Royal Grand Sharm Hotel

Om El Seid Hill, Sharm El Sheikh Egypt
5 star hotel

Overview

Ratings summary

Brilliant
2191
Good
723
Average
214
Poor
67
Awful
28

Rating by feature

  • 1 room
  • 2 pool
  • 1 beach
  • 3 service
  • 2 dining
  • 1 amenities
  • 2 food
 

31 Traveller reviews from Holiday Watchdog

Beautiful location and hotel, but bar staff could do with some training

3
Average
by

"This was my second visit for new year to this hotel, and this year I took my brother and his fiance as we enjoyed it so much last year.

The location is superb and brilliant for snorkelling. We had a spacious room with a massive balcony overlooking the sea, couldn't fault the cleanliness, the cleaner worked very hard and I appreciated the animals out of towels and petals on the bed - he was a credit to the hotel. I enjoyed the food, as I did last year, the omelet chief was a bit tiring as another reviewer pointed out - don't know whether it is the sense of humour?

Now for the criticism..... as another reviewer pointed out, we were all inclusive and found that most bar staff did not want to part with the alcohol. One particular barman named Ahmed S. in the bar by reception was very rude. On one occasion we requested 4 vodkas for our party, only to be told they had none. I had to involve the Manager in the end and explain that it was not our problem whether they had run out or not. He rectified the situation. Also other bar staff would serve men before women, even if the woman had been waiting. However, as all inclusive guests paying a premium price I do not expect this treatment. I feel the Management definitely need to sort out some of the bar staff if they want guests to return to Royal Grand Sharm.

I would recommend this hotel, because of the location and the fact that most staff were helpful and friendly, I think the management need to make sure this is not spoilt by the actions of a few staff."

Holiday details

  • Travel date: Wed 10th of February 2010

Tired hotel but nice

3
Average
by

"My girlfriend and I have just come back after staying a week at the Royal Grand Sharm. Originally we were booked for the Jolie Ville Royal Peninsula, but bad weather had damaged that before our arrival, so our travelagent moved us and told us it was an upgrade.

Speaking of location it was. The hotel is right by the sea with some beautiful coral reefs ideal for snorkling. In terms of other surroundings its close to Il Mercato, which I guess is fine, if your idea for a great vacation is to go shopping for the same brands you can get at the same price at home. It's also close to Alf Weila La Weila, which to my best understanding is a gigantic tourist trap with little of value.

Anyway, back to the resort. The overall resort grounds are really nice and well looked after, but the rooms are tired. They really need a makeover to bring them up to the 5 stars this hotel claims, they have. It's also quite noisy as the walls are thin, so expect to be able to listen in on the conversations your neighbors are having in the middle of the night. The cleanliness can't be faulted though due to very dedicated personel.

We want All Inclusive, and let me just say that I won't do that again. The food is more or less tasteless apart from the odd cooked-to-order thing at night. You would probably get a better experience taking a cap to Naama Bay and visit one of the restaurants there. But it's convient, I have to give it that. Just don't expect taste explositions as the chefs are somewhat scared of using any form of spices, including salt and pepper.

Also make sure, you like Italians and Russians. The latters culture is quite noisy when they talk (especially the men), and the former just babbles on and play loud music at the beach. So if you want peace and quiet and not a peep, this hotel is not for you. If you like the cultural blend and some noise, this is perfect.

Overall I would rate this with 3 stars based on the tired rooms and the very unimagianitive All Inclusive programme. But if you can live with that this could be a very good place for you to spend some good and fun days in the sun."

Holiday details

  • Travel date: Tue 2nd of February 2010

8 out of 10 - would definitely go back, but bear in mind.....

4
Good
by

"My husband and I booked our weeks trip through 'on the beach' for £1093 all inclusive and believe that this was good value for money. For some reason it was booked under the Iberotel Grand Sharm which has a trip advisor rating of 36, however the hotel is no longer owned by Iberotel and is now called the Royal Grand Sharm, which has a trip advisor rating of 93 - confusing as it is the same hotel!!!!

