11 Traveller reviews from Holiday Watchdog
"We Stayed in the Neptune hotel in January2011 What could I say about it only that it was a great value for the cost staff were all friendly we didnât have one small complaint. Why go to Europe when you get treated like you are a special guest
Do yourself a favour go and stay there relax and get away from the stress.
The touts outside the hotel on the beach are a bit pushy but also polite there are two main guyâs outside this hotel a short but stocky chap very pushy but you can do a deal if you become just as pushy and polite. The other a guy in his late 40âs he is easier to do a deal with. We booked Safari for one night in the it was unbelievable. When your about three feet away from a group of Loins sitting drinking and lying in the sun then see some cheetah stalking there prey. Plus lots of other animals.
- Travel date: Wed 20th of April 2011
"The hotel staff were so hard working, especially Cosmos the pool attendant, Gibson in the restaurant (such a gentleman) and Ben from Animation, they really made our stay so special.
The rooms were lovely and clean, ours was a side view which was not great, but we did not go all that way to stay in our room.
The food was nice although not a great choice, there always seemed to be Ox Tongue YUK, but luckily there was always a carvery too which was great.
Plenty of sun beds and Cosmos to make sure you got one in your favourite spot each day.
The beach boys were the only pain really, they just do not leave you alone, they want your shoes, socks, pens, shorts, T.Shirts and its all just a ploy to get you to buy something from them as a trade! You end up paying so much over the top. Tip: Check out the prices in the hotel gift shop before you venture out onto the beach"
- Travel date: Sat 12th of September 2009
Paradise with a touch of class
"We stayed for a week here and cannot recommend it enough. The accommodation is spot on (although our view was poor). The room was airy and spacious with airco and tea/coffee set up as well as a tv. The staff were friendly, helpful and attentive without ever bothering us and the massage parlour here was a lovely experience in a calm, clean location with an expert hand - you should try it.
Our boys are 14, 11 and 10 and loved the entertainments manager, Ben, who was so nice with them whilst entertaining them in a lovely manner either in the pool or playing darts etc.
The Hotel has a perfect beach next to the gardens and the coconut tree shaded pool area feels like paradise.
This hotel is a short, safe walk from a bank, a few pounds by taxi to mombasa, close to Haller Park and the associated Walks and on the coral reef and therefore perfect in location.
We were all-inclusive and the food was fabulous, varied and the drinks made with bottled water and the whole family enjoyed the experience and suffered no problems whatsover.
There are some lovely people here who will attend to Scuba diving/boat trips/deepsea fishing etc and are trustworthy (don't forget to discuss the price).
The evening entertainment was spot on for us, quiz or acrobatics, Masai dancing but not loud disco until 2am but just very good fun with the guests all enjoying themselves.
We would return tomorrow if possible."
- Travel date: Thu 13th of August 2009
"Our holiday was a blast! THe hotel is a bit dated, but very good. Clean, roomy, and a nice bathroom. The food is okay, although the choices are sometimes a bit limited.
But we had such a great time. It is really relaxed, and because it is all inclusive, it is not a problem when you skip breakfast (2 teenage kids found a "nightclub") and have a small snack.
The staff is really friendly and always there to offer some help or assistance. Even with the always annoying problem of the sunbeds (towels early in the morning dropped, no one to see before 10.30h), especially Cosmos had real nice solutions ;-)
If you are looking for a decent, normal hotel with nothing special (although they really try with the dinner a la carte and animationteam), this is a perfect place. Close to the beach, but also in very good range of Mombasa (try Matatu one time, it is so much fun, but do not take the "dead seats" in front, really bad for your heart).
If you want to include a nice safari, ask for Alex Mbui ([--]) of MM safari, very good, decent guy and a vey amazing safari. We can not say thanks enough for all the amazing things we have seen and did. Also the included village walk was special. Very good for us to see real african way of life instead of plastic Masai and prepared singing. He took us to a school, small market, local business and much more. It really opened our eyes, being away from the nice resorts and tourist places. Just contact me for all his details."
- Travel date: Mon 10th of August 2009
Thoroughly enjoyable stay with only one reservation
"I'm writing this because I found the reviews of others to be invaluable so feel that I should make the same contribution.
I would mention that the last review was accurate enough to make the same observations unnecessary.
Firstly, I gather there has been a recent refurbishment of the hotel, so any adverse comments regarding the accommodation may now be inaccurate. The room was excellent, clean, spacious (even with 2 young children) ... everything you'd hope for unless you're a Hollywood star in need of overindulgence.
Food was excellent, and I found myself eating healthily since the salads were good and the fish fresh and superbly cooked. As has been mentioned before, the menu was always different.
The pool area has a very friendly bar a few yards away, so no matter that it rained occasionally.
The staff were very friendly and a pleasure to have around. As has been mentioned, nothing is too much to ask for. I did distribute the odd hundred shilling note (which may have helped?), but I thought they deserved it.
Security was good, although of course once you leave the hotel you're on your own. Previous comments apply there.
The hotel itself felt a little like stepping into colonial days. I wouldn't have batted an eyelid if Hercule Poirot and Captain Hastings had walked in for dinner. The main lounge area was large with sofas as well as cane seating, and even had 3 card tables where the aforementioned characters could have been encountered playing bridge.
