14 Traveller reviews from Holiday Watchdog
Please read if you are even considering this hotel .........
"We left Hurgarda last night not with a heavy heart but with sense of relief and with a great sigh that out family nightmare is over.
We are destined for safety and the comfort that we will no longer be a part of world of cowards and weak, amateur, laissez faire hotel management.
On our final day at the Titanic hotel Spa we dined in the "Rose" restaurant and once again endured the lack of menu creativity which we had become a costumed to ( point to note; this lack of creativity, taste and variation had been raised throughout our stay with the restaurant team to no avail or concern on their behalf).
Whilst walking back to our sunbeds my son was aggressively challenged by a group of drunken poolside individuals who began to physically restrain, attack, punch and kick him whilst he lie on the poolside patio. I naturally intervened to protect my son and my daughters (6&13) but was also restrained whilst members of the gang beat and kicked me in front of my family and innocent on lookers. During the unprovoked attack my wife was also punched by the gang whilst trying to come to our assistance.
The attack which took place at the side of the pool resulted in superficial injuries to my son, self and also the theft of my son's mobile phone. The gangs beating, which took place yards away from "The Fun Team" was only stopped when hotel security staff intervened.
Whilst continuing to question the cause of the attack by approx 10 thugs against my son and self, my family and I were ushered to the hotel reception by the management team.
During this time with the management team I was asked to provide a detailed report which I duly provided. This was also backed with account of several witnesses which it later became apparent were chosen not to question for reasons only known by the "management team"
The management team were at first empathic to our unprovoked, cowardly attack which was witnessed by several distressed families and we were reassured that as the innocent party appropriate action would be taken against the gang of perpetrators. ................ all of this around a lunchtime swimming pool surrounded by young families. Unimaginable I know but witnessed by so many.
With only hours before our departure time I was concerned about the well being and safety of my family who continued to be approached and intimidated by the gang whilst we were in the reception area. The hotel management team (GM & Desk Manager) assured me that there was no reason to involve the Tourism Police and that they would do their utmost to find the phone which had been stolen during the attack.
This became a fruitless task and I demanded that the GM honour his responsibility and request police intervention which he accepted with reluctance.
Upon their arrival the police advised that I could press charges against the gang of attackers however this could take days to process. With only 4 hours before our departure back to the UK this was not an option with a young family.
The Police spoke with perpetrators who in turn miraculously gave my son a German locked mobile in return for not pressing charges. This we accepted for two reasons a) to avoid having to pay Â£500 back in the UK for a replacement device and b) We as a family had only 30 mins before our transfer to the airport.
We as a family were, as several witnesses described and concurred were innocent victims of an unprovoked, senseless, cowardly attack which ruined our holiday experience. Had we have had more time within the resort then I would have spent it pursuing justice for myself and my son.
I note with interest social media / travel forum comments (of which there are many) regarding poor hotel food, hygiene, entertainment etc. After today's pathetic demonstration of leadership I can see exactly where the problem lies.....The hotel management.
Throughout our ordeal my wife, children and I were repeatedly faced, despite requested intervention from the management team, with our perpetrators within the lobby area, asked to allow them to kiss our foreheads to beg for forgiveness (despite declining on several occasions) and, more worryingly to write a written statement detailing that the hotel was clear of any wrongdoing. This was despite the gang attack, robbery and beating taking place on their pool side property which was under the supervision of their staff. This request for a further report was declined and I clearly expressed my reasons for this refusal.
Never before have I experienced such frightening afternoon which I unashamedly admit left my family and I in tears of upset and disgust at our treatment from a very amateur, incompetent, disjointed group of so called managers. A management team who have no reservations in allowing adults who beat children in public to remain within their hotel.
Should you still be considering placing your family's safety for two weeks in the hands of such an incompetent "management" team and have any questions then please let me know and I will happily liaise with you further.
The root cause of the problems with this beautiful hotel is not with the waiters, porters, chefs, etc but with the amateur leadership that governs them. Commercially retarded, unable to connect with clients. The list goes on but is obvious to anyone with any management experience.
In one last pathetic approach the Titanic Management incompetently advised that due to our "complaint" we were not welcome in future......... whilst our cowardly attackers swam in the pool as was our earlier intention.
Titanic Beach "Management" - note that 2 separate reports have been made and signed. In addition a police report is also available despite your Hotel "GM" (Term used very loosely) not valuing them. This upon reflection was a demonstration of his continued unempathic approach to client management.
