Reef Oasis Beach Resort
107 Traveller reviews from Holiday Watchdog
Just got back Aug 2011 - Never Again
"Nice clean hotel, waiters couldn't do enough for you. Food let it down, seemed to be the same every day/night very bland, salad not fresh, flies on everything. Loose tiles on floors outside - very dangerous.
Our room key (magnetic) didn't work 5 times which was extremely annoying when you had been on a trip or out for tea and all you want is to come back to your room to the air conditioning. Well away from reception - sick of trailing back and forth with new keys which also didn't work - reception staff not helpful and took their time sorting out the problem. Even though we kept telling them it will happen again all they did was change batterya and say sorry. Gave us change in US dollars - why??? Our rep couldn't be bothered either - cancelled our welcome meeting twice, could never get hold of him. Will not go back to this hotel - definitely not 5 star!"
- Travel date: Mon 8th of August 2011
"Well what can I say we have been to Reef Oasis hotel 3 times now and every time it gets better. Amazing holiday. Our first room was fine but on our second week asked to move to the new block of rooms which was beautiful a room for us and a room for the children, was a few steps to the pool that was bliss guarenteed beds by any of the pools. It was so large there was no getting up at stupid o'clock to put towels down to reserve a bed! A little tip is to get friendly with the pool guys who will do anything for you get you nice covers for the sunbeds. Plenty there for the children, kids clubs that are run by some amazing people outside parks and now a water park with slides and a food bar very nice. The food there has enough to offer for anybody! I think there are 6 bbq's outside main dininh hall food cooked fresh a wide selection of meats fish breads salads kids food is a little poor but mine seamed ok by what they ate! Evening entertainment was good, mini disco that my little girl loved and joined in with every night my older son 9 was a little old to join in I think! After mini disco the team did shows which were good, karaoke and some egyptian night entertainment too also very good. The staff were wonderful couldnt do enough for you (especially the annimation team who made my kids holiday and who I cant thank enough made some special friends with them)only thing is it ended a little early and moved on to adult disco in a club in the complex, so not much going on after half 10, but we were ok with it really. Overall an AMAZING holiday and cant wait to go back again!! :)"
- Travel date: Tue 19th of January 2010
"Had a great time at the reef oasis.
It had 4 restaurants with diffrent meals each nite, but the same some nites, so had to go to diffrent places each nite.
Also had snack bars by the pools.
We stayed in room 925 and it had a pool right outside our door, it was great
It was like our own pool, not busy at all.
The beach was gud and the snorkeling was brilliant.
It was like another world, swimming with the fishes and the coral.
Entertainment was ok. had something diffrent on each nite and got the crowd involved.
Also had a dj on for a bit and then on to the small nightclub which was good to.
We took a trip to see the pyrimids on the bus, bit long but was worth it.
Went to the museum ok, then pyrimids and the sphinx which were awesome,really worth seeing, then had a trip down the nile on a boat,had some dinner in cairo and a bit of shopping, then back to hotel.
Staff were good, well looked after.
Overall agreat holiday.
Gaz n Becks"
- Travel date: Fri 23rd of October 2009
""I went to the reef oasis in 2007 and I am shocked by some of the other reviews on here,I am a picky person like nice hotels and this one was great. I have sonce been to Kos and stayed in a hotel which was o.k but cost about the same and did'nt compare to the reef at all fantastic place brilliant time something for every one to do and trying to book for November this year""
- Travel date: Wed 5th of August 2009
"we went this month,the weather was gorgeous,the hotel complex was great with plenty of pools to choose from,the pools were never over crowded but were closed at 7pm.
the staff were brilliant they couldnt do enough for you.
the food was bland,they mainly cater for russians and germans,hardly anything english.
there's only 1 brand of beer which weak in taste,there's more choice in shorts,the international drinks are very expensive.
the entertainment was rubbish,the same thing every night.
the beach is gorgeous,but again closed early.
there's not a great deal to do in the area.
we went to naama bay for the day,which has a lot more choice.
