Pyramisa Isis Hotel & Suites Luxor
49 Traveller reviews from Holiday Watchdog
Life changing holiday
"Asalaam au laikum,
From 3rd August 2011 to 10th August 2011 my family stayed at your hotel in Luxor and had a life changing holiday of a lifetime. Not only is Luxor an amazing place with so much to do and see, but the people are the most warm, welcoming and wonderful people we have ever met. The food is wonderful and cheap, and the hospitality is second to none. My Arabic isn't amzing but I leanred a lot more from so many more people here. My wife was treated like a queen and my daughter Yomi was given so much love and attention she will never forget out stay. The room service staff did a great job everyday and also went to the effort of creating wonderful crocodiles, swans etc. with our linen. We visited Luxor and Karnak Temple, The Valley of the Kings and Workers (including Tutankhamun's tomb), Luxor Museum, had a Felluca boat ride to Banana Island and had a day of amazing snorkelling in the Red Sea where we saw a giant turtle, clam and moray eels. As we were here for Ramadan at the end of some days we were dined like royalty in the streets for free. We made many friends and contacts, including Kanoosh the horse carriage driver who's family welcomed us to their home and treated us to a feast many times. We are so close now. Also, Ahmed Abd Elsabor Abdalahy who owns Iborotel Book Shop is now a close firnd of the family and to him I am eternally indebted. Unfortunately I can't remember everyone's name but these people deserve special praise:
Kanoosh the horse carriage driver and his wonderful family.
Ahmed Abd Elsabor Abdalahy who owns Iborotel Book Shop.
Mr Sameh who we saw every morning for breakfast and was a great host and company.
Ezat who cleaned our rooms and constructed elaborate monuments out of the linen, and always had a kiss for our daughter Yomi.
Khaled who organized most of our excursions, gave me good deals and chatted with me about them every night, I wish I hadn't lost his number so I could send other English tourists his way.
And many, many more. We have fallen in love with Luxor and its people and insh'Allah will come to live here within the next 1-5 years. Those put off travelling to Egypt by the recent revolution, please don't be. We all felt so much safer here than in the UK. We got the occasional hassle but noone was rude and this is to be expected in a country where jobs are scarce and tourism is the main economy, so please go to Egypt, the people deserve your custom.
Shukran jazeelan and blessings my Egyptian brothers and sisters,
- Travel date: Tue 27th of September 2011
Travelodge with swimming pool
"The staff are friendly and helpful. The breakfast is plentiful and quality adequate. Book a room on the Nile view side, it is beautiful and the town side is too noisy to sleep. On which subject the beds are rock hard, almost like sleeping on the floor which was the worst aspect for me. The building is tatty and run down, do not expect 5 Star Thai/Singapore style. The price was cheap, I made no complaint."
- Travel date: Mon 24th of January 2011
Dont waste your money
"Booked all inclusive, however due to ppor standard of food we had to eat out, food recycled and reused, staff rude and unhelpful, bare wires hanging out of walls,air con not working hairdryer not working, mould on bathroom floor and in bath, noisy, hard beds, staff dont want to help and trying to rip you off all the time for money even though we were all inclusive, food disgusting and no taste, not even labelled , waiters pick noses and give you glasses and wee out the back anf then come back in andserve you, kitchen floor sticky and filthy, rooms smell of smoke and everyone sick, takes up to an hour to get served and then they moan when they get yuor oder wrong and have to get more*******dont waste money go somewhere else*****manager doesnt care, was upposed to meet me when i complained but failed to turn up, pool food horrendous and chips always uncooked and cold, limited food there and al lwe ate were rolls as everything smelt like sick and looked days old, no fruit and salad was dry and lettuce was brown .
rooms noisy and beds hard- i would put this as 1**** "
- Travel date: Thu 6th of January 2011
May as well sleep on the M1 !!!!!
"Upon arrival being tired after the flight,found hotel receptionists quite rude.We had been looking foward to a luxurious room over looking the River Nile with garedn view instead we were escorted to a room in which it did not look like it had been cleaned for well over a year!There was an inch thick lyaer of black dust around the carpet,I sat down on the bed in shock and immediatley started sneezing with the amount of dust that flew in the air from the bed!!.Went back to reception and demanded another room,we were then taken to another room which was at least livable!The balcony over looked the main street which was so noisy you couldnt hear yourself think plus lots of pollution from the constant traffic,later we discovered the shower did not work,toilet broken and the fridge was so hot it was more like an oven.None of the staff were helpful,food terrible and if you left the hotel you are constantly hassled.My STRONG advice stay away,should be 2 star not 5!!!!!!!"
