182 Traveller reviews from Holiday Watchdog
best holiday ever
"just come back from park inn after 2 weeks went with my husband and 10 year old daughter, we had a brilliant time everyone made us very welcome, the cleaner kept our room spotless and one of the waiters mabrouk was outstanding we miss him the most he made our holiday so special we are planning to go again next year.
the hotel was very clean and there was a huge choice at meal times one day our daughter fancied some chips so one of the chefs went and made her some no problem, the water park was brilliant we loved it i was on the lazy river everyday,near by was one of the bars were mabrouk worked he is sound as a pound he is a lovely young man always has a smile on his face and very approachable, hope he is still there next year when we will defiantly go back "
- Travel date: Wed 5th of October 2011
Disgraceful hotel - Thank God for the Union Jack
"We have just returned home from a two week stay at this hotel and for the first time ever we all couldn't wait to get home. This was our fourth time in Sharm and therefore, the failings of this hotel were clearly apparent from day one!!
The food is awful and the cleanliness in the restaurant is appaling. It is no wonder that we all suffered fron severe stomach upsets whilst staying there. The hotel is understaffed which means that the area serving food is dirty and the tables are never cleaned. The restaurant is so hot that eating is unbearable. Due to the lack of staff also the absense of the manager, most of the time there is no cutlery available to eat with. The restaurant is also swarming with flies!!!
As a result of the poor hygiene in the restaurant and all of us being so ill, we made the decision to eat out for the next 12 nights. The Union Jack bar was a god send and we eat there pretty much every night. The food is excellent and and is very good value for money. We obviously did not budget for this additonal expense, but this was money well spent considering the fact that the food at the hotel was unpalatable and repetitive.
We spent everyday at the quiet pool in front of the main reception The pool bar would run out of beer by about 4 oclock everyday. We had to specifically ask for diet coke and this was rationed. It was nearly impossible to get a glass of white wine. We would have to go to the panorama bar in reception to get a glass in the day. Even then the staff would lie and say that they had no wine. Funnily enough, when you spoke to reception white wine would miraculously appear. Clearly, the staff are given a daily budget of alcohol and when this runs out then that is tough. The frustrating thing is that the russians drink the bar dry from 11 in the morning and it's the english who loose out that want a drink later in the afternoon when the sun goes down.
The staff at the hotel make the best of a bad job, Muhamed at the pool bar was hilarious!! The grounds are beautiful and you cannot fault the cleaners who work so hard to keep the rooms clean and tidy. It is just a shame that the rest of the hotel is so way below average. It was very clear that the hotel was and is severly understaffed with sometimes just one waiter in the restaurant clearing tables and one poor bar man who has to serve drinks and collect in the glasses at the same time.
All I can say is steer clear of the restaurant and visit the Union Jack bar which is only a 2 to 3 minutes walk as you turn left out of the hotel. There is also a lovely chineese very close by, You can also order McDonalds and KFC to your sun lounger. I have to say that I personally despise McDonalds in England but I was more than happy to eat the McDonalds than eat the awful and monitinous food served in the main restaurant.
At the end of the day you have to make your holiday what it is and we were fortunate enough to meet good friends who were in the same position as us. Thank you Garry, Jo and Nathan and also thank you jackie, dav and Taylor for making this holiday bearable
Stayed July 2011, travelled with family
- Travel date: Thu 25th of August 2011
very nice hotel
"stayed here with my family beginning of august for two week's hotel lovely,but food not very good aqua park is great for all the family.i loved the lazy river,entertainment at night not that good.but their is lots to do outside the hotel,two pubs we found good was the union jack and st george,if you want to book day trips book them through the st george they are half the price,it's run by a guy called pete,from london,if i go back i would not go all inclusive because it's cheap to eat out and to be honest the drink is not very nice in the hotel"
- Travel date: Wed 24th of August 2011
do not go!!
"we booked this holiday through beat the brochure/como travel, from start to finish it has been awful.
I cannot list how many things went wrong, from hair in food, and blood on the room walls on arrival. the list is endless.
But my real gripe here is with the company, they are cheats and they do not support their customers when they need them. We arrived home Jan 2011, and only today 31st march 2011 have I had a response to my complaint having to pay for more money for a room we already paid for. Como street do not want to know and have almost called us liars!
dont do it. Its not worth it. pay the extra and go with a proper travel agents. We wish we did."
- Travel date: Thu 31st of March 2011
"had a week here in january with my family including toddler, what a nice suprise, it had seven pools with slides waves you name it, the staff were excellent, especially Mamood the room cleaner, nothing was too much for him,the rooms were spottles and the beds were the most comfortable that i have slept on,,food was good and the drinks ok apart from the wine,,might be ok on your chips,,even the russians were well behaved ha ha.good location, maccy dee etc, try the george pub up the road,,good location. overall spot on but dont forget to barter"
- Travel date: Wed 26th of January 2011
"i must say im quite surprised at the negative reviews for the hotel, perhaps there has been an improvement of late, My family - my mother and father, sisters and brother in law - treated ourselves to a family holiday as we havnt been away together for a while.
