70 Traveller reviews from Holiday Watchdog
7x day holiday
"Steep slopes/steps to room, more steep steps to dining room which was situated next to a large dirty, paint peeling outdoor pool. Dining room floor dirty, table runners dirty, changed after 6x days. Food lukewarm, repetitious, sometimes undercooked. Fresh eggs cooked while you waited and salad bar were best features here. Watered down drinks, flat coca cola. Staff arguing in front of customers, apparently many walked out on our last night there. The food was so bad we ate out 3x. Booked on sit Italian restaurant, no lasagne on menu, chose spaghetti bologna, my mate and I found 8x prices of meat between us, we took in our own vodka and wine. Bars closed at 11pm, no entertainment unless animated show is your cup of tea. Peaceful pool area was clean, well staffed serving snacks, burgers, fries and drinks were very good. Towels were not clean as my friend saw dried blood on hers, needless to say we used our own towels. Room overlooked garden, it was cold, we needed extra blanket the whole duration if our stay. Male cleaner used dirty cloths to wipe table top, mop also filthy when cleaning floors without water? Cheeky man visited our room to state he was going on holiday with his hand out for a tip after 3x days, we then left further tip for the next cleaner. Bathroom, shower head rusty, pipes rusty and dirty, manly rusty towel rail hanging off the wall. Nowhere to hang wet towels. Time Thompson re-reviewed this place as it could be made decent with some money spending on it- shame on you Thompson/First Choice Holidays claiming this hotel as 3*, NEVER- 1*5 is over the top"
- Travel date: 3rd April 2015
Like being in jail
"We were at this hotel in September 2014. First of if you have walking difficulties this is not the place for you. Thomson fail to tell you this is built on the side of a steep hill and there are 3 flights of approx 20 steps just to get up to the Jasmine where your then faces with more to get to the dining room or the largest pool.I felt like a prisoner once we were in the hotel as the pain i suffered after climbing up there on arrival wasn't worth going through again. The largest of the pools was in a shocking state with no paint left on 90% of it. We complained to the rep about the steps, the lack of information given on the THOMSON website and the state of the pool to which he answered (ye i know) very helpful?. We spoke to one of the staff who told us the owners will do nothing until THOMSON make them because their still making money and doing nothing to improve the facilities. "
- Travel date: 29th January 2015
It spoilt our Christmas 2014
"We arrived on Christmas Day to a very run down establishment. Paintwork was peeling off, tiling on the bottom of the swimming pools missing, bar areas in need of ripping out, but generally due to very bad hygiene. The all inclusive was to have alcoholic drinks, these were not available. The drinks were diluted with pop so you drink all day and basically not feel like you had had a drink. On a daily basis they had run out of water and beer like they were running on a shoestring. The food was inedible. It was barely warm when the chef put it in the buffet container which was above tea lights to keep it tepid. The only things we had at breakfast were the omelets which were cooked in front of you freshly and hot, and a lunch the pasta as were scared of being ill with the food being tepid. The choice of food was diabolical for an all inclusive it was awful. We were stuck there a week and had to endure this. Other customer were being shipped to other hotels, as they received 110 complaints in the week we were there. Why didn't Thomson stop everyone ending up at this horrible place I am sure they knew about the decline of their property. What are Thomson thinking about letting us go here. The staff are aware we were not happy. The beach is located across a busy dual carriageway about 5 minutes walk away, they wouldn't allow us on the beach to lay or even have a drink as whoever they rent the beach from the hotel had not paid the bill so we asked to leave, there is nowhere else to go as all the other hotels have the same set up ie the Hilton hotel next door have the stretch of beach next to ours etc. The final straw was on New years Eve as we were hoping to have a few drinks at the bar and see in the new year (as you do) but this was stopped short. The bar shut at 11pm and when we asked why they said it was a Thomson directive which we all knew was total rubbish as we had all stayed in Thomson hotels before at Christmas and know this is not the case. We went to bed completely sober and watched the new year in on the TV as it totally upset us and thought well we are glad we are going home tomorrow! It is such a shame because it has the potential to be a really nice place with the right investment. When a place is bad people get together, and there were regulars who had been going 13 years or so and said this is terrible it was not this bad last year otherwise they would not have re booked. The plates and bowls were all chipped, so were glasses with the watered down drinks. We saw them add sprite to wine to water it down that is what we were having to accept it was horrible. Customers were seen buying alcohol from the supermarket next door and drinking it in the hotel - what does that say about the place? There were many other things like the steep hill to the rooms which was very hard if you were not good on your legs. Our bedroom was one of the newer ones which was just like the picture online but other customer had brown water running from taps which did move out. None of this is exaggerated, I wish I had chosen another 3 star establishment. Our Christmas was spoils but we made the best of it with some lovely people we met. Thomson need someone to go out to this place from the UK and shut it down with a firm hand and not let other poor soles set foot here - What a shame."
