Renaissance Sharm El Sheikh Golden View Beach Resort
63 Traveller reviews from Holiday Watchdog
"We booked to stay from the 22/12/12 to 5/1/13 but after the first week we checked out at our own personal expense and into a new hotel for the second week. For the first week ( Xmas week) we spent almost all our time standing at reception and or with the travel rep complaing about things that had broken in our room. Day after day someting would break and the following is just a flavour of what we had to put up with: The toilet broke down three times, the plug was too small for the bath and hence was impossible to have a bath, there was no pressure in the shower and what water there was luke warm at best, the curtain in the room didn't close, the TV remote control didn't work, there was no plug socket which was accessable to the only mirror in the room, the sauna was broken and so it went on....although the hotel did get around to fixing all our problems our first week was ruined and were not prepared to take a chance on staying a second week and moved hotels. As compensation for the what was a ruined xmas the hotel offered us a bowl of fruit!! and a late check out of 6pm as opposed to 12pm - as we had to be at the airport for our flight home at 1pm the offer of a late check out was as useful as a chocolate fireguard and the hotel knew that. Having spent so much time standing at reception i can say we were not the only people who we witnessed other people who were less than happy with this hotel.
The all inclusive package makes you feel very much like a second citizen and the meals are awful."
- Travel date: Thu 10th of January 2013
September 2012 - Fantastic holiday!
"We have just returned from the most fantastic holiday at the Renaissance Golden View Beach Resort. The room was clean and comfortable and the food was fantastic in every restaurant. We went on the All Inclusive package and it was fantastic value for money. All food and drinks free, just ask for the All Inclusive sheet at reception when you get there so you know exactly how works. Treat yourself to a special meal at the Il Palio restaurant though (not included), we had the most beautiful food that evening, best Beef Carpaccio ever tasted! Not much going on outside the hotel, this is a holiday for people who want to chill and relax in beautiful surroundings. Plenty of trips you can go on, and the snorkeling along the coral reef right by the hotel beach is amazing. The staff - where do I start?! How has this hotel managed to recruit such a fantastic team? In every area, from the room cleaner to the GM whom we met, the staff could not be more caring, attentive, friendly and entertaining. Nothing was too much trouble, if they noticed I didn't have a chair or a drink for example, one would appear from nowhere! If we could have tipped them all we would. At Rotunda bar there was Mohammed the manager and Osman and smiley Ahmed! At Aqua bar (our favorite) the wonderful Islam, hilarious Mohamed and the gorgeous Sherif! Acapulco Joe staff and food were also fabulous. I could waffle on forever, but overall this hotel is the place for a quiet relaxing holiday. Lots of steps, but if it didn't have the elevation it has, then its dramatic and commanding views over the ocean would be lost. I am surprised at some peoples reviews - I think nice reasonable people get nice treatment, say no more! "
- Travel date: Fri 21st of September 2012
ALL INCLUSIVE TOTAL RIP OFF
"This hotel is NOT all inclusive. They have only recently offered this option and have nowhere near got it right! I paid for it but not worth a dime. The GM should take a look at the Baron Resorts package if he needs advise.
Change of policy required otherwise it will carry on dropping down the rankings of Tripadvisor as it already has recently. This will cost the hotel many many customers.
All inclusive should mean ALL INCLUSIVE, - ALL BARS AND RESTAURANTS.
If you have experienced the same put it on HolidayWatchdog itâs a very powerful tool to get them to provide what you PAID FOR!"
- Travel date: Wed 5th of September 2012
âThe hotel was below our expectationsâ¦ The reef is wonderful!â
"We are 12 days back from our family vacation in Egypt and wish to share our experience with other sun-seekers from cold countries.
Being frequent travellers to Egypt (visited 7 times in the last 10 years) we stayed in Sharm 4 times (last time at the Ritz-Carlton in 2007) and had always enjoyed our stay.
This time, however, it was not the case to make our holidays unforgettable.
