Mosaique Beach Resort Taba Heights
About Mosaique Beach Resort Taba Heights
- high speed internet in room
- swimming pool
- shuttle bus service
- free internet
- bar lounge
- fitness center
- free parking
- business services
- public wifi
- wheelchair access
- room service
- air conditioning
- dry cleaning
- meeting room
- non smoking rooms
- laundry service
- concierge desk
- flatscreen tv
- family rooms
- banquet room
- multilingual staff
- airport transportation
- breakfast buffet
- outdoor pool
- conference facilities
- free breakfast
- rooftop bar
- private balcony
- breakfast available
- hot tub
- heated pool
- paid internet
- kids activities
- tennis court
- swimup bar
- poolside bar
- kids club
- tv other russia
- butler service
- adult pool
72 Traveller reviews from Holiday Watchdog
love sofitel taba
"excellent holiday. staff are great. love the hotel spacious grounds and superb large bedrooms. food excellent cannot say anything other than wonderful. new year buffet exeptional bedouin tent on the beach was done to purfection. entertainment was a little lacking. but 100% effort from all the team. have visited twice would love to come back again. no flights from manchester in summer. unfortunately we are having to take our summer break in another part of egypt.
rep saheed is more than helpful and goes the extra mile to help guests. ali was a delight and speaks purfect english can be found in reception.
our housekeeper was lovely our rooms were kept beautiful.
look forward to our return when flights are a little handier for us."
- Travel date: Sun 21st of April 2013
nice hotel dire entertainment
"we arrived and it was as expected very pretty hotel quick check in and a welcome drink, given room key and pointed in the direction to go every other hotel i have stopped in in egypt have been taken to room, after walking up 3 flights of stairs to get to our room as we did not realise there was a lift further down the corridor.
the rooms were very nice very comftable bed and a great view over quite pool and the sea only thing wrong is the toilets and shower room is very dim, no robes in room but i asked the room attendant and he fetched us 2 these came in handy as it dropped cold at night.
plenty of food and choice in the restuarant but you can book and use the alacarte not a lot of selection for childrenm tho
the entertainment in the evening was terrible started at 9.30 and withing 5 mins the room had emptied they did not have a clue it was a total shambles it actually made you cringe and they charge about Â£5.00 for a hour on the pool table.
the local spirits are like drinking meths not to bad if in a cocktail but on there own yak.
could do with another inside bar area i think if sofitel chain invested in a decent eneteraiment team they would reap the benifits as people would stay in the bar even after the A/I finishes at 11pm
all in all a very nice hotel would not class it as a 5 star as thompsons do more a 4 would not go again but this is only because i do not usually go back to the same place twice
we travelled with thompsons and i would never travel with this company again the planes are tiny for a 6hr journey my seat was broken and i was told i could not swop seats even tho there were plenty of empty seats also i found the airline staff very rude and arogant "
- Travel date: Mon 21st of January 2013
Excellent hotel----disastrous Thompson flight
"We have just returned from the Sofitel Taba heights hotel and had a fantastic two weeks there. The staff were all very helpful and we found no hints of a push for tips!( very unusual for Egypt) The staff seemed to genuinely want you to have a really good holiday and were always helpful and polite. We found the cleanliness to be outstanding and the all inclusive really was just that. No shortage of drinks nor ice-cream (12noon to 4pm)
However as previously stated by a reviewer, the Thompson flight was horrendous, with by my calculation a seat depth of at the most 24 inches.This was going back to the old charter flights to Spain, with no music nor films and no cooked meals. There were some toasties which could be provided hot, except these ran out before the return flight! I have never been so cramped into an aeroplane for five and a half hours in my life .Come on Thompson, profit is one thing but this should also be balanced by passenger comfort. It is after all not classed as a short haul flight!"
- Travel date: Fri 12th of October 2012
Absolute Bliss, Heaven on Earth!!
"The Sofitel at taba is one of the best hotels situated in Taba Heights Egypt.I have visited taba four times in all,staying at various hotels.This was my second stay at The Sofitel and it was even better than what we remembered.I have previously stayed at the Intercontinental and the Marriott which are also stunning hotels but my family and i preferred the Sofitel.We had adjoining rooms with a kind of conservatory part that connected the rooms which were right on the beach.Beds are huge and rooms are very spacious.Clean towels and beds changed every day.Different national food themes every day,loads of choice and delicious.The beach is gorgeous with its own private jetty that we all went snorkelling off,lots of colourful fish.Theres a water world nearby that the free shuttle bus stops at where you can try all sorts of water sports.We went parasailing which is great fun and we also went on a pirate boat snorkelling trip to Faran Island.The waters there are so clear and blue,i even went scuba diving for the first time ever and im usually scared of anything.Saudi arabia and Jordan are visible from the beach,scenerys absolutely stunning.Lots of excursions are available to book,some are quite pricey but so worth it.We visited Cairo(5 hour drive so not for small kids,bit of a trek)but so glad we did,amazing place.We also visited Jordan which is only a 45 min boat ride away(petra is another 2 hour drive)but again so worth the journey,Petra is breath taking.All in all this is a fantastic holiday destination and accomodation,would definately recommend it."
