10 Traveller reviews from Holiday Watchdog
"The hotel is in extremely beautiful and silent, almost wild place. Huge deserts with oases, golf courses and beaches (together with related hotel Sheraton). Very big rooms with the big bathrooms. The friendly and helpful personnel. (except German management of SPA - my wife have rudely interrogated about a pyjamas after Thai massage. As though she has stolen it. And though after it was turn up hanging on a hook in a massage room interrogation was replaced by apologies - the mood has been slightly spoilt.) Huge and magnificent SPA (Les Thermes Marins des Cascades) with uncountable underwater masseurs. Good restaurant, but the truth with monotonous enough menu. Sunsets are so beautiful, that even the driver of minibus between two hotels are make shots on the camera. Directly at the steering wheel! (See photos). We by all means would like to return!"
- Travel date: 7th January 2008
A lovely hotel with fantastic service - highly recommended
"I had a fantastic stay at this hotel. The hotel architecture itself is lovely . The golfcourse is great and the pool area is very nice and peaceful. The housereef near the hotel is beautiful and not overcrowded. Rooms are spacious and very clean; the food has been tasty, well prepared and various. Staff is very well trained and always friendly and helpful. I can highly recommend this place if you search a really relaxing calm and luxurious holiday far away from the mainstream tourism area in Hurghada. I will definetly return to this oasis in the middle of the desert."
- Travel date: 12th July 2007
"This hotel is superb! They pulled out all the stops for a great Christmas, even having a Santa giving every guest a stocking (even if he did have a black beard instead of a white one!) The food was great and the staff helpful but not instrusive. The only niggle was the weather - it was the coldest December for years apparently. Fortunately the hotel facilities, spa etc more than made up for that. We are planning to go back for Easter - I wonder if there will be an Easter egg hunt?"
- Travel date: 10th January 2007
A terrific hotel; highly recommended.
"We stayed here for a week with our young child. We found the hotel a cut above the vast majority of holiday 5 star resorts. The rooms were spacious and quiet, breakfasts good, staff extremely friendly (and child friendly) and the pool area lovely. And we were there over Christmas/New Years when the hotel was bursting: if there were cracks, this would have been when they showed. The only slight downside is that the food was a bit dull (although carefully presented). There are also lots of activities organised by the hotel to take children off your hands for a while... Highly recommended."
- Travel date: 8th January 2007
Perfect for Honeymooners!!!
"Best hotel we ever had. Just perfect for honeymooners. Everybody so polite and eager to make your stay perfect. Nice honeymooner treatment, excellent massage facilities in thalasso centre. Thanks to everyone who made our stay so lovely. Peter & Julia"
- Travel date: 2nd January 2007
"Just returned after a week long stay at this so called member of the "Leading hotels". Do not get taken in by the other excellent reviews. The rooms are very basic. The TV is not flat screen, the balcony is tiny with the most uncomfortable chairs. The Hotel staff are sent at 11.30pm to deliver a message. This is not the fault of the staff but the management which is terrible. This is not all PLEASE DO NOT make the mistake to take any treatments at the Thalasso treatment centre attached to the hotel. Once again not only is the management rude and obnoxious with the guests, you may just get ACCUSED FOR STEALING a bottle of oil for which you paid EUR5.- to have 5 drops in your bath. And forget about receiving any compensation for this insult (unheard of in 5 Star hotels) there was not even an apology or acknowledgement that there was an error on the part of the staff/ management. I thought this happened only in budget hotels and not in a hotel of such rating. Surely this is the worst experience at a 5 star hotel. I did not realise that a bottle of oil was more precious than a satisfied client."
- Travel date: 26th November 2006
Very nice stay
"We stayed this October at the Cascades. It's a wonderful hotel with good service and good food. The rooms are very clean and nice. All the hotel amenties and services are 5*, definitely. The pool area is very cozy and quiet. To go to the beach, you need to take a shuttle (every 30 min) to the nearby Sheraton hotel. The spa area in the hotel is out of this world. It's perfect."
- Travel date: 1st November 2006
Warning - Terrible hotel
"Don't go to this hotel. Food terrible. Not sure where to start but if you choose this as your hotel regardless of how nice the building it is important you know there is a problem here with stomach upsets. Everyone I spoke suffered the same symptoms but the question is not whether you get it but when you do how long you will suffer with it. Rooms are to small. Balcony either. Go to the Four Seasons in Sharm el Sheikh. This is really a 5 star hotel."
- Travel date: 10th July 2006
Fantastic hotel spa and golf course
"We spent Easter at the Residences des Cascades in Soma Bay. The hotel is excellent - the service was first class particularly the lady in guest relations who organised our trip to Cairo and changed our flights back to the UK as we extended our stay. Nothing was too much trouble - we even had a man collecting our balls when we played tennis! The food is buffet style but varied and good - particularly the desserts and breakfast buffet. We stayed in a suite overlooking the ocean which was amazing - with a wonderful private balcony and 2 sun loungers. The main pool is huge and there is always space in the sun or shade. The spa is the best I have ever been to - a french-style thalasso centre with at least 20 treatment rooms, very experienced European staff and a wide range of treatments. The salt water outdoor heated pool in the spa feels like swimming in the dead sea! My husband and son enjoyed the golf with well maincured greens literally in the middle of the desert. All in all a top class hotel within 5 hours of the UK with sunshine all year round."
- Travel date: 30th May 2006
"Absolutely outstanding in every way. We have travelled the world and stayed in some pretty amazing hotels, I can honestly say this is the best ever.The setting, staff, food, service and immaculate cleanliness of the hotel and spa were unbeatable.Attention to detail and guest comfort/satisfaction were seond to none. We, without doubt recommend this hotel to anyone that wants to relax, be pampered and get a suntan. We have already rebooked and cannot wait to return."
- Travel date: 12th April 2006
The Westin Soma Bay Golf Resort & Spa is also called
- La Residence Des Cascades Golf Resort & Thalasso
- la residence des cascades hotel
- la residence des cascades