24 Traveller reviews from Holiday Watchdog
"We had a family holiday over the christmas period here. It was in the process of a refurb which was good as only half the hotel was occupied. We have seen a refurbed room the manager took us to see one and they are fab, if any one stays from end of jan 09 onwards they will be delighted by the standard of the rooms. I would tell anyone to have half board or all inclusive as it is EXTREMELY expensive to eat in the sheraton and the food is more than ok but for the amount we spent we would have expected Gordon Ramsey to be doing the cooking. The staff in the restaurants and around the pool are excellent and make the stay more enjoyable. The reception staff are not very helpful or friendly though. Go on a ballon flight with blue sky tours it was an early start book from the moment you get picked up to getting dropped off it is truly magical."
- Travel date: Thu 8th of January 2009
Absolutely beautiful hotel. Staff were f...
"Absolutely beautiful hotel. Staff were friendly enough. Pool was always packed so deck chairs were hard to come by.
There was a beautiful view of the Nile from our bedroom window which was a perk.
Restaurants of all types are on the hotel grounds for a choice which was good but if you go a mere 5 minute walk out from the hotel there is an absolutely amazing little English bar and restaurant ( 7 ways 7 days I think itâs called). Well worth going to if you want a taste of home which we did after 3 weeks.
Luxor is a lovely town with so much of Egyptâs history to see. Well worth a visit. But heat is shocking in July which was when we were there - bad time to go.
Hot air balloons, tomb visits and temple visits are all available from the hotel.
- Travel date: Wed 17th of October 2007
Was not refurbished as promised, only a...
"Was not refurbished as promised, only a lick of paint. Entertainment very poor. Not clean.
Under-staffed,but the staff they had worked hard for the pennies they receive in wages and were very helpful.
The Sheraton is trading on name alone and I would not recommend it to anyone."
- Travel date: Thu 11th of October 2007
Disappointing hotel with small, cramped...
"Disappointing hotel with small, cramped rooms, nonexistent balconies and tiny bathrooms.
The loo was in a dark cupboard! Supposed to be the best (top) floor in the hotel so we had paid extra. Wanted to move but bungalows were far worse, dark and gloomy - not very clean looking.
A poor pool area with cramped sunbeds which were quickly reserved. Deep pool so OK for good swimmers but not for the many screaming kids.
Food choice at breakfast was good, but poor value at other meals. Close to several cheap cafes offering "British" food. Very like Spain around this part of the town.
The Nile views and the peaceful gardens with peacocks, pelicans and flamingos were the only good bits!
Once away from the Sheraton hotel there are amazing luxury hotels, breath taking ruined temples and friendly people. Great museums and a fascinating Sound and Light show at Karnak.
Have no idea why people rave about this Luxor backwater, when there were so many better places to stay."
- Travel date: Sat 19th of May 2007
What a shame the previous reviewers went...
"What a shame the previous reviewers went during the renovation. By the time we arrived at the Sheraton, building work had almost finished and the workmen had created a plush reception area, bright and airy restaurant/breakfast room which overlooked the Nile and a swish bar.
We stayed in a bungalow situated on the edge of the hotel complex, which also included souvenir shops, tennis courts, two swimming pools (only one currently in use), and three restaurants. There was also a relaxing outdoor pool-side restaurant which served fantastic food during the day.
Apart a bit of confusion in finding our bungalow room when we first arrived -we didn't get any directions from the receptionist, who failed to mention our room wasn't part of the main hotel- and a little bit of building work to create a new pool area (which didn't affect our comfort whatsoever) the place really was the perfect base for exploring Egypt.
The room was comfortable, clean and had air conditioning. The staff were brilliant - incredibly friendly, helpful and attentive without being too interfering. The breakfast was so tasty.
As mentioned before the restaurant enjoys stunning views of the Nile and the range of food was excellent - continental-style croissants, cheeses, breads and cakes were on offer in the buffet plus lots of tasty fruits, a fry-up and delicious pancakes. The best I've had in a hotel without a doubt.
At night the breakfast room transforms into the Karnak restaurant serving a buffet which was okay, although nothing special. However, the Indian restaurant was very good and the Italian restaurant served decent food - although situated outside in a marquee-style structure it got a bit cold in the 10c evening temperatures of Egypt in December.
