Neptune Paradise Beach Resort & Spa

4 star hotel

Reviews summary

4
Good
( 528 reviews)
Brilliant
223
Good
192
Average
59
Poor
40
Awful
14
 

13 Traveller reviews from Holiday Watchdog

Safaris and Hotel

3
Average
Reviewed Tue 31st of March 2009

"For any one going to kenya try and find www.juliustsafaris.com for all your trips
We did our safaris with this company and everything was good.We had lovely time in Neptune paradise beach hotel.The service in the hotel is well done and the hotel rooms are good.We shall be back soon early next year.
Charlotte and Mike."

Holiday details

  • Travel date: Tue 31st of March 2009

great holiday

4
Good
by
Reviewed Sun 22nd of March 2009

"arrived 17/02/o9 departed 10/03/09,three weeks of bliss,weather was brill food was good bar staff were excellant entertainment was tipical kenyan met nice people.the grounds were excellent.the animation team worked hard.if you have a doubt about going dont have.everybody loves football from manager down,one small problem is the rooms are not very sound proof, and if you love monkeys this is the place for you. the bar area has a fantastic atmosphere, and you get to drink out of glasses not plactic cups, tea and coffee on tap all day long, would go back to this hotel again which speaks volumes."

Holiday details

  • Travel date: Sun 22nd of March 2009

n i ce hotel

5
Brilliant
by
Reviewed Mon 23rd of February 2009

"hello i stayed at this hotel for a week all inc ... and i loved every minute of it the beach is beautiful ..there is lots of friendly people there al the staff.. there is monkeys running around the hotel and there very cheeky . . . well the name of the hotle says it all neptune "paradise" beach hotel .. the only thing the security there say dont walk along the beach too far but the ..local people are fine they might harras you a bit a first but they are harm less and never for get your name ..the bigest danger of all there was coconuts falling from the trees above the sun loungers when a bit windy another thing the food in the hotel you have to watch what you eat a bit as i had the runs from day one because i ate a lobster ..

but i haD THE BEST HOLIDAY EVER ... DANNY."

Holiday details

  • Travel date: Sun 22nd of February 2009

Lovely Hotel but has problems

3
Average
by
Reviewed Wed 21st of November 2012

"We have been to Kenya many times and saw the look of this hotel as we walked past last year. When we arrived we were shown to a Superiour room which is definately worth paying the extra for, just a little bit more room pls TV and tea and coffee facilities. The grounds, staff, pools and resturants were lovely but the hotel has a problem with towels for sun loungers, people kept them overnight so that they could reserve their loungers early but for those that didnt we were left waiting until after 10 most mornings to get any. The most serious problem were Sandflies, the place was infested with them, it didnt help that we had a couple of days of heavy rain but my partner had over 200 on his body, we had to go to the doctors for treatment, they seemed to be in the sun loungers so everytime you sat on one you were eaten, we tried sitting in all areas but no joy. We complained as we expect a few bites but it was getting ridiculous but all we were told was its Africa, We have been over 7 times and never have been bitten like this.
Lovely hotel but we would not go back because of the sandflies"

Holiday details

  • Travel date: Wed 20th of December 2006

A Great Holiday

4
Good
by
Reviewed Mon 8th of October 2012

"An excellent holiday made all the better with a trip to the Masai Mara. The standard hotel rooms are basic, but the grounds and the beach are lovely. The beach was generally deserted because of the annoying beach boys.... but they were easy to get rid of once you got used to them. The food was very good and the hotel staff could not have been nicer. I felt rather sorry for the staff as they worked long hours and I suspected they were paid rather poorly. The trip to the Masai was an experience I will never forget. We took the opportunity to go up in a hot air balloon too. Absolutely fantastic. Julius of JT tours, over the road from the hotel arranged this marvelous Masai trip as this was significantly cheaper than booking with the hotel/holiday reps."

Holiday details

  • Travel date: Mon 11th of December 2006

Brilliant hotel

5
Brilliant
by
Reviewed Wed 31st of October 2012

"Excellent !

Spent 2 weeks at the Neptune Paradise Village in November and loved it. Beautiful grounds, great beach and adorable staff. The food was also quite good. Don't be put off by the beach boys, they're a pain but it's bearable.

For excursions and safaris, we used Tanken Wild Tours facing the hotel. Daniel couldn't do enough for us. We did a 2 day safari in Tsavo East for 100 pounds per person, staying at the Voi Safari Lodge (extra) with a tunel taking you a few steps only from the water hole where elephants and other animals come to drink: memorable!

