29 Traveller reviews from Holiday Watchdog
I would recommend my friends here
"I enjoyed my stay during December,2014 for 3 days. the rooms were clean and the staff very helpful. The food was also good. Well the beach boys are not a nuisance if you don't entertain them. One thing I did not like though was the day there was a wedding reception and the waiter asked me to go serve and sit with the guests who were attending the wedding. I declined and instead i was served by the pool. Everything else was good."
- Travel date: Mon 19th of January 2015
sun n sand kenya
"have just read some of the reviews for this hotel and found some of the comments very hard to believe (though people are entitled to their opinions and experiences )my wife and I plus other members of my family have visited this resort (my wife and I 7 times ) and have ENJOYED every visit, yes the rooms are basic but meet requirements with a fridge tea and coffee, and a large shower / bathroom , the staff are excellent the food very good and pool areas very clean,also the pool staff are very good too.I do agree the beach boys can be annoying but if you tell them you are not interested in any trips 99% will leave you alone, also we have swam in the sea (as did many others ) and found the water very warm though there was a bit of seaweed but we get this on our own beaches and cannot be helped, also the tide comes in twice over here too!my kenya experinces have been wonderful and we are due to go back again soon"
- Travel date: Wed 20th of July 2011
Do not stay here!!!
"This hotel is advertised as a beach hotel. You cannot go on the beach without being hounded by the locals to go on trips/ safaris etc. The beach is not suitable for bathing it is horrid. It is full of rocks, seaweed and sea urchins.
The food was ok but the drinks are horrid. All teh dark spirits taste the same, like medicine!! The beer is watered down and cola as a 'head' on it!!
The rooms are shabby and the bedding is threadbare and tatty. The bathroom tiles are a dark green and the grouting has gfone brown...yuk!!
The evening entertainment is very very poor. A small team doing their best and then a disco.
Definirely not even worthy of a 1 star let alone 3/4."
- Travel date: Thu 2nd of December 2010
Sun and Sea View (not Sand)
"We celebrated our 25th wedding anniversary at this resort. We prebooked a 3 night safari and were glad we did as the prices at the hotel through the tour rep were much more expensive. Our four day/3night safari at Tsavo East and West was well worth the money, the lodges each had something different to offer. The driver/guide,Salim, worked for the safari operator Pollards. He was very friendly and informative and went out of his way to help us see as many animals as possible. We shared a mini bus with two other couples who we got one with really well and enjoyed meet ups during the rest of out stay at Sun and Sand. The food at the lodges was always very good but this was only full board so you paid for all your drinks (including water). The tour guide provided 2 bottles of water per person in the van each day. There is an expected tip to the driver/guide of 500 kenyan shillings a day (Â£5) per person. This may seem a lot but when you are tipping a porter for picking up your bag for 30 seconds and he is with you all day everyday then it puts it into perpective. The fourth day/morning was spent travelling back to the hotel.
My husband made the most of his holiday at Sun and Sand and did a PADI open water certifcate. This was rather intense and meant he spent alot of his time reading and watching videos and in the water. I was a PADI widow for most of the time.
We went on a VERY EXPENSIVE sea fishing trip and did not think it was worth the money at all. It cost us Â£60 each for a morning of fishing for 4 people. Sorry for you keen fisher folk out there, I'm sure you would love it.
The people at the local beach stalls and village shops were friendly and not pushy. The price they quote is 2 to 3 times the price they expect. Go as low as possible, they won't sell at a loss - they can say no and so can you. I prefered talking to and buying from the women.
All the staff expect to be tipped but it is not compulsory. We tipped porters as we went along but the room stewards and waiters we tipped on our last couple of days.
I refused to go to the school/orphanage as I felt pressured from the locals to go and felt it was just for the benifit if the beachboys who would expect a tip for the privilage of taking you. Instead I donated cash to the hotels local charities. I bought 20 mosquito nets for 1000 kenyan shillings (Â£10) for pregnant mothers and children, including the sprays and resprays. I was shocked by the price as I pay over Â£5 for a single mosquito net to the British charities that provide them as gifts. The hotel's charity has a special arrangement with a firm in Kenya that make mosquito nets.
The accomodation was clean and tidy. It was cleaned and replenished daily. The food at the hotel was good, but a little repetative.The staff were very friendly. The pools were good. The sunbathing facilities were good BUT there is NO BEACH to talk of. You sunbathe in the beach gardens of the hotel under the palm trees. The beach/sea view is lovely but there isn't a beach for sunbathing. The hotel gardens are very good though.
My husband visited the Voyager resort and said it looked far more superior to Sun and Sand but we were happy enough there.I would recommend this resort to a family on a budget as it has plenty of good facilities, entertainment, food and drink to keep a family happy for the duration.