- Travel date: Sun 28th of June 2009
"Me and my boyfriend went to Reef Oasis last year in june 2008 aged 21-22, fantastic holiday, lovely pools so many to choose from!!! lovely beach although its not a sea to just run into cos of the reef is very sharp took me about 10 mins just to get in, but there is a walk way where you can jump of the side and swim around with your snorkles to look at the most amazing colourful fish!! Me and my partner was swimming around for hours it was amazing! We r more pool people to be honest so didnt really go down to the beach that much only for snorkling but was lovely any how! Very very large complex, has about 7 pools so it took a while to get to know where everything is, the only problem with that is it is very very hot so walking around 2 get to places isnt that great, but they do have almost like golf buggies to give u lifts around the hotel which was fun, definatly wont get bored in this place!! Lovely resturants all buffet, soo much food but after 2 weeks you do get a little bored of the food even though there is lots there but its pretty much the same most nights but still lovely!! Entertainment was good, a few bars to chill in and also a disco room which was good, stayed open till bout 3am!! Obviously with all inclusive u do get the staff entertainment which can be a bit tacky at times but still is a good laugh, Narma bay was close by (about 20 mins in taxi) if u do like a bit of clubing from time to time then its wicked to go there, we went twice we felt even in the evening it is farrr 2 hot to be dancing around!! Over all a lovely holiday, ideal for everyone and anyone! Would definatly recomend :)"
- Travel date: Fri 12th of June 2009
"i went on holiday in september 2008 it was my first time in egypt i loved it the staff was really nice thay would all was say hello to you the flight over was really long there was no telly or music so my and my partner was board i went with my mother inlaw and fater in law whae we hit the airport it was late all i wanted to do is so to sleep we got checked in fast and then we had to go and find our transport to our hotel it was about 20 min from the airport we go there and we got checked in very fast gave us our keys and then we had to wait 4 our lift to our room when we got to our room we open the door it looked very nice. pool veiw we had was really lovely moter in law had a veiw so want 4 get she had work men every nite working see did not mind she could not ear a thing we where never in our rooms we where all ways out to the beach which is lovely bye the way the food is served 7.30 till 10 4 bretfast 12 till 3 4 lunch then7.30 till 10 4 dinner whatch you can pick some think thats been cook out side in front of you the food is great 4 all tabiles are all was clean staff are brill shoping is good but go when your rep tells you out side of resort is mad with tax paping all the time and it dont look that nice out there well i hope this as help a bit might see you if you visset there im going bk next year"
- Travel date: Tue 19th of May 2009
"We have read a number of reivews in relation to Lion Resorts, since returning from our holiday, which have made us think that we have been conned out of our money.
Whilst at the reef oasis we attended a presentation from a Lion Resorts rep. She presented herself as a cheerful, helpful and engaging women, called Caron. She is a resident of Eypt and would often pop into the hotel to talk to the Thomas Cook rep and socialise with guests. She presented as very down to earth and "wanted to be your friend", taking time out, it seemed to us, to make sure that you had a good holiday, would liasie with the rep if we had any complaints and bring us insect repellent which worked in Eygpt.
Even at the first introduction to Lion Resorts we said we were not intersted in timeshares, having had previous experience of such ventures and were given on-going reassuracnes that it was not a time share company.
We attended a presentation at the Mexician Hotel, which included lunch, drinks and a tour of the hotel. We stayed for over 7 hours - a whole day out of the holiday. We were given a lot of facts and figures and numbers and consistently told how brillent it would be for us and our families. We were told that we would need to make up our minds there and then and would have to pay a deposit of Â£500 (five hundred pounds),with then monthly installments of $420 to pay off the vacation balance of Â£3000 (three thousand pounds). We were given certificates for three one week holidays, free transfers on the first holiday and a silver hotel discount card, which were told would last for a year, but in fact expires in May 2009 and if we wished to renew, would have to pay for.
We also received a Â£50 voucher / money back offer, which we used for a boat trip. We were also picked up and taken to our return flghts by Lion Resort member.
We exchanged telephone numbers and e-mails, with some of the reps, whom said they would keep in touch, but have not done so.
On reflection and in the cold light of being back in the UK, we now accept that this was all a ploy to get to our money, as we have experiecned the following:-
a. We chose not to pay by direct debit, but by credit card and on at least one payment they have taken out Â£40 more than was agreed, stating that it is due to the credit exchange.
b. The rep in the UK, a Gary, did not contact us, in fact we have had to chase him up and each time we call, he is on annual leave.
c. we have recieved no statement or acknowledgment that they have recieved any payments from us, and when contacted to explain why this is, a lady called Lisa and Gary stated that due to the high overheads of keeping in contact with everyone this would incur more costs for their memebers and they do not have the resources to do this. I asked why they have not chased us up for the remainder of the money, and was told by Lisa that "they do not hound their memebers" and they try and strike a balance between trust and hounding. this is a ludicrus response, as we have not eviedence that money has been exchanged, so where is our protection. We should have paid the next installment on the 9 March, to date, no one has telephoned us to enquiry why.