During our previous visits to Egypt (Hurhgada, Sharm El Sheikh, Marsa Alam, Cairo) we were going on excursions almost every other day (flew even to Jordan (to see the beauty of Petra â beyond imagination!) and Jerusalem) and made all tours offered by tour agents (Moses Mount - twice) but this time due to the recent unrest in Cairo we decided to stick to the hotel for 9 days and enjoy the sea, the food, the poll and the SPA. Just relax in the sun after our -10C.
The Red Sea is great if you go snorkeling (as we do with our sons, the youngest is 9) or diving, but if you wish just swimming in warm water it is hardly the right place. The temperature at the end of March was 26âC of the air (quite chilly 16C in the evening) and only 20C of the sea. That is why most of the guests flocked to the only heated (out of 4 outdoor pools) swimming poll and few brave ladies were diving from the jetty to see the wonders of the reef. The reef has a lot of multicolored fish and the best time to see them is in the morning until noon. Unfortunately only 2 days out of our 9 day stay the sea was quiet with the green flag at the jetty. All the other days the flag was yellow or red â no swimming in the sea. Despite the rough sea we enjoyed as always our snorkeling in the Red Sea! (The beach is rocky, windy and hardly suitable for the families with small children.)
The story about the hotel&service is quite disappointing. The main building is nice in some kind of the Imperial style with villa-type accommodations well spread around. The most convenient rooms are close to the Reception and the 1st unheated swimming pool. We lived in the family suite 1206 and enjoyed the quiet pool view and palms from two open terraces . The airy room&spacious bathroom were a bit worn but clean and well maintained. The purpose of the kitchenette with no utensils and never used appliances (it seemed so) remained unclear to us.
In general we were satisfied with the accommodation, but not with the food in the main Coast restaurant. Comparing to The Ritz, Le Meridien and 5* hotels in Marsa Alam daily meals in the Renaissance were repetitive, dull, with no much choice. Fresh orange juice was OK, but cappuccino seemed to be the same wishy-washy liquid from the kettle with some milk foam on top (it costs 13E.pounds in the bar). The famous Egyptian Hibiscus tea here was just a disgusting sweet syrup with foam on top.( In Le Meridien we could enjoy fresh guava and other juices at any time). At lunch the starters&salads were fresh and of good quality but the choice of main course was quite scarce: few roasted chicken to be divided in small pieces to feed all the tourists. By the end we got fed up with chicken. No seafood except for the fish mixed with crabs or fish fingers. (In Marsa Alam we were able to enjoy through the day the vast variety of fish, mussels, scallops, etc. cooked in the most delicious way). The pastry were nothing special. Much to our regret there were no theme dinners at all, though it is always interesting to try another food. (Such dinners are very opular with tourists). The service in this restaurant was quite reluctant, the waiters: some were helpful, other had vague idea of what you order (speak&understand very basic English).Mistakes on the bill were no surprise. The general impression of this restaurant is to feed the tourist in the most economical way.
Il Palio (the only a la carte restaurant) : the very limited Italian-style menu. Foreign drinks&spirits at exorbitant prices. Local wine is drinkable, though doesnât match the food offered. Portions are small and tricky. Having asparagus as a side-dish for sea bass found green beans in between. Caprese salad was as tiny as a saucepan, though prices at this restaurant are quite high. Had one dinner there with no wish to get back.
Accapulco (cafÃ© by the heated pool) : the best choice for lunch! Quesadillas were light and delicious, beef steak was juicy.
ZinZina lounge offered simple food , but pizza was hardly the Italian style. No point in dining there.
The Lobby Bar: pleasant atmosphere, but very few people there since the prices are very high (one glass of local wine (white Grand de Marquise is the best) is 38E.p.)
But our main disappointment was the R-CLASS meal package we had chosen by mistake as Ultra All inclusive. With this package we were treated as the 2-nd rate guests though we had paid 800$ more to our tour agent for this option. In two days it was clear that at R-class you get drinks&ice cream only at specific hours (after 11.30am and 4.30pm) of inferior quality and you bill is checked and re-checked. (Read indignant reviews about All Inclusive package written by the tourists in 2007). It took us time&efforts to get rid of this R-class and switch into BB. However, half board would probably be the best since there were no good options in a la carte restaurants and the prices in the Coast are comparable with the a la carte. (Lunch or dinner cost 150 E/.pounds per person no drinks&water included.)
