12 Traveller reviews from Holiday Watchdog
Amazing Place and Amazing Staff
"The service was excellent, The GM Mr. Aloise has made that place wonderful. The room was very clean, the room steward of my room 232 was great, the food was delicious, I thought they would discriminate us as we were only few African's and lots of Wazungu's but to our surprise no!! They treated us equal and even gave us more attention. Amazing staff with attention to details. My wife's birthday was the best thing ever there. I don't have words to describe the great feeling of hospitality we received. Will definitely be back and also recommend colleagues and groups especially fellow Kenyan's. Not forgetting the Reception staff so welcoming and always funding out if we were happy. Kelvin the Duty manager and Anthony the Asst manager were always there to make sure we were happy.. Kudos' Mr. Aloise you are the best!! "
- Travel date: Tue 16th of August 2016
"Firstly, I can't understand why anyone would write a negative review about this hotel. The hotel was clean, food was utterly amazing and the staff were so attentive and friendly. It may interest some people reading this that if you get to know the staff you will understand how difficult life is for them and yet every day they turn up for work with a smile on their face.
My friend and I had the most amazing Christmas at Papillon and I want to return every Christmas now. The amount effort that was put in to make the hotel a truly magical place at such a special time of year was so lovely.
Our room was cleaned very well every single day with clean towels and when we asked for the laundry service having been on safari the staff were quick to do this for us at very little cost. The guys (Animators) around the pool area (Philip, Gorge, Nicholas and Ken) were all lovely guys who made us feel so welcome every morning. The barmen (Fred and Zero) were so lovely and friendly and we had such good fun cracking jokes with them during the day or at night time when we got to meet DJ Shocq (a lovely guy with a heart of gold). The gardeners do an amazing job to keep the area clean, tidy and safe (coconuts dropping from trees!). If you like beauty treatments go and see Roseanne for a massage; she is amazing!
Please, don't just look at the negatives when you go on holiday - get to know people, talk to them and discover their culture and ask yourself what you really want from a holiday. This hotel is beautiful, in a fabulous location with amazingly friendly people working there for very little (if nothing when in training) money."
- Travel date: Sun 8th of January 2012
Beyond our expectations !!
"We stayed at Papillon Lagoon for 8 nights from 2nd of Oct after 7 nights on safari in Kenya,it was the perfect way to relax and unwind after a full on week !!
The people we met from management to porters were so friendly and could'nt do enough for you.
Food was very good always enough there and catered for all tastes.The pool was tremendous! Immaculately kept with a great pool bar ideal for a cool relaxing beer after sunning yourself on our sunbeds which were kept for us daily by the attendents for a few shillings !!
We re-newed our wedding vows whilst there and it was a very beautiful and emotional experience the service and the flowers that decorated our terrace were amazing.
Beach was fantastic but with quite a few beach boys trying to sell things from morning til night .
Evening entertainment was quite good with a mix of African dance to disco and a Masai night but not too late as bars were closed by 12.
Overall we had a fantastic stay made all the more enjoyable by the staff who just made our holiday, we will be back !!!
Trish and Jeff Derrick"
- Travel date: Sat 14th of October 2006
Fantastic all round
"We came to stay at this hotel on an all-inclusive basis as part of our honeymoon package. It is situated approximately a 45 minute drive from Mombasa City. The hotel is beautifully laid out with mature and clean gardens. The rooms are also very clean and tidy. The staff are excellent, extremely friendly and do everything they can to make your stay enjoyable, from the gardeners to bar staff, actvities people to waiters, receptionists to care takers. The food is also exceptional with a great, healthy and very tasty variety provided for breakfast, lunch and dinner as well as afternoon tea time. There are steps leading directly to the wonderful white sanded - clear water Diani Beach. Unfortunately, due to the many beach vendors along the beach, it isn't frequented by many tourists which is a shame but we were all the more happy to have had ample space for sunbathing and relaxing in the hotel gardens by the pool. Each evening, different entertainment is arranged for the guests to enjoy after dinner which included a snake and reptile show, african dancers and musicians. Just one thing to look out for however, are the monkeys that freely roam through all the hotel grounds along this stretch - whilst great fun keep hold of your belongings, including your drinks. Having also had an amazing time on safari, we hope to return to Kenya and will probably stay at this hotel again if we do."
