6 Traveller reviews from Holiday Watchdog
After nine days in Egypt on tour, we arr...
"After nine days in Egypt on tour, we arrived in Sharm for some rest and relaxation. Upon checking in to the Star hotel, we couldn't figure out why there were no people. It didn't take us long to figure that one out! The rooms were filthy, complete with pubic hair on the floor. I wouldn't have touched the bed and imagined myself sleeping fully clothed. We decided to get some lunch only to find the food barely edible. Upon reentering the room to wash up, we discovered the water was dark brown with rust. It didn't get any better if left running, either.
The owner of this poor excuse for a hotel, an American woman from New York City, should be ashamed of herself. Our only bright spot on this horrible nightmare occured when our tour company found us lodging elsewhere. Thank God.
If I could give this "hotel" a 0 rating, I would. DO NOT STAY HERE."
- Travel date: Sun 24th of February 2008
This hotel was my worst nightmare, class...
"This hotel was my worst nightmare, classed as 5 star but Butlins is far superior . We arrived on New Years Eve to be told if we were to be included in the gala dinner and show we must pay 50 pounds, so we were left with no entertainment.
Over two weeks we had 4 nights of so called entertainment. The food was very bad, we had to drink out of plastic cups of an evening, at one time solvent painting being used as we dined we had to leave our meal to gasp some air, no lights in toilets, with other guests we complained to management and rep no action taken. I got bitten a lot at the hotel. The water dispenser was filthy to make matters even worse the animation team along with 60 staff walked out, so the service declined even worse.
This holiday was a nightmare. I have been to Sharm before at a 4 star hotel and could not fault it but I will not be returning to Egypt. Do not go to the Sun hotel."
- Travel date: Thu 17th of January 2008
Just recently returned from the Sun Hote...
"Just recently returned from the Sun Hotel, nothing like itâs advertised! Our room wasnât cleaned the whole time we were there, no clean bedding or towels. Only one eating area open which was filthy, had to go in search of plates and cutlery, all drinks served from little paper cups!
We could only use the outside bar for our drinks which was very smelly, they ran out of all beverages quite a few times while we there, including water!
The private beach was the best bit about it except you had to hunt for a sunbed which wasnât broken! The water went off in the hotel at least once a day. My partner took ill 3 days into the holiday with food poisoning which lasted for 8 days.
Be warned they do not take credit cards and there is no currency exchange so you have to go to neighboring hotels for these facilities. This hotel should not be named as a five star; two would even be too high for it.
- Travel date: Thu 25th of October 2007
This is nowhere near a five star hotel....
"This is nowhere near a five star hotel. 3 star at best. The complex has 3 hotels the Sun, Moon, and another which is closed down.
The whole complex is run down, the lazy river is disgusting, the staff are friendly enough if prompted but on the whole couldn't care less.
The food however was fairly decent with the head waiter really trying to treat you well. However he had to prompt and scold the young waiters into giving decent service.
All the staff are male and there were more of them than guests. We were in Sharm for 3 days before we saw an adult female Egyptian. They are nowhere to be seen. Not even in town. If you are female you will be stripped visually wherever you are in the complex. They are not shy about this and all seem to be in heat constantly.
The weather though was fantastic, never a cloud in the sky and if you can live with the poor hotel then you will still have a wonderful time as the hotel is right on a long sandy beach.
If you do nothing else then go snorkelling. (The jellyfish are harmless) and you will see the most beautiful fish amongst the small coral reef opposite the hotel. Truly wonderful!!"
- Travel date: Mon 28th of May 2007
Raouf complex consists of Sun, Moon an...
" Raouf complex consists of Sun, Moon and Star hotels altogether with one main swimming pool in the centre which all the hotels use rated 5* more like 3* with poor service to match, food breakfast OK good choice thatâs if you can attract the coffee mans attention to come to you and fill your cup! Evening meal is very often repeated several time a week and reheated as a special treat one day we had 4 inch crabs must have been a nail full of meat inside (what a waste!) if you have children you may have to make one or two trips to Naama Bay as there is nothing at all for kids to eat I am no a chip fan but we didnât get any chips offered in 2 weeks.
NO rooms have a balcony and if you do not get a room on the pool side of the Sun hotel you will not see the sun from morning to night. No facilities open Kids Club closed but we did get offered the key if we wanted to open and use unsupervised although they couldnât find it when asked! The beach is fabulous at the hotel but the is no entertainment at all, unless you travel into Naama Bay this is a small busy resort open till 3 in the morning but very poor beaches. (A FREE bus is advertised from the hotel 15 seats if it arrives must book in advance you will always find it unavailable!) Hotels taxis will always try to rip you off double do not use, get one outside hotel and agree price first normally 50 Egyptian pounds (Â£5).
The cleaners (all male) do a superb job and work 12hour days none stop, The lazy river as advertised to us is smelly and disgustingly filthy with all the pain dropping off, although this is a relatively new resort the hotels need a lot spending on them to make well needed improvements the position is right on the beach but the surrounding area is one massive building site with lorries flying around from morning to night.
There is no atmosphere in hotel due to lack of people, the bar is empty at night as it so expensive to drink Â£2.70 per bottle of beer Naama Bay 90p people cannot bring in drinks as all bags are examined and bottles confiscated, we came in by beach back door with drink and we spoke to others who did the same and were sat in there rooms drinking watching the TV, this and the food is a main problem at this hotel, the management just cannot see this but while we were there we spoke to an estate agent who told us the complex had been up for sale for the past 12 months and the owners were no longer interested in it which would explain a lot.
- Travel date: Sat 14th of January 2006
Even though attempts has been made to gi...
"Even though attempts has been made to give this hotel a 'modern' appearance, there was no atmosphere at all. There wasn't a reception area as such, just staff at desks, who were very miserable looking.
The hotel itself was spotless as were the rooms, but the pool area was shabby and sun loungers were uncomfortable, just plastic slats and umbrellas which where tatty and had holes in. I would rate this as a 3*+ hotel. In comparison with its neighbouring hotels, we were very disappointed. The food was ok but became very boring, and the drinks were very expensive, Â£5.50 for a Tia Maria and coke and Â£15 for a bottle of basic red wine. The bar area had a choice of about 5 spirits and looked more like a hospital waiting area. There were lots of facilities that were closed. The so called lazy river was dirty and you couldn't float round it as advertised.
The hotel catered very much for Russians and Germans, none of the notices for the excursions etc were in English. The hotel is about a 15 mins taxi ride to Naama Bay which is worth a visit, the food and drink is much cheaper. The hotel is quite isolated, we spent most of our time on a beach area further down that had nice comfortable loungers and a great bar and restaurant.
They didn't charge for the use of the area, but it's worth tipping the person getting your drinks and sorting out your bed. From a distance, the hotels looks like an old fashioned Butlins holiday camp. I will return to Egypt as we mainly went for the diving, but i will be giving this hotel a miss!"
- Travel date: Tue 3rd of January 2006