- Travel date: Thu 14th of October 2010
"we stayed here in august it is a beautiful hotel and nice staff,a couple of them where a bit sleazy so we gave them a wide berth,food quite good, rooms where spotless,it was 45 degrees all week,the sea was warm and there where lots of fish."
- Travel date: Sat 18th of September 2010
"I bet, you think you have found a bargain with this hotel - such good reviews and reasonable price! I thought so when I was booking it. Our room was very average ,not 5*quality . The state of the bathroom âit doesnât know what bleach is, very out dated and they provide only one towel per person-is it 5*? The bed linen is very old and didnât look very fresh even when they have just changed it. Old TV is hidden in the oriental box which you need to open when you wanted to turn on TV ,it was very annoying .The food âwe have been joking about it after couple day .What are they mixing today- dishes after previous breakfast and lunch or previous dinner and lunch dishes. Oh perhaps it was the food shortage in hotel. All inclusive alcohol drinks- sound very good .We found only one problem with it -where is alcohol? All drinks apart of wine and beer hardly had any of it. It didnât have the smell or taste of it.
Most important is be careful and do not leave anything valuable in your luggage if you do not have very good lock on it. And please check your bags before you sit to your taxi. That what happened to me.
I put my camera in my bag just before I left the room and left it with our suitcases for the porters to collect and bring to my taxi. We locked the room and made our way to the taxi. As we were pulling away from the hotel I wanted to use rest of the space on my camcorder so I opened a bag and I found out it wasnât there...(I couldnât believe my luggage was for 20-30 min without me).I have stopped taxi and asked taxi driver to return to the hotel. First we reported it to the reception who said that they will call security but after waiting 15 minutes he didn't arrive so we went to see the Duty Manager as we had a flight to get from Sharm el Sheikh and the driver was insisting that we had to leave. The duty manager listened and said that she needed to call somebody else. Another man arrived and said that they were going to check the lock to see how many people had entered the room after I had left it and after a while they returned to say that 3 people had entered the room but all together so none of those could have taken the camera. I asked the manager for a letter stating that I had reported the camera missing but he wouldn't do it because it had never happened before and nobody else had entered the room.
Keep your eyes on your valuables and don't trust the staff even when they give you lovely smiles."
- Travel date: Mon 30th of August 2010
"We read the reviews before we went to the Sofitel and were a little concerned, but we were very happy with the hotel when we arrived. Our flight was late and they had kept the restaurant open so we could all eat.
I travel a lot for work so am used to staying in hotels and I have to say I was very impressed with the rooms at the hotel, they were spacious, nice bathrooms and were cleaned every day.
There are 4 pools and plenty going on during the day, Aqua aerobics, volley ball, foot ball. We had to children in our group 7 and 10 and they found the kids club was good fun although they felt they were missing out not being by the pool with us.
The staff are all very friendly and if you give the towel guys a tip at the beginning of the week they will make sure you your towels are on your sun beds in your preferred area around the pool.
Food was lovely and the pizza and ice cream at lunch time went down brilliantly with the kids.
A few of our party did get sick at the end of the week, but i think this was down to to much sun and not drinking enough water!
There was only one criticism that the evening entertainment started to late. The all inclusive bar stops at around 11pm and then you have to pay for your drinks the evening entertainment started at approx 10:50pm. The kids were asleep by then and so they missed out as did we when we had to take them back to the room.
We will defiantly be going back and are considering it as our honeymoon destination and hotel next year.
- Travel date: Wed 26th of May 2010
Fabulous - way beyond expectations!
"On arrival at the Sofitel we were bowled over with the grand lobby. This was only the start. Our room was huge and extremely well furnished with beautiful decor and wet room style shower.
The restuarants were spacious and waiters very pleasant and professional - not in your face at all! Unfortunately our first meal was not the best, although this may have been more to do with travelling for 12 hours. We went on to enjoy our breakfasts and dinners in the Aladin Restuarant where the "theme styled" menu provided varied and interesting meals, and snack lunches in the Lotus restuarant where pizza, kebab, fries and salad were the ideal choice for families with children or those looking for a light snack.
