Sheraton Sharm Hotel, Resort, Villas & Spa

Al Pasha Coast, Sharm El Sheikh Egypt
5 star hotel

Overview

Ratings summary

Brilliant
1269
Good
823
Average
411
Poor
217
Awful
209

Rating by feature

  • 3 room
  • 4 pool
  • 4 beach
  • 3.5 service
  • 3 dining
  • 4.5 amenities
  • 5 value
  • 3.5 food
  • 5 cleanliness
  • 5 location
 

29 Traveller reviews from Holiday Watchdog

Excellent value for money and great in many respects

5
Brilliant
by

"I read all the reports below:
I live in Cyprus and Egypt is very close, the flight takes just 1 hour 10 mins to Sharm.
We are a family of 4. 2 adults aged 36 and two boys aged 10 and 9.
Put simply:
The hotel is 5 star ish and the resort is 3 star+, however the resort is still very good indeed and the preference for anyone with kids.
The resort is massive....! But easily navigated and the buses are very often and efficient.
The staff are great and friendly and great with kids, they love the English as the Russians treat them with no respect.
We were all inclusive and it works well if not a tad tiring at the buffet every day. However food is above average buffet food and better than most UK hotel buffets by far.
The facilities are good if not lacking a bit for kids.
The position is excellent and the views spectacular.
The rooms are large and comfortable, make sure you get one beginning with 1 or 2 if possible as the 3 and 4 are smaller and further away.
Have stayed at others in Sharm and would stay here again.
Is full of Russians, however, they bother you little and the ladies are lovely to look at....!
ENJOY"

Holiday details

  • Travel date: Fri 1st of December 2006

very good - could be better

3
Average
by

"just spent one week in the villa area.
The rooms are very good, large a clean.
The food is excellent, but the restaurant staff should be more polite, in particular the maitre who welcome people in the restaurant."

Holiday details

  • Travel date: Wed 22nd of November 2006

28th Sept - 6th Oct, Overall Excellent

5
Brilliant
by

"Booked with Bookable Holidays through Teletext Holidays. Tour Operator was Olympus.

When we arrived at the Sheraton we were amazed at the shear size of the resort, the main reception area is where the hotel is situated and there is a free bus (wagon) that takes you round the resort. We stayed the Dolphin resort and the room was excellent. (See photo).

Location:

The Sheraton is situated 10mins away from the airport (no air traffic noise) and 10mins away from Namma Bay. Don't pay more than 30 Egyptian (£3) for a taxi to Namma Bay. The Sheraton is very much on its on with only a few expensive local shops.

Food:

There were plenty of restaurants in the resort but again these were expensive. We would recommend going into Namma bay for food. Also the drinks can be expensive so again try and bring some back from Namma Bay.

Money:

In the resort hardly anyone has change, you sign a card and it gets added to your bill. Outside of the resort people except most currency but US Dollars seemed to be preferred.

Facilities:

The Sheraton has plenty of pools that are all cleaned daily, some pools have a pool bar and some are secluded and quiet. The beach was the highlight for us with your own private jetty you can jump in the sea and be face to face with Red Sea Fish and Coral!! You can also hire snorkelling gear for £1.50 a day or buy them in Namma Bay for about £5.

Conclusion:

The Sheraton is an excellent clean hotel and deserves its 5* rating. Add this to the beauty of the Red Sea and the history of Egypt and we had an excellent Holiday. Only wish we stayed for 2 weeks."

Holiday details

  • Travel date: Tue 31st of October 2006

All in all - A fantastic Service & Stay!

5
Brilliant
by

"Booked into the Sheraton through a last minute deal via Expedia for 7 nights. The Hotel is only 10 mins away from Sharm Airport. We stayed in the Hotel part with a gorgeous view of the Red Sea and the Mountains. I do agree that there were lots of Italians and Russians staying during this period - but having asked around the locals, it seems that Naama is visited mostly by Russians in general - Though we never had a problem with any of them during our stay. The staff did their utmost to help whenever they could, and always had a smile on their faces.

The beach was man-made - but always clean - however if you decide to paddle in the shallower water you may want to wear some flip flops as there are some pretty sharp rocks/pebbles about!! There is a floating jetty which takes you out to deeper water for snorkelling and diving which was amazing! (best time to go is about 10am) There is usually something going on around the hotel for evening entertainment - but we found it livlier going into Naama Bay (be warned - taking a hotel taxi is a rip off!!) We usually walked to the main gate where a locla blue&white taxi can be found. You'll have to haggle for everything here - including taxi fair. We managed 20Egypt£ for naama bay & 30Egypt£ for Old Sharm, but 30 & 40 is pretty reasonable too. Also 30Egypt£ for the airport but pay no more than 50!!

