19 Traveller reviews from Holiday Watchdog
"It is a shame that everyone is complaining about the food and yet nothing is done -it is still awful and provided for the Russians who are rude and push in and steal your knife and fork from the table you are sitting at. The staff are wonderful as are the animation team. The dinning room needs to be sorted out with good management and a welcoming and exit strategy to stop food and utensils going missing. ! ( the staff noticed but can do nothing without the managements backing) I do not expect to queue and wait for plates - milk- bowls every day. I also would prefer my wine in a glass not a small white plastic cup ( we British do have standards). With the management telling us they cater for the Russians it is not a good place for UK residents to go to, which is a shame as everything else was very good. I just hope the Russians continue to go as if their economy crashes the hotel will go bankrupt, and to be honest it will serve the right. Russians may eat stale food, fruit past their sell by date but we won't. I will return to Sharm but not go here. A word of warning to management - word of mouth can be very damaging."
- Travel date: 23rd November 2014
you get whay you pay for at the tiran
"first time in eygpt and was worried to say the least ... but.... arrived at the tiran and was very pleasently surprised having only paid Â£356 for fully inclusive & flights etc.... clean...and very helpful... food was good for money paid ..some people expect way to much ...you want class you have to pay... not much entertainment but pool lovely but more staff needed at bar!! i will use this hotel again for sure ...... mosquitos were annoying so spray well ... soho square is perfect and cheap taxi ride away all sorted by hotel ... had a reall relaxing holiday ...10 days next time!!"
- Travel date: 18th August 2013
Basic Food but Fantastic Service
"Wasn't a great start we arrived at the hotel at 23:10 and could not get anything to eat or drink unless we paid even though it is allinclusive but only until 23:00 evidently. The first room we were given was on the ground floor right at the far corner of the hotel with a view of a security post, so I asked if we could change rooms which the receptionist was very good about and gave us a room on the third floor looking out towards the mountains very close to the main lobby. There is no mini bar in the rooms so if you want water or drinks in your room you have to buy them from the supermarket water is 10Lb for a 1ltr bottle that's about Â£1.20 not bad. There is free water available at the bars but only in small cups. Everything is kept very clean but the paint work and furniture are looking a bit shabby and the hotel could do with a bit of tlc. There is not much to choose from in the restaurant but what there is is very good and kept hot and the service is very good. The pool bar is fantastic Chico and Mohamed are stars and you glass is never empty whatever you are drinking the beer is bottled but always cold and ice is available all the time. The lobby bar is very good and the cafe bar near the shops is a great place to relax on a night with a shisha pipe if you want. The spirits are very watered down but as there are no limits to the visits to the bar until 23:00 this doesn't matter but If it does I would stick to the beer. The beach is a ten min walk or a two min shuttle bus ride its shale and sand with a jetty going out over the coral but fantastic snorkelling to be had around the reef. The best thing about the hotel is there are always sun beds available and never any queuing in the restaurant and you can get the same table every meal time whatever time you arrive with your usual drinks waiting for you. The ala carte Restaurants are hit or miss depending who you talk to some say the are good value for money around 150Lb per head as they are not part of the allinclusive. A trip to Naama Bay for the full on Egyptian shopping experience is great if you like haggling for a good deal but be warned don't get scammed into any trips as they probably will take your money but no one will turn up to take you on your trip book your trips in the hotel or with your rep if you have one.A trip to Soho square at night is to be recommended shops are more expensive than at Naama but less hassling and lots of great bars , clubs, restaurants and Ten Pin bowling and you can even go ice skating. Prices at are 44Lb to Naama on a minibus and to Soho Square around 27Lb. Overall for the money I think the Tiran Island hotel is very good."