Another misunderstanding happened straight upon our arrival. My husband is the holder of the Golden Marriott Rewardsâ card, which was completely ignored by the Reception manager on that day. So we did not get any complimentary services (additional water, fruit basket,happy hours at the bar) on arrival until Karina (Guest Relations manager) cleared the situation and sorted everything out on the 2nd day of our stay. After that we were treated in a very different way. Ehab (Bar manager), Hatem were doing their best to give us satisfaction and to correct the oversight. Thanks to all of them!
The territory of the hotel is green and nice, no insects. Be ready to go up and down the steps all the time since the hotel accommodations are located at different levels.
During our stay the hotel vacancy was app.30%, so there were enough sunbeds around the heated swimming pool.
Our leisure time we shared between snorkeling, swimming in the heated pool and SPA pleasures. Dead Sea mud scrub&coconut wrap prior to sunbathing is strongly recommended as it makes you skin extremely smooth and deeply nourished. Feet massage was invigorating, Thai massage hard and stretching-no many guests choose it, though it was done very well. Relaxing in sauna was pleasant only the 1st time, as our second sauna session was somehow spoiled by the sudden intrusion of 8 Arabs (of good size in a tiny sauna cubicle). It is known that the Arabian men do not have bath, sauna with the women, so for me as a European woman (there were two British ladies as well) it was quite uncomfortable to be (only in a swimming suit) with these men, â¦even humiliating since their women would never have such experience. In my mind, with all respect to different cultures it would be wise if happy hours were booked for the Arabian men to enjoy the unisex sauna at this hotel. (We noticed that on Fridays many Arabian families with kids come to stay in the hotel for a weekend. And they are treated like special guests.)
General impression of the hotel: nice landscape, quiet settingâ¦ almost boring by the end of our stay. Emptiness and silence in the evening . No any entertainment,except repetitive belly dance at ZinZina bar.
The hotel seems more like a rest home for elderly people than a sea resort for snorkeling&diving. Not much suitable for small children, youth either. The hotel will satisfy people getting away from the city bustle to bask in the sun by the pool reading or dreamingâ¦Unfortunately this Renaissance hotel did not stir the desire to return and recommend it to friends. Hope it will improve.
- Travel date: Mon 23rd of April 2012
4th visit, counting down to the 5th!!
"couple early 40's just returned from11 night holiday, booked B&B from UK and upgraded to half board on arrival, where Mohammed on reception is very professional and welcoming. We stayed in a family suite on the beach front which was peaceful and very tastefully decorated. King size bed, beautiful soft linen, housekeeping immaculate, large marble bathroom with separate shower & complimentary toiletries, kitchen with fridge freezer, kettle provided upon request along with ironing board, excellent air con, fabulous views out to sea. The grounds are constantly being tended to and are pristine, no bugs to be seen in all of our visits. This was our 4th visit here and it is as reliable as ever, staff polite & nothing is too much trouble. A very special thanks to all the staff in the coast resturaunt, particularly Mohammed El Nagdy & Ahmed Alessio who are genuinely delightful and so attentive. The chefs within coast should be very proud as there food is varied, flavoured, hot and plentiful, particularly thanks to Faisel & Ehab. The resort is tranquil & calming, no hassle, towels placed on very comfortable sunbeds by the leisure attendant in the area you choose even ice cold face cloths & the cleaning of sunglasses. Sunbeds & parasols are plentiful. There is very little going on in entertainment which allows complete relaxation. The jetty is perfect, fish in abundace, it is such a shame that several rude tourists choose to ignore the warning about walking on & damaging the coral, how selfish & those who feed the fish bread ( as if it grows in the sea). There are shops nearby although there really is no need to leave the hotel, we visited Tiran island & Ras Mohammed to snorkel via the on site tour company and both trips were amazing. If you want a quiet hotel without yobs & children running riot then visit here and have a slice of heaven but please respect the beauty of the red sea. We are already counting down for our return in March 2012. Thankyou to you all at the Renaissance"
