21 Traveller reviews from Holiday Watchdog
Save yourself and just dont go!
"This as nearly Â£2,000 for a 2 week holiday for two. Looked wonderful on the internet and booked with Thomas Cooke. The first time we saw the rep she appeared drunk, the third day we were struck down with food poisoning my partner was on 2 drips and had to take 12 tablets per day for 4 days. The rep was nowhere to be found, the reception staff were awful and the doctor demanded Â£385 cash - which is hard to get when you are vomiting and have diaharea. This was an awful place. The only helpful person was the cleaner who regularly got shouted at by management. We felt very isolated and almost paid to come home. We lost money on trips and the rep could not be found to help. we had one week left but were quite weak so did not book anything else and were too scared to eat at the complex (there was nowhere elso to go) so we lived on bread, water and biscuits - l now weigh 7 stonne and am suffering from stomach problems. So please save yourself the trouble and dont go it is a poorly managed hotel which tries to take money at all times. Other people had been ill too."
- Travel date: Tue 28th of September 2010
Booked this hotel as a retirement celebr...
"Booked this hotel as a retirement celebration, hotel was beautiful, grounds were well maintained, pool areas were great, the let down for us was the room allocation, we were placed in a hotel room a half mile from this massive complex in building 5 close to the entrance to the grounds of the hotel which had 42 steps to our room and no balcony!!! we love to sit and chill out on the balcony of our hotel room when on holiday but no such luck here.
The hotel lobby reception is very impressive and we thought our room would have been in the hotel or at least inside the complex.
The staff are all superb, so friendly and always smiling,except for 1 or 2 but you will know them if you visit this hotel.
The hotel is now called Serenity Makadi Heights as it has a new owner who we met inside the hotel when he was sitting next to us and chatting about our holiday and our complaint about the room allocation. He sent fruit and drinks to our room as an apology
for our disapointment which was a nice gesture.
Make sure when you book this hotel that you have rooms inside the complex and not in the building we were in. Overall we had a nice holiday and hotel has a lot going for it in the future.
- Travel date: Fri 15th of February 2008
If you want a joke of a holiday this is...
"If you want a joke of a holiday this is the place to go.
Very nice rooms and view so long as your inside the main complex and not in one of the rooms out on the driveway up to the hotel.
This is the only nice thing I can say about it. In order to eat you first have to find a table then clear away dirty plates, cutlery, and any other dirty dishes, once you have done this you then have to track down clean knives, forks, and whatever else you might need.
After doing all of this you will be lucky to find any food that is somewhat edible.
This is not the first time I have been to Egypt but it is the first and last time that I have stayed at this hotel. I have stayed at better 3star hotels and had a great time. So if you want a holiday from HELL stay here at your own risk."
- Travel date: Wed 9th of January 2008
Do not go to this hotel! We booked to g...
"Do not go to this hotel!
We booked to go for one week, my husband and I with our two year old daughter and also my parents in law (my parents were already there having gone for two weeks). We arrived to have no rooms allocated and they asked us to take a family room (this being two adjoining bedrooms with one entrance). We agreed to try this, but to be moved should we require it. It did not work - only one bathroom, off one of the bedrooms and only one exit off the other led to numerous problems so we asked for two other rooms. In the end, they only had one room so we agreed to take this for our parents and we would stay where we were.
The next day however, they decided we needed to move out of this room for 4 (two beds being bed settees so not really for 4 adults anyway). So, knowing that they would no doubt encounter problems with us moving (and they would have!), they turned the electricity off in the room! We had to pack (and manage a 2yr old) in the dark and move rooms. Could not believe it, and from a 5* hotel - I don't think so.
Don't get me wrong, the rooms, the grounds, and the pools everything was lovely and spotlessly clean, but the service leaves a lot to be desired.
Meal times were hectic in the small restaurant and food not good. English are a very small minority there and this is evident in the menu selection. There is only one indoor bar, which at this time of year is no way enough. Counting the seats, it could house 90 max, in a hotel with 500+ rooms of at least two in each - you do the maths!
I won't go on, but basically, we heard a complaint from every english person we spoke to and our room allocation incident was far from isolated.
My parents have been to Egypt regularly and it is by far the worst they have encountered. If you fancy this area, pay a bit extra and go to the Meridian. My parents stayed there last year and said it was lovely. We also visited there on our holiday as we booked a boat trip from the marina there and the beach is far superior to that of the carols/serenity.
- Travel date: Thu 29th of November 2007
Hotel splendid, pools etc splendid, rest...
"Hotel splendid, pools etc splendid, restaurant too small for number of holiday makers, too often a mad scramble at meal times with uninspiring selection, forever running out of plates, cups, glasses, too keen to reset for next meal times, sometimes an hour before service finished. Al a carte fish restaurant well worth a visit or two or three, but an extra charge applies."
- Travel date: Fri 28th of September 2007
I must say this is not a 5 star hotel, a...
"I must say this is not a 5 star hotel, although the building, the lobby and the all the pools are very good. The rooms are also large, modern with a great shower. None of these could be faulted.
However but for the bar staff on all the pool bars, these were great, but the service round the lobby- miserable and did not seem to want to be there. The Italian restaurant was excellent- but the main buffet was just bedlam- wandering from station to station for various items, the only warm food would be cold. They continually ran out of things plates, cutlery or food items. Every meal was queues, and a lot of the food was not very good, not hot and in some cases not cooked thoroughly. I would say it certainly needs the dining room sorting out- the hotel was 70% full and they could not cope. When they do this then it may be the grade is supposed to be."
- Travel date: Mon 24th of September 2007
Hotel clean grounds, well looked after-e...