We also met great people at the hotel : We would like to hear from you Desbara as we lost your address! We strongly recommend the Neptune Paradise!"

Holiday details

  • Travel date: Fri 1st of December 2006

Fantastic!!!

5
Brilliant
by
Reviewed Sat 27th of October 2012

"We had a great holidays! Everything exceeded our expectations - beautiful gardens, beach, ocean, friendliness of people. The only cons are sand flies (even with plenty of repellent we were bitten) and the beach boys constantly pestering you. Otherwise no faults!
Went for 3 days Tsavo East/West safari with DM and saw 4 out of the Big Five even it was raining and most of the animals were hiding."

Holiday details

  • Travel date: Fri 24th of November 2006

Best holidays! best safaris!

5
Brilliant
by
Reviewed Wed 21st of November 2012

"great hotel! it was better than expected! good service, beautiful people.. we did the safari which was great! outside the hotel you have some local safarimakers.. Julius was our man! here are our photos from holidays in Kenya! http://users.belgacom.net/Kenya_Safari"

Holiday details

  • Travel date: Tue 14th of November 2006

Safari in Kenya

4
Good
by
Reviewed Mon 26th of November 2012

"Hotel is very beautiful, breakfast, lunch and dinner are also good. The people were very nice and helpfull...The swimmingpools were great. Village part is a place of all the activities. Paradise part more quit.

We booked the safari by a local agent, called JT Tours. The safaris and also the excursions were very well organised. We've been staying in Nuglia Lodge and Kibo (tented camp). One of the most beautiful places we've ever seen... JT Tours is located in Diani beach and opposite Neptune Paradise Villegae. For more information ask for Julius, just outside the gate of the Neptune."

Holiday details

  • Travel date: Tue 31st of October 2006

Best holiday ever!

4
Good
by
Reviewed Sat 27th of October 2012

"Our holiday to Kenya this year surpassed all our expectations. It is an amazing country and the scenery that we saw on safari was stunning. When we arrived at out first Lodge in Voi, we were amazed by the spectacular views and wonderful accomodation. All the Kenyan people we met we extremely warm and welcoming. They are very easy going and will bend over backwards to help you and make your stay enjoyable. Our 4 days on safari were fantastic. Our guide was an expert and we learnt so much from him as he told us facinating facts about all the wildlife we saw. The experience of a safari is truly breath taking- I would encourage anybody to take the opportunity to do one. If we went again, we would do a 7 day safari rather than 4 because there is so much to see. The drive from the final safari lodge to Mombasa was longer than we anticipated- about 5 hours! But we did stop for lunch and drinks and after all, it is Africa and I don't think we appreciated before going just how huge the distances are from one place to another.
The Neptune paradise village is divided into 2 parts- the paradise side and the village side. This wasn't made very clear to us in the brochure but with hindsight, we would have booked to stay in the paradise side as the rooms are of a higher standard with more modern facilities. The reception area on the paradise side is a lot more welcoming. Having said that, our room on the village side was very clean with maid service everyday. The best thing about this hotel is the staff. They are very friendly, good fun and the entertainment team keep up their energy all day! The setting is lovely. The hotel is right on the beach which is beautiful, although the lounges are on the hotel sight because you do get hassled by the beach boys. They are friendly enough though and the security guards will help you if they are becoming a nuisance.
I would recommend this hotel for families as the children's entertainment seemed very good compared to other hotels on the beach. It is a big complex and you can easily find a spot away from the entertainment if you don't want to join in.
The food is buffet service and they try really hard to provide a variety of different foods with some theme nights. The reptile park near the hotel is definately worth a visit and very good value for money."