The hotel eats - We were on a room only basis, so we only had breakfast 3 times during our whole stay it can get a bit empty on food if you get there during the end of breakfast, but there are two open kitchenettes where the chef will make up eggs/omlettes however you like whilst you wait, and also mini pancakes. Most of the hot food is kept in the roll top containers - so is usually lukewarm - however have stayed in better hotels and this is always a problem.

We ate twice in the Hotel Italian restaurant, where the food was delicious and the staff impeccable! The restaurant Supervisor entertained us with tricks whilst we finished up dessert (yummy!)

We didn't really order too much from the hotel beach or room service - but we did start buying water and snacks from Naama Bay to bring back into the Hotel. You're not allowed actual food, but sweets/crisps/water are usually fine. They do bag checks as you enter the hotel and pass through a metal detector.

Our room was cleaned everyday and fresh towels were left. We had a problem with the bath and reception dealt with it quickly with no problems.

We booked our excursions with the rep on the beach grounds - as with everything in Egypt - Haggle!!! We paid £120GBP for 3 full day excursions including lunch/snacks/water & entrance to museums & hire of snorkel equip etc - Cairo/St Catherines & Mount Sinnai/Dahab

The music on the beach wasn't too much of a problem - if you sit further along the beach you can't hear anything. There is an ice cream parlour on the opp side of hugo's tucked into a little corner as you walk back towards the hotel.

Sometimes the staff can get a little friendly - but we didn't experience what some other reviewers had. Having said that - if you visit Naama Bay it gets a lot worse - Just remember there are hardly any women working in the Sharm area and most of the men who work here only see their families once every few months. Ladies - be prepared to say a firm No if you feel you are being bothered.

All in all though - a fantastic stay!!!"

Holiday details

  • Travel date: Fri 20th of October 2006

Lovely place

4
Good
by

"We stayed in the resort at the beginning of October 06. The resort is huge and not good for elderly etc as there is alot of walking involved. We absolutely loved it. We had a pool to ourselves most of the day and even the beach was not to busy, could always get a bed.

Ok now for the bad points. Breakfast was very poor. If you like eating salad for breakfast you will be Ok!!!

The hotel is SOOOO expensive for drinks and food. We paid about £3.50 for a beer and £3 for 2 cans of coke.

The hotel is FULL of Italiens and russians and most of the entertainment is geared towards them.

It is also annoying when you are laying on the beach and you have people bothering you about going on excursions. Sometimes you just want to be left alone.

I would go back to Sharm as it is a lovely place. Although we did spend a huge amount of money on food and drink. Even though I really liked the Sheraton I would most probably stay in an all inclusive hotel.

Last of all book your trips in Naama Bay. So much cheaper than the hotel for the same thing.

Overall a really good holiday."

Holiday details

  • Travel date: Thu 12th of October 2006

Not a 5* more like a 4* - would not go back!

2
Poor
by

"The hotel seems to be taken over by the Italians and the Russians, you may feel a little out of place! All we really wanted to do was relax on the beach, however when we arrived we were horrfied by the "disco" playing by the Italians reps - all day from 10.00 - 6.00pm every day. Only time they did not play was between 1.00 - 3.00pm (Italians's siesta time!)

We were on a half board basis and only ended up eating there 3 times as it felt like a school canteen. If you arrived past 8.00pm most of the food was gone and was not replished and they did not allow you to sit outside on the terrace as they started to clear the tables. Was quite annoyed given that dinner was served up until 10.30pm! Breakfast was a little better and lots to choose from.

Prices at the hotel were extremely expensive and there is no local shop where you can buy cheap bottles of waters etc.

Rooms were spacious in the hotel with a seaview, but were not cleaned that well. All I would say after your shower wear your shoes as your feet will get dirty form the floors!

My husband and I have been to Egypt twice and I would say I will not be going back to the Sheraton again. The pictures on the internet are very miss leading - for example - there is no ice cream corner!"

Holiday details

  • Travel date: Mon 9th of October 2006

Not a Sheraton 5 star hotel/resort

3
Average
by

"28 SEPT 2006 -05 OCT 2006 H/board

We are great fans of the Starwood group of hotels. This resort has been taken over by the Russian package holiday market on all inclusive. On our first evening we were amazed at the stampede for the restaurant to fill up as many plates as possible with food some which was not eaten the rest emptied into bags to be taken away despite signs in 3 languages saying all food to be consumed in restaurant. This really spoilt our holiday Breakfast was not so bad as they came at different times. The food was very bland and only sometimes hot if you could fight your way to it. All guests not on A/I subsidise the rest. We paid £10.30 uk for 3 cans of local beer by the pool. In town we paid £1.20 uk per can, soft drinks were £1.50 uk per can as was waterIn town bottled water was 20 pence per litre.The complex is vast. We had choosen a villa room very nice with own patio and pool area . The beach area is much cooler but the beach is awful man made and lethal to the feet not for children."