- Travel date: 6th January 2015
safe deposit box
"On departure july 2010 found wallet containing my credit cards,driving licence etc had been stolen from safe deposit box located next to reception.I do believe that cash was stolen from the wallet,but unfortunately cannot proove that.If you do use safe deposit box please check contents on a regular basis.My box number was 231.room number 2518. "
- Travel date: 14th September 2010
A great Hotel
"Have read lots of reports of this hotel, both positive and negative. All i can say is that i had a lovely time, would go back tomorrow, the staff are all very friendly and very helpful. The rooms are basic, 3 star, they are clean but the furiniture is a little dated, but we did not go to spend lots of time in our room, lots of clean freah towels each day, good air conditioning, and a balcony. The hotel environment is 5 star,lots of underused pool areas, some are busy others are vertually empty, so space for everyone, the breakfast is all that you could want,we ate one evening in the hotel and the food was excellent and the service very good. The hotel was very clean with ongoing maintenance with the pols and surrounding areas cleaned every evening. About 10 mins walk to the beach and 10 minutes from the centre of Nammi bay. Please ignore the other negative comments, if you are looking for a value for money hoilday this is the place to stay. "
- Travel date: 14th April 2010
Great location for a great holiday
"Just had a week at the Rosetta, to celebrate my girlfriends birthday, and what a wonderful time we both had, everyone at the hotel was friendly and helpful, especially mohommed (housekeeping) our room was always cleaned and tiday, and he did a great display on the day of girlfriends birthday, flowers, swans, and hearts, all from towels, amazing stuff. Only used the hotel for breakfast but the choice was ample and enough vartiety. Perfect location for nightly walks into the main town, with plenty of stopping places for drinks, although spirits can be a bit expensive. Food was excellent at all the places we tried, especially Tam Tam which has the best entertainment 3 nights a week, dancers of all sorts, so when you are there you would be mad to not go for a meal. Finally the sea, what can i say, diving snorkelling or just knee deep in the sea the fish are amazing so many and such colours. We are diffinately going back for 2 weeks next summer. "
- Travel date: 29th March 2010
"went teletext online and booked with medhotels, got ripped off but as it was my first time i was none the wiser. then they told me pool was being renovated and would cost Â£164. to swap hotel or Â£520. to cancel so i had no choice really NEVER AGAIN WILL I BOOK WITH THEM!!. got to hotel at 10.45pm the AI finishes at 11pm great start! hotel was clean, rooms good but they dont stock your water up you have to buy bottled and you cannot refill them from water machines. our aircondition did not work properley for first 3 days, so got no sleep. it was the day b4 we went home b4 we got a lounger next to pool you had to be up for 6am to get one. pool bar was ok for food and drink when you could get served and the staff were not chatting you up even when your partner is with you. the lobby bar was VERY small, opened at 5pm 10 tables inside 6 out, so you had to be out early to get a seat. entertainment was rubbish. beach was a 10min very hot walk, was easy to get lounger there but your not AI on the beach.beach was ok but was a few floating rubbish in the sea, plastic bags cig ends etc. naama bay was great at night good shops but they pester you to death really it was so anoying. bars not cheap and you have to be careful they don't rip you off because they will try it. dont buy cigs from any shop there fake, get them from duty free first two days ur there in naama bay centre u need ur passport to get them. lots of bars in naama and resturants like mcdonalds KFC, pizza hut TGI's hard rock cafe etc etc.shops were brill for t-shirts bags etc.beer not cheap either. we checked out of room at 12midday and was getting picked up at 7.45pm and they wanted to cut AI bands off but we would'nt let them.i would not go back there it just does not compare to the carribean which is much nicer AI 24hrs,people nicer and they do not pester you. carribean any day!!"
- Travel date: 22nd September 2009
hotel and complex
"went to tropicana jasmine club wouldnt recommend anyone goes there it was discusting the worst holiday ive ever been on,its not like it is in brochure .the beach is far away n covered in ants and flies it has a pool that stinks and is green on the bottom,the food is awful it gave everyone food poisoning 2 people had to go to hospital and be put on a drip. Theres nothing wotsoever to do the entertainment only lasts for half an hour.They play the music that loud u cant even talk.ive been back off my holiday now for 4 days and still being sick there is no such thing as food hygiene in this hotel wotsoever they handle raw meet n keep the same gloves on to pour your drinks n serve u your food.I dont know anyone out of the whole of the hotel that wasnt ill why we was there."
