Jaz Almaza Beach Resort
11 Traveller reviews from Holiday Watchdog
"I'll try and categorise each area rather than type a comprehensive history of the whole holiday...
Airport (arrival), not as bad as expected given it is a military air base. Fast baggage offload and pick-up. Passport control slow as usual.
Airport (departure), total nightmare. 300 people dumped for two hours in a room with what is described very loosely as a "cafeteria". No information available as no-one apart from Egyptian security and passengers are allowed in there.
Hotel grounds, excellent can't fault it in any way. Very clean and tidy, well laid out. Pool areas good, plenty of beds going spare.
Hotel room, as above, excellent.
Beach, perfect but watch the undercurrents if swimming.
Food, again very good and varied in my opinion. Always something for everyone.
Entertainment, poor unless you like repetitive Hi-de-Hi style nonsense all day long, even worse in the evenings apart from taking the mickey out of the ever so serious Italians dancing :)
Staff, varies but overall not great if I'm honest, it appears that most are untrained in any form of customer service and given how "new" the hotel is hopefully in 2-3 years time this will improve.
Resort area, there isn't one which is one big downside, there is no-where to go unless you want an endless coach journey across the desert and get up at 3AM.
In summary, this is most definitely not what I would call a Thompson "Platinum" hotel, I have been to much better and cheaper 4 star all inclusive hotels.
- Travel date: Mon 25th of October 2010
Lovely hotel and beautiful private beach
"This is a lovely hotel to stay at. We travelled here at the beginning of April. Weather was quite good although quite windy everyday. We still managed to get a good tan after a week without raising our body temperature! It gets a bit chilly in the evenings so if you travel this early in the year make sure you pack something warm to wear. The private beach was absolutely beautiful, soft white sand, deep blue sea, and does have a bar area for drinks. If you want to pamper yourself you can hire a four poster bed in front of the sea for about 50 euro's a day which comes with waiter service. Beach towels are provided by the hotel (foc). Pools looked lovely, clean and large although we didn't need to use them. Music played around the pool area all day and quite a few little children running around but what do you expect in the easter half term! The accomodation was very nice - big shower, everything lovely and clean. Room service is available at a cost and there is a mini bar which is chargeable. You have to pay for bottled water also. The communal areas are beautiful, spacious and very comfortable. All inclusive drinks are very basic, local brands only. Food was quite good although it does get a little boring after a while - I enjoyed the Egyptian night where they offered specialities such as egyptian pizza (very tasty), marinated chicken, homous, egyptian tea etc... Evening and daytime entertainment was supplied by Thomson reps which was quite good. The only downside to our trip was the Airport which was tiny and extremeley slow - it took about two hours on arrival to go through passport control. There is a Â£15.00 charge for an entry visa. No duty free and only a small coffee shop, and souvenir shop in departures - very basic, very tiny and not used to tourists! There isn't anything near the hotel so not ideal to leave the resort unless you book a trip with your tour company... I was advised by friends who had travelled to Egypt to take insect repellent but I never saw any mosquitos and didn't get bitten once.."
- Travel date: Mon 19th of April 2010
"The hotel is wonderful, the staff are so helpful and it is absolutely faultless. You are treated as an individual and nothing is too much. Never had that before. However be aware of the fact that getting to this beautiful place involves going through a military airport. This means very basic and slow. We queued for 2 1/2 hours once we arrived, in order to collect our luggage and then load on the coach for transfer. This was because they found it difficult to handle one Thompson flight departing and one arriving. Not so bad to go home, but it is all processed manually not electronically. I expect this is something that will have to be sorted out if Mersa Matruh is to grow in popularity.
We travelled 6th to 13th April and there was a horrible wind blowing for the first four days. We did not have enough warm clothes and it got cold around 3pm so not long days in the sunshine. Did not use the pools either as not heated so missed out on that. As we left the weather seemed to be more consistent and I think the season there really starts around 1st May. The entertainment did not grasp our imagination.........not sure how good it was, each to their own I suppose.
The hotel is isolated, no walking out of the front doors to anywhere. No regular bus service to town etc. If that sort of thing appeals then BOOK IT now for you cannot fail to have a good time."
- Travel date: Sun 18th of April 2010
Lovely hotel but.....
"Firstly, this hotel is lovely. The puplic areas and rooms, gardens and pools were immaculate all the time. The food was utterly brilliant, always fresh, hot, and loads of choice, and the staff here go above and beyond in the excellent service they provide, a couple of people really stood out, Hany, the resturant manager, runs a very tight ship, and nothing is too much trouble, and mohammed, one of the waiters, was a star. However, we were in a family room, with our teenage son, and having only a curtain between parents and teenager, did not allow a lot of privacy to either, also, the way the room blocks are built, unfortunatley, you can hear every door shut, every footstep, so if you like your sleep, try not to be in the first block of rooms, i.e 2108.
We arrived on the 30th of March, and our group was the first British package holidays there, it has always only been Italians before, and i felt that the Brits let themselves down, abusing the dress code, drinking too much etc, so i'm not sure that it gave a great impression to the Egyptians.
Whilst at this hotel, you will see a lot of men with guns, police and plain clothes, these are for your protection, Mersa matruh is a place of utter poverty, as you will see on your journey to the hotel, so the protection is for your own good.
The Thomson rep, as usual, up for selling trips, a few people went on them, they all said the trips were overpriced, and pretty rubbish, e.g Â£89 to go to Cairo, 4.5 hours by coach, 30 mins at Cairo, 4.5 hours back on the coach, they could not go and look at shops or whatever, as had to be accompanied at all times by armed guard.
The day and evening entertainment was by 2 british thomson staff, and it was rubbish, however, we were told by the hotel staff that at the end of April, the italian animation team would be taking over, and the standard would be higher. If you want to play pool, it will cost 8 euros, not included in all inclusive. All in all, a nice break, but NOTHING to do there, you are totally out in the sticks, so although the hotel itself is lovely, we would not return"
- Travel date: Fri 16th of April 2010
"lovely hotel,staff or most very nice,there is a bit of language barrier,one or two spoke very good english.If you want a holiday sitting on the beach or round the pool then yes its perfect for that.The food was good in as the choice,i love veg but dont want it undercooked and cold which this were.Yes we were the first english out there but there season hasnt even started yet i would say the hotel wasnt even half full they will struggle when it is.Lukewarm fish isnt good for you either,the eggs i got when we first went were done to perfection but as a few more people came they started to be undercooked,thats because the queues were getting a bit longer so they were rushing,we waited nearly fiffteen minutes one morning.So i will let you make up your own mind as to what it will be like when its full(even though they have 2 buffet restaurants only 1 was open)and it is a hotel that the italians have had to themselves for nearly 3 years.There are trips we went to Cairo long day takes longer to get there than it does from england to mersa matruh,then we went to Siwa that was a good day out,the into Mersa Matruh quite boring.The first 2 trips are expensive it cost us about Â£240 just for the 2 of us,but once you have seen the pyramids you dont need to see them again.One thing you do have on all your trips are armed guards they travel in front of you and at the back you even have an armed guard on the coach with you(we had saeed and he was very good).Yes there are lots of sunbeds most empty because of the breeze the red flag must have been up for at least 6 days but you couldnt go in because it was that cold you couldnt even go in the pools because they were freezing,so if you are going to go then i would say go later in the year when it has warmed up a bit.If you like to go on holidays and stroll around yourself then i wouldnt suggest this hotel there is nothing for miles except desert,one end of the beach belongs to the army the other end of the beach they are going to start building on soon the diggers(although you didnt really hear them )are already clearing the site so in a few years time they may have shops around."
- Travel date: Fri 16th of April 2010
Fantastic relaxing holiday
"The resort is amaizing with everything to a very high standard. The only downside to the resort is its a little isolated. The rooms are very large sized with most rooms Around 75% having a balcony overlooking one of the various pool. We both felt like royalty and were treated very well by all the staff and the locals when we went into the city."
- Travel date: Wed 14th of April 2010
Magnificant hotel in the middle of nowhere...BOOK IT!!
"Well, there are lots of different ways that come up for the spelling of Marsa Mutrah, but it is prounounced Marsa Ma-tru. Apparently it is the second largest city in egypt. In relation to the airport, lets just say that it's nothing like we are use to...you will have to discover that one for yourself, but dont worry its fine just a little slow.
Forget anything that it said about you not needing a visa, i can confirm that you have no choice but to buy one. The airport do not give you a choice, it costs Â£13 or 120 egyptian pounds.
Enough of these little facts, lets crack on with details of the Hotel....Well, WOW words cannot explain how wonderful this hotel is. The downside is that the hotel is in the middle of nowhere! If you like your shopping like i do, then dont expect to be able to go shopping in next or river island there!
The city of Marsa Matruh is at least 45minutes away with no public transport to get there, if you want to go it will have to be by taxi which is expensive or travel on an organised trip with your travel company. I saw some taxi's whilst travelling from the airport and my preferance would be not to use one looking at the few i saw, but it's all an individual choice.
We travelled with Thomson and were the first british tourists to the hotel and area. In short, if you are happy to sit on the beach for a week or two and have nothing else to do then this is the place to be. If you want to go out of the resort and explore then this may not be the place for you, although having said that i am normally an active person and always on the go, but i have to admit it was nice to get the chance to sit and relax for the week! Thomson do have entertainment in the hotel that goes on throughout the day and into the evening.
The Hotel is brilliant and if i was forced to pick a fault i wouldn't be able to find one as it is immaculate and the staff are lovely, although i did find myself having a little thought on why they needed to clean the reception numerous times a day when it already looked spotless...seemed a little OCD, but we can't put that down as a negative! The staff cannot do enough to help you. I have to point out that they seem to be very genuine in the way that they are, they seem to genuinely want to help and it certainly doesnt seem that they do it just because it's their job.
Their English is brilliant, you do not need to worry about any language barrier.
An example of how helpful they are- we had a leak in the bathroom, it was just one of those things and certainly didnt ruin the holiday, a maintence man was there within minutes of reporting the problem and the following day we had to change rooms which was fine as we moved to a sea view room.
Oh let me mention the specialities they do with the towels...amazing how you can turn a few towels into a heart, snakes and even and elephant!! After a long day out we returned to find they had put the sofa cushions on the bed and a few towels had turned it into an elephant, the cleaner had then sat my daughters cuddly toy on the elephants back and put her sunglasses on the elephant, it was so funny to see and just brilliant.
The beach is about 100yards from the hotel, the sea view just takes your breath away. It is a private beach and very few used it when we were on there, which meant the bikini could come out...yippee! :-) The weather was brill, but it does become cool in the evening so perhaps pack a warmer top.
The beach is clean and rubbish free with plenty of sunloungers to use for free. They do have the covered seats on the beach which you will see in some photo's, i cannot recall the proper name for them but these are expensive to use for the day and to use a pedalo in the sea is also very expensive something like 400 egyptian pounds for the day. You can play volleyball or football for free on the beach, you just need to find a member of staff to ask them for the ball. There is always a member of staff around to get the ball for you and they even join in.
I researched thoroughly before booking the holiday and the only negative i could find were unconfirmed reports of locals approching women on the beach and exposing themselves. You can never say never, but i would be very surprised if this happened here as its a secure area that only the residants of the hotel can use, i felt very safe there.
Food- i am a very fussy eater but there was plenty for me to try and it was nice good quality food. Somebody is bound to write about having a bad stomach or food poisoning, thats their choice and experience. All i can say is that my daughter had stomach pains and a bad stomach, i do not in any way hold the hotel responsible, i think it was purely down to being in a different country and we have to accept that food is prepared differently and could have an effect, this mixed in with travelling could have also caused it. The staff in the resturant are also friendly and helpful.....remember if you go to this hotel you can ask for some chips if there arent any out, they will cook some for you...i can assure you that was a nice little discovery, not sure the hotel will thank me for letting that secret out!! :-)
They have various trips, we went on the Cairo one and Marsa Mutrah. The Marsa Mutrah trip is a nice half a day and an experience, the Cairo one is a very very long day with a four hour trip each way and lots of travelling around the city....despite the hot weather in Cairo (36degrees) it was seeing the Pyramids that made it all worthwhile. They are brilliant to see on the telly or in a book etc, but to see them in real life is just amazing. We paid extra to go into a Pyramid, it was very enclosed and hot.
Well i cannot think of much else to put on this other than in short to again say that the hotel is well deserving of its 5star status and customer satisfaction is their numer one priority, nothing is to much for them. This also extends to the Holiday rep, Kay, who deserves a little good note, she is brilliant very approachable and made us all feel like we were at home. We had a fantastic holiday, i wouldnt go again purely because there are to many places in the world to have to visit the same place twice, however if i was going elsewhere and it was the same hotel chain, then i would definatly use them again...If you go, have a nice time."