The content of this statement, as with previous ones is correct. I openly challenge any individual to question any aspect of the report or events"
- Travel date: Sat 7th of June 2014
Heaven for water lovers
"We spent 5 days at this hotel following a weeks cruise on the Nile. Do note that if you are flying into Luxor and then going onto a hotel in Hurghada, that you are booked to fly out of Hurghada. It is a four hour drive across desert and many people on our trip found that their travel agents had booked their return flight from Luxor.
The hotel itself is about 20 minutes drive from the centre of Hurghada , but the is a shopping centre just outside the gates. Hurghada itself is a small fishing village which has grown into a large tourist resort. The hotel itself has so much to offer that we never found the distance from the centre a problem.
The hotel is large with four main restaurants plus a number of speciality restaurants. There are numerous pools and slides and a fantastic coral reef at the end of the pier. There is even a courtesy bus which goes along the very long pier. The hotel itself is split into two parts âthe Titanic Palaceâ and âTitanic Beachâ and guests can use the facilities of both hotels.
We went on an all inclusive basis and could eat in any of the main restaurant, the speciality ones were Â£25 per person, with a free visit for every seven nights stayed. The food was good, but I did have some problems finding vegetarian main courses. One lovely touch was the nan style bread made in a bread oven on the side of the swimming pool. It was delicious. We never used the speciality restaurant. I did not hear of anyone getting food poisoning while we were there.
The room was lovely, large with a very spacious bathroom, and a balcony which led onto the pool side. It was very clean, but we did have a few large ants in residence. We got given fly killer when we complained and this seemed to work. There was a fridge and a safe in the room. The wardrobe was enormous and there was also loads of drawers.
Twice a day men went round with a very noisy machine delivering insecticide to the site. This started at 5 a.m.! but I suspect that it was necessary.
We had a lovely time at the hotel and the amount of fish on the hotelâs reef was amazing.
I only did one excursion from the hotel which was to Maymya Island. This was coach and boat to a stunning island and then a trip to the reef. Wonderful day out which I really enjoyed.
- Travel date: Sat 27th of October 2012
"The reception and pool at this hotel were very good. The staff were very friendly and helpful. The sight was kept clean and tidy. The water park was run with safety in mind.
The dining rooms were run too efficiently, the staff were very quick clearing the table, you could be going back up to the counter to get a drink only to find when you returned the plate of food had been taken.
There was a selection of different restaurants to chose from but these were very disappointing, the food selection was very poor.
The real star at breakfast was the egg/pancake chef he was very pleasant and did a very good omelette,fried egg and pancakes.
- Travel date: Fri 5th of October 2012
"Hotel lovely but food digusting. This hotel needs to consider British holidaymakers. The food is completely unacceptable for British standards. On the menu is beef stew (every single day) designed for Russians and very little else. Even with caution you are still likely to end up with severe tummy upsets. All spirit alcoholic drinks taste like paint stipper and entertainment is very,very poor.
Such a shame - if the food improved and this includes their al-cart restaraunts, and entertainment provided in the hotel improved, this hotel would be one of the best in Egypt."
- Travel date: Sat 28th of July 2012
Good value fun in the sun
"My husband, 11 year old son and I arrived at Titanic on 7th April for a one week stay - unfortunately as per other posts experienced the "no room saga"- we were offered rooms at Aladdin or Conrad - was prepared to accept Aladdin but not Conrad as we hadn't heard of it, but after an hour we too were mysteriously found a room at the Titanic. During this time the manager was obviously trying his best to sort out the problem but the Med Reps seemed fairly useless - apparently the hotel had advised of the problem the day before when I asked the Med rep why we hadn't be advised in the UK he said they didn't have any contact details of UK booking agents - which seemed a little strange!
The room was large and clean although there was an abundance of flies when we arrived(take some fly spray!). Whilst not 4* the food choice and quality was good although like other reviewers we had had enough of the canteen style queuing etc by the end of the week. The evening entertainment is very limited. The staff all work incredibly hard and are always friendly - Â£1 tip now and again certainly means a better drinks service in the restuarant. Waterpark brilliant hardly saw my son all week!