If we went back to Kenya I would choose a different resort out of curiosity; not because this one wasn't good enough."
- Travel date: Thu 23rd of April 2009
I'm 15 and even i thought the facilities...
"I'm 15 and even i thought the facilities that the resort contained are top of the chart.
The range of food they produced was very wide, the people were very friendly, and all staff were willing to help with anything. I see Mrs Sj Blackman has posted here, i was a friend of her and her son's who i met out there, everyone enjoyed it as far as i know, and i'd love to go again."
- Travel date: Wed 1st of October 2008
I took my girlfriend Moyra here to celeb...
"I took my girlfriend Moyra here to celebrate a special birthday and we had an amazing time. We found the hotel spotless and the food was very nice and plentiful of choice. All the staff could not have been of more help and nothing was too much bother for them We also done our trips through the beach boys and they were tremendous, yes of course be careful but we enjoyed every trip we went through them. We also ate out a few times in other areas and a must is to eat at the Tamirand Sea Food restaurant, brilliant.The visit to the schools and the orphanages was another side to life that we will never experience, we took t.shirts, sweets, pencils, crayons, notepads and teddies for the children and they were over the moon with these gifts. We went on safari for three days and had the most wonderful time and experience of our lives, we could not fault this holiday in anyway and most of the people we met up with felt the same. Some people are just never happy where ever they go and Kenya is a third world country so they should think about that before they book this type of holiday. The roads were an experience to travel on, and traffic so busy and nose to tail anywhere you went but, no rush just watch the people and their way of life, it made us very humble."
- Travel date: Sat 27th of September 2008
Jambo (hello) Were do I start......
Were do I start...
I'm only 16 but 15 at the time of the holiday. I'v been so many places in my life including some beautiful places e.g Ischia, New York, Barcelona, France, Canari islands and many more but Kenya was the most AMAZING! Although I only came back about two weeks ago my aunty and I are looking at cheap deals to go back to exactly the same place in February (although we would love to go next week). The people in Kenya are incredible people; living in poverty and such big smiles on there faces all of the time. The hotel staff are all so helpful and lovely. Yes, there are beach boys but there not as bad as everyone says... other people have just got MUG written on there head which attracts beach boys to them. Just outside the hotel are two clubs just two munutes away these are really good because the bar in the hotel closes at 11 so for any party people the clubs are called sweet waters and selshas, also there are clubs in Mombassa avoid Casarina because it's basically a family party with the cheesy 80's music. The hotel itself is fantastic staff, hotel, food, pool just everything great
Sorry I can't write more but i am ment to be doing my coursework!!!
DEFINATLEY GO TO SUN N SAND!!!! oh yeah and before we went we were worried because of all the bad reviews...take them into consideration but just ignor because it's amazing there. "
- Travel date: Mon 15th of September 2008
Sun and Sand resort was fantastic. The f...
"Sun and Sand resort was fantastic. The food, accommodation, staff, complex was everything to die for. Going to a third world country we had concerns especially reading other reviews. This was not only a fantastic relaxing holiday but also very educational. I took two children with me age 13 and 8 and they both learnt so much even the poverty side. Understanding that they have everything, my son left his MP3 glasses,IPOD,FOOTBALL and clothing. He felt good by doing this. The entertainment staff were fantastic and friendly. The Beach boys made our holiday (Franklin Hope Company) There names Lucas, Zero and Chico could not do enough for us. They took us on Safari (this was 200,00 cheaper than first chioce), Reef walk, Shopping by Taxi and many village walks. They are great people and understimated by First Chioce. Make sure you book all your trips with these people. I cannot fault the cleanliness of the whole complex. The rooms cleaned daily, pool cleaned daily the gardeners work so hard and I have never been on holiday were i had a choice of a sunbed. Kenya is the place to go and sun and sand is the place to stay. Book now you dont know what you are missing......."
- Travel date: Wed 3rd of September 2008
We spent 2 weeks at Sun and Sand at the...
"We spent 2 weeks at Sun and Sand at the start of August 07. We booked last minute and really werent sure what to expect from Kenya.We totally loved it!!!Rooms were fine, good variety of food, staff polite and helpful, grounds nice. Went on a 3 day safari to Tsavo East and West - fantastic!!!We have been to several places in the Caribbean but Kenys was our best holiday. We are going back agan this August to Sun and Sand and will just do a different safari. This is a great holiday for just about anybody."
- Travel date: Fri 23rd of May 2008
We stayed at sun and sands staying from...
"We stayed at sun and sands staying from 17/12/07 till 31/12/07, We would have put this review on earlier but we have been waiting for doctors results coming through........