Good points:
- A large resort with beautiful, well manicured grounds.
- Food was good although if you're wheat/gluten intolerant like me you may feel like the options are limited as lots of pizza/pasta/pastries, although I always found something and the selection of salads is fabulous. If you're all inclusive this is based around one restaurant which some may find repetitive. There is an Italian restaurant which you can pay for but we didn't use it.
- The hotel is well located for Il Mercato a Westernised mall area with McDonalds, KFC, Starbucks and a nice place to wonder around without being hassled like you are constantly in Naama bay.
- Lovely restaurant terrace overlooking the sea.
- Friendly staff (mostly).
- Nice room for the amount of time you spend in it. Our sea view room had an enormous balcony and the sea was visible even when lying in bed.

Bad Points:
- Very poor alcohol selection - wines were acceptable but often warm. A vodka and diet coke, not a drink you can really get wrong, but they did. You have to ask for a double otherwise you don't even get half a measure. The diet coke was always warm and if you asked for ice and lemon it was as if you had asked him to recite the entire works of Shakespeare, honestly everyday they got it wrong! The only drink they seemed not to struggle with was beer which my husband said was good and always cold. Maybe it was just me, but my husband seemed to have less problems if he ordered he drinks so possibly a cultural issue aswell.
- Snorkle gear not available free as it had been in other Sharm hotels. You can hire for 5 euro's each per day which would work out a lot if snorkelling everyday so we just bought some - although go to the local market and not the hotel shop! We paid 150 EGY for two sets, which I'm sure is still too much but who wants to spend there entire holiday haggling?
- No bath, only shower which was a shame as I do like a good bath on holiday!
- The daily hassling to go on boat trips, have massages, health treatments became a bit tiresome and even if you said 'no' one day they would always try again the next - maybe if you say 'no' a bit firmer they will leave you alone.
- Bear in mind your all inclusive doesn't include the health club, internet, billiard table, cocktail menu, snorkel hire.
- No beach.

It may seem that there are more bad points than good but they are just things to be aware of. We had a great time and would definitely go back to this hotel. Those going in the next few weeks remember to take warm clothes for the evening because when the sun goes down it get very chilly - jeans, jumpers etc. Be nice to the waiters, give them a tip and they will make sure you get a nice table and your drinks quickly."

Holiday details

  • Travel date: Sat 30th of January 2010

Royal terrible hospitality

1
Awful
by

"terrible hotel
The awful hotel after change of management and leaving of network Iberotel service has worsened:
Towels on a beach of grey colour
In numbers cockroaches
Meal improbably tasteless
Management became very unfriendly"

Holiday details

  • Travel date: Sat 30th of January 2010

A bit worn around the edges

3
Average
by

"My husband and I spent one week at this hotel to relax, wind down and soak up some sunshine. We were on the all-inclusive plan. The food was pretty average, a bit repetitive, particularly the salad bar. We sampled just about everything they served and did not have any tummy trouble.

We found some of the staff a bit annoying. The omelet chef kept pretending not to understand me, making me ask and point again and again at the ingredients I wanted (he did this to several women). Just silliness. The fourth morning in a row that he did this to me, I told him he could keep the omelet and went for the boiled eggs instead.

The staff at the spa, health club, divers club etc. kept trying to sell us treatments, they were wandering around the pool area and the beach area and we got really tired of them. The first day three different people from the hotel approached us in less than 15 minutes trying to sell massages! I had actually planned to get one, but got completely put off by the nagging. We have stayed in two other hotels in Egypt and have not experienced anything like this from the hotel staff before.

Our room was on the ground floor by the heated pool. We had afternoon sun and a large terrace, but not much privacy. The bathroom was a bit worn and so was the room, but everything was clean and functional and there was plenty of hot water. We got twin beds with medium firm mattresses and slept very well. The mini bar was empty, perhaps because we were on all inclusive. No free internet service.