- Travel date: 8th July 2013
ups and downs
"lovely clean hotel , pool is lovely.beach is fantastic as is the snorkelling . Some of the staff are rude and cant be bothered in serving you but i put this down to the fact that they are use to serving russians who are rude and demanding. We were refused coffees from the bar one evening at 11 even though we offered to pay, Very limited AI , snacks were served after 5 which consisted of chips and rolls, The beach bar (if you could call it that) serve drinks but you have to pay for any snacks. The drinks taste of cleaning fluids and you are not sure what you are drinking as they all taste the same , and the cocktails contain food colouring rather than grenadine or anything that resembles alchol, we had a week of detoxing because it wasnt worth risking the watered down chemically filled spirits, the wine was like warm tap water. top tip , buy you spirits from the duty free and take with you (pointless then going AI),the food was only just edible , i was given raw chicken and when i pointed this out it was taken to the kitchen , no apology no reason given,. Alot of the staff ignore you and are not interested in serving you, but couldnt fault the lovely waiter we had in the restaurant who looked after us all week. Loved the location ,the actual hotel and pool but would not go back because of the food and drink. This hotel should amend ther AI as it is the worst i have been too,your choices are too limited and so are the times for the snacks. will go to sharm again next year but will not be staying here"
- Travel date: 24th April 2013
"We have just returned home, from arriving at the hotel we were made feel at home, l read some reviews after we book was worried but believe me do not take any notice this was best holiday l have been on from management, bar staff, restaurant team, chefs and amination team all were excellent we had such laugh, sieed bar man and chico were great, we had towel art everyday so lovely l can't wait to return next year thank you to all staff xxx"
- Travel date: 7th October 2012
What more do people want ?
"Just returned from 2 weeks at the tiran Island Hotel. I read almost all the reports on this hotel before we travelled, but need not have been worried.From start to finish we had a great Time.The Hotel was very clean,the rooms were spacious,the food was good with a good variety, and the staff were all very friendly and helpful.Our representative shelley wilson was very helpful with any questions we had and the hotel manager "Salah" always took time to stop and chat.All in all we had everything you could wish for, not mentioning the superb views,from our room and the pool which is very big. We always had a sunbed with comfortable mattresses and large beach towels that are provided clean each day.I would recommend the Italian and Indian restaurants that are on site, and the trips that are organised within the hotel.special thanks to all staff who we had a laugh with throughout our holiday,mohammed at the pool/towel hut, salah,shelley,mohammed on reception and to all the people who arranged our taxis each evening when we visited naama bay, and soho square.The beach is only 5 minutes away if you can stand the heat...brilliant for snorkeling and boat trips Hope to see you all next year The Bradford Clan ( or as they called me saddam hussain lookalike !)"
- Travel date: 17th August 2012
Awful. This Hotel is simply awful.
"The rooms were small extremely tightly, small, barely enough place to do anything. We asked for a Tripleroom and paid for one they give us a double room, when we tried checking in we waited three hours in the lobby. Definately would not advise, it's in a bad area, far from anything but the airport and the food is acceptable but no at all enough choice. The service was awful."
- Travel date: 5th August 2012
"Well this won't take long the food was disgusting and the restraurant filthy. ALL drinks are watered down with chemical water out of the taps, I was sober for 10 days you can't get drunk if you wanted to. take your own towels because they never change them. The hotel only cater for one nationality the RUSSIANS the most rude people if they want food they will knock you over to get it and if your eating with a knife and fork they will come and take it off you!! You have Russian bingo, Russian karaoke and Russian bad manners they don't do any queing they just shout vodka at the bar and they get served the chemical water and ice they must drink that all the time. No water you have to buy it and please don't try to fill your water bottle up at the pool bar because the barman will verbally abuse you and it's not worth the humiliation. We have stayed four star in Egypt before and they have been fantastic. I rate this hotel half a star. Oh the reception area is quite nice. I have lost 7 lb through not eating the grull and no alcohol for 10 days. I am having vodka and coke now and it tastes terrrrrific. "
- Travel date: 4th June 2012
"hi, my name is Adrian and me and my family stayed at the Tiran Island Hotel in September 2011 and its the first time we have been to Egypt and we didn't know what to expect. On arrival the hotel staff took our bags from the taxi and after signing in at reception we sat in the lobby and we were brought a nice cool drink as we waited for the porter to take our bags to our rooms, which were very spacious and clean. The staff at this hotel are the most friendliest and welcoming we have met and they couldn't do enough for us. The pool was very clean and the pool staff were very helpful and even went as far as to put our towels on the sun loungers (i felt like a celebrity lol) thanks to Mustapha and his staff. If you are looking for a great hotel to stay at in Sharm, this is a must, as not only did we have a fantastic stay we met some brilliant people.not only from the UK but also from Egypt... Kemo from Falcon,Achmed the henna guy, Achmed from the spa and also Hassan and all the bar staff , these are a credit to the hotel and that's why we will be going again in 2012 with all our family, so we see you all again soon."