- Travel date: Fri 1st of October 2010
What a waste of 24 hours!
"After arriving at the Pyramisa we were met in a make shifter reception area, no room ready for us. When we did get a room only two instead of three, had to wait again. No safety deposit boxes avaliable at all, evening meals were cold and no choice. Better food at McDonalds! In the morning, breakfast again no choice. After breakfast we found out that no beachtowels were avaliable. Then after having a good look round we found the resort to be one big building site with no fire regulations at all, so basically your safety is at risk! The place is basically a mess! After showing our Cosmos rep around with two other families, he was that disgusted that he had us transferred to another hotel within 4hours of our meet. The hotel is now called Sea Magic... watch out for this place!! "
- Travel date: Sun 11th of April 2010
Not even 2 star.
"Having been to Luxor many times,and having stayed in a great many of the hotels,this was the worst by far.
we were a party of 4....the rooms were dirty and smelly so we asked to be moved,the rooms we were offered were just as bad so we stayed put.
2 days later we had water pouring throught the ceilings,and it was dripping off the light fittings,we immediatly went to reception and once again we were offered other rooms......which we did take although we then had no wardrobes,only an open rail....we were told that if we wanted a better room we would have to pay 20 euro extra each per night....we declined.
The breakfasts were very mediocre,and no one was taking the used plates away,no teaspoons were available,and orange juice was orange quash.
the only saving grace is the gardens,but if you want 1st class service,avoid this apology of 5 star hotel"
- Travel date: Mon 23rd of November 2009
Loved my stay at this hotel!
"I had recently got married and i chose Luxor and this hotel as a honeymoon destination. The hotel is situated in an ideal location. In the centre of all the shops, restaurants. The hotels exterior is very pretty. The staff were friendly and helpful. Our room was a family room with a balcony overlooking the nile . Gorgeous scenery. The room itself was clean, spacious and modern. Room service was prompt. Our room was cleaned regularly while we were there for over a week. The indoor restaurant was lovely and the breakfast spread was very good, alot of options. The hotel gardens were stunning, especially at night. The pools were clean and a pleasure to use. The shops inside the hotel were pricey but i know this happens often with most hotels, if not all.
Overall a very good experiance at this hotel. My husband left a stack of tips in our room to show his gratitude! Would surely recommend."
- Travel date: Sat 14th of November 2009
The Nile Queen of Hotels
"This hotel is one that I cannot stay away from my last visit was about my 30th in the past 10 years. From taking a trip for the first time I have found my stay at the Isis has become increasingly enjoyable.
On first entering the hotel you might find it unnerving that there is a Police officer just inside the door sitting at a desk by a scanning machine. Don't worry about this it is quite normal in Egypt and they are there for your benefit.
You will have been asked to leave your bags on the pavement outside again this is quite normal practice and they will be quite safe. On checking in and having your key handed to you, staff will ask you to identify your bags and you will be escorted to your room. The door will be opened for you and you will be asked to check the room, if there is anything you are not happy about mention it directly and the problem will be sorted. Tips might be difficult if you don't have local currency... Don't worry you can give a small tip in your own currency.
If you do find problems later with the room mention it quietly and respectfully to Reception and it will be dealt with. Remember if you were on the receiving end of the complaint how much better you would feel if someone approached you quietly.
The staff at the hotel are without doubt the most friendly and accommodating that I have ever met - and I do a lot of travelling. I have stayed at other hotels in Luxor but have always found myself coming back time and again to the Isis. Some of the new hotels are nice to look at but they are new hotels and cater for making money above all other considerations whereas the Isis is well established with a staff that have been in place for as many years as I have been a visitor. This in turn gives the satff a wide knowledge base of all matters which are important for a successful holiday or business trip and it has to be remembered that the Isis is a working hotel and not just for tourists.
There is an abundance of shops within the confines of the hotel and many exciting places to visit close by including local cafes and restaurants.