- Travel date: Fri 13th of October 2006
Get what you pay for!
"On the positive side the staff are friendly - even when not after a tip.The entrance and reception is quite imposing BUT the rooms are tired and could do with an update.The showers are appalling,probably the worst in Kenya-nothing but a poor dribble.That said they are clean.The food is unimaginative though plentiful, there is not always a vegetarian option.The drinks(local) are not very good and could turn you tee-total(having said that some people did not appear to leave the bars!)The beach is beautiful to look at but a nightmare to experience.So few people step out of the hotel that they are easy prey to the beach boys.They do usually take no for an answer but the sheer number of them is exhausting. Worst of all are the "schoolboys" - they start by giving you their life story and end up asking for money,stationery,toiletries,clothes( usually what you are wearing)Apart from the very expensive organised trips there is really nowhere to go.So you pay your money and take your choice."
- Travel date: Thu 21st of September 2006
Average at best
"We stayed in this hotel for a week. We had told our travel agent we would prefer a beachfront room but on arrival we were given a garden room as far from the beach as you could get. We asked about a beachfront room and were told to check the next morning. When we got to the garden room we didn't bother to unpack. We were extremely disappointed (and disgusted) with the garden room. It was very run down, dirty, had loose electrical points on the walls and ceiling, very stained curtains and a useless mosquito net which was full of holes and gaps. The shower cubicle resembled a urinal!
The next day we managed to be moved to a beachfront room but as this was an 'upgrade' we had to pay and extra Â£100 for the rest of the week. This room was much better and had a great view of the beach but was still only what you'd expect of a 3* hotel. This room still had a few problems - stained mosquito nets etc but was much cleaner than the first room. The towels were changed every day but always smelt damp and fusty, as though they had just been swapped with another room's - probably best to take your own.
The public areas of the hotel were of a decent standard and it has a good pool. The beach and sea are lovely but you'll get hassled by hawkers as soon as you set foot off the hotel grounds.
Evening entertainment isn't upto much and the of three bars that are advertised only one is open at any one time - same applies to the two restaurants. The buffet meals were ok but lacked variety.
Staff are all very friendly but service is sometimes a bit slow. We had to ask 3 times for extra pillows and came back to our room one day to find the cleaner had left the door open.
The week we stayed here was supposed to be a relaxing week after a week on safari but it the issues we had made it difficult to relax. We will definitely not be staying here again and would not recommend it to anybody."
- Travel date: Thu 21st of September 2006
"We stayed at the PLR end Aug/begin Sept. Can only endorse comments made on review dated 11/9/06 in terms of the hotel setting, grounds , food (good but repitative, stir fry best meal), and cleanliness.
Our party of 7 were from age 16 to 78 and all found something to enjoy. The evening entertainment was a bit naff but the day time activities as organised by George and his team of animators made our holiday. The water polo especially was great fun.
The staff were all friendly but outside of the hotel the pestering to buy wood carvings gives double glazing firms a good name! The beach boys are charming, remember your names to constantly greet you.....but if you deal with them then be prepared to pay more than you would in the local supermarket for the same goods, a couple of people ended up paying out Â£70/80 for goods that would have cost Â£10/20. If you like snorkelling then it is worth going on the boat to the sand bar, a two hour trip and bookable via the hotel at KS 1200 (approx Â£9). Equipment included."
- Travel date: Fri 15th of September 2006
"We stayed at this hotel for two weeks at the begining of August. We went there on our honeymoon and were not disappointed at all.
All the staff are very friendly and helpful. the grounds are amazing, and everywhere is so clean (our room was cleaned everyday whilst we were there!)
The food is amazing too, although it does get a bit repetative, we were there for two weeks and they seemed to repeat the menu on a weekly basis with a few variations. you must look out for their stir fry lunch day, amazing!!!!