We ventured into Hurghada town - bad mistake - we booked a taxi to MacDonalds as advised by the Med Rep to avoid being taken to taxi driver's friend's shop - but still ended up there anyway after travelling through some very suspect areas! On arrival we made the excuse that as my son is diabetic we needed to eat straight away and off we went - after experiencing shopping in Turkey/Greece we thought we would be prepared for being hassled by shopkeepers etc - but it is totally a different level of hassle/harrassment in Hurghada - we couldn't even walk down the road without shopkeepers/street sellers jumping out in front of us and blocking our path - we found the experience very uncomfortable so after diving in to MacD's for a quick burger decided to return to the hotel - unfortunately we had to go back to the first shop to get the taxi. We said my son was unwell and asked for a taxi as soon as poss- looked round the shop in the mean time - choose papyrus picture and two small ornaments - we expected to haggle but nearly fell off our chairs when the shopkeeper told us the price was 1,350 egyptian Â£ (Â£135) - I said I would pay Â£22 (still probably too much) the haggling went on for nearly 20 mins in the end I said I would leave it - he put the things back on the shelf and we left the shop for our taxi - he then came out of the shop with the items again and finally accepted Â£22. A minibus then arrived to take us back to the hotel (via some back street shop where the driver got out returning some 15 minutes later) - we were very relieved to return to the hotel. If you want souveniors there are plenty of shops selling them at the airport and they are a lot cheaper too!
We went on the 4 island snorkelling trip booked with Dolphin Water centre on the beach cost was Â£50 for two adults and child included equipment and lunch - it was an absolutely fantastic trip/experience which we would definitely recommend.
We changed a small amount of cash into Egyptian pounds in the UK from one of the high street travel agent and didn0't get a very good rate - there is an ATM in reception area of Aladdin Beach (LE10 - Â£1) - plus if you have a Nationwide a/c you don't get charged for withdrawals.
All in all if you want a hotel based family holiday, with almost guaranteed good weather the Titanic offers a reasonably priced holiday."
- Travel date: Wed 26th of April 2006
Great family holiday - didn't want to come home!
"Have just returned from 2 weeks at the Titanic resort & Aquapark. The room was perfect for the three of us - 2 adults, 1 child. We had a ground floor room with the patio doors opening straight out on to the pool - perfect! Two double beds & a large sofa bed. The safe in the room was free of charge & don't worry if your husband forgets the pin code he entered, reception can help - thank goodness!
I would advise taking a travel kettle for the room, as until 9am tea & coffee is only available in the restaurant & you're not 'allowed' to take it back to your room! The restaurant is self serve buffet. Amazing choice & variety of dishes although by the end of our 2 weeks I was looking forward to getting away from the 'canteen' atmosphere!
The lobby bar in the evenings can be frustrating as they frequently ran out of glasses and sometimes they were barely rinsed before being used again - WHY don't they buy more glasses!?! If we returm we would take our own plastic glasses and keep them with us!
The pool was very cold for the first 10 days, but after that was just right. The flooring tiles around the whole complex including the aquapark get really slippery when wet so caution advised. The aquapark is fab, we would set up camp at the pool outside of our room & come & go to the aquapark as we pleased. A quiet word in the ear of the lifeguards quickly sorted any problems with our Eastern European 'friends' hogging the rings for the rides!
We booked a quadbike safari with Tiger, aka Victor - Hola amigo, como estas?! Definitely recommend, really good value for money and a thoroughly enjoyable 3 hours. A boat trip with Tito, which unfortunately due to weather conditions meant the trip wasn't completed. Didn't think this represented good value for money although it was of no ones fault that the weather was against us. Also went to Luxor, booked through Allam the Med Hotels rep - again a fantastic day out and amazing value for money.
The shuttle bus to the beach was very good. The lunch at the Alladin beach bar was excellent & far more choice than at the Titanic pool bar and was included in the Titanic all-inclusive. The beach itself was more gritty than sandy & I would advise buying water shoes for getting in as there are lots of rocks & stones as you enter.
The staff at the Titanic work so hard and put up with some very rude guests, but still manage to smile and keep cheery - fantastic service but the odd 10 LE (Â£1GBP) goes a long way!
All in all an excellent holiday - would definitely go back if we wanted just a week in the sun with the the aquapark a added bonus."
- Travel date: Sun 23rd of April 2006
Fantastic, very relaxing.
"Myself and two girl friends stayed at this resort from March 24 '06 until April 7 '06.
We had a brilliant time.