- Travel date: Thu 17th of November 2011
"We returned from our sixth trip to this hotel a week ago and as far as we are concerned this hotel is fantastic we have yet to find any fault whatsoever. The staff cannot do enough for you. Valeria and Mohammed on the front desk are wonderful and extremely helpful, Yousra greets everyone into the Coast Restaurant with a lovely friendly smile and takes a genuine interest in people. Ahmed and Ahmed along with all the other waiters in the Coast Restaurant are superb and Sherif makes the most wonderful omelettes. Saad in Zinizini is always helpful, Adam who works for the Royal Spa is very courteous and will NOT hassle people who do not want him to. Whilst we were there it was holiday time for a lot of Arabs, but whilst the restaurants were busy the beaches were very quiet and we did not find this a problem at all, in fact it was lovely to chat with people from different cultures. All in all we are looking forward to returning to the Renaissance Golden View Beach Resort in November and seeing everyone we feel its our second home now. "
- Travel date: Tue 2nd of August 2011
" RATHER THAN DUPLICATE, I'M POSTING A RETURN E-MAIL AFTER STAYING THERE FOR TWO WEEKS, RETURNING THIS MORNING.
Dear Mr Hisham El Demery. Thank you so much for your E-Mail. On behalf of my wife and I , I would like to thank you and your staff for giving us a most wonderful holiday. We were re-located to room 8601, after our first room suffered a leaking ceiling. It exceeded all our expectations, giving us arguably one of the best views in the resort and was without fault from re-allocation to departure. The Hotel proved a great location geographically and the facilities it provided were excellent.The food, was , without doubt, the best we experienced throughout the whole resort , especially "Acapulco-Joe's" and the "Sports-Bar" But no less of a treat was the daily Breakfast we enjoyed. High praise must be given to the exemplorary manner your staff treated us to during our stay with you, But special commendation must be made of the following ,especially Islam, who served us at the "Aqua-Bar" who's attention to detail , quality of service delivery and consistancy were 1st-class ! Nour, our room attendant, made every evening a delight with his artistic and decorative skills , as well as keeping our room immaculate , and last, but by no means least, Yousra, who worked "front-Of-House" and greated us every morning with a wonderful smile and charming inter-personal skills . All the staff we encountered strove hard to provide, and achieve a 1st-class experience for us and were a credit to your Hotel. Over all Mr El Demery, outstanding quality throughout giving us one of the best vacations we have ever had, ( And having stayed a numerous 5* Hotels before, we appreciated the extra efforts You and your staff made on our behalf. I have no hesitation in recommending your Hotel, and look forward to visiting you again in the very near future. If I may make one final commendation, that would be to praise Rami, our Thompson Representative at the Renaissance Hotel, We found his Professionalism , courtecy and integrity to be superb throughout ! A credit to his company ,the Hotel and to the resort of Sharm-El-Sheikh.
Keith Neil Pearson.
- Travel date: Wed 6th of July 2011
yuk yuk and yuk
"The hotel is lovely,pools excellent
food was diabolical,if you want to loose weight fast go to this hotel.
i got the bug 3 times I HAVE NEVER FELT SO ILL.
We are not fussy eaters but we struggled
This is not a 5 star if any stars for the food i would only give a 1
If you have kids dont bother no kids corner at all,if you like fish or stews you will be ok.
i will never go back"
- Travel date: Wed 29th of September 2010
Perfect Again & Again !!