My mum booked the holiday on 'on the beach .com' we were attracted by the pictures and the water park.
On arrival we had a bit of trouble as the hotel could not find our booking, after some persistance we were given 3 rooms as booked and were offered an upgrade which we turned down. We were taken to a food hall that did prove to be a little dissapointing as a first impression and we did start to wonder if we had booked the right hotel.
however from the morning of our first proper day it was a complete recovery, we spent the day in the pool and found that the staff were pleasant and welcoming. The animation team were brilliant, we first met kemo paulino and alex and then kiki came along later and all of them made everyday fun around the pool leading the activities. I found the pool aerobics a particular highlight, i never took part but had such a laugh watching my sisters do it! it lasts for between 30-60 mins and kemo and kiki ensure its full of laughs rather than a few star jumps in the pool. And then the volley ball brings all the blokes together in good spirit.
Anyone whos been to egypt will have a comment about the food, personally i found that although it can be repeatative i wouldnt fault the quality. It was enjoyable and there were different options throughout the day, myself my mum and sisters are all on the slimming world diet atm and still found that we were catered for without difficulty. My dad and mum had a few stomach bugs over the holiday, but the rest of us were fine, i think people are very quick to pass judgement on the food when you have to consider how being in a different climate can effect you. Also its important to drink only bottled water and not to take ANY ice in your drinks as the ice is made from local water.
I found that the rooms were well furnished and very clean. I shared a double room with my sister and we each had a queen sized bed, air con, a settee and small chair with a table, a balcony table and chairs and the bathroom was extremely satisfactory. towels are replaced when needed which i thought was a good idea to help be 'green' and save energy, you simply leave them in a certain place when you wanted them changed. We had a problem with the electric a few time where the main room would cut out, after the first few times some men were sent to have a proper look at it and it never happened again. My sister and her boyfriend also had trouble with their room key a couple of times.
i agree that the nightlife is none too special in the hotel, they do a show everynight which varied in quality some highlights are fire dancers and a snake tamer tho. There is also a pool party on the tuesday night which was very enjoyable, the dj was happy to let us contribute some music toward the playlist as the music can be a few months behind. The animation team sell tickets to clubs and will take you there and back in the evening, there is an all inclusive trip to the hardrock cafe which is around Â£20.
We went on three trips over the holiday, you will find that every excursion agency will book exactly the same trips so look for better deals because your gettin exactly what you might be paying extra for. We went with a company called S & S which has a shop near the ATM to the left of the hotel. As an example we paid Â£135 each to fly to luxor which includes a tour guide for the whole day, where the hotel wanted to charge us Â£175. There is definately money to be saved.
luxor is a brilliant packed out day, we got two tours of temples, the valley of the kings and lunch included. The tour guide also took us to the house of the gent who discovered king tut (cant remember his name) and a river boat down the nile but we did have to pay 100LE each extra for these. they are so worth it tho particularly the nile boat. We went quad biking which my family loved and scuba diving which i would reccomend, We paid Â£30 each for two 15 min dives in ras mohammed, generally done in pairs with a guide. This i think is great value compared to what you may pay in the uk. IT IS SO HOT IS LUXOR be prepared and take LOTS of water.
At the end of our holiday my little sister decided to stay and work at the hotel as she has just finished college and fancied an extended holiday. She is there until roughly december, so if your there have a word with aimee from the animation team and she can give you plenty of advice and in english!
i really enjoyed the Park Inn hotel, and i think its worth considering that when you are planning to go to Egypt there are generally things that come are attributed with the country. The food isnt goin to be like it is in england, it just isnt and anyone will tell you that, it will be hot and you will encounter some hassle and haggling in the shops. this is the culture. BUT please think about the wonders that the country has, the history of the country is beyond amazing and the egyptians are very proud of that. The people are immensely welcoming and the scenery can be breathtaking. i would reccomend the park inn and egypt to anyone who asks. Its so worth visiting if only once.
and for the record i did not get bitten by ONE SINGLE MOSQUITO the whole time. FACT"
- Travel date: Mon 23rd of August 2010
best holiday everrrrr!!!!
