11 Traveller reviews from Holiday Watchdog
Unsafe - do not stay here
"On 19th May, while we were asleep, sometime between 22:00 and 07:00 a thief entered our room and took 2 i Phones and a camera. The room next to us was similarly robbed, also whilst the guests were inside and asleep. A pass card was used to open their door, prompting the police to consider that it may have been an inside job."
- Travel date: 5th June 2016
The only reason you need to go to Mauritius
"This place is awesome. No detail has been overlooked. Staff, setting, style are all grown up, thought out and delivered with you as the centre of the hotel's world. Do not go somewhere else after you have been here, you will be disappointed. Room 42 is a beaut if you want beach front, big, roof terrace, great views. If you are going to Mauritius, please do yourself a favour and stay here, you will love it if you like charm, style and a kick back chill!"
- Travel date: 22nd October 2008
Fantastic, fantastic fantastic
"We have just returned from having the most restfull and relaxing holiday ever at this hotel. From the moment we arrived until the day we left the service we recieved was 100%. The meals were exceptional, staff very friendly and hotel and beach were kept spotless. Nothing was to much trouble for them we were waited on hand and foot. If you like to be active there is plenty to do with watersport and boat trips on hand also trips organized daily. Jeanette room 38"
- Travel date: 1st October 2008
Lovely relaxing hotel
"We stayed at this hotel for two weeks and despite some rain and the wind had a very relaxing stay. The personal attention of all the staff and owners really made a difference. The standard of food in the restaurant was excellent and the bar staff were great. The only negative aspect was the beach area which was a little disappointing. We would definitely recommend the hotel for a peaceful relaxing holiday."
- Travel date: 6th July 2008
Perfect for relaxation
"We stayed at this hotel end of February, beginning of March. Overall this was a totally relaxing experience. Since the hotel is half-board we didn't really feel the urge to move at all. The food is really good. Both me and my husband eat out a lot and have high demands when it comes to food and presentation, but we were content eating in every night. The rooms are beautifully decorated and our beachfront room was quiet and felt secluded. Like somebody else have written, I don't think you need to book a suite, ordinary room is just as nice. About the beach, I found it relaxing and very nice. You don't get hot since it's windy and the sand is full of corals and sea shells, beautiful. The staff sweeps it every night. If you don't like coral on the beach Mauritius is a really bad choice, since the reefs sorrounds the whole island. It's a friendly and helpful staff, even though they tend to be a bit slow at times. But on the other hand, staying here you're not in a hurry to get anywhere else. If you get the urge to move there is windsurfing, a hobie cat, waterskiing, bicycles... The only downside is as I see it is that not speaking french is a problem. You feel a bit left out and you also get the feeling that the owners aren't comfortable speaking to you. Their website states that all the rooms has wireless connection, this is not so, the bar has wireless but nowhere else. All in all, book that trip!"
- Travel date: 12th March 2008
Excellent experience and value
"Having 2 weeks to stay in Mauritius we decided to try the first few days in this "boutique" property which nestles in a pretty bay in the north of the Island. The Belgian owners provide impeccable style, care and enthusiasm. The hotel boats cute rooms, right on the bay, the style and decoration are joyful and the food is international in it's source and good quality. We recommend this hotel very highly, for a smaller and more personal experience."
- Travel date: 4th February 2008
Paradise on earth
"This hotel is probably one of the best we have ever stayed at. The staff is very friendly and helpful. The hotel itself is beautiful and the food is excellent. Our complaints are very minor and really not worth mentioning. We stayed at this hotel at the end of our honeymoon and it was amazing. Just one tip, the suites are not really worht the extra money. To my opinion, all the rooms are beautiful and a standard room is just as good."
- Travel date: 23rd October 2007
Intimate luxury - Loved it !!