Right, now the reservation I have. It seems that the hotel is setting itself up as something of a conference centre, and in my opinion (based on this experience) tourism and business don't go together particularly well. Firstly, the behaviour of a minority of the attendees was far from exemplary, for example shouting down a mobile phone while at the breakfast table, and I believe one guest walked out of the dining area following an act of rudeness by one of the conference attendees. Secondly the atmosphere changed from a friendly, sedate holiday atmosphere to something indefinably different. Lastly, the hotel tried to move guests to another of their hotels on the South Mombasa beach. The problem with that is that there isn't much there, and to go into town requires a (admittedly short) ferry crossing. Also, who wants to have to repack everything just to move to another hotel especially if you have young children? Along with a number of other guests we turned down their offer, but then had to experience the downside I've described. When we left another conference had just started, so this could be an ongoing situation.
However this didn't detract significantly from our holiday, after all who really wants to spend all their time in their hotel? I would undoubtedly recommend the Neptune Beach and would certainly go back, however this is something others might like to consider."
- Travel date: Thu 30th of July 2009
"stayed here in july as AI.hotel was great, huge bathroom. staff very friendly and helpful. the food was amazing. my only criticism is that the pool area is too shady, if you want to lie in the sun you have to keep moving the bed from the shade create by the trees. as regular travellers bamburi will know using the beach is a no no as the beach boys just pester you. we did find that once you have been there a few days they leave you alone or if you buy something. we were also told that if you walk on the edge of the sea you are less likely to get pestered ( this didn't work for us). we did notice that the beach boys always seem to approach the men. unfortunately telling them no doesn't deter them, they just walk with you asking questions about where yo are from.
however if you make friends with one, he will do his best to get you what ever you need. we got some great gifts at a knock down price. its all an experience thiough."
- Travel date: Thu 30th of July 2009
value for money winter sun
"The hotel is kept very clean, staff are friendly and as it is a smaller type hotel everyone gets to know everyone. For once the hotel entertainment is not based on just the activity team dressing up and generally providing poor entertainment. There are different acts performing every night providing a wide range of entertainment to suit the wide range of guests. The food was good value for money, and the menue varied. The pool remained crystal clear throughout our 3 week stay. Felt very safe in and around the hotel but not wise to venture out (walking) when sun goes down. Take taxi! Take plenty of biros, socks, t shirts, etc to barter with and leave as gifts for staff. The Kenyan people are very poor.
Generally this hotel provides excellent value for money and we had a very enjoyable holiday."
- Travel date: Sat 27th of June 2009
relaxing at Neptune
"We just got back from Kenya.
We stayed at the Neptune Beach Hotel (Paradise part) for two weeks in August 2007. From the moment we arrived we felt very welcome, very friendly personnel. The superior rooms are of good size with satellite TV, air conditioning, balcony, telephone, table, chairs and comfortable beds. Choose a superior room to get some more space and luxury for small additional price (the standard rooms are more noisy). The paradise side of the hotel is more quiet and relaxing to my opinion.
If you want to go on safari, have diner or party let you inform by the reception. Along the Diani road there are several restaurants and bars (barbours cave, thirty thieves, disco shakatak). Always take a taxi! For safaris we recommend Julius opposite the Neptune hotel (orange house JT safaris).
We booked several trips with Julius and are very positive about his service and professionalism. The safari to Tsavo west and Amoboseli was great, everything perfectly arranged, nice lodges, skilled driver, small number of accompanying travellers and a great performance of the "big five". All for a very reasonable price (viz. cheap compared to Thomas Cook or Neckermann). We can certainly recommend Julius, we'll be booking with him the next time.
To conclude with; the hotel staff is very friendly, but lives by African standards. Don't hesitate to get in contact with them and let them show you around Ukunda or Mombasa for example. They will most likely also show you their house in such a case. Don't forget to take along some clothes or other second hand material from EU/US. They will be very grateful.
- Travel date: Wed 22nd of August 2007
"The hotel is okay, the rooms are clean and the staff is nice. The service is also okay. Beds and towls for the pool are available.
The atmosphere was nice and the animation program was not too overloaded.
The food was nothing special, but it was tasty. The music in the evening stops latest by 11.30 pm. That's an advantage.
Something what I found very special is a little cabinet with an exchange library. That's a really good idea.
You can't expect a luxery hotel, but all in all they offer a good service."
- Travel date: Mon 8th of January 2007
Nice hotel with god atmosphere
"Nicel, clean hote with extremely friendly staff which made you feel welcome. The availabiity of hot water is only between 5pm and 8am and making external phone calls is extremely difficult and expensive. The staff lend you their gsm to call! The food is of ok quality with the highlight of Tuesday evenings and "Kenyan night". Entertainement is of so so quality.
Access to the beach is very easy, though as soon as you step on it people try to sell you all sort of things. One final word of advice. Beware of the "Beach boys" particularly Albert, I had an unfortunate experience during my stay.
In short, a nice hotel with good atmosphere."
- Travel date: Thu 24th of August 2006
"Had a wonderful Holiday. Hotel Clean, Staff helpfull. facilities good Food excelent choices on buffet . A/I good value and free snacks also. Livingston kept room spotless and Cosmos Pool boy was great. Can't wait to go again this year."
- Travel date: Fri 17th of February 2006