The Gardens are wonderfull, amazing plants and flowers, and the variety of wildlife was amazing, from millipedes to butterflies, and of course dont forget the monkeys! They were even joined on two days by some baboons! Dont worry the monkeys are quite safe as long as you dont feed them (trust me i found that one out!! haha)
The atmosphere of the hotel was very relaxing whilst we were there. The evening entertainment is done in the beach bar (not actually on the beach, but over looking it on the hotel grounds) this is situated at the furthest point away in the grounds and, although not a far walk, means that you aren't disturbed if you want a quiet night in!
The entertainment was quite good, a cabaret act at about 9.30pm followed by a a disco. The day time activities, although we didn't take part, also appeared to be very good with the animation team making everyone feel very welcome.
All in all this hotel was superb and we cant wait to go back there.
If you would like to ask any questions about this hotel, or if its your first time to kenya (it was ours) then feel free to email me and i'll see if i can help."
- Travel date: Sun 10th of September 2006
Wedding day to remember
"Well what can i say i stayed in this hotel before i met my husband in 95 & 97 & it's got a lot better. When my husband asked me where i would like to get married, i told him i would love to get married in kenya as it's my favoriate place.So we made all our plans & got married at 11oclock on 14th feb 2006 it was really really lovely, my flowers where lovely we had african dancers they came & got me from my room, with the lovely wedding co-dinater Zaina who made sure that every thing went to plan they walked me all through the gardens down to an area right by the beach,i was having pictures taken whilst walking to meet my husband to be, and by the time i reached him he was melting and we both felt very emotionable it all went so lovely we didn't go to kenya with family, but met a lovely couple who where are witnesses and spent the day with us,the whole hotel was watching and told how much they enjoyed the day as we where the only wedding that week which was nice it made us feel very very special.The hotel is lovely food very good the beach is fab,locals are freindly and there are monkeys around the hotel.We went on a great safari and stayed at Nugatunie Lodge. We will most certainly return as soon as we can. Just can't wait!!!! Thanks again Zaina for everything."
- Travel date: Mon 17th of July 2006
"A good place to go if you want to really chill out. There were pluses and minuses about the facilities but after we left we were told the hotel was due for refurbishment. Although there were variable numbers of kids there, it is not really a place for them. Teenagers found it boring especially in the evenings. They can only take so much of native dancing. Promised daily animation often did not take place and the animation team were nice and friendly but could be lazy. Sports equipment was fairly appalling i.e., only 1 decent badminton racquet, terrible pool table, rubbish darts, rubbish table tennis equipment. The water sports were not all that was promised. Masks and snorkels could be borrowed but no fins. There is no internet and the nearest available is two doors up and very, very slow.
The grounds were nice. Sunbeds and mattresses were heavy, rickety and stained. A lot of the staff are very good and friendly but some had their favourites amongst the people that tipped at the beginning of the holiday and not the end! Food was pretty good and drinks fairly plentiful. The best part was going on safari. Given the choice, I would choose at least a 50/50 safari and beach holiday. Ours was personalised and closely monitored and very good. It was tailored to our needs and arranged before we left over the internet."
- Travel date: Mon 15th of May 2006
Excellent and beautiful place to stay
"Totally recommend staying at this hotel.. its a beautiful setting, the staff work very hard and are very friendly... the food was excellent, very healthy and varied.. We got married at this hotel, they arranged everything.. we didnt have to worry or do anything.. just be there..Zaina, the wedding co-ordinator was very helpful.. fully recommend having the african dancers if you plan a wedding there. The beach was beautiful, only thing that spoilt it was the beach boys, selling you anything and everything.. they will not leave you alone, but then again, there are some nice ones that just want to talk to you and find out more about the world outside Kenya.. some dont have an education after primary school and are very stuck where jobs are concerned..
We are definately going back again, hopefully very soon."
- Travel date: Sat 15th of April 2006
Excellent value for money
"We loved our stay in this friendly hotel. Spacious room with sea view and view on the pool and lush garden. The food was excellent as well at lunch time or at dinner. Varied, enough and always hot. Our compliments to the owners who run this place. For once (both my wife and I are extensive world travelers) we had nothing to complain about. One should always bear in mind that this is Africa, and given that fact the value for money is excellent. Jacques and Yolande Vossen - Belgium"
- Travel date: Tue 28th of March 2006