Holiday details

  • Travel date: Thu 5th of October 2006

Lovely Location, Generally a great stay

4
Good
by

"Stayed at the Sheraton following a four night Nile Cruise and a two night stop over in Cairo and had a great time.

The reception and lobby bar are impressive, check in was very efficient

Main pool area was not the largest we have seen but as the hotel was not busy (about 20-30% full) it never got crowded. Swim up bar was great! There a number of other pool areas around the complex but tend to be used by the Villas rather than the main hotel. It was cooler to sit on the beach as there was a breeze.

The room was spacious and light with lots of wardrobe space, big bathroom (careful of slipping, one of our party broke her arm when she slipped), good terrace with a sea view, large comfortable beds and very clean.

We were on B&B and the breakfast buffet was impressive with lots of choice of hot and cold dishes (the white chocolate covered custard donuts were too good to resist!) However the coffee and hot water for tea left in thermos jugs on the tables was never really hot enough and the hot food was never quite hot enough either (we have found this to be a problem with lots of places though).

We had dinner at Hugos Beach Barbecue and the Lebanese and Italian restaurants which were very nice but not particularly busy as most of the guests seemed to be on half board. The dinner in the main restaurant buffet was quite expensive and we didn't try it..

The only real problem we had with the Sheraton was a lack of places to have a drink in the evening particularly outside. There was only really the lobby bar and nowhere outside (although the pool bar did have a weekly party). We really wanted to sit and have a drink under the stars but none of the beach areas stayed open beyond sunset.

We did have a great time and would recommend the Sheraton. If we returned to the resort we would try and stay at the Grand Rotana which sounded absolutely wonderful (although probably very expensive)!"

Holiday details

  • Travel date: Mon 2nd of October 2006

Almost Faultless

4
Good
by

"This was our honeymoon hotel and it was a bit of paradise in that barren land. The food was amazing, i have never seen so much choice and the waiters were always very pleasant with a trick or two to entertain you. There are a choice of places to eat, an Italian where the tomato soup is devine! The shack on the beach, where the evening entertainment combined with the warm sea breeze is very romantic. A lebonese which i didn't try but smell lovely. The pools are wonderful. There are so many that you are not confined to cramming into a pool with lots of other people. Often we were only joined by a few other couples. The added bonus of having a villa is your private pool shared by only a few of you. The hotel entertainment was a bit slim at the time, but it was right after the bombing so the staff told us most of the musicians had left so may be better at another time. A lovely lady at the hotel organised a Bedouin night. Which consisted of belly dancing and a BBQ on the beach. U could also ride a camel, which i wouldn't recommend to the men as it does fling you forward rather hard....ahem.

The only pitfalls were if your not All Inclusive be prepared to pay through the nose. It cost us £2.50GBP for half of their local lager. And also cost us £25GBP each to eat in the main restaraunt. It was a 3 course meal, but after hearing everyone telling me how cheap it was i was shocked. Especially as we were there for a fortnight. This could also have been a result of the bombing as there were a few guests who cancelled but i am not sure.

The other pitfalls were a few of the staff who seriously let down the usual top class service. The security guards were rather rude to women, as in they didn't see anything wrong in asking them about their sex life. The more people i spoke to, the more this seemed to be the general feeling of female guests. And one particular barman who offered to introduce my new husband to a russian beauty right in front of me, fully aware we were on our honeymoon. Thank You Mohammad. Other than that, our cleaner was amazing. He would leave us flowers and towels made into love hearts etc, Hatten was lovely. Our waiter, i say ours because he always made the effort to spot us and see to us, Yoursri. He was lovely also. He was always fussing to make sure we were happy. We even went away with another barmans telephone number because we got on with him so well. Oh and i must point out not all the security are rude, one in particular, Mahmood was a darling. I didn't get to say goodbye to him and i was so upset. So if you see him, tell him Kate said goodbye!

All in all, a great hotel. You will have a fabulous time, don't listen to anyone else as there is no one as picky as me."

Holiday details

  • Travel date: Tue 12th of September 2006

Excellent Hotel

5
Brilliant
by

"My wife and I booked our holiday through Sky TV / Thomas Cook and as we booked late it appeared to be a good deal - it turned out to be a great deal!! We normally self cater in europe but decided to go further afield and as my wife has always wanted to go to Eygpt this was our choice after scanning loads of TV holidays.

My review is divided into Hotel, Staff and Room.

