lti Tropicana Grand Azure
223 Traveller reviews from Holiday Watchdog
DO NOT EVER BOOK WITH THOMSON HOLIDAYS
"This hotel is amazing and the staff are amazing as well as for thomson losing my bag on the day we arrived thank you for your zero care and zero suporrt you guys are a joke and i will never ever book with you again!!!!!!."
- Travel date: Wed 1st of May 2013
"My partner and I had a lovely holiday, the staff were very friendly and helpful and couldn't do enough to help us, assiff was wonderful in the restaurant always working so hard to make all the guests welcome he is a real assist to the hotel.. The food was plentiful and we always found something to eat, towards the end of our holiday the hotel opened a restaurant down near the beach for British holiday makers only, whole turkey steak and many other tasty main courses, English veg lots of salads that had been washed in sanitised water most enjoyable , ....our room was clean and we were very happy with it....we went snorkelling every day except two days when it was too rough the life guards were friendly and happy to chat to us telling us the best place to see the fish and they were awesome, there is a lovely girl called Lynsey who's job it is to look after the British holiday makers, she would do her utmost to put any problems anyone had right, we found her to be a very approachable friendly girl. We have already been looking for our next holiday and hope to revisit tropicana grand azure in October ....vonda and paddy Bristol England."
- Travel date: Mon 8th of April 2013
i am coming back
"i went here on my hol with my mom and dad for a break and a chill out and what a hol i had !!!!!!!! it did rain a couple of days but hey ho the weather will be :) not much more to say apart from beautiful and will return again this year thank you for making me and my family feel very welcome and looking after us its much appreciated xxx "
- Travel date: Tue 29th of January 2013
3 days at tropicana grand azure resort was as much as we could take!!!!!!!
"We went to tropicana grand azure last week jan 2013 and thankfully only there 3days, as we were on the red sea cruise for the first 7 days of our holiday which was fantastic on thomson celebration food, emteraiment, staff, clean,even through the ship is a bit old and small compared with other ships we have been on.
Let me now talk about our stay in the hotel our room yes was big but the air conditioning had a bad smell about it when turned on.
The pools did look nice but the bottom the them was very dirty, yes there was plenty of sun beds, but you are hassled all the time by people asking you to go have trips or massage will not take NO for an answer.
The main room for food is yes big just like a works canteen and no body tell anybody to use the hand gel, standard of hygine is very very poor,
on to the food also very very poor, and if you are a celiac like my self dont bother going because i lived on boiled eggs, chips, jackets, for 3 days. Only day we had a good meal was when we booked the fish restaurant which you have to book the day before.
We will never go again, other people which came off the cruise with us had booked for 7 days not like we had done 3 days said we were lucky to be going home and wish had done the same.
WE THINK THOMPSON SHOULD TAKE THIS HOTEL OFF THE RED SEA MAGIC LIST "
- Travel date: Fri 25th of January 2013
"Dec 20/27th Busy Hotel very clean well kept no not brand new but still very nice !! Food excellent used resteraunts mainly on evening. Staff brilliant well looked after if you as polite to them as you would want to be treated and tipping a pound here there makes massive difference all inc very limited with drinks but fine.
Best is the reef of jetty superb sights !!! "
- Travel date: Wed 2nd of January 2013
Lovely hotel, great staff but needs a little tlc
"Just returned from a 2 week holiday at the Tropicana, we were a party of 10 family members ranging from 24 to 76 years. none of us can understand those people who have complained about the staff or food, as we could not find fault with either. Would give 10/10 but knocked a point off as complex needs some refurbishment, but always nice and clean.
The main restaurant is a little bit like a canteen on the lower level but we thought better on the top level as it seemed quieter. The food is pretty varied and always of a high quality, especially when you consider the price of the holiday. Tasty Soups, fresh roasted meat, fresh pizzas, yummy chicken pie to name a few. Only criticism is it would have been nice to have the cold cheese and meat selection that is available at breakfast to be also be available for the lunch and dinner sittings.
The a la carte restaurants were all very good. My favourite being the Chinese and Italian, although a few others in our party liked the Meditteranean. You have to book the day before between 10 to 10.30 in the lobby, but sometimes you could get in the the same night, although we were there in November so probably not so busy. You can go as many times as you like to the a la carte restaurants, which you don't normally get in other hotels.