Egypt is a beautiful country and despite the hassle tourists get on the streets of Luxor -from shop owners, people attempting to lure tourists into taxis and pony and trap rides - it is well worth finding restaurants in the town to dine in. The Sheraton is a 10 or 15 minute walk from Luxor Temple and the Mummification Museum for those wanting to do some local sight seeing.
However, it is also close to other hotels such as the Old Winter Palace which is well worth checking out if only to enjoy the grand colonial architecture and environment.
Besides, the hassle in the streets while very annoying the first time you venture out is just a facade and once you acclimatise to it, you quickly realise it is all part of the vibrant atmosphere of Egypt which complements its rich, fascinating history.
Finally, I should probably alert anyone about to embark on a stay at the Sheraton about the bar entertainment. On Monday and Sunday evenings there is an Egyptian belly dancer who is pretty good. However, there are also - on every single day of the week - two very loud singers who are great if you like a bit of Celine Dione being sung to the backing track of a tinny keyboard.
But if that's not to your taste, you might find it a bit painful. There's nothing wrong with a bit of live music - just not when it ruins any chance you had of holding a conversation and is totally uncomplimentary to the beautiful scenery on the Nile.
A shame, really, because it's a nice bar. Still, it by no means ruined a great holiday and excellent accommodation."
- Travel date: Thu 21st of December 2006
I booked the Sheraton Hotel (5*) aprox 4...
"I booked the Sheraton Hotel (5*) aprox 4 weeks before going to Egypt through The Holiday Place, I had seen the hotel advertised on Thomas Cook TV and the internet, we booked a five star as we wanted to experience a bit of luxury, after booking the holiday I was telephoned back to ask if I was aware that there was refurbishment going on at the hotel, I said no, I had not been informed at the time of booking.
I was told that the work had started in May and was due to finish in Oct 06, and that the reception and main restaurant area were being refurbished, I was told that the noise would be minimal and that we would not see any of this going on as it would be cornered off and covered up. I decided that as we had booked this holiday to visit the sights of Luxor that this should not be a problem, however nothing could have prepared me for the building site we booked into.
We arrive at approx 5.30p.m and it was dark, we were shown to a makeshift reception which was appalling, we then had to pay Â£65 to upgrade our room to the top floor to be away from the dust and the noise. The next day we went for breakfast, coming out of the lifts we were faced with a building site, workmen everywhere, scaffolding erected and cables running across the floor where you had to walk through to get to the breakfast area, the swimming pool or the bar outside, there was dust everywhere and the glass was being erected into the doors and wall areas.
The drilling and banging started at 7.00a.m and went on until approx midnight, you could not sit by the pool, bar or restaurants area without listening to all the noise, many people left the hotel or refused to stay there while we were there, and although we asked reception we were told that all the other hotels were full, and there were never any holiday reps around to consult or complain to either. Three times we ate at the Italian restaurant at the front of the hotel, but again could not enjoy our meal due to the noise of the building work draining out the background music. (And as we were only recommended to eat in the hotel you did not have much choice)
For a five star hotel I though it was disgraceful, there was not area to sit inside or get a drink out of the sun, there were dust sheets everywhere to try and protect the carpet from the mess, and constant noise. This hotel should certainly not have been accepting guests during this time and there were definitely healf and safety issues around the work and the fact that you had to walk through it all to get anywhere, the hotel should have been closed until the work had been completed. What annoyed us more was that at the bar one nigh we found out that they were charging guests for the entertainment (a signer who was there every night) on top of their drinks bills (the drinks were expensive enough anyway and I thought this was disgusting for a five star hotel as this should have been included).
I was very disappointed in the hotel, in my opinion I paid five star hotel money for a building site, and would certainly not recommend anyone go there until all the work has been completed."
- Travel date: Mon 30th of October 2006
Whole of the ground floor is under renov...
"Whole of the ground floor is under renovation at present and virtually out of action. The pool area and furniture are very shoddy and in need of urgent replacement.
The outside pools which housed exotic birds have been drained and there are large pipes exposed.
The entertainment was very poor and the only redeeming factor was the Ramadan Tent which had excellent entertainment every evening. Before staying here check on the status of the renovation work."
- Travel date: Thu 19th of October 2006
Egypt is a fascinating country. Luxor is...