We loved this hotel so much we will definately go back.
- Travel date: Fri 22nd of January 2010
great place for golf
"I visited taba heights in feb 2009 with my family, and stayed at the sofitel hotel,the hotel is excellent, the rooms, and the food are excellent, the staff are superb the most helpful and always with a big smile.
I played golf and the golf complex is better than 75% of the numurous golf courses I have played in spain and portugal
Ok it is not cheap but the green fee includes a buggy and of course it is so hot 6 months of the year it rarely get played so the cost of running the complex is understandable in the green fees charged
did I enjoy the hotel and the golf course you bet I did so much so I am going again in feb 2010 cannot wait
p s weather in feb lovely"
- Travel date: Wed 6th of January 2010
relaxing family holiday
"this was our second visit to the sofitel.the transfer from the airport took approx 45 mins,lots of form filling.arrived at hotel,had meal, our cases were taken to our rooms.very nice rooms again,overlooking the gulf of aqaba.the staff were very friendly and helpful,as before.the food was fine, but slightly repeatative after two weeks, i think that would be the same with any all inclusive.the hotel was clean and so were the pools and surrounding areas.our portland tour rep hashem was very friendly and helpful,also mohamed in the bar was great fun.mohamed and mahmoud(pool staff) were both very friendly.glass bottom boat trip was great!the only down side of the holiday was during the first week when we experienced the israeli holiday makers,who were extremely rude and inconsiderate to staff and other guests.we would not recommend going in august again, as this is their main holiday period.the entertainment could be improved as it was very much of the same, not very professional.private section of beach with plenty of sunbeds.would recommend this hotel to other families, but dont go in august."
- Travel date: Sat 26th of September 2009
"Arrived at midnight, get to room, no bed for our 5 year old, we had to wait 3 hours; not 5 star service. Hotel and Pool area filthy, food dire; only good point was the staff, when they wern't ill from the food, as were most of the guests. do not go there"
- Travel date: Thu 6th of August 2009
2 star at best
"I am sorry to write this as I donât like to be too negative about our holiday experience, but the truth must be posted. We have travelled extensively in Egypt on an all inclusive basis and have also enjoyed the delights of the Caribbean; this demonstrates that the Sofitel is NOT all inclusive it is PART inclusive and 3 star at best. Sofitel are part of the ACORR group, you will recognise IBIS, Mecure etc, all cheap and nasty; at least this hotel doesnât let that reputation down.
We arrived as previous contibuters late Tuesday evening; we had to wait at Taba airport whilst the remaining 2 planes could arrive, in order that we travel in convoy? This only happens with Thomson/First Choice; the other carriers depart as soon as ready! Thomson/first Choice on departure day leave the hotel at 6pm, resulting in a three hour wait in an un-serviced airport, the other carriers depart at 7.30 pm much more civilised; I accept this is not the hotels fault, but it is an issue.
When arriving at the hotel, yes, they kindly keep the buffet restaurant open, and take your bags to your room; hereâs where it starts to go wrong. We have our meal, such as it was, not much food left; where is our room? The restaurant staff speak good restaurant English, but did not understand our question about the location of our room, the reception has over 100 tired people queuing for their keys and there are no signs to block 3???? After wondering around aimlessly, we discover a couple on their second week and they direct us, it takes 20 minutes for us to find our room. At last we get in, we have a very tired 5 year old with us, but there is no bed for her, we call reception who are very busy, but will get somebody to us in 30 minutes, it is now 1am. At 1.30am I return to reception and they promise to get somebody ASAP, when I get back to the room a porter arrives and suggests our daughter sleeps on the couch; this has a camber that means she would roll off and besides it is not a bed; eventually he is persuaded we need a bed. We hear the bed leaving the lift 40 minutes later, but the porter receives a mobile phone call and spends the next 20 minutes putting the world to rights; he agrees finally at 2.30am to deliver the bed, our daughter gets to sleep at 3am Wednesday having left home at 8am on Tuesday, we are expected to attend a welcome meeting at 10am, yeh right! Our luggage now finally arrives. During the next few days we find out that this issue affected every parent, not one child got a bed on arrival, and one parent shared a bed with her two children for three days; do you think this is 5 star service? When questioned the Rep says this happened because we were 180 arriving but she was only expecting 100 also the hotel donât know the demographics of the new guests and if pre allocated rooms are for somebody disabled or old and they are far away, they may change the allocation resulting in some mix up with beds. Total BS, this would not result in every child not having a bed; it is just poor management and planning; this is the issue throughout the hotel.