The beach bar wasn't my favourite especially around the burger grill area. However the burgers I thought were very tasty. There is also the restaurant opposite the burger area which serves fresh pizzas and pastas which are delicious. This is a nicer seating area, so quite often took our burgers up to the pizza area to eat.
We all agree that all the staff we met in the hotel are extremely friendly. A big thank you to Hawary(5149) at the Fountain pool bar who kept our glasses topped up for the two weeks. Ask for his special cocktail which is very nice and quite lethal especially before lunch! Very polite and friendly. Also the towel/pool guys were also friendly and kept us amused.
Staff in the main restaurants were brilliant. Always smiling and sorting out a table so the 10 of us could sit together. Ahmed who also worked up in the a la cartes in the evening was fantastic. So also was the head waiter/manager, unfortunately we didn't get his name although it was something like Fayed ( the one with the red tie). Always came across when we entered the restaurant and serenaded my 76 year old mother with 'I believe I can fly'.
Couldn't fault the staff at all, we'll certainly all the ones we met. Ok we did tip now and again but only small amounts and none of them expected it. Remember to smile, it doesn't cost anything.
The hotel complex is quite large and can be a 10 minute walk from the lobby to the beach. The grounds are beautiful and the views around the large waterfall pool outside the lobby look beautiful especially in the evening. However the hotel does need some tlc although it is clean and tidy. Rooms again a little tired looking and could do with a refurbishment but kept nice and clean and also quite large with plenty of storage. As we don't spend much time in the room apart from sleeping and getting dressed for the evening this is low on our priority list.
There are quite a few steps around the complex with some ramps for pushchairs/wheelchairs (some a little too steep in our opinion). My mother struggled a bit as she uses a walker but sometimes had to go out of her way to find the ramps which then made her tired, so would not recommend to anyone with walking disabilities. Although this has now convinced her that she needs a motorised scooter, which we have been trying to tell her for a while. However, there is a train that runs from the lobby to the beach and back but this stops around 5pm. You can also phone reception and get the buggy to pick you up. 3 in our party did this a few times when going from our rooms in block 3 up to the lobby area for the a la carte restaurants.
All pools have swim up bars which were not mentioned in the brochure, so this was a big plus for us (did slightly compensate for no on site disco which we thought they had according to the brochure) We stayed by the Fountain pool for the 2 weeks as this was the quietest. The animation team and spa/trip people are not allowed to hassle you round this pool, so if you do not want to be disturbed, this is the pool for you. There are still some children round this pool as it does not specify adults only but is certainly quieter than the Animation pool. Unfortunately none of the fountains were working when we were there. Waterfall pool pretty looking with beach style access but a bit shabby in places and the sunbirds not as comfy as the ones round the Fountain pool. Can't comment on the other pool where the animation takes place as we never sat over there.
We did pick this hotel because a few of us like a dance/disco but unfortunately the discos were all outside the complex which you had to pay for. I'm sure the brochure details didn't mention this, so we were a little disappointed especially my 24 year old daughter.Didn't really get involved with much of the entertainment. Went to a couple of shows at the amphetamine which were ok, however found it really annoying that parents let their children run all over the stage area even when shows were starting and even when the belly dancer was on. Also had to go to the Billiard bar to get drinks when at the show which is not easy, although there was one waiter that fetched drinks one of the times we were there.
Spent a couple of evenings at the lobby bar terrace, but limited seating so you have to get there by 8'ish. Music band were very good as we're the two singers. Most of our evenings were at the Terrace bar which were close to our rooms. Entertainment not great and sometimes did not happen at all, but we were happy to sit and talk. Brazilian animator who did the karaoke was very entertaining. Usually hate karaoke and the standard this time was pretty awful but 'Cisco' as we called him as he looked a bit like him was very amusing. Brilliant dancer and was doing funny little dances when people were singing.
Unfortunately the second half of this very long pier is closed at the moment. You can walk to the midway point and the go down the stairs and walk the rest of the way to the edge of the reef. Most of this way is from a foot to 2 or 3 foot deep. If you have a red flag day (not allowed out to the edge of the reef) go half way along the first part of the pier and you will still see loads of fish. Being a bit scared of the water and fish, myself and my daughter finally plucked up courage to snorkel at the edge of the reef on the last day. I can only say that I should have done it earlier as it was absolutely amazing. The variety of fish was fantastic and no photo can do it justice when you get to the edge of the reef and the fantastic colors of all the fish and beautiful coral against the backdrop of the deep vivid blue sea. My husband spent most of his holiday in snorkeling of which we have around 700 photos of fish and sea creatures to prove it(waterproof camera is a must). If you don't have shoes for the water you can buy these in the shops for around Â£3. You will definitely need these even if you just paddle by the shore.