We checked out the gym (normally we would use the gym 2-3 times in a week's stay) but this one was neither very inviting nor particularly well equipped, so we did not use it.

On the bright side, there were plenty of sun beds, the guy who cleaned our room did an excellent job and check in/check out was very smooth."

Holiday details

  • Travel date: Fri 29th of January 2010

Great hotel

5
Brilliant
by

"Just came back form a great stay at the iberotel grand sharm/royal grand sharm. Great service, and beautiful surroundings. The staff were polite and attending to our every needs. The snorkeling is great. We were not all inclusive, as we wanted to spend some time outside the hotel too, but really enjoyed the breakfast buffet, the Italian restaurant (!!) and the poolside restaurant which had really good salads."

Holiday details

  • Travel date: Sat 16th of January 2010

Not very good value for money

2
Poor
by

"Overall a very pleasant holiday, thanks to lovely hotel good location and weather. Felt that the bar staff in the italian bar needed some manners. We were made to feel like alcoholics for asking for more than one drink when there were four in our party. Considering the money paid for hotel is meant to cover all drinks you should be entitled to have as many or few as you want and shouldn't be questioned for getting more than one drink.

It took managment to get involved to rectify the situation, i feel we shouldn't have been made to feel bad for wanting to have a drink.

Generally i would recommend this hotel, but be prepared to take your own alcohol!"

Holiday details

  • Travel date: Tue 12th of January 2010

Great stay - and safe bet

5
Brilliant
by

"It's tricky choosing which five star to go for in Sharm el Sheikh - they are all big places on the coast etc. - but this turned out to be a very good choice for a family looking for winter sun.

It has three pools - the largest not heated in December but just about usable - the others a comfortable 25 degrees - which is the same as the sea. Definitely go for the all inclusive - you'll save money and going out to eat isn't easy or reliable. At the hotel we had a good variety of hot buffet food and salad for breakfast and lunch and at dinner which also included a nightly bbq, fresh pizzas, pancakes, waffles and some Egyptian specialities. We had good service, and no tummy bugs. During the day there is unlimited beer wine coffee etc with cakes in the morning and something like a sandwich or burger and chips snack in the afternoon.

Rooms were pretty good, slightly faded, but very clean and not one cockroach anywhere all holiday. We paid extra for a delux seaview 'bronze' room - this seemed like all the other delux (ie slightly larger) rooms and next time I'd go for an ordinary delux. Hassles from health club/massage/diving etc people is minimal after the first day when, if you ask them nicely, they will leave you alone to veg out by the pool.
Snorkelling is a must - you can buy decent masks for about £8 sterling in Old market (a £3 taxi ride away and cheaper than the standard hotel rip off shop) and great reef snorkelling is just at the end of the hotel's own jetty. You will never have easier access to an amazing variety of fish and coral in clear warm water - even in December.
If you want culture then Sharm is not for you - but for an effortless warm sunny winter getaway with swimming this is hard to beat. As other reviewers say, this isn't quite 5-star by Western standards, but really it's not far off and they really do try and make your stay so good you'll want to come back - which we might.

AW Bristol"

Holiday details

  • Travel date: Sun 13th of December 2009

Nice Hotel

3
Average
by

"It is a very nice property. I would say it was probably built 1997, well maintained. I am not sure when it changed name from Iberotel Grand Sharm but keep that name in mind or your taxi cab might drive you to the wrong place (happened to us twice). I think this is one of the best in Sharm but that said if you have an alternate destination in mine I would say look at that town instead, we took a bus to the hotel and saw some very rough places on the way. The place is a pretty sad vegas-type stip in the middle of nowhere... The "beach" is not what we would call a beach in the UK, you can not get in unless you have shoes on or from a jetty out to sea (only for good swimmers). I would also recommend stay clear of the all inclusive option unless you are on a strict budget. November 09 I paid less than £7 for a file steak but was mistaken for all inclusive at first and served 1/5 rum, then when they realized at the bar we were not all inclusive the drinks had 1/3 rum 2/3 cola. The staff is good but not great at details, one day we came back to the room to find no toilet paper and another day no wine glasses."