You will get ill if you use this hotel, of the guests that arrived with us we know of nobody who wasnât ill, you will note even the good reports earlier say they were ill and are still suffering now they are home, well so are the waiters. One girl on our arrival date, ate Tuesday night spent the next 5 days in bed not having been in the sun or pool, she recovered, ate again and immediately fell ill, recovered but this time chose to eat every day in town at her expense and was fine for the balance of her holiday. Another family were on drips and received injections that finally sorted things out again 5 days later; they were also prescribed medication for a parasitical bowel infection, one of the family was a nurse and recognised the prescription, when her daughter got her tablets out at the Buffet restaurant, their waiter said âOh I am on those tabletsâ; should he be handling food??? We befriended one of the waiters who couldnât have been more helpful and in fairness this was the case with all the staff, excepting they have no management; he kept complaining of a bad stomach; I asked if he had seen the doctor to which he replied it doesnât matter it is just the food, it makes you ill. This hotel was extended by one third recently but they havenât increased the catering capacity, net result restaurant chaos; they canât cope at peak times. The BBQ staff start preparing at 3pm and serve from 6.30-until 10pm, the chicken hangs in the sun on skewers un-chilled all this time, one evening I noticed a queue of Palestinians, very odd as they donât do queuing, I asked if this was the back of the queue and was told, âno go aheadâ the chef pulled out some Chicken from under the counter and offered it to me; when I sat down it was only part cooked, I returned to the BBQ only to see the Palestinians pounce once there was some freshly BBQâd chicken, they were laughing and winking with the Chef. This BBQ services approximately 1000 guests and is the size of a large gas BBQ from B&Q, clearly it canât cope so they pre cook food store it un- refrigerated and serve it many hours later recipe for salmonella.
As I said earlier we have stayed all inclusive in Egypt and the Caribbean, we have always been very happy with the food, service, facilities and cleanliness; this is not true of the Sofitel. When at Baron Palms last year, you couldnât get near the pool until they had scrubbed the floor, washed down the beds and tables and had a management inspection approving the readiness of the facilities, at the Sofitel we witnessed ice cream being dropped and not cleaned for 10 days, discarded plasters on the steps to the pool not collected for the duration of our holiday, we would clean up the area we used ourselves before laying our towels etc. At Hotels Iberotel Lamaya in Marsa and Baron Palms, Sharm the toilets were spotless with no nasty odours and both hotels were immaculate. The Sofitel stank, often with no toilet paper and general cleanliness and hygiene was appalling. We were amazed at the stoicism of the guests; the common retort was âwhat we didnât expect much, it is all inclusiveâ Well, we do expect much as we have witnessed what is possible with a bit of management.
One of the biggest gripes from European guests was the all inclusive drinks, they are awful; you can only get wine in the buffet restaurant at lunch and dinner, WHY? If you choose to eat at the poolside bar restaurant, you need to take your food into the buffet to enjoy a glass of wine, it is only 50 yards; but we Europeans change to go into a restaurant rather than through on a wrap or tea shirt over our swimming gear, donât we? Ultimately we have paid for all inclusive and you donât get it at the Sofitel; I hear the supporters saying but the all inclusive details are in the brochure and you get what you booked. We didnât book this hotel, we booked the Jaz Royal Taba; this had 4 all inclusive a le cartes and wine was available in any bar. At the Sofitel you had to pay for the Asiatic restaurant hence it only had 4-10 guests per night and was often cancelled due lack of interest, this has always been inclusive at any other hotel we have been to. Also they charged for the Egyptian restaurant, all inclusive everywhere else.
Lastly, facilities; Childrens club looked good, we didnât use it, Childrens entertainment, cinema at 7.30pm and 4 songs in a mini disco; they play at offering a service, staff are great but they can only deliver as instructed. General entertainment, Rubbish with the exception of the whirling dervish on Monday nights. The reef is dead and therefore the snorkling is not as good as Sharm or Marsa, the reef is dead because people walk all over it, either out of ignorance or because they are ignorant, this wouldnât happen at Sharm or Marsa because the reef is policed by staff, not at the Sofitel; lack of management again.
One positive, the general staff are great, but they so need their enthusiasm being given some direction. I would not book this hotel again, however we never go back as we try to find different experiences, this does mean doing a lot of research, we did this but canât plan for being moved to a hotel we didnât plan for, there endeth the lesson.
- Travel date: Wed 5th of August 2009