Great holiday, very relaxing, fantastic snorkeling, brilliant staff, lovely complex although a bit shabby in places, great food and fantastic value for money. Remember that the majority of the price is for the flight so when you think of how much has been spent on food,drink,facilities,accommodation you really can't knock it in my opinion. Would definitely recommend unless you have walking disabilities or like every piece of furniture/door frame etc to be perfect or is a miserable rude so and so."
- Travel date: Sat 17th of November 2012
5 Star hotel big let down.
"We stayed at the Tropicana Grand Azure after having a week on the Red Sea Cruise, there was no comparison to the ship and the hotel. What a let down for our week at the resort. The main restaurant was just like a works canteen, but 10/10 for the 4 a la carte,only problem here is you have to que up at 9-30am to book your seats for the following night. Far too many steps in the complex, pools too cold to swim in. Overall i dont think we would stay there again even though all the staff were very helpful and could not fault their service to the holiday makers.Very poor entertainment as well."
- Travel date: Sun 25th of March 2012
HONEST and TRUTHFUL review - Rude and pushy staff, no Wifi whatsoever, dirty pools, dated rooms, too large, etc etc
"Well, where do I start? I just returned to UK from a holiday with my cousin. Upon entering the hotel, the lobby is quite impressive, but that's where it ends. Where on earth they find these people who give these reviews is beyond me. 5-star???? NO WAY! 3/4 star at best. I'm honestly never one to complain, but my word, this place drove me mad. Some points below...
1. Pools are very dirty. I've just returned to the UK extremely ill with Dysentry, and was advised by my GP that is highly likely to be from the swimming pool. Not surprised.
2. If you need Wifi, FORGET IT. That's one of the reasons we chose there. IT DOESN'T WORK. It wasn't just us either, everybody was complaining about it, and when you complain you get the same answer that they'll get their IT guy to look at your device. Neither us nor everyone else there is stupid. We spoke to the travel rep at the hotel, her response was merely "go to Macdonalds" which is about 15 mins walk away.
3. Staff are extremely pushy and rude. Even when you're sleeping on the sunbeds or on the phone they wake you up or bother you. Even when you tell them NO, they'll keep returning over and over again, making your stay very stressful. They're also very miserable, and their English is terrible.
4. Tennis courts only open 10-5, the hottest time of the day. You're even harrassed by someone there in the court whilst trying to play. Table tennis bats are ripped apart. Games room equipment is extremely dirty and equipment is very old, our hands literally came out black from touching the equipment. Some of the weights in the gym are also broken and quite dangerous.
5. Not safe at all. Heard of mobile phones going missing. In fact a British couple next to us by the pool had their mobile phone stolen from their sunbed whilst they went away for a few minutes.
6. Rooms are clean but extremely dated. Air Con is very loud. TV's in the room are rubbish. Even when we had a 'Do Not Disturb' notice clearly on the door, the cleaner still let's himself in (we caught him going in at one point). Luckily we used the safe for valuables.
7. Nothing against Russians, but the hotel is full of them, and all were extremely unpleasant, rude, arrogant and pushing in at the restaurants etc.
8. Not much to do in the area, you're forced into a 35-40 min bus ride to nama bay. You'll be lucky to get a seat on the shuttle bus as well.
There was other stuff but I'd though I'd highlight the main issues here.
We did complain about various aspects of the hotel to the travel rep there. Big mistake, as the hotel manager decided to tell all his staff about my cousin and I complaining, rather than address the issues in a professional manner. After that, various staff came up to us to moan at us. Our cleaner complained to us twice, and even when by the pool another staff member decided to try and embarrass us in front of others by saying 'hey, why you complain about us'. At this point we'd had enough and game him a piece of our mind.