d. We have tried to book a holiday in August 2009, school holidays, which we were told would be avaialble for us, which was one of our questions at the meeting, and have been advised that there are no spaces in any of the Lion Resorts for that period - we were given no other alterntatives.
e. I have tried to talk to Thomas Cook, who as far as I am concerned, endorsed the presentation, and they have declined all responsibility.
f. I have tried to make contact with the reps, via the numbers and e-mails, they gave us, no reply.
g. We rang the numbers in Cyprus to try and talk to someone, but we have been unable to make contact with them.
h. We will be writing to Lion Resorts and trying to cancel our subscription and seek to have our money returned, stating that the product has been misold and miss represented. We will also be seeking to make contact with trading standards and seek advice from a solicitor.
We would be pleased to hear from other people who have had the same experience and hopfully join forces to tackle this. Please reply asap.
- Travel date: Tue 17th of March 2009
Reef Oasis, October 2008
"We have just returned from 1 week AI at the Reef Oasis beach resort in Sharm el Sheik.This was our first time in Egypt, and our first experience of 'All Inclusive'.The overall experience could not be faulted.
We left Gatwick on Thursday, on a Monarch flight, it was an Airbus 300/600, it was a tad cramped, but overall it was OK, the flight is quite short at about 4.5 hrs, and we landed in Sharm about 5pm Egyptian time. The sun is starting to disappear by then, we 'bought a visa' for Â£12 GBP each, in case we wanted to leave the area, and we quickly exited the airport to find a Taxi. After a discussion with a cabbie, we secured a car to the Hotel for about Â£12 GBP, which wasn't too bad, as we were travellig with another couple. Bear in mind the asking price at first was nearly double that !!!
Arrived at Hotel ( Journey roughly 35 mins )and check in was very smooth, and soon a silent battery golf buggy took us and our friends to our rooms. We had rooms 1126/1124, and the balcony opened out directly to the pool. Rooms were very clean and comfortable, and after a shower and change, we walked up to the bar for a drink before dinner. It was probably about 22 degrees, and quite warm. A couple of G & T's ( Ask for less Gin ) and it was time to eat.The food is Buffet, or also freshly grilled outside, there is plenty of choice to suit everyone, and we were, always pleasantly surprised by the choice. None of our party, suffered any illness or tummy upsets during our stay.
I could ramble on forever, but overall the service, the Hotel, the Weather etc etc was excellent. We have stayed in 5* hotels, and this is not quite 5*, when you think there are probably 800 or so guests staying, but these people are doing a great job here, and unless you are really looking for a good old moan everyday, you should stay in the UK, and go to Margate instead.
Yes, there are some Caveats, Our friends left the Hotel to experience the 'shopping', and the hassle they got outside was quite upsetting at one point, and myself and my friend did a Quad bike outing, the ride was great, but the stops at the 'Genuine Bedouin/Nomad' areas were quite amusing if not a little sad, as 'Nomads' with the latest Nokia phones try to rip you off for Â£6 for a bottle of heineken !!!
Apart from that, at the Hotel we had average temps of 30-32 degress every day, excellent pool staff ( Islam and Hassan ) excellent room boy ( Ewais )
The 'Eyties', and Russians ( In abundance )didn't really bother us.We actually didn't really spend much apart from the usual 'knicknacks/trinkets' that you buy,
We didn't take any Egyptian currency with us at all, instead we took a mixture of $ US, English, and â¬Euros, US$1 dollar bills are great for small tips of appreciation to the bar staff etc, as are Â£1 or â¬1 coins.
We really enjoyed our stay here, and would recommend this Hotel "
- Travel date: Sat 25th of October 2008
Just come back from sharm stopping at th...
"Just come back from sharm stopping at the reef oasis beach resort. Flew out on amc airlines which we had never heard of, no in flight entertainment not even a radio (thank god for ipod's.) There was no dutyfrees but found out later that because it was ramadam and with muslim staff that they were not allowed to sell alcohol, but i dont no what it is like other times of the year. Anyway in conclusion it was a boring 5 and a half hour flight so take some magazines, books and a cd player or ipod with you
We got to the hotel reception at 1:30 am. Cheek in was a bit rushed but everything was delt with effecientley and we was in our hotel room within 15 minutes. Room was nice with a big bed and was generely clean and tidy, dont be fooled by the 5 star rating though it is not the same as european star ratings, but for the amount of time you spend in the room which is not that much we were usually at the pool or the beach it is perfectley acceptable.