Meals are plentiful and fresh but please try to remember where you are you will not get the same fare as you would on a Nile Cruiser for example. The Chef in the Hotel has to cater for hundreds of people wanting a varied menu, not just 50 but any special requests will be taken and catered for. Egypt is a country pulling itself up successfully but it's not to European Standards yet but at the Isis the staff do a remarkable job.
The rooms at the hotel are well presented and clean, if something is wrong simply ask one of the room attendants and the problem will be speedily resolved. Public areas are light and airy with comfortable seating areas and attended by staff who can speak a little of at least 3 or 4 languages including English. Outside the pool area is well kept and spotlessly clean again with attendants and waiting staff who will attend promptly to whatever you require, clean towels or food and drinks from the poolside cafe. Over the past year or two more has been made available for children and staff adore youngsters.
There is a new management at the hotel and a lot of effort has been made to improve the hotel and I have to say this is a very successful venture
Out on the street it has to be remembered where you are and the way of life in Egypt is to call out to beckon you into shops, hire Taxis etc. This is not agressive behaviour but the way things are done. Mostly visitors from Europe make matters worse for themselves by saying, "not today I'll come into your shop tomorrow" this is a rod for your own back as the locals expect you to come back and visit them so when they see you the next day they expect that is what you are going to do. Simply tell them politely "No thank you" but keep walking and don't laugh or smile as this implys that you are still interested. It's a good ground for assertiveness training. In Egypt you have to mean what you say and use the tone of voice that conveys your message. Don't simply ignore people as that is offensive, be polite but firm and you'll be surprised how easy it will be to walk along the street for the rest of your stay.
If you do have problems outside simply report it to the Reception as the Isis own or lease out some of the shops on the street and matters can be dealt with quickly. In the town if you have problems don't lose composure simply call any of the Tourist Police and there will be one near-by and you will find the locals back off before there is any intervention by Police.
Tipping is also a way of life in Egypt but don't make the mistake of tipping too much one or two Egyptian pounds is enough if it's a daily event, remember anything over ten egyptian pounds and you're asking for trouble.
Taxis... Always use a Taxi that is either recommended by the Hotel or try to find a Taxi Driver you can rely on and ask for his card with his telephone number.
Guides can be arranged at reception but there is nothing like exploring yourself. Take advice from Staff or shop staff you come to trust and always cover up early afternoon if ouitdoors as the sun is fierce."
- Travel date: Sun 25th of October 2009
nice hotel and location
"We were two families and spent 5 days at Isis. Its a good hotel with nice pools, gardens, and an excellent view of the Nile. The breakfast was nice with a good spread, although we spent spent a lot on food at the rest of the time because we wernt all inclusive.
When you leave the hotle you are approcahed by taxi and horse carriage drivers. Always negotaite around half of what they ask for and be firm about where they take you to. They will take you for a ride and to shops you do not want to go into. Firmly rufuse to get off the carriage / taxi and ask to continue with your journey.
Take a ride on a small boat on the nile for about two hours - you should NOT pay more than 100 egyptian pounds (Â£11) for this as any more is too much. Do not be conned into visiting small banana plantations as these are someones back gardens from which the boat ridre and plantaion owner makes money!.
Always negotiate reasonable prices fot visits to the valley of the kings and queens visits and ask what is not included."
- Travel date: Sun 2nd of August 2009
Our stay at Luxor
"We enjoyed a week here before embarking on a Nile cruise. The food was average at lunch and dinner but varied and acceptable â always a choice of meats and vegetables with good quality salads; breakfasts had a large choice and you could have as many of these as you desired â we noticed many foreign ladies damaging their waist lines. The all-inclusive booking allowed unlimited drinks with orders taken the moment we arrived in the bar, restaurant or swimming pools. The all inclusive option only went up to 10 p.m. so 5 minutes before the waiters rushed around asking us what we drinks we wanted so that they could be served before this deadline. On walking to one of the two pools, the pool attendant would bring us towels so they arrived a few seconds before we did. The staff in the bars, pools and restaurant were friendly, smiling and helpful as were the room cleaners.
Rooms were clean and a reasonable size but we lacked a view of the Nile which the tour rep (in Luxor) told us was extra â perhaps if you choose this hotel you could request this at the time of booking? The view from the Nile side must one of the best of all the Luxor hotels as the Nile frontage is much larger than most other hotels
If you go to Luxor, be aware that drinks are expensive in all Hotels, so we would recommend you choose all-inclusive accommodation if drinks are important to you.
