If returning to Mauritius we will most likely not stay at the Veranda hotell and if we do we will be sure not to have lunch or/and dinner included.
Hope this review can be helpfull to you."
- Travel date: Sun 9th of July 2006
Not value for money
"My girlfriend and I just returned from Mauritius. Bought a package from a renown London tour operator which included flights, airport pickup and accommodation.
The hotel looked ok though in comparison with hotels in Asia where I have been for business and leisure, the price we paid seems steep and definitely not value for money, as compared with Asia.
Nevertheless, we enjoyed our stay in the hotel. Great location, we went out clubbing at the NGyone and buddha night clubs, almost opposite to the hotel, enjoyed a lot there."
- Travel date: Sat 22nd of April 2006