- Travel date: 26th October 2011
An unfortunate experience!
"Having just returned from a fortnight at this hotel I have to say that we would have happily have come home early from this experience. The hotel being new the buildngs are nice and clean and the rooms comfortable but unfortunately this is where the music stops. The facilities are inadequate for the number of guests when the hotel is full and you need to be up at 6.30 to guarantee a sunbed round the pool (or tip the towel man to do it for you!). The beach is a five minute walk from the hotel down a steep hill past another hotel and a building site, and if you wish to eat down there you have to buy the food. Which brings us to the main complaint, the main course food at this hotel is terrible being of a low standard, poorly presented and at times non existant. On several occaisions the wine served was tainted and undrinkable. All in all an unfortunate experience and not one that I would recommend to any one else."
- Travel date: 25th March 2010
Quality of Food !!!!!!
"We have recently returned from a weeks stay at this hotel, You can not fault the hotel as far as comfort and cleanliness, but the food is disgraceful !, the choice is minimal luke warm at best and yes there are 2 microwaves there for you to use to heat up your food if you want it hotter.There was aload of Russain and Ukrainian's whilst we were there and they did not seem to have a problem with the food always stacked their plates and finished off everything that they got. But along with myself and every other guest from the UK there was not one single person happy with the quality of the food.......it's a shame as the hotel is being let down badly due to this at best I would give this hotel 2/3 star rating no way is it 4/5 star as advertised. We were told by other guests that arrived before us that at least 40 guest had got together the previous week and complained about the food and many of them were given an alternative hotel. I am not a complainer usually this is my 5th time in Egypt and yes the food the other times (not to this hotel)has been of a better standard and you don't go to another country to expect the same as you would get at home, but you would expect to be able to eat at least some of the food and have a reasonable choice but you will not get that at this hotel.............."
- Travel date: 23rd March 2010
Never Again - Go somewhere else
"Not what I would have expected from a 3 star and Thomas Cook. The rooms were clean, the hotel was beautiful, the waiting staff were as helpful as they could be but supervisors and management stood around and let customers queue for food and drinks at all times of day and night. Lack of sunbeds mean if your towels not on by 7.15am your not getting a sunbed all day. No where to walk to as surrounded by building site and all inclusive hotels. Pay for your drinks and food after 11.00pm at night. On day of check out you will loose access to food and drinks at 12 noon. You are allocated a voucher for 1 meal at lunch and 1 soft drink. This means you pay for anything you need; including water and soft drinks until you are picked up at 7.30pm. Not what you would expect from 3star all inclusive and not what we have encountered anywhere else."
- Travel date: 23rd March 2010
Top traveller tips for Tiran Island Hotel
"Catering and Chef management or eat out "
"soho square and boat trips"
"Tip your bar tenders and your waiters as they work so hard to make your stay great and cannot do enough for you."
"visit soho square, and go down to the beach to see the coral and all the different coloured fish....amazing"
"Stay away from this hotel."
"try the excursions they are worth every penny"