Holiday details

  • Travel date: Mon 16th of November 2009

Wonderful and relaxing....but please read for info

5
Brilliant
by

"A few do's and don'ts before you read the rest...
DO's:
1. Men, take shoes as they request that closed shoes and long trousers to be worn at dinner. Breakfast and Lunch you are fine with shorts, flip-flops etc
2. Take shower and hair shampoo etc as the ones provided aren't all that
3. Take a travel kettle if you crave hot drinks in your room as not provided
4. Visit the DIVA pool, the quietest out of the 4 pools if you are after a more relaxing Pool experience
5. Take snorkel gear if you have as hiring could be expensive, fins however not ness as the snorkeling is easy without
6. Take Imodium......we got through a pack each, however someone did say it doesnt work out there and you are better off purchasing some of their own stuff
7. Lots of sun cream. we started with 30 and de-creased from there. there is a sea breeze if you stay on the "beach" (which is man made, but fine) so you WILL burn if you dont cream up
8. Bacon lovers, eat lots before you go as they obviously dont supply it
9. Visit Namma Bay. Pay no more than 30 Egyption pounds (around £3) and negotiate price BEFORE you set off. Dont wait till the end to pay. Namma Bay is amazing, although we did NO excursions as this was a strictly chill out holiday, it is well worth a visit, Hard Rock Cafe is a good drop off - meet up point and TGI Friday's does a mean steak if you crave one. Waiter there who goes by HONDA CIVIC is great and will advise where to go to after you eat.
10. Check your transfers to and from the hotel with your agent before you go and ensure it is in writting. Many people had to get Taxi or pay extra as they were not on the list when they got off the plane.
11. Do expect to be hasseled by Spa staff and water sport staff who many times a day come round and offer massage etc. If you dont want to DONT seem interested. Just politely say no thankyou over and over again. soon they get the message.

DON'Ts:
1. Dont take towels. The hotel provides beach-pool towels daily
2. Dont attempt to bring back Shisha (bongs) by hand luggage WHATEVER any one says. we travelled light so only took one case for the two of us. we had to repack it 2 times in the airport before we came home to try and get the Shisha in the main case as they wouldnt let us take by hand....so be warned.
3. Dont expect 5*. Its a good 4.
4. Dont get a Visa at the airport when you arrive UNLESS you plan on leaving your resort, ie visiting Ciaro etc. Many people believe you should invest in one, but actually a total waste of money unless you are going anywhere.
5. Dont walk on the coral. people did and got a telling off. Use the jetty provided to snorkel.
6. Dont feed the fish. though there are signs saying not too everywhere, one bloke got his thumb taken off by a box fish when feeding it on the jetty.
7. Dont eat too late. tables go quickly as does the best of the food
8. Dont leave getting sunbed too late. we were there at 8am most mornings to find many had already been reserved with Towels by Germans, Russians or the Italians.
9. Dont have ice in your drinks if you go OUT. It is not bottled like the hotels ice.
10. Dont expect a "adult" only stay. there are lots of families and young children

My husband and I arrived back from a 10 night all inc stay at the royal grand sharm (used to be the Iberotel Grand Sharm for other reviews) and we feel we have had a really enjoyable holiday. We flew BA who were great and booked through DialAFlight, who we have used many times.
We had a night flight out, so arrived Egypt time 6am. The check in time was from 2pm that day but within 30 mins we were in a room, delux sea view, although not sure their standard of delux sea view is the same as ours. Our room, #460 was situated at the rear of the hotel but higher up to the sea was far away for view point, although you could see it...the room was clean and big enough for the two of us.
If you are after a relaxing holiday with guarenteed sun this hotel is ideal. Good budget, and from speaking with other brits better than a lot of other hotels.
Would i recommend to someone? Yes.
Would we go back? Dont know. Would perhaps try the Hyatt next although if we couldnt get in there we would consider revisiting."