The pools at the Isis (in June â low season) were kept scrupulously clean, with the filters being changed/cleaned frequently, giving maximum water transparency. The pools are located on the Nile side of the hotel in pretty gardens â in this low season we frequently had the smaller of the two pools to ourselves
There are far too many taxis and horse carriages in low season Luxor, so from the moment you leave the hotel, archaeological site, cafÃ© or shop you are besieged by them. They deliberately drive/walk in front of you with cries of âtaxi â you know how much?â or (sounds like) âKellechâ (for carriage) requesting your nationality and following you for sometimes large distances. Some (I hope most) are honest giving you a fair price and quickly taking you to your destination; some others, unfortunately, are anything but honest, in our case when we arrived in Luxor and requested the market/souk taking us to a shop in the middle of nowhere â presumably to get commission â and after a row to an arcade near the museum as an example of a souk (it wasnât).
Temperatures in June/July can be very high indeed, we experienced temperatures of over 50oC, but it is dry heat so it is bearable, indeed sometimes very pleasant.
- Travel date: Tue 7th of July 2009
its was ok
"i think the pyramisa isis hotel is ok, becouse we went there and there was construction going on near the swimming pool and dinning area so children look out. the swimming pools were amazing and the atmasphere. the food id absalutley discusting we paid for the food and we went out every time because of the food.but overall it was gorgeas the rooms are really nice,and the view of the nile aswell.the tennis court was flooded with dirty water.
the maneger of the hotel told my 10 year old daughter to write an complaint email for him what a discrais but still it was ok. luckly we met really nice peaple from scotland,london and everywhere.xxx
- Travel date: Sat 28th of February 2009
Could Have Been Better!
"Pyramisa Isis Hotel: Luxor Egypt ~ Officially 5 Star!!
15th Dec to 22nd Dec 2008
On arrival we were taken to our room, (our party was 2 adults & 3 children, 10, 7 & 6) The room was sold to us as for 2-5 persons but it was very small, however we were upgraded to a larger room with one huge bed and two foldaway beds for only two of our three children!!. The room was fairly clean but needed to be renewed much like the rest of the hotel which was very tired. The river cruise boats come & go from the side of the hotel but I didnt mind this that much even when the motors run through the night. The one and only saving grace of this hotel is the fantastic view out across the Nile, rows of palm trees to the hills of 'The Valley of The Kings'.Our room being a corner room also had views of the pool gardens of the hotel which were also pleasant.
The food is basic and 4 of our party fell ill with 'Holiday Tummies' within 48 hours of arrival and we hadn't eaten outside of the hotel so a problem lies there. The staff whom handled food wore rubber gloves which should be good, however I believe they may have been wearing them over and over!!
Out & About, The city centre & Luxor Temple are only a 20 minute stroll from the hotel however the constant hassle from the locals from the moment you step outside the front doors could drive a sane man mad! I strongly advice all but the steadfast traveller to take an official blue and white taxi which is also a nightmare, be aware the taxi drivers and horse & carriage drivers will cheat you at every opertunity by over charging you and/or taking you to places other than the ones you asked to go to, ie a market where they get a fee for delivering customers to etc. I did not feel safe at night and even the huge amount of armed police everywhere you go it didn't put my mind at rest when out with my family. For example, there are metal detectors at the entrances of hotels and attractions and I set most of them off because of my belt n stuff but I was never searched, (the detectors I didnt set off didnt work!!)
We took three excursions with Meds Holidays : The West Bank - Valley of the Kings etc The Pyramids & A Evening Egyption Night, take my advice and check with the rep before you book these, exactly what your getting for your money because I intend to complain about all three excursions because I wasnt informed about the extra costs or parts of the tours that were not included etc, also be aware that even the tour guilds on the official tours will take you to a shop or factory where they get extra money to deliver you to the shop where you are given in my view a 'Very Hard Sell' to buy perfumes or various other cheap 'n' nasty things!
Finally the staff were ok, I dont however like to tip someone because they are stood next to a pile of towels or in a unclean toilet which seems to be expected, but my only complant there being that they keep asking when you are leaving so you can tip them some more, and please stop asking me if I want a drink when I'm swimming, wait until I get out the pool!?
Would I go back? No."
- Travel date: Tue 23rd of December 2008