Holiday details

  • Travel date: Tue 3rd of October 2006

worse than £5 hostel in mexico

1
Awful
by
Reviewed Mon 26th of November 2012

"Well all i can say is that after reading reviews before going we were expecting a fantastic time. However, we arrived after a horrendous plane ride and hour and half drive. My partner was suffering from serious food poisoning and just needed to get to bed, but the room we were taken to was right near the noisy pounding disco for a start, and when we opened the door the smell of damp was overwhelming. The room was dirty - chewing gum and wee in the toilet, towels on the floor, twin beds with dirty sheets instead of a double, and dead insects all over the floor. Not to mention the aircon unit not working. We asked to move room, but after waiting an agonising hour, we were shown a pretty similar room, slightly cleaner, but it was even closer to the disco. The following day we moved room again, the only real improvement being a kind of double bed made of two singles shoved together with double sheets on it. Over the few days our towels seemed to vanish one by one when the room was cleaned, and only one light in the room worked. The rep (when we eventually caught up with him) was nice enough, he wanted everything to be great for us, but to be honest there was nothing he could do really to make things better, it was the place that was the problem, and nobody mentioned anything about upgrading - we assumed all the rooms were the same after seeing 3 of them. The food was terrible, lukewarm mush, although the staff were friendly and lovely. The all-inclusive snack bar was bearable (but more than 12 chips would have been nice), however you got the impression that it was a real inconvenience when you wanted to order anything, and out of 4 things i ordered in total, 2 were stone cold, and 1 was the wrong thing. It wasn't worth going on the beach because of the amount of hassle you got, even with guards supposedly there to stop that. And when i say hassle, you were weren't left alone the whole time you were on the beach, even though they were friendly, it would have been nice to have 5 minutes where you could just be by yourself and not fending off someone selling you something. Germans and beach towels on the loungers was definitely a problem, i think they must've put them there the night before, so there was no chance of ever getting by the pool, or in the shade, and half the time no-one used the loungers, just left towels there so no-one else could. In the 4 days we were there, we had 2 glasses of red wine, 2 beers, and a coke between us (watered down and nasty wine, as expected though), yet when we asked for 2 glasses of water, the barman tried to tell us we could only have one. I have to say this angered me, especially as the rep had been late meeting us due to the fact that 3 of his guests were in hospital with dehydration. No surprise if you can drink cheap vodka all day and night but aren't allowed water when you want it. Unfortunately the weather wasn't great, obviously not the fault of anyone, but just more depressing when the room is so horrible that you cant bear to go back to it.

I know i sound like a moaning cow and i never usually say anything bad, but having travelled and stayed in some right dives in the past, this was by far the worst place i have been to in terms of room and food standards, and more than anything i resent how much we had to pay for this terrible experience and the fact that it was such a shock as we had come from a fantastic safari experience, and we were genuinely expecting so much better after reading the reviews. Instead we ended up in a weird kind of Butlins abroad. Obviously lots of people love this hotel, the food, the drinks and the entertainment, and to be honest if the room was better it would have made everything else seem better overall, but frankly it was just not our kind of place at all."

Holiday details

  • Travel date: Wed 27th of September 2006

Great for everyone

5
Brilliant
by
Reviewed Sat 15th of December 2012

"My husband and I stayed here in June and absolutely loved it. We were warned about the monkeys - they know who has just arrived and go for any sort of food - including the tea/coffee/sugar, so this is kept in the drawers. The beach boys are annoying, mainly because they just try to keep the conversation going as well as sell you stuff. But there are security guards who get rid of them if you give them the nod.

The entertainment team are fantastic. They keep going through the day and night and will always try and make an effort to talk to you on a personal level.

Watch out for the markets. The hotel lets market traders in once a week and the prices they will come out with are so over the top. If you want a shield don't pay any more than 1000 shillings - thats how much they are at the airport.

The 2 day safari to Tsavo east and west is definitely worth it, but do book it when you go out there. It is so much cheaper. The other trip I would recommend is to Marineland. You go out on a boat and then have ostrich/hippo/zebra/crocodile kebabs for lunch. Then you go round the reptile park - worth the trip for the giant tortoises - Joseph & Mary.

Diani Marine are the scuba diving company at the hotel, but they were very uninterested in taking us and didn't turn up to pick us up on the day we arranged to go diving. There is a diving company down the road called Diving the Crab. We emailed them and within 2 hours they had called our hotel room and arranged to pick us up the following day, no extra charge - and they were cheaper than Diani Marine!!

Make sure you have plenty of 100 and 50 shilling notes. You don't tip at the hotel (apart from the porters who take your luggage to your room), but you are asked to tip the driver who takes you from the airport and if you go on any trips there are always occasions to tip. Taxi drivers expect 50-100shilling tips too. The hotel has entertainment on at night like acrobats or Masai dancers. When they finish, they like to have tips too.

If you have a birthday while you are out there - it is worth telling the hotel for what they do at dinnertime!"

Holiday details

  • Travel date: Sun 9th of July 2006

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