" We went as a four of 2 couples aged 17/18 for 11 nights at the beginning of july and had an amazing time!! before we went we got worried reading all the bad reviews but after returning we couldn't believe they were written about the same hotel. there was lots of different food choices and staff ensured food was fresh by putting out new food regularly. the pools were lovely and the entertainment staff were friendly and fun (especially POLINA!!!!!!) Mosiquito spray was sprayed every evening and we got about 5 bites between 4 of us!!! The rooms were very clean, comfortable and the air conditioning was a life saver!!! The cleaners were friendly and polite and if you needed time they'd come back later to clean. On my birthday the staff sent me a happy birthday letter, made a cake and sang at dinner!! The only downside was the lack of nightlife but naama bay wasn't far and the entertainment team and holiday reps did lots of trips at night to take you to clubs etc. And you did have to pay for bottled water but if you ask for a free breakfast box you get a free bottle!!) We would definately go back and we all enjoyed it. "
- Travel date: Mon 26th of July 2010
best hoilday you can go on
"me my wife and my teenage kid were so happy when we saw the hotel quiet posh but very amazing. first u cheek inn and then get taken to your room remember give tip . rooms very clean and spaceish. poolside/aquapark the 2 pool are ver clean and so was the aqua park and lots of bed to sun bave . but be careful somee lifeguards arent there and nou qualifed in eruopen standerds so watch young people but it is very good. food is very considering it caters for 7 differnt nationailties and people might no think but it is a 14 day menu so it very differnt some nights and dont expect chips every night we ate there mostly every night some night they eygption night not everyones cup of tea but good to give a try over all hotel amazing book the same hotle for next year i heard a little boy drund in poolside dont let put you off and my thoguts goes out to that rusian family very good rating out of hindere 99"
- Travel date: Mon 19th of July 2010
Worst Holiday Ever!!!!
"We have travelled all over the world in all inclusive 3*, 4* and 5* and this is the worst hotel that we have evered stayed in! Dont be fooled by the All Inclusive but as you had to pay for icecream round the pool, fresh orange on a morning and whilst the world cup was on they turned the channel off in the room so you were unable to watch the matches unless you paid Â£4 each to watch it.
We travelled 10/06/10 until 24/06/10 and took our two young children aged 3 years and 16 months and would never return or recommend.
The food is a disgrace and would not feed it to a pet dog, neither of the children would eat any of the food, except porridge at breakfast and hence we spent over Â£500 on eating out nearly every night.
I would not rate this hotel as a 3* never mind the supposedly 4*, and i am absolutely furios that we wasted two weeks of valuable time off work to go to this hotel and our vauable time as a family in this hotel.
My husband and 3 year old were eaten alive by mosquittos in the room and we spent over Â£70 on medication for them as the creams, tablets and medicine that we took was not strong enough to help the bites.
The only good bit about the hotel was the baby pool and the staff member that worked there that was excellent with the children and not a creep like the rest of the staff.
I would never return to Sharm El Sheik and certianly not this hotel. I sat and cried in the reception for two hours after the first week wanting to come home, we stuck it out for the last week but was the worst holiday we have ever been on!!!!
We were mis-sold this hotel by the tour operator and am now waiting to hear back from them after a strong complaint letter sent on the day we returned."
- Travel date: Tue 29th of June 2010
"i have returned after two weeks at the park inn resort and ican honestly say it was the best holiday ever the hotel was fantastic the hotel was very clean the rooms were spacious the swimming pools were clean the resturants seved good food that was also spottlessly clean the tables were kept cleared the staff worked very hard and long hours but always had a smile and a joke with you the aqua park is brilliant if you have children the only slight thing is that we felt that the eveing entertinment ws a bit poor but the animation team worked hard and did their best the gauranteed heat was the best plenty of trips if you want them .made such good friends with the staff all in all great hotel would recomend and will certainly be going back also we felt very safe at all times as security is always about "
- Travel date: Thu 8th of April 2010
best holiday we have had will be going again
"the park inn hotel was brill we have been twice now and both times we have had a fantastic holiday. hotel is clean and tidy. staff are excellent. food was excellent. i no loads of people that have since been to the park inn and have also enjoyed there stay. we will be go again next year"
- Travel date: Wed 13th of January 2010
an honest insight to the park inn
"We went as a trio, mum with two daughters aged 17 and 14. From rural area in Scotland.
Arrived late into the evening,we had to find our own way to our room in a badly lit staircase, to discover one bed between three people, bad nights sleep and first impressions were not good. We waited until morning to request a bed from our rep and later recieved a camp bed.The air con blasted ice cold air throughout the night and could not be turned down.If you switched it off you would wake up sweating.
The majority of hotel staff were friendly but some exceeded this to the point of annoying us. We were approached by several men from the spa who offered us massages etc and it was hard to relax with strange men constantly loitering.
Not enough sunloungers resulted in sitting on the ground.
The pool was filthy but with so many users this is pretty unavoidable.
Food makes you ill.Fact.
There is a wide variety of food and it all looks appetising but the health and safety regulations which we are accustomed to are non existant at this hotel, hence our week of illness(shivering then burning up, headache, dizziness, want to through up, severe diarrhoea,stomach and muscular pains, weakness and need to lie dowm). Resulting in many hours spent in our room watching german television programmes.
waitors are humourous with children/teenagers but are in your face
entertainment (bedouin tent) was ok however arrive early if you want a seat for the night.
full bus with no air con
hard to sleep
should bring a pillow for the 7 hour journey ahead.
be prepared to see very young children beg you to buy souvenirs etc.
all inclusive board was unneccessary as we could barely stomach anything to eat once illness had set in.If we hadnt been ill this holiday would have been very enjoyable."
- Travel date: Sat 2nd of January 2010