"Family with teenage son just returned from 2 week holiday, booked B&B from UK and upgraded to half board on arrival, family suite on beach front was peaceful and very tastefully decorated. King size bed large marble bathroom, kitchen with lfridge freezer, excellent air con as temp outside 45 degrees. This was our third visit here and it is as reliable as ever, staff polite & nothing is too much trouble. Mohammed in the dinning room is very thoughtful and arranged flowers & cake for hubbys birthday one evening, thankyou to Mamood also and Mohammed in leisure dept. The resort is tranquil calming with very little going on in entertainment which allows complete relaxation. The jetty is perfect, fish in abundace, it is such a shame that several rude tourists choose to ignore the warning about walking on & damaging the coral, how selfish & those who feed the fish bread ( as if it grows in the sea) went on boat trip with dive in on site company which was better than we remembered, due back in November. If you want a quiet hotel without yobs & children running riot then visit here and have a slice of heaven but please respect the beauty of the red sea."
- Travel date: Wed 18th of August 2010
"As a young couple we stayed at this hotel and I have never had a better holiday. We made friends with all the local staff (pool attendants, gym people and mainly the Zinzina staff)The resort food is more expensive than outside but worth it! If you dont want to go outside the hotel there is no need everything is on your doorstep, Reception are also amazing. Few tips:
Ask for Ahmed to serve you in Zinzina (sports bar) He is fantastic!
DONT get water from the hotel they charge 12 egyption pounds, walk 10 minutes down the road same side, miss the first shop go to the second, he became a very good friend of ours and charged us 3 Egyption pounds for litre bottles of water which worked out about 30p ENGLISH.
Do not buy anything on the market until you have knocked them down at least 50 percent
Check everywhere you eat, as some places included TIPS, some dont!
We flew about a week before the volcanic ash, got stranded, and as we flew with Thomson they paid for everything, our hotel, upgraded our board.
This hotel is fantastic, but not if you have kids!!"
- Travel date: Mon 7th of June 2010
Relaxing and very enjoyable
"We stayed in what they call a 'sea front family suite' on a B&B basis close to the main building of the resort. Getting the room was not easy and we actually ended up with 4 different room numbers and spent many hours sorting the problem out. In return we did get free internet, a free buffet lunch and all our room service charges wiped. Room service (in the room and on the beach) provided a very affordable option for us and the shop in the main building was good, as it sold drinks, which is not always the way in Sharm. The rooms were beautiful and the resort was clean and quiet. The staff were friendly and did not bother us at all. The beach was peaceful and the snorkelling ok, but most of the coral appeared to be dead. The redeeming factor was that the area attracted not only the types of fish you would expect to see, but also many sharks, barracuda and dolphins. The resort seemed to have a small problem with lizards (cute) and biting insects (not so cute), but I appeared to be the only one to get insect bites. The food was good and we seemed to get slightly upset stomachs only on days when we had accidentally swallowed sea water. The resort seemed more popular with Arab rather than Russian guests. I was sorry to leave and we have booked to go again this year, but this time with my partner as the lead guest, as the staff did not seem to take women travellers seriously at all."
- Travel date: Fri 29th of January 2010
**READ THIS REVIEW**
"I went to Egypt for the first time with my mum and dad and it was the best hotel!! There is only a couple of down parts.. the spare bed for me was not made up in the hotel and we arrived at night so we had to wait for my bed to be made up and one other thing my mum fell over at one of the swimming pools and there was workers around but no one came over to cheak to see if she was ok. she did get a big brooze from it soo watch out around the pool areas. The hotel doesnt really have any more faults. There are lots of swimming pools around all the apartment rooms. (its like a little village) the hotel goes right out onto the sea front and you have a private beach. you can also do diving and go on boat drips with the hotel. you can dive of the private jetty with a diving instuctor into the red sea is amazing whats underthere. I wouldnt miss out on the boat trips, you jump of and go snorkeling or you can just sit on the boat and relax you also get your lunch on the boat. One AMAZING holiday it was soo good we are going back this year in may! i would say its perfect for any sort of familys apart from old people that cant really walk up stairs because there is alot of steps to get to many resepstio. I Hope this review helps you decide if you wish to go on the holiday or not."
- Travel date: Sun 17th of January 2010