Food was gorgeous, catered for all nationalities including English roast dinners for those not very adventurous. Although I must say all food was up to a very high standard. We never had a problem with finding a table and all the waiting staff were extremely helpful. (We found out they work 18 hour days and are paid approximately Â£10 per week. Very surprising they are extremely chirpy/smily)
Ok, the evening entertainment was not fantastic but again it catered for everyone. All the animation team spoke several languages and they are not all Russain as stated in other reviews. There were two Russians, two Bulgarians and an Egyptian, plus a couple of others. Every thing they said was said in English and Russian very clearly and this also applied to kids evening entertainment. Kids loved it, dancing and singing to songs for an hour. Dinner is served until 10pm.
We flew to Cairo for a day, wake up call 4am, left hotel at 5am and did not return until just after 10pm however, the restaurant stayed open for us and there was still a huge selection on offer. Not once did we have a 'cold' dinner. Thoroughly recommend flying to Cairo cost approx Â£140 includes a breakfast box from hotel, return flight, visit to the Muhammed Ali mosque (full dress provided for women to cover up completely),a trip to the Egyptian Museum, lunch at an Egyptian restaurant although paid approx 40p for a bottle of Sprite etc so very cheap. Then after lunch visited Pyramids and Sphinx. Went inside one pyramid for Â£2 but beware only 1 metre high inside and very steep slopes to the tomb which of course if very stuffy and hot but well worth it. This was followed by a trip to the perfume factory where the bases are made for Chanel and Hugo Boss, then final stop at papyrus institute before heading off to airport.
The resort has 3 sister hotels on opposite side of the road and the beach is fantastic. Snacks are available at the hotel's beach bars all day.
Yes planes do fly over the resort but again these we did not notice after day one.
Waterpark is fab with a rafting river running around the pool.
Day time entertainment is brilliant. Starts at 10am with the dj playing some music and animation team asking people to join in stretching/yoga for half hour. Water polo follows and at 11:30 is water gym which myself and my friend took part in every day! Club dances follow and are hilarious! Entertainment restarts at 2:30pm, belly dance lessons, footie tournaments, water polo/volley etc.
It was completely dark by 6pm and does get slightly chilly.
Had such an awesome time would love to go back next year."
- Travel date: Sat 15th of April 2006
Rocky start but got better!
"When choosing holiday, wanted guaranteed sunshine and relaxing break. Booked a week at Titanic, swayed by waterpark facilities, and then found reviews! Certainly had a sinking feeling after reading some opinions.
Would recommend booking transfer from airport to hotel before leaving England but no problem getting taxi from hotel to airport at end of holiday. Just book a taxi in hotel foyer. Quicker and cheaper.
Other reviews mentioned shortage of glasses at bar - none mentioned shortage of rooms! Whilst waiting for transfer, overheard rumours that Titanic had been overbooked and this proved to be the case on arrival in the hotel foyer. Everyone filled in forms, hoping they would be the lucky ones to get room, and then told to wait 10 minutes. Some time later, we realised that time moves more slowly in the Titanic than elsewhere in world. Their 10 minutes is a lot longer than ours! Think we would probably have been left in the foyer all night had we not joined forces and demanded something was done to solve the problem.
After much arguing, some families eventually agreed to move into Titanic's sister hotel, the Aladdin. Initially, the manager had tried to move us into another hotel across the road but faced uproar when it was discovered that this had no family rooms. Then, miraculously, after having been told there were no rooms at all in the Titanic, the rest of us were given rooms...in the Titanic. Not sure how this can be explained! If you find yourself in same situation, make sure you go to look at the alternative before you agree to move and perhaps if you hold on til the bitter end (if your nerves can take it) you might get the holiday you booked!
After this rocky start, the rest of the holiday was fine. Room was spacious and clean. Wait until the very end of the holiday to tip the man who cleans your room! The large swimming pool was cold but refreshing. Just jump in rather than trying to edge yourself in bit by bit! The waterpark was fun. The ground does get slippy so take care. Would certainly recommend the hotel to families but if you don't have children and want peace and quiet by the pool, this probably isn't the place for you.
Food certainly wasn't as bad as I'd feared. Nobody should go hungry. Waiters certainly work hard. German and Russian definition of entertainment is perhaps different to that of the British but it doesn't last too long! Titanic could be improved by adding another bar area to escape but, again, it is primarily a family hotel.
Enjoyed using the Health Club. Massages were relaxing and staff were friendly.