There are four resturants which are clean and airconditioned there are 3 which are included in the all inclusisve package and the 4th one which you had to pay for which is nice to have the option if you and your partner/ family want to treat youself for expample on the last night or if you want to get away from the russians and germans (ill get to them later). we used the main one most of the time which was good but did get busy. It had lots of food but seem to served chicken and beef mostly every night but just with a different sauce.
The beach was good and we always found a sunbed the sea was clear blue and if you go up the jetty and go snorkelling you will see better fish then if you stay close to the beach. There is a snack bar on the beach which serve burgers,chips,pizzas,beer and soft drinks coke etc.
As i said earlier the germans and russians are very ignorant they push in front of all the cues and are really loud and brash but you have to try to ignore them.
We went to see the pyrimids in cairo which is a great day out but it is tyring and a long day. There is beggers there which you expect but try to ingnore them. Be carefull though as they will put something in you hand and say it is a gift, then they will come back a few minutes later and demand money just be carefull. Also the people on the camels will try it on as well. Heard about one bloke who was approached by a a man on a camel and said he could sit on it for free, but when he was on it he demanded 50 us dollars to let him back off.
As for the storys about bad stomachs from the food or drinks, i was ill the first morning i had not eaten or drunk anything it was just the heat you cannot go from the uk 28 degrees c to egypt 47 degrees c and expect your body to cope. I went to the pharmacy straight away the man was very helpfull gave me the tablets was better within 2 hours.
The people on these reviews who moan about being ill all holiday have more than likely not got medication till the second day of being ill which is to late once your body has started to dehydrate it will take time to feel better again. Get the tablets and the first sign of trouble and you should be alright. My wife managed for 3 days before geting ill but was fine after the tablets.
All in all me and my wife had said we would both go back it is a great place with as little or as much to do as you want. If you go and accept the country as it is, high unemployment, poverty and poor wages (the room cleaners only earn Â£50 a month) then you will have a great time. Expect to have a bad stomach i know people who have been 10 times and get a bad stomach every time. And remmember to drink lots of water. "
- Travel date: Mon 29th of September 2008
Returned on Monday evening from a 1 week...
"Returned on Monday evening from a 1 week stay at The Reef Oasis Beach Resort. My boyfriend and I had a fabulous holiday, but Iâm going to try to not be bias and give you an honest review!
The resort itself is large, the walk from our room (in the 1000s to the beach took approx 10 mins). There are short cuts that we discovered along the way but these can be tricky to find! The gardens were beautifully cared for with many of the more unusual plants labelled with an information sheet. Paths were nicely lit at night and different pools/ bars/ restaurants well sign posted.
Our room (1138) was absolutely beautiful, it was very large with a king size bed and 2 singles which doubled up as a seating area. The air-conditioning was second to none, it was lovely to sleep in a cold room and be snugly under the duvet! Our room was located on the ground floor over looking the pools so we literally opened the patio doors in the morning and stepped out to our sun loungers!
The bathroom was well equipped with shampoo, conditioner, shower gel, soap etc. The shower was lovely and powerful and not too temperamental with temperature, be warned though, itâs impossible to have a cold shower; the water is always at least luke warm!
Our room boy was very efficient and friendly, towels changed daily and the room was cleaned to a very high standard.
The pools at our room block were perfect for us; they were lovely and peaceful and felt like you were getting into a warm bath. Once the water park and snack bar are open Iâm pretty sure that they will be much busier though, also, many of the rooms were not yet finished so there may be some sun lounger wars!
The pool boys were all very polite and friendly, we were always greeted with a âGood Morningâ and a smile, our towels were changed daily and mattresses laid out for us.
The many other pools in the complex looked nice enough but to be honest, it was so hot over there that we couldnât be bothered to walk more than a couple of metres!
Here comes the embarrassing bit! We didnât even go in the sea! We didnât even sunbathe on the beach! I know that sounds ridiculous, but we wanted the most relaxing holiday possible and the beach was a bit too busy for our liking! We heard wonderful stories from other holiday makers though about the sea life theyâd seen whilst snorkelling so Iâm sure you wonât be disappointed!
Restaurants and Bars:
We ate at the grill restaurant, the Italian and the main restaurant and found the food to always be plentiful and well cooked, may dishes were repeated with small amendments, i.e. beef medallions in 7 different sauces, but overall, I canât complain, we always found something to eat and 9/10 enjoyed it. If you are a sea food lover youâll be spoilt for choice. Please be aware that because itâs a Muslim country you wonât be getting any Pork! Be prepared for Beef Bacon and Chicken Sausages at breakfast!