"Overview This hotel is a little bit of paradise. My husband is not a keen traveller so we wanted a small and intimate hotel to stay in where we could totally relax and be comfortable in our surroundings. Booking and transfer We arranged our trip with the hotel directly and the staff were magnificent from the start. We were met at the airport by their taxi driver who was wonderful and told us about the history of the island. The transfer time even in rush hour on a Monday morning was only 1.5 hours and the drive was accompanied by some magnificent scenery along route. Welcome We were met at the hotel gates by Danielle who we arranged everything with and given a very needed welcome drink before a full tour of the hotel and all its amenities was provided and then we were shown to our room. Hotel facilities and rooms The hotel itself is complete unadulterated simplicity and luxury, We stayed in a basic charme room which was still lovely the bathroom we had, had a full size roll top tub which I could lay out completely flat in (and now have to have one at home!!) and the room was clean and unfussy with `tea and coffee making facilities`, a LCD TV and a DVD (the hotel has a huge stack of DVDs you can watch and then return and a large library full of magazines and books) Food Breakfast was a sublime affair with continental, cooked breakfasts or crepes which were all served with a smile and served from 7.30am to 10.30am in the restaurant or until 7pm in the evening in your room should you desire (continental breakfast only). You have to ask for cooked breakfast though which was not clear, and we only worked it out on about day three. We were on half board but lunch is also served for a supplement which had a great selection of salads and snacks and cooked meals if you wanted. Every day from 4 to 5 pm they serve afternoon tea which consists of some really wonderful cakes and tea and coffee. This was a really great end to some stressfull sunbathing !! and gives you an opportunity to meet with some of the islands wild life as the local birds are also very fond of the cake and I would advise you not to leave you cake alone at any time or you will loose it. Each evening I had the cocktail de jour - which I became very partial too, and canapÃ©s in the poolside bar followed by a three course a la carte evening meal. There is a dress code in the hotel for the evening meal which is no shorts or bare feet for guests but a lot of people got dressed up for dinner so I was glad I took some dresses and fancy shoes and my husband felt more comfortable in a shirt. The menu was fantastic and had a great choice of staples, some for supplement but they were worth it and of course the menu of the day presented by the chef. We also had the sushi menu at a supplement which was possibly the best sushi we have ever had and I almost burst trying to eat it all. Testament to how good the food was is the 10lb I gained in 10 days !! The Shame. Getting around There is a free shuttle boat 4 times a day over the bay to Grand Baie which is a beautiful little resort with lots of designer shops and a massive supermarket which has to be seen to be believed !! Great for luxury items and you can still get some cheap Gifts to take home. Extras The hotel also has some magnificent boats. A speedboat - we hired this for a private tour, on the last night. We left the hotel at 4.30 pm and were taken on a 35 minute tour of the bays and out to a great snorkelling reef where we snorkelled for about 45 minutes, we then watched the sun set from the boat which was the most magnificent experience and we got to take loads of photos. The also have a traditional sailing boat which can also be hired, or you can go out on excursions on it which are arranged about 4 - 5 times a week. The hotels also offers snorkelling equipment, windsurfing and has a hobbie cat and you can get lessons on all of these activities from the great guys at the boat house. There is also a little boutique which has travel essentials as well as nice gifts, so you dont even really need to leave the hotel if you do not want to. Spa - There is a great little spa which has a turkish bath and hottub which are included in the room rates as well as a large host of spa treatments which looked fantastic. I did not have any treatments but the menu itself was relaxing enough. Weather We had good weather but one point to really take a note of is that this hotel is on the very top edge of the island and as a consequence of this it is VERY windy here. The pool area has a glass windbreak and there is a secluded area by the spa but the beach is very windy. I really liked this as I am not great in the sun and it really took the edge of the heat but it did mean I got a nice case of sunburn on day two as I just did not realise how hot it was. So be warned and take your factor 45 !! Beach The beach in the photos looks like powder white soft sand but dont be fooled, the sand is like shale and is course but this is because this part of the island is windy and it would all blow away if it was not heavy. Don`t let this put you off though as the beach area is still wonderful and you have fantastic views over the islands. If you are looking for a powder white beach, there is one 5 mins away by bike on the same side of the island as the hotel and just opposite by boat at Grand Baie itself. Summary If you want to feel as though you have rented a private villa for yourself but want the luxury of a 4 star hotel to boot, with a relaxed and seculded feel then this really is the place for you. We sometimes even got the place to ourselves which really is special."
