SENTIDO Mamlouk Palace Resort
31 Traveller reviews from Holiday Watchdog
Very windy !!
"This was a lovely hotel - we were expecting a run of the mill all inclusive but this hotel wouldn't even let us carry our own bags!
The staff were lovely and friendly. Ahmed cleaned our room thoroughly each day and made sculptures with the towels - one looked like a crocodile next to a dead body! The food was OK. I'm glad we were only there for one week because I would have struggled to find anything I wanted to eat for a second week running. After a while the blandness made everything start to taste the same.
I think this resort is far more windy than, say, Sharm el Sheik as the beach was set up already with permanent wind breakers, so it made sitting on the beach unappealing. As far as the eye could see were windbreaks.
While we were there the main pool was being renovated but you wouldn't have known, there was no disruption or noise.
I wouldn't hesitate to go back to the same hotel but unfortunately I probably wont because the wind spoilt it for me. "
- Travel date: Fri 6th of July 2012
"We have been to mamlouk 2 times already once in summer, then we had Christmas there, and all I can say is wow, we loved every minute and have booked to go again this summer, it's true they treat you like family, and the staff can not do enough for you to make your holiday fab, mr raffick, mr zacci don't know if thats right way to spell it, gerges Assad from lobby bar you have to have a cocktail especially made for you, es slam from the Asian there is too many to mention so sorry, also it was sad when olga left to get married in Russia , see you all in August :))))))))))))))))
- Travel date: Sat 16th of June 2012
"My daughter and I went to this hotel in July 2011. Wonderful hotel, rooms cleaned to exceptionally high standards. All staff no matter where you went were all extremely pleasant, helpful and very friendly. Food in main restaurant was OK, sometimes not to my liking, but when you consider just how many people are being catered for and at various times they didn't do too badly. The beach was clean and the sunloungers also. The beach staff and the beach bar staff were among the friendliest people you could ever meet and who went out of their way to make sure you had a relaxing holiday. I am returning at end of May 2012 and taking my husband and looking forward to another great holiday there."
- Travel date: Sun 15th of January 2012
"May I first say that I have never written a complaint before in my life but felt so let down this time i feel it necessary to do so. It saddens me to complain & come across as a typical English person. I am the kind of person who when asked 'is everything ok' ill reply yes although its not. My husband & I stayed from 26th July - 9th August and were sadly disappointed. Beautiful hotel until the cracks begin to show. The staff riot on the 2nd day was exceptionally scary & dangerous for guests, our rep left at the first chance & we were never offered the opportunity to move. Although the turn around was pretty quick the service we had been promised never returned. Melad in the lobby bar was the only staff member who seemed to care. Constant loss of electricity therefore no airconditioning or lights during the evening & this hotel is already dark once the sun has set even with the lights on. Poor hygiene! Our towels were repeatedly replaced with damp & dirty towels. Staff used the same cleaning utensils for everything including sick. I spