17 Traveller reviews from Holiday Watchdog
**** HOLE CAN'T GET ANY WORST
",HOLIDAY BROKERS .COM PROVIDED THIS HELL HOLE (AVOID THIS COMPANY)
To whom it may concern,
I am writing this letter to you as I booked a holiday to Luxor in Egypt, I am in a wheel chair due to ill health, I know I mentioned this as you put it on your paper work you sent to me, so why was the hotel classed as disabled friendly when you have 2 steps to the front door a further 3 steps to the restaurant, there was also a building site on the roof terrace.
By now you must understand I am not happy with this hotel and it is the first day,
I did mention this to the rep what ever I said was wrong with this hotel, the reps words to me was not a problem or phone England, it was more important to sell day trips so they can rip you off by charging double the price.
The roof terrace to the pool was filthy, the water in the pool had brick dust and algae they told me they have just put fresh water in the pool, (the Nile was cleaner than the pool) .
Still about the pool around the edge was gaps 3 to 4 inch wide, carpet was torn and dirty , the hand railings
Was loose and moved (this is all very dangerous as we are 8 floors above ground level).
The sun lounges was so dirty I thought I was in a local cow shed it didnât smell much better ( you wouldnât want to sun bathe on them ), there is also 10 plus steps to get to the pool, I am still in a wheel chair which canât fit in to the lift because the lift is to small for it, because we had to force the wheel chair in to the only customer lift my wheels on the chair have to be repaired, and the steps broke the strap on my motor all this is not cheap to have repaired. (in the reps words this is not a problem) and yes it still is a problem as still in a wheel chair.
Lets Talk about the room now windows that have broken locks big gaps and some was glued shut as the hinges were broken, (the mosquitoes ate well). There is no Nile view rooms unless you go up to the building site And this is not a room . The curtains was hanging of the rails and had hole in them, they didnât open or close the bathroom had tiles Broken, leaking toilet and pipes protruding out of the mirror, (is this to gas the mosquitoes or the guest) the balcony had a crack that got bigger the more you went on it, the hotel staff held meeting every knight all knight, motor bikes revving up girls screaming and shouting all knight I am not sure if you put me in a hotel a brothel, they had no consideration the only guest one floor up, we had phone calls at 3 am when we asked about this they said it is nothing ,it was to us , television didnât work because of the building work in the hotel, no hot water when I ask about this they told me to wait till the afternoon so the sun can heat it up as we have no heater on, (so in one week no sleep frightened and to top it all smelly a good holiday so far NOT)
Food was very small amounts and the same every day not good if you donât eat liver rice or cucumber we donât, so to top it of we are now hungry.
I thought I asked for three star half board and disabled friendly, I got minus six star anorexia depression insomnia and to top it all steps (I am still in a wheel chair).
Please contact me as soon as possible I have never complained before, out of 9 times in Egypt this is the first time I needed to complain about a holiday, The hotel had no proper security at the door.
- Travel date: Mon 10th of October 2011
The hotel is situtated in a good central...
"The hotel is situtated in a good central location for sight seers and for views over the Nile however, don't have high expectations in relation to the pool/sun terrace as both are in need of refurbishment.
Also don't use the internal mail boxes as your postcards will never arrive at their intended destination - something I was incredibly disappointed about - there is a 'normal' post box about 5 mins walk away in the direction of the Nile and it's worth taking the time to use it even if it is scorchingly hot outside.
Rooms are of a general, good basic standard but if you are not all inclusive etc the restaurant menu is a little lacking particularly if you are looking for authentic Egyptian cusine.
Reception, security, disco and dining staff are all friendly however be wary of housekeeping particularly when they are expecting a tip, you may find your air conditioning turned off during your holiday if they feel hard done by.
The disco is one of the few in the area so during peak times is a good distraction for youngsters."
- Travel date: Thu 12th of June 2008
when we arrived the management were very...
"when we arrived the management were very helpful and showed us to our room very quickly, room very clean and cleaned daily with new towels etc. The breakfast was very good and the chef would cook fried eggs to order. There wasnt really a bar area but it was cheaper to drink elsewhere. The pool was small but big enough to cool down in but it was too cold when we went even though the weather was very hot. The staff and security were always very cherful and on hand to answer any questions on luxor etc. When we left we tipped the cleaners as they expect it. Be aware that the lift is quite often not in service it was usually in the morning so if you have problems with stairs ask for a room on the lower floor. Very good value for money and we would definately use tutotel again or recommend it"
- Travel date: Thu 13th of March 2008
We stayed at the Tut hotel and this wasn...
"We stayed at the Tut hotel and this wasnât our first time either. The staff and more so the owner are brilliant, nothing too much trouble, they go out of their way to help.
Our room has always been clean, including the bedding although a bit noisy at night.
I can name quite a few restaurants who serve very good meals, english too namely Pub 2000, Lantern and I could go on.
- Travel date: Fri 5th of October 2007
This hotel was like a bad Blackpool B&B....
"This hotel was like a bad Blackpool B&B. It was right next to the main road in Luxor and was very noisy all day and night.
Our room had no protection from the noise as the balcony doors had a hole where the lock should have been, and did not reach the floor forcing us to stuff towels and socks underneath at night to keep the insects out.
The fridge in our room barely worked and the door would not shut. In our bathroom when I tried to turn the shower off the tap came away in my hand, and on our first night we were trapped in the hotel lift for about 5 mins while they powered it on and off trying to get the doors open.
The swimming pool is tiny and located on the 7th floor (roof). Itâs not very relaxing up there as you listen to the beeping taxis below and look out on the derelict side of Luxor.
Food in the hotel was ok but don't expect to be able to go out into Luxor to eat - it's not very touristy and we could not find a restaurant that looked clean."
- Travel date: Mon 14th of May 2007
lovely friendly atmosphere
"My husband and I had a wonderful stay here. The staff are friendly and cheerful and if you try a few words of Arabic they are your friend for life.
Rooms were basic but clean and tidy. Housekeeping staff on hand at all times.
Breakfasts were buffet style with lots of choice (Fabulous desserts) and there is another small dining area serving Italian and european dishes.
Although we were B$B we had most of our evening meals here too, as there are not many restaurants in Luxor, only other hotels and they can be a complete rip-off.
The only small problem was that the swimming pool is tiny and perched on top of the Hotel, obviously an afterthought, but there is so much to see and do in Luxor that it would be sad to waste time at the pool.
Sunset from the roof is not to be missed."
- Travel date: Mon 21st of August 2006
Okay Hotel Good location but probably not value for money
"While the location was excellent - close to the corniche and luxor temple the hotel did look a wee bit run down and the gloss was missing for the prices they charged. Rooms are generally nice and big (although the bathroom was a bit cramped.
Since I stayed there only for a day (not even the night) can't really say much. However the noise factor is pretty high with the hotel being on a busy street. (Am told that the Disco in the hotel causes quite a ruckus in the evenings for guests who are in rooms close to the disco.
Overall - decent place, not something you should look for if you're going in for luxury."
- Travel date: Mon 24th of July 2006
"2 of us (girls) stayed for a week at the hotel on a half board basis. Our room was on the fifth floor overlooking flats and with a nile view. The hotel is conveniently located just off the cornice and 5 minutes walking distance from the Luxor temple and 10 minutes from the city centre. The room has a fridge to store your own drinks and with air conditioning. Though a couple of times this was not working but was sorted out straight away. Food was good but not a very large selection. However, the chef is at hand to cook you a fresh pasta dish in the evening and omelette/pancake for breakfast with your own choice of ingredients. The pool is on the roof top but not very big. For those with a good eye you can see Hatsepsuts temple across the nile from here. The room is cleaned every morning and the cleaners would make a fantastic shapes out of the laundry e.g. tulips, crocodile. Luxor generally is a noisy city so you have to go to sleep with the balcony doors closed.
P.S the massages are good."
- Travel date: Fri 21st of July 2006
Worst hotel i have ever stayed in
"my holiday rep was unhelpful. we only stayed the one night, we arrived on Monday 10th July and booked out on Tuesday 11th July the hotel was called the Tutotel partner the first room had blood in the bath , and the air con didnât work the toilet was black and dirt all around the skirting. We complained and were moved to a different room. This wasnât much better the air con worked, but floor and skirting was still dirty and the toilet, the shower didnât work. We got up for breakfast the next day and the food was like slop and the plates and cups was dirty, I asked for a clean cup and the waiter poured tea into the dirty one I had had enough and we packed our bags we couldnât contact the rep and the manger tried to stop us leaving the hotel, we was very frightened being two women on our own, we got lots of hassle from the people working there, as they kept following us and was asking for money. We went to look at the pool, which was on the roof, the poles holding it up was thin and the stairs were wobbling as we climbed them. When we saw the pool it was no bigger than a pond and at had a thick slime on the top of the water. We booked into another hotel which was first class had no problems, i enjoyed egypt but if i had to remain in this hotel me and my friend would have got the next flight home. i rate this hotel with a 1 star and that is being generous."
- Travel date: Tue 18th of July 2006
Excellent Nile View
"Stayed at the Tutotel in April 2006 for a week, and to be perfectly honest, it was brilliant!!.
The staff are incredibly helpful and friendly, the whole hotel was spotless, the food was excellent and always hot or cold as necessary. There was never a problem with having that 'extra' plateful.
We stayed on the 5th floor overlooking the primary school, and had an excellent view of the Nile and the West Bank.
We checked in to the Hotel at 1800 and the cases were taken directly to our room. We entered the restuarant at 2000 for the evening meal, and shortly after we had completed our meal there was entertainment laid on (for no extra charge), which consisted of a Belly Dancer, a Whirling Dervish and an amazing Snake Charmer.
Service at the pool was always prompt as it was wherever you went in the hotel.
I would definately stay at this hotel again, as I have already said, excellent service, clean rooms, tremendous food and within walking distance from all the major points of interest.
Well done Tutotel !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
- Travel date: Fri 21st of April 2006
Excellent value for money, very friendly...
"Excellent value for money, very friendly hotel staff, the most enjoyable breakfasts, & omlettes & fruit juice freshly made.
Our party of 4 had rooms on the 5th floor with views of the Nile. We had the most perfect holiday and would recommend this hotel. The location makes it perfect for all sightseeing in Luxor without the need for taxis.
We are sure there are other more luxurious hotels in the area, but we certainly would not have wanted to change."
- Travel date: Tue 18th of April 2006
Hotel room very good, not mention the f........
"Dear readers we stayed in the Tuthotel for 6 nights, as we were in Luxor on Bussiness.
The room was very nice and no problems, but if you are talking food, well there is another story and I am not asking for 5* cuisine, not even cooked breakfast, just heathly stuff, like yogurt, fresh fruit, fresh milk (NOT POWDER) choice of cerial not just one! It is a pity that they cannot afford to give a better breakfast, after all they are 3* +, food not as good as 3*, other wise this hotel was very good for the price.
Oh by the way I have been to Luxor 58 times, so I have a lot of experience on the hotels, in particular the rooms and food!!"
- Travel date: Sat 8th of April 2006