- Travel date: Thu 8th of April 2010
"Only stayed for 1 night, food was superb, pools looked amazing, didnt get to the beach , we had an early start, Guests!!!...well, what can I say .....if you enjoy the company of waltzing Italians and the cast from the Stepford Wives, this is the place for you!"
- Travel date: Tue 29th of September 2009
Unspoilt (..for now). Vast expanse of sand and crystal waters
"First a few tips. Bring snorkeling gear as hotel has none. Bring racquet and balls for tennis or pay rent. Hotel is Italian so is very noisy with loud music blaring from all hotels on the beach strip between 10am to 6pm with a quiet siesta after lunch. Also expect lots of noisy children which Bravo staff look after quite well and are, in any case, to be preferred over the far more unruly adult Eastern Europeans which now populate Red Sea resorts. On a positive note the discoteque is set well away from the hotel so nights are tranquil once Bravo club amateur dramatics are over. Best rooms are those with final numbers in the 30's and above as they are closest to the sea and thus furthest from the action. Even number are better than odd, as the latter may overlook the nearby Jaz Cristal which, side on, looks like a concrete bunker (it was finished in May 2009 and the gardens are largely still undeveloped).
As noise levels can be easily countered with an ipod replete with one's own music and audiobooks, all said, the hotel is top notch. The local staff are extraordinarily courteous, friendly and helpful. Service and cleanliness are impeccable though for logistical reasons it can a take well over an hour for luggage to be delivered upon arrival. So best eat first and unpack later. Rooms are spacious and well apportioned with good size terraces which the Italians tend to festoon with wet swimming costumes,towels and the occasional bed linen giving the hotel a vaguely Neapolitan nuance. Constant sea breeze means there are virtually no bugs and mosquitos. Wine and Beer are fine while the "buffet" sytle food typical of all inclusives' is excellent, wide ranging and varying from day to day though with enough staples to keep the unadventurous content. This being Egypt, odd bout of dysntry is difficult to avoid but should be seen in positive light as a good way of losing weight without the tedium of physical excercise. For those that opt for the physical the Hotel's excercise machines in the wellness centre get quite crowded at peak hours. Turkish bath, Sauna, Jacuzzi and indoor pool which are included tend be ignored by most guests. Hardly surprising however given the enormous uncrowded curved beach with the hotel fonts. The beach is sandy and protected resulting in crystalline blue waters which in stark contrast to the Northern Mediterrinean (cote D'azur, Italian Rivieras and Spanish Costas) are unpolluted!"
- Travel date: Sat 6th of June 2009
In love with this amazing beach
"This resort is beautiful! I loved this beach so much, it's so gorgeous, water is very clear, like on Maldives! Resort is new, rooms are very clean, comfy bed, and staff is so polite and nice, I have only positive things to say about them! Food is also very good, big choice and everything in a very good ambience!
We were there in October last year. In season (jun-sep) hotel can be crowded, but not in this time of year, beach was almost empty, so wonderful quiet, relaxing. Only few people (all Italian, funny). Wind was maybe a bit too strong, but the sun is also really strong so it was pleasant.
Only thing that was a bit odd is actually city of Marsa Matrouh... Locals there aren't really used to see lots of tourists, because it is relatively new touristic area, it's still rising... So they were starring at us in every step, trying to touch us, talk to us. It was weird. And nobody, I really mean nobody speaks english inside the town. Only arabic. So it was actually a problem to get back to our hotel.
One thing that you must see in Marsa Matrouh is wonderfull, amazing Ageeba, nestled between two cliffs, beautiful white sandy beach...
Marsa Matrouh is very far from Cairo, but you can organize any kind of trip with plane or car, and prices are reasonable.
We enjoyed our two weeks in Almaza and we were so sad to leave. This is maybe the nicest resort in Egypt. Wanna go back someday!"
- Travel date: Wed 11th of February 2009
samar in almaza
"samar abdelghafour, egypt, I spent a great week in this magnificent hotel it was excellent.
every thing was marvlus.
I realy injiod the tiatro show. the restaurants were perfect the service to was very very good.
the reciptionists were very frindly and so much helpful. and the most nice thing i realy liked
the BRAVO TEAM they were amazing.
thanks for every one helped to make this place as it is
wish you all the best and wish to the visitores to ALMAZA BAY to injoy their time as I did."
- Travel date: Sun 10th of August 2008
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