"Hotel clean grounds, well looked after-enjoyed pools-2 swim up. Found all bar staff on pools very good and always pleasant. Bar staff round the main area- not so obliging, in fact morose.
Rooms excellent, large and air con- however cleaner not so good, would not stock milk or coffee up, unless approached- same with loo roles- had to keep stocking up from restaurant or other loos.
Dining room was complete shambles, going from 1 section to another, queueing for everything cutting bread, for the toaster, 10 deep for omelettes, tea machine-- always running out of things, glasses -plates, food items not replenished without a wait, and not at all 1/4 hr before restaurant times. Food not good- catered for Russian and German a good many times cold, ate in the Italian this was excellent-Oriental not open.
Would say this is certainly not a 5 star, more 3 to 4 Hotel only 70% full- hate to be there when full. Used laundry was good however charged double on both occasions, when queried with reception, english not good, so no result.
Overall, enjoyed stay grounds and pools relaxing, but would not stay here again."
- Travel date: Sat 22nd of September 2007
Very good. Lovely hotel with good rooms,...
"Very good. Lovely hotel with good rooms, plenty of choice of food. Loads of sun loungers round the five pools and private beach.
Remember to tip the staff early on and you get excellent service. Great scuba diving with Sammi and the guys at Aquarius red sea.
Fantastic trip into the desert by 4x4 to see the Bedouin, including camel rides, bread making, singing, bbq, oasis, and desert sunset.
Agree with the other comments.
The shopkeepers in Makadi Bay were more persistent then the ones in Hurghada, but we had been warned what to expect. You have to haggle over prices in most shops. "
- Travel date: Wed 4th of July 2007
5 starr hotel 2/3 star service
"My husbund and I have just arrived having stayed in this hotel for 2 weeks.The hotel is beautifull,the view is fantastic.
We were very disappointed with the beach as it's very hard to actually get into the sea.
The service was very bad, it seemed to me that because the hotel is only 6 months old they have employed any one of the streets and are getting rid of them as they do anything wrong.
The food wasn't great, same things for dinner as there was for lunch.
If you want entertainment don't go to this hotel as it was very poor.
Overall we wouldn't go back to this perticullar hotel agaiin."
- Travel date: Sun 20th of May 2007
Review by hurghadasgreat
"The review by "hurghadasgreat" dated 09.05.07 is, in my opinion, pretty well spot on. I would suggest however that the restuarant and food facilities are probably less adequate and the food is less good. Quite a few English people were heard complaining and my wife who had stayed previously at the Makadi Star was very disappointed. If we go back to Hurghada it will be to the Makadi Star. I'm very suspicious about the more effusive reports!"
- Travel date: Sun 13th of May 2007
fantastic holiday shame about the food
"My boyfreind and myself went to stay at carols on 13th Aril for 14 nights.It was my first holiday abroad and I had high hopes of a wonderful time.The hotel is gorgous yes I would agree some of the workmanship is not the best but the hotel is beautiful,very very clean.The staff cant be faulted they are so freindly and cant do enough for you.The english are in a huge minority,nearly all guests are german or russian and so so rude (manners definatley missing there).I also have to agree you do get hassled a lot whilst round the pools and not just on the 1st day either,but a kind no thanks is enough to send them on their way.We met a lovely man called said (syeed) who booked our sea trips who was very nice.Our rep was RUBBISH totally uselesss,never avaliable either in person or by telephone.The food on the other hand was awful,absolutly awful.Got to the stage where we couldnt even face going to the restaurant to see what mush (our term for our 5* offerings)was avaliable.Of our 14 night stay paid for evening meal 4 7,even went into town twice for Macdonalds (hardly 5* cusine).Food was a major issue for every english person we spoke to.Also hate to say it but we all had upset tummies,most of use off and on for whole two weeks.Hurghada is a building site!!!!!! really nothing pretty about it, and 45 mins away.Carols really is in the middle of nowhere and if you want a hotel where you can go for a wander of an evening etc this definatley isnt the hotel for you.This may sound like we had an awful holiday which isnt the case at all,our room was lovely (take a tip from us take your card of your key and leave it in the slot whilst out, that way air con stays on heaven!!!!).Grounds beautiful.Pools FREEZING!!! but very pretty,staff lovely.Drinks plenty of choice,some lovley trips Aqua marine snorkelling to Giftun Island is a must (we were lucky enough to see dolphins on the way back which was the high light of my holiday),dessert safari worth doing.Fishing trip ok but only use crab lines so disappointing for my partner,but food really really bad.Spoke to guest relations who said had 400 complaints in a month (hope they listen).Wouldnt go back but had a great time and lots of happy memories.Have to say hello to all the lovely people we met in our 2 weeks especially Karen,Julian and family.Carol and Peter and Bob and Chris,was great spending our holiday with you allxxx"
- Travel date: Sat 12th of May 2007
You get what you pay for!
"Booked through Teletext after reading all the reviews on here. The hotel is NOT 5 * but is an ok 3*+.. The rooms and fixtures and fittings in the hotel are what saves it. We booked for 14 nights for a cheap (Â£450) all inclusive relaxing break, and that is what we got! The choice of food was pretty bad but when there was something that we fancied, the standard was good. Don't book any trips with the reps - We went on the boat trip twice but booked through the aqua centre on the beach, and saved Â£40 and had a great time. Take playing cards and plenty of books as the entertainment really is awful. Never had a problem with Russians before but they were so noisy and rude en masse that we used to move several times during the day to get some peace. All in all we had a good time, and felt we had value for money but would be in no rush to go back."
- Travel date: Fri 11th of May 2007