The Hotel was spacious, cool and always clean, having approx five restaurants inside and out and an equal number of bars. The facilities included a health centre cromprising of a gym, sauna, jacuzzi, massage centre, mud and steam baths. There is also a small shopping mall with bank and hairdresser, internet station and on site photographer. The latter will photograph you all day and then print with you photographic momentoes for you to take home or put them on a CD. The hotel has a nightly disco (far enough away from rooms to avoid disturbance) and entertainment area with stage and sitting area resembling a multitude of treehouses covered by ships rigging. (see photo). On the entertainment front you can book trips in the lobby area (submarine and aqua park) and the hotel has its own in house DJ who runs pool parties and themed evenings (these are usually from 9.30pm to 2am and can be noisy - didn't stop us sleeping). There are 8 pools (2 with bars) that cater for all ages and a large private beach with many loungers and sunshades. The beach is man made with sand and only extends to the sea edge where there is about 100ft of shallow water with sharp rocks before it suddenly drops off to deeper water, a floating jetty enables you to walk out to the deeper water where the snorkelling is great. There is also a diving centre in the grounds for those who want to go deeper.

For us it was the staff who put the "X" into excellent, they were friendly, efficient and nothing seemed too much trouble, whether it was housekeeping of our room or service in the restaurant and bars or even getting a taxi. They were always polite and and when my wife felt ill (a little too much sun) for a couple of days, phoned our room to offer help and enquire how she was.

Our room was a preferred room on the sixth floor, it was spacious with a large private balcony and had air con, mini bar, TV, hairdryer and sitting area. The bathroom was a good size with many towels and fannels provided. The room decor was predominantly white with either light green or blue ceiling and furnishings and bedding. It was well cleaned daily and occasionally we had nice touches like towel sculptures or bedroom slippers provided. The minbar was restocked daily and laundry service was available. On the couple of occasions when we decided to eat in our room the service was quick and the food lovely as well as being hot and beautifully presented.

The hotel is only part of a the resort, in the extensive grounds are many villas and I can't comment of the conditions in those. But the grounds are definitely worth exploring for the many small gardens and walkways often with small pools and waterfalls, for those that like plants there is a wide variety many in flower as well as the more traditional date palms and cacti.

Jean and I are not beach loungers and although I have concentrated on the hotel there is plenty to do outside the hotel. In our time we went camel riding, snorkelling and made a trip to see Cairo and the pyramids at Giza. Within the vicinity there is Go-karting, quadbiking, plenty of scuba diving and for those less a less energectic dispositon plenty of shopping and eating out in the main town of Nama Bay or the old town of Sharm both of which are a short taxi ride away (something like 10 minutes to Nama Bay and 15 to Old Sharm).

A quick word on shopping - if you have read your way through the reviews on Sharm El Sheik you will have read at least one review indicating the hassle of shopping. Jean and I called it the 3 H's - Hassle, Haggling and Heat.

You do get hassled by all and sundry asking where you come from and "come into my shop"

You are expected to haggle, nothing is priced and your skills determine the price you pay - and remember they have been doing this far longer than you, so be aware and don't be afraid to walk away, that little trinket you so badly wanted will be avaible in at least fifty shops within a stones throw.

The sun heats the streets through the day and this heat is emanated back for the whole evening, long after the sun has gone down. It's hot in Nama Bay and hard shopping should interspersed with dropping into air conditioned bars or restaurants for those who find the heat too much.

Jean and I found that a smile and a friendly wave before walking on led to no animosity when we were being pestered and that standing our ground often meant the price was right for us.

Go shopping in the evening, soak up the atmosphere and the lively buzz and have fun."

Holiday details

  • Travel date: Fri 4th of August 2006

second visit this July 2014

5
Brilliant
by

"Please ignore the rubbish written about this hotel.........!
This is one of the best Hotels in Sharm.
We have been several times, very, very helpful staff, good food, great service, accommodation of a very high standard, what more do you want.
If you want or need chicken & chips go somewhere else, sorry, this is EGYPT!!
Mr Wilson"

Holiday details

  • Travel date: Tue 14th of January 2014

Rating breakdown

  • 5 Location
  • 5 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Value
  • 5 Food
  • 5 Cleanliness

Do not book with Longwood Holidays

1
Awful
by

"Longwood's rating system in its UK brochures does not reflect UK standards. Visited the above hotel and was not impressed as not 5* & all inclusive food & drink was awful. Wrote to Longwood on our return and have to say their responses were arrogant and they did not want to hear the feedback. After 3 letters they agreed to gove me £150. My advice is keep writing to them as they will gie you some money. My advice to them is this strategy is very short sighted as even though they gave me some money back by then all the damage to their reputation was done.....I will never holiday with them again on principal"

Holiday details

  • Travel date: Tue 19th of April 2011
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