Four islands snorkelling trip was fantasitic (booked in hotel foyer area) and scuba diving was out of this world (booked through Medhotels rep). My husband went quad biking to a desert village and loved it (again, booked in foyer). If you do go quad biking please make sure that you are provided with a helmet.
Take cash rather than travellers cheques. The Egyptians accept English currency, euros or dollars. A photocopy of your passport is needed to cash travellers cheques...the Titanic's photocopier wasn't working while we were there.
All in all, we had a good holiday. Probably wouldn't go back but would not discourage others from going."
- Travel date: Sat 15th of April 2006
Had a great time, will go back again
"Went to this hotel with my husband the first week in April 06, we had a great time and will be going back in october with the children as it is fantastic for them.
I have nothing but possitive feedback from this holiday, go and have a wonderful time.
Sorry no pic's of the waterpark,didn't take any!"
- Travel date: Sun 9th of April 2006
had a good time
"have just returned from a week at the titanic resort with my husband and 2 kids aged 11 and 9. We all had a great time especially being able to use the aquapark whenever you like. The rooms are clean and spacious and well maintained, we had groundfloor and this was ideal as the kids could go in and out as thy pleased and you could use your room to save carrying everything to the pool. Pool still cold just now but was bearable once you were in. Food okay quite repetitve but always plenty and served hot, only ever got served one drink while in restaurant never offered a second. On a few occasions also had to queue to get in which was a pest. Didnt think much of night entertainment and spent most nights just chilling on balcony, were exhausted after day at water park. Didnt do any trips but went to hard rock cafe in hurghada which we would highly recommend, food much cheaper than you would pay here, Â£7 return in taxi from hotel. Whhile there got leaflet from travel agent next to it and all trips hotel offering a fraction of the price if you book them there. Had manicure and pedicure done at hotel hairdressers would recommend this, took 2 hours very thorough and only cost Â£10 for each. My husband had full aromatherapy massage and this was Â£15. Visited the alladin hotel and jasmine village, jasmine village has a small zoo and the beach bar does great seafood had grilled lobster for Â£10 over looking red sea, this is worthwhile. Allin all would return to hotel but mainly for aquapark bout definetly great value for money."
- Travel date: Sat 8th of April 2006
Great Hotel with excellent staff but still room for improvement
"My partner & I visited this hotel in March 2006 with a little trepidation after reading some of the reviews, upon arrival our first room had a faulty safe and balcony door, and was at the front of the hotel. We called for a service engineer but after half an hour no-one attended. We then asked for another room overlooking the rear, and the pool. It was a good decision. If possible ask for a rear facing room on the right hand side, (it gets the most sun). The staff were very friendly and co-operative and willing to look after you, if you spend a little time getting to know them. Some guests from other countries did treat the staff abysmally, they get what they deserve!! The animation team tried hard, but for us! not hard enough, lots of belly dancing!!
The pools were freezing, heating goes off at start of March, the slides were great and you have to be very careful of very slippy floors... And watch out for sales reps who disturb your sunbathing with offers of trips etc; you have been warned.
The food was great with lots of choice, be nice to the waiters and they will give you great service. We would not go back, but any nice family with kids will love the place."
- Travel date: Wed 5th of April 2006
Loved It !!!
"Having read other reports was a bit concerned after we booked this hotel, but on arrival was very pleased. There was 12 of us all together and had asked for 3 rooms next to each other before we left and thats exactly what we got. The rooms are very spacious, we had a family room overlooking the pool, which was very clean and water stocked daily.
Keep hold of your glasses !!
We found there seemed to be a shortage of glasses in the bar area and the waiters are very quick to collect them. At busy times there are queues at the bar not for drinks but they are waiting for clean glasses - keep hold of your glass and you can get a drink no problem !
We found the food fine, good variety, rice, pasta, salads, chicken, fish. And as the other reports say the Russians are rude and push in !
The kids loved the Aqua Park and the Pool area, however be carefull as this gets very slippy when it's wet.
We did a few trips - Paradise Island Boat Trip booked with Tito in the reception. This was a great day and yes the Island is Paradise !
Also Quad Bike Safari booked with Victor aka "Tiger". Both kids and adults loved this.
Overall a great holiday and value for money - the Staff here cannot do enough for you and if you have any problems they are sorted very quickly.
If you have booked this Hotel - Enjoy !!!!"
- Travel date: Tue 4th of April 2006