"Egypt is a fascinating country. Luxor is amazing. The people are especially accommodating and friendly; they hassle the tourists but they accept a simple no thanks gracefully. ("la shukran" in Egyptian) This is expected as at the end of the day it is a third world country and they view the western world as wealthy; which we are in contrast to the average Egyptian who earns Â£20 a month! I would personally like to recommend a young Calleche driver (horse and carriage) named Mustafa (carriage 184) he showed us the whole city and even took us to a couple of Muslim weddings; where we were warmly accepted. He really cared about us and he was entertaining!
The Sheraton in Luxor at the moment is under refurbishment (until October 2006) and will undoubtedly be one of the finest 5* hotels in the area. Its setting is idyllic and very peaceful. But at the moment it is more like a 3*. It is dusty and the most part of the bottom floor is out of use. It is summer time and it is not peak season because it is so hot (around 40 degrees.) so they are getting the work done. The temperature was fine, quite nice to be honest. We went around the sites in the morning and the evening and chilled by the pool during the heat of the day under the plentiful loungers and umbrellas. The staff were amazing, very trust worthy, friendly and helpful. The entertainment was really bad. The food was ok not of 5* quality and very monotonous, but edible. The rooms were not great, a Nile view is important and they project that in a years time they will be improved, but they were clean. The hotel was good value for money and well run nevertheless.
After a week we decided to change hotels because of the renovation work. We moved to the Sonesta nearby; with an upgrade cost of Â£160 for 3 of us. This hotel was fantastic! The food was superb, the hotel was luxurious, the staff were brilliant, the setting was lovely etc. I can not possibly think of anything negative!!
Luxor is an amazing place. All the sites are amazing especially the west bank and Karnack temple. One thing I would recommend is that you donât use tour operators from within the hotel to go on excursions as they are unnecessarily expensive; simply go and speak to the local people and they offer a much fairer price and all the profit goes to the local people not the hotels. Enjoy Egypt.
- Travel date: Thu 3rd of August 2006
"The sheraton is a great hotel, very clean, fantastic service and the rooms are a good size with a nice size bathroom and come with satellite tv.
The breakfast buffet is fabulous and has enough fresh or cooked food to satisfy anyones tastes.
I loved the pool with the brilliant nile views, the pool guys are also very friendly and more than happy to bring food & drinks direct to your sun lounger!
In terms of location the hotel is great, loads of very good(and cheap!) restuarants 3-5 mins walk from the hotel. Its also just 5 mins in a taxi to the main luxor centre(where luxor temple/museum etc are located). Taxi ride from the hotel to luxor temple(town centre) is 10 egyptian pounds(Â£1) each way, do not pay ANYMORE no matter what the taxi drivers tell you. Always agree the price before gettin in a cab, and take taxis instead of calache's as the later always try and rip you off. If you want to read my full guide to luxor go here -
Hope u enjoy luxor as much as we did."
- Travel date: Sun 29th of January 2006
"just had our honeymoon at this hotel.
wow can't praise it enough.
the people are wonderful, the food is lovely and quite cheap too.
the pool is idealy situated looking right out over the nile.
try and get a nile view if you can, it's well worth it!!
we did a balloon flight over the valley of the kings, highly recommended!"
- Travel date: Thu 19th of January 2006
"Spent a week at this hotel from 26/12/05. Very nice and relaxing place to get some winter sun. Service was good, look out for the pool man as he will want a tip for getting you a sun lounger, i think i saw him getting into a Ferrari one night.
Food good, facilities good, bar ok with a touch of dodgy singing but it was Christmas."
- Travel date: Sat 14th of January 2006
Sheraton Luxor - good hotel, not spectacular
"I booked a room at a good rate in the Sheraton,Luxor through Otel.com. I found the hotel comfortable enough and good value at the price I paid. I respect an hotel that does not overcharge for the minibar, especially in hot countries where you need to drink a lot. This hotel has a good deal for the minibar where you can get something like 10 soft drinks or so for about $6. They also have a kiosk selling bottled water etc at close to shop prices. However drinks and food served in the hotel are relatively expensive. While there is wireless Internet access, for those of us who do not bring our laptop on holiday, the Internet access facilities are poor. Two PCs available in the lobby cost LE70/hour ($12)."
- Travel date: Fri 13th of January 2006