Well where do I start!
ok the good points first,..................... Getting on the flight home
We are a party of 8 (4 adults and 4 children) and each and every one of us were ill with sickness and diarrhea and very bad stomach cramps, I went to a local doctors who had said it WAS food poisoning and gave me loads of medication to take and I have to say I started to feel better on day 7 but has I have said each of us were ill, and 4 of our party whom are still very ill have seen their local doctor and the sickness/diarrhea HAS been confirmed has a high strain of salmonella. We have also had environmental health in contact with us
We were not the only ones ill, we spoke to about 20 other families who also said they too are or have been ill with the same symptons
I know alot of people will say it was just the mombassa express but believe me I wish it was just that, I have never felt pain like it, sorry yes I have, But I was in labour, And also alot of people have said it was the mallaria tablets again let me stress IT WAS CONFIRMED TO BE SALMONELLA.
I would really like to hear from anybody who has been ill whilst staying at sun and sands but firstly say if you are still having symptons please seek medical advice, my husband had to be in quarantine for 48hrs whilst on medication to recover from this horrible food poisoning, my email address is below
The first choice rep was an absolutely waste of space not interested in anyone being ill.
Also I would like to say that a few people had their safes broke into and mobiles stolen. again first choice rep not interested
I would like to say that the day time entertainment team are good,
Teddy, Rooney,Sandy,Chris, Morgan all of you lads sorry if i've missed anyones name out.
Night time entertainment sorry but it was terrible same shows, same singers, same boring thing night after night just so glad we are all back home
Would we return to kenya YES
Would we return to sun and sands NO WAY
My email is [email protected]"
- Travel date: Fri 18th of January 2008
Hi. Just come back from Kenya. Sun N S...
"Hi. Just come back from Kenya. Sun N Sand lovely hotel except you do expect to get robbed whilst on safari. One room had the safe taken out and returned without the money. No sign of a break in. Passport and watches bought on the plane and plane ticket left in safe. Another door was kicked in and cash stolen from the safe. The hotel Manger is supposed to be the only one who can override the safe but during the arrival meeting, it is explained that if you cannot get into your safe, the staff will deal with it from Reception? Security Guards were based in the complex? Apparently, this happens every Christmas.
You cannot sunbathe on the 'beach' because of the men touting for business regarding Safari's. You are followed down the beach. They also charge you for walking you out on the Sand Dune which you can do yourself. They also ask you if you would like to come to their homes - be careful as you will be charged for this experience as one family were. You will be expected to pay for anything they do for you which is your choice. You will be expected to tip for nearly everything on trips. Your choice.
There were over 50 or more of us with stomach bugs. One lady treated for food poisoning. The Rep told one of the women there must be more than 10 before they said they would deal with it. She came back with 11. We others thought it was the tablets for malaria but we were all on different ones thats why I didn't report it as first. When we found out we asked for a Sickness form. Please note there are no Accident forms and my rep just blew me off when I wanted to report that I tripped on the uneven paving in the pool area and almost taken off the top of my toe. There is another form you can get but he has to fill it in. He did not and told me it was too late due to me giving it to him at the airport. It was not a complaint and he could have done it in two mins. The British Council were informed of the robberies and illness. We were told to report to our doctor when we got back home.
I did enjoy the holiday and the staff at the hotel other than the rep, were very nice. However, I was asked 4 times by staff if I would sponsor them which I refused. It got so bad with one, I stopped going into the main meal area. They wanted me to take them back to England. I would stress that I would go again but not by First Choice or same hotel. I must stress I did enjoy my holiday but carried all my I.D. etc with me. Please visit Kenya for the experience."
- Travel date: Thu 3rd of January 2008
I stayed at Sun N Sand in December 2007,...
"I stayed at Sun N Sand in December 2007, and can only assume they have seriously dropped their standards. I had a horrific time. For a start the hotel is more like 2*/3* at best. The location is terrible - very isolated, and taxi's are really expensive which left me feeling trapped in the hotel compound.
The beach is not usable due to the small strip of sand available, beach boy harassment and dead coral (sharp). Strangely for an equatorial coral area the water is almost devoid of sea life and the sea is un-swimmable due to depth, dead coral and dangerous sea urchins.
The hotel itself is garish in decor, but would probably have been nice in 1970 (despite a recent refurb). The food was decent, and range was good, but my wife and I had stomach problems for the duration of the stay.
All activities from the hotel are expensive and the Kenyan mentality seems to be 'if tourists would pay a lot at home, then they will pay it here, plus some!'
To top it all, when I left the hotel to go on safari, my digital room safe was broken into (and relocked using my chosen code). This led to the loss of Â£2100 from my accounts. I can't recommend this hotel on any level!"
- Travel date: Wed 2nd of January 2008