- Travel date: 22nd September 2007
Paradise not found
"We stayed at Hotel 20 Sud for our honeymoon in November 2006, which we booked through Susie Freeman Travel. Although the personal service and value for money we received from Susie Freeman was exceptional, we were unfortunately disappointed overall with our experience of Mauritius, in no small part due to our hotel choice, particularly in view of the reputation Mauritius has for being an idylic island with outstanding hotels. We picked 20 Sud because it looked and sounded like everything you'd expect from a unique, boutique hotel - it actually felt more like a high-class B&B in very nice surroundings. On arrival, after a reasonably comfortable 11 hour flight with Air Mauritius, we were collected in a BMW X5 courtesy transfer car (arranged by Susie Freeman) but when we pulled up outside the hotel, two hotel porters looked on as we attempted to take our own luggage out of the car and carry it across the narrow, badly pot-holed road to the hotel gates (that together with the high stone walls resembled a prison!). Our driver actually ended up helping us and this was unfortunately our first impression of the hotel, which didn't bode well. Upon eventually being greeted by the hotel's hospitality manager, we were given a brief explanation of what the hotel offers, a tour of the facilities and then presented with a selection of posh toiletries that was a nice touch but posed an unnecessarily difficult decision when still a little dazed from the long journey. Being as we were on honeymoon, and after hearing about other couple's experiences of hotels in Mauritius, we perhaps naively expected some little extras from the hotel like flowers, wine or some other nice little touches that make you feel special but we soon learnt not to expect any special treatment at Hotel 20 Sud. We didn't even get a flower in our room! We stayed in a Charming room and so maybe you need to stay in a higher grade room to receive those little extras. We also celebrated a 40th birthday while staying at the hotel but this was only recognised by a single candle placed in a regular desert, this being after we'd booked some horse riding, a massage and lobster for dinner through the hotel - Susie Freeman on the other hand was kind enough to send us a wicker bag, a bottle of local rum and a handful of postcards on the day. The room was nice but nothing special - the bed was a very grand 4-poster but it was a little bit too big for the room and so space was quite limited. The bathroom was a little shabby, but the large tub was very nice for the two of us to share and a balcony overlooked the pool, bar area and the ocean, which was nice to relax on in the evenings prior to visiting the very pleasant bar. The food was very good but we did get fed up with fish being the set-menu choice virtually every night. Staff generally were very friendly but not very attentive and some didn't speak very good English. At times it was a little hard to be understood when asking about the menu and you were left guessing as to what was available for breakfast - only a continental breakfast, cereal and freshly prepared pancakes appeared to be on offer but in fact various cooked breakfasts were also available on request (we were on half-board). The hotel does not have a beach - sun loungers are placed on patches of what can only be described as kitty-litter (painful to tread on in bare feet) under a sun shade and spread over a grassed area that stretches out to a fairly rocky ocean front, which was OK for swimming, snorkelling and some free water sports (canoeing and a Hobby-Cat). If you want a beach holiday then don't consider this hotel unless you're prepared to catch the free shuttle boat everyday that will take you to some of the beaches around Grand Bay or Grand Bay itself. All in all we did enjoy our Honeymoon but we were expecting greater things that this hotel just didn't deliver, especially when we could have stayed at one of the larger, well known hotels with excellent reputations for the same cost. We would unhesitatingly recommend Susie Freeman Travel but please think twice about Hotel 20 Sud... unless you're French."
- Travel date: 4th January 2007
not quite paradise
"we stayed at the hotel for the last leg our honeymoon. The rooms are really beautiful however we were very disappointed with the food and choice of wines. The hotel is on the bay at Grand Baie but doesn't have a beach which was disappointing. The hotel staff were reasonably helpful however we had items taken from our room which were not taken seriously by managment."
- Travel date: 13th December 2006
Quiet piece of paradise
"This hotel is the best you can get for a quiet and relaxing honeymoon, very few rooms and plenty of atention from the owners themselves. Our room is the one advertised on their web page, and as told by a friend of the owners: "It is the best of the whole hotel". We did not get to see any other but this one was just perfect. The bed had a very thick and comfortable mattress, just what you need after the stress of a wedding, but if you need more, they also offer different types of massage (worth every pence) and a free access to their jacuzzi. They can arrange daily excursions or activities, loved the horse-riding and water-skiing, but so will outside agencies at lower prices, compare before booking. We stayed on a breakfast and dinner basis, and do not regret it as the food was excellent. For dinner, they recommend a first course, main dish and dessert but you are free to change any of these for others on the menu, which is excellent compared to imposed meals of the other hotels. They had musicians play before dinner every night so you could sip a drink nearby the pool listening to music before eating. The only drawback, there had to be one, is that it is located off a small, non lighted road with plenty of stray dogs and can be dangerous if you attempt to walk at night, so you need a taxi to go everywhere. This is also the best and cheap way to visit the whole island. Book a taxi for the day and tell the driver where you want to go. He will drive you everywhere and wait for you white you visit or shop. Tip: Go to the race horsing (on Sundays if I remember well). It is extremely popular and fun if you like seeing the "real" Mauritius. Also, we were told the best season to visit was from September to December as it can be quite rainy or hot during the rest of the year. It definitely was windy and rainy in June. Enjoy your stay in this lovely hotel and island!"
- Travel date: 28th September 2006
20 Degres Sud is also called
- Boutique Hotel 20oSud
- 20 degres sud grand baie
- 20 degres sud hotel