- Travel date: 31st August 2009
Not bad for the price
"As with most places there are good points and bad points. The rooms are very spacious and clean, our room had 2 very large beds and ample wardrobe space. Rooms also have a small fridge and bathrooms have a built in hairdryer. Most rooms have a balcony overlooking the pool. Water pressure for the shower was very variable dependant on what time of day you used it. There are 2 swimming pools, we only visited the large pool on our visit. Very nice looking pool with a swim up bar and a waterfall. The bottom of the pool is painted cement and the paint is coming off in a lot of places leaving the bottom very rough . The hotel provide towels for sunbeds, but you will need to be up very early in the morning if you do want a sunbed. Most of the 'prime' spots were reserved before midnight on most days. We thought the food in the restaurant was quite good, with the exception of breakfast which we found to be very poor with very little choice.. There are 3 theme nights per week, Mexican, Egyptian and Indian, however we did find that the food did become rather repetative, howver the staff in the restaurant were brilliant, we couldnt fault them. The pool bars are open from 10 am until 1730 pm. We found the bar servrice very intermittant, some days average, some days very poor, with the bar staff pretending to be deaf and not hearing you ask for a drink. Unless you are lucky and manage to acquire one of the very limited supply of plastic tumblers, drinks are served in small vending machine cups. The snacks consisted of pizza, burgers and chips. At 17:00 the lobby bar opens, service in there, again very hit and miss with the waiters forgetting to bring drinks after you had queued to order them, and they had then offered to bring them to your table. Glasses are also in very short supply in here, so if you get one, hang on to it, or suffer the vending machine cups. The entertainment is pretty poor in the evening, the usual animation team antics of singing and dancing - not our cup of tea. The hotel will also provide free safety deposit boxes dependant on availability, these are located in reception. We thought the hotel was in quite a good location, its about 10 - 15 mins walk into the centre of Naama Bay. There is also a private beach at the New Tiran Hotel, however we chose to use the public beach when we visited, It was much quieter and only cost 10LE per day including towels. Drinks were also very reasonably priced there. On the whole we had a very enjoyable 2 weeks at the Jasmine Club, and cant really complain for the price we paid."
- Travel date: 17th June 2009
Good hotel except for the bar
"The rooms all have air con and are a good size, they are cleaned every day. The staff are very friendly and helpful. The 2 pools are very good and about the right size for the hotel. The food is all buffet style and after 2 weeks starts to get boring. The bar is in reception and can be quite hot, and they never have enough glasses so they use plastic cups, it makes it feel like going to a childrens party. The hotel is about 10-15 minutes from the beach and town but is on a slight hill, In UK tempratures it would be ok but in 44 degrees it is like climbing a mountain. We had a good time and I would go back there again but it would have to be cooler."
- Travel date: 16th June 2009
it was ok
"I stayed at the hotel the weather was hot the pool was ok could do with the floor being painted, friendly staff lovel room cleaners, all inclusive finished at 11pm reception area was awful, food was ok done theme nights, waiters dont like you ordering more than 2drinks at a time, entertainment could have been a bit better, good animation team. the rosetta next door looked lovely. i would return to egypt but not this hotel was very plain."
- Travel date: 15th June 2009
Really enjoyed it :o)
"Good points about the hotel: great loacation 10 mins walk from naama bay food was pretty good, lots to choose from (im very picky) 2 swimming pools, livley one and a quieter one the staff are helpful & friendly rooms were tidied everyday swiming pool bar serving rum,gin,vodka,ouzo,brandy, larger beer, 7up, pepsi, orangeade towel hire cleo waterpark is walking distance from hotel fridge in rooms you make friends with other people really easy everyones friendly lots of small birds around ( i like birds) Bad points: all drinks were seved in small plastic cups day and sometimes night vodka tastes wierd the water in the watercooler was sometimes warm other that that you have to pay for bottled water 12 l.e they stop serving drinks before midnight the night time entertainment was VVVVVVVVVVVVVVV POOR, the reps make you play stupid games & its pretty boring. no outside bar at night, you have to go inside to get a drink in a plastic cup. no toilet in the lobby. tips: insect repellant is a MUST get boots aftersun with insect repellent great stuff!!!!!!!!! avoid that man who has a pefume shop, he offers to write your name in arabic then he makes u buy perfume barter barter barter i really did enjoy this hol, i would go again"
- Travel date: 15th June 2009
Top traveller tips for Tropicana Rosetta & Jasmine Club
"Don't bother booking until it has been refurbished"
"don;t go unless you know the large pool has been repainted as the smaller pools sunbeds are booked before 6am"
"do not go here would be my best tip - avoid like the plague"
"check your safe deposit box"
"A perfect location for a relaxing holiday"
"relaxing, and friendly, with plenty of sun."
"quad biking in desert is great."
"The Mexican, hard rock Cafe, the italian owned by Hitlon Hotel,"
"tandorri in namma bay! "
"absolutely brilliant, we will be back! people are so nice!!!"
"the centre of naama bay is great for people watching"
"sharm is a great place to visit, weather was great even in november (mid 80`s)"
Tropicana Rosetta & Jasmine Club is also called
- Tropicana Jasmine Club
- Tropicana Rosetta Hotel
- hotel tropicana rosetta