I would definitely not recommend this place. As I said I'm never one to complain, but this place was something else. I have complained to Thomson holidays and have also taken legal advice. Yes, it was that bad. "
- Travel date: Sat 27th of August 2011
"we went to tropicana grand azure in december the weather was perfect hot during the day but the sun goes down at 3 - 3.30 dark by 4 and it gets a bit cold on a night so i would take a jacket of a thick cardie , the pools are freezing during the day so we did not get to use them only one heated small pool for the kids .the food in hotel was lovely plenty of all different foods from burger and chips ,freshly made pizza , to chinese, fresh fish you will not go hungry. rooms where lovely nice and clean the only thing is the bed are not comfy at all unless you like a very hard mattress staff where lovely can not fault this hotel .we are going back in november 2011"
- Travel date: Mon 13th of June 2011
extended family holiday
"large hotel set in fantastic grounds. room was spacious and always kept clean. there are many pools but only 1 that is heated on saying that our group (16 of us) prefered the waterfalls pool even if it was cold. breakfast buffet was superb, only ate from snack places for lunch and then back for evening buffet. if you like foreign foods this is ideal a different meal every night, german, italian etc. i only eat english food but there was always something i could eat. waiters were friendly and always keen to help. nowhere is waiter service but quite often if you had alot of drinks to carry the barmen would bring them over for you. this hotel is best for large groups or families. children are adored and continually made a fuss of. the only downside with pushchairs is that there are not enough ramps to get around the hotel. the only other fault i could find was there wasn't enough toilets around the complex. going out of season made it so it wasn't too busy which meant you could always get a game of pool or table tennis but at peak time this might not be possible. our group thoroughly enjoyed this hotel."
- Travel date: Wed 2nd of March 2011
Too big for it's own good
"We have just returned from a week staying here. There were some very positive aspects to the week...the rooms are large and comfortable and kept beautifully clean, the coffee in the lobby is good (if you are prepared to wait for it), the hotel entertainment team do their best, lovely long jetty for walking out to see the fish. We were there when swimming was banned due to previous shark attacks so the intended snorkelling didn't happen. This left us spending longer actually using the hotel facilities far more than we would have normally done, the swimming pools were lovely but too cold to swim in and by the end of the week we were bored and ready to get home. The problem with the hotel is that it is too big for it's own good. There were not quite enough sunbeds around, there was always the challenge of finding a table in the main restaurant and there was always cutlery missing. Foraging for food became a major challenge too...we soon got the hang of the buffet but it's tedious having to get up in between courses for things you've forgotten or the next course. Our main concern though was that there were no hand washing facilities available as you entered the restaurant and so you knew that hundreds of dirty hands had been using the serving spoons before yours....a bit of a shock when you have come off of a lovely cruise ship the previous week with hand washing given prime importance. No wonder people get stomach upsets when they come here. There were not many British people at our hotel (bearing in mind this is a large holiday village with thousands of guests) which can make you feel a bit vulnerable...large contingents of Russian families there who don't queue and are on the whole a bit loud. We wouldn't stay here again...the hotel wasn't bad but only average...there must be better elsewhere."
- Travel date: Sat 18th of December 2010
5 Star NOT a chance
"Tropicana Grand Azure 5 star luxury, sorry no this hotel would struggle to reach 3.5 star. Donât get me wrong I have visited Egypt every year for the past 10 years and know what star standard Egyptian hotels are.
I have read many reviews saying that the reception staff are rude and unhelpful, well we found them to be polite and helpful.
We booked in and were given a room in block 1 next to the beach, very nice room if a bit tired. The first day at about 7.30 the gardeners started to water the grass. God almightily the smell was terrible. They must be using water from the septic tanks which are overwhelmed by the number of guests.
I am told over 2000 guest stay at this hotel complex, far too many for the facilities. Find a seat? not normally unless you pay the 30â¬ per person per day for VIP wrist band. We normally found a seat in the restaurant but not at the terrace bar or reception bar they were always full.
Most days on the beach if you get there after 10.00 you would find no loungers available. The food at the beach bar was quite good but 10 out of the 14 days we stayed the bar ran out of beer or red wine (5 star?) The reception bar also ran out of drinks half way through most nights. The restaurant ran out of glasses for drinks.
The service in the restaurant was very poor. We always had to go to the bar and get our own drinks, we never at any time got waiter service at our table. If you wanted to eat outside at breakfast time you had to set the table yourself. The waiter just stood and watched you.
We love Egypt and will still continue to holiday there every winter but we will never stay at the Grand azure again.
Too many guest for the facilities
Never enough seats or tables at night
Service in the restaurant very poor
The smell every morning in the gardens
All in all a very poor hotel over rated.
- Travel date: Sun 5th of December 2010