Holiday details

  • Travel date: Sat 14th of November 2009

Fantastic Hotel, 5* in every way - enjoyed every minute of it.

5
Brilliant
by

"Myself, my husband and our 21 month old son have recently returned from a holiday at the Iberotel Grand Sharm in Sharm el Sheik and we have had the time of our lives.
Intially, like anyone with a very young child, we were quite concerned about travelling - the flight, the location, the food etc. We researched many hotels before selecting the Iberotel Grand Sharm and we're so glad that we did.
On arriving at the hotel we were so relieved to see a beatiful GRAND (living up to its name) looking hotel and reception area which was immaculately clean, we were greeted by a member of staff who immediately made a real fuss of our little boy and got him a colouring book and pencils whilst we filled in the paper work and waited for our room key. Another person then took us to our room and gave us all of the information about the hotel such as meal times etc. Then another person swiftly delivered our luggage to the room.
On entering the room we were so chuffed, a massive room with a settee and chair at the one end, a big (double the normal size) balcony, a beautiful and large bathroom, with a walk-in shower and all immaculate.
During our stay, we ate all of our meals in the main restaurant as we were All-Inclusive, the food was fantastic with a wide-range which varied every day, they had different themed nights - such as Mexican, Egyptian, Italian etc. None of us were ever ill and we ate pretty much anything and had ice in our drinks.
The service was brilliant, they all went out of their way to ensure that you had a wonderful time with them. The staff were superb, all happy, welcoming and absolutely wonderful with our little boy, right from the Gardners to the bar staff and up to the manager of the hotel. They all knew his name and always made a real fuss of him - which he loved, and I know he'll miss.
This hotel certainly well deserved its 5* status, and having stayed at a few 5* hotels, before in other countries, this was by far the best - they even had a man that came around with strawberries in the afternoon, a man that came around to spray you with some cool spray and a man to clean your sunglasses!
The view, the location, the swimming pools, the food, the drinks, the room and the staff were all amazing and we would certainly highly recommend this hotel to anyone and we very much hope to return there in the future.
So if you have booked to go to this hotel - lucky you, you'll have a great time!"

Holiday details

  • Travel date: Sun 8th of April 2007

All Inclusive Iberotel Grand Sham!

3
Average
by

"We have returned this morning from Iberotel. I have to comment that out of the hotels in the area this is one of the best. The staff are very friendly (if not a little over friendly to the english ladies) and the standard of accommodation is high. Food is a little disappointing.

If you are paying all inclusive please be aware there are many restrictions. No drinks in bottles, not all eating areas are all inclusive, no room service and a lack of comfortable seated areas in which to relax ie no lounge. The waiters ask you where you are going to drink (in case you take it back to your room and avoid paying for room service) Dont get me wrong, this is an above standard hotel for the area but is new to all inclusive so does not quite have the idea yet. Maybe in 12 months it will have this to perfection as it does it's service. I have to add that upon check out there were many arguments as things were incorrectly billed. One lady was chased up the road in her taxi by the reception staff for not returning her towel card!!!! (at a cost of £10) Again, dont be alarmed - is still one of the best hotels in the area! If you are booking with your agent just confirm the basis of "all inclusive" and enjoy - snorkelling is very good. If you are perhaps a little unsteady on your feet you will struggle with the jetty's in this area as they float. Sometimes Jelly fish are washed up by the reef but they are completely harmless. My 17 year old daughter has just read this and thinks i have been too lenient!!! Egypt is Egypt!!!!"

Holiday details

  • Travel date: Wed 4th of April 2007
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