Most nights we had a drink at the main bar, we tipped one of the waiters at the beginning of the week and this ensured REALLY good service, drinks were refilled and table cleared quickly. The bar staff, infact, most of the hotel staff, work extremely long hours and really appreciate and smile and a thank you, tipping really isnât necessary but does show appreciation.
The evening entertainment at the hotel is pretty good; the shows were quite professional and normally entertaining.
Itâs possible to get taxis in to Naâama slightly cheaper outside the hotel entrance, but I found the hotels own taxi service to be excellent value for money. For approx Â£12 you got a return trip, but the excellent thing was that they took your mobile number while you were in the Taxi, then when you were ready to come home you only had to one ring them and they would come and pick you up within 15 minutes from a designated spot. We personally felt much safer doing this, it may be slightly more expensive but it really put our minds at rest that the car would be safe and that we wouldnât have to haggle.
Iâd most definitely go back to this Hotel, but possibly slightly later in the year so that I could take advantage of the slightly cooler weather and go on some excursions.
- Travel date: Wed 10th of September 2008
When we arrived at the Reef it felt like...
"When we arrived at the Reef it felt like a whirlwind as they take your cases from you so you can check in-no need to feel uneasy though my other half was very reluctant to part with his stuff-haha!! Check in was very quick and easy and all the staff were very friendly and helpful. We were given room 306 which was directly opposite the Coral Pool (the one with the four poster beds). Our room was fantastic! A HUGE bed, very clean, great bathroom, lots of storage and right in the heart of the resort. Only a short walk to everything.
We enjoyed all the food and felt there was a good variety. Our preference on an evening was the grill restaurant overlooking the sea. Others have said it was too warm here but we disagree-there was a lovely breeze from the sea. On our first night we ate there and went to the beach and my boyfriend proposed on the jetty-thats maybe why it was my favourite! Haha. The italian restaurant was very good too but VERY warm due to the ovens. Not to be missed though as they make you up personal pizzas. The main restaurant was also fine-the only one air conditioned but the service was not so good here so we ate lunch rather than tea here.
We loved the beach but it was unbearably hot after a while. The snorkelling was well worth it though!! I would strongly recommend aqua shoes for waking on the sand and first entering the sea as it's quite rough on your feet (though NOT for standing on coral!!! We saw so much dead coral, it was very sad!). Our other point about the beach was that it was all Italian orientated, particularly in the AM with all the very loud italian music and activites. It gets much quieter in the afternoon so I would recommend going then. Although we had no problems with any other residents, the Egyptians made it clear to us that they do not like the Russians!!!
Trying the shisa pipes is a MUST! We really enjoyed the entertainment each night-they try so hard! All the staff were so attentive and very friendly . They work for a month non-stop for very little wages then have ten days off to go home so even a small tip goes a long way.Our favourites were Essam by the coral pool and Ahmed in the grill restaurant.
We did two excursions, Quad biking in the desert at sunset which was FANTASTIC and Cairo by plane which was certainly an experience (great to see the pyramids, museum, etc but we wouldn't go back!!). We booked with sharmexcursions.com though they all seem to offer the same packages. We got the quad biking free as they mixed up our Cairo dates, the they gave us a private Cairo tour so overall a good experience.
I could go on forever so I'll end with just a couple of warnings - we felt that the Egyptians take advantage of the Brits at times. Perhaps we are less likely to complain or more likely to pay more so do not be taken for a ride in the hotel shop! We were short changed and not given fair price quotes (according to what other residents had paid) so this was quite annoying and no amount of bartering would change this so we hardly bought anything out of principle. We kept our room until five on our last day for which we paid 20 pounds-this was very acceptable to us as it was so convenient and we knew the charge before we booked. So check out was no problem and we settled our bill. However, as we waited for a transfer, an Italian couple went to check out and held a HIGE tantrum ripping up their bill, shouting and swearing and refusing to pay the late check-out fee...and they were let off!!!!!!!! This was appaling behaviour on the Italians part and very annoying that they were not forced to pay!! Also If you go out of the resort you must be VERY aware of whats around you. You will get hassled and you've got to be very firm-again we felt that Brits were easy targets.
However, all in all we would DEFINITELY go back to the Reef Oasis and having compared Sharm to Cairo we thought it was a great place to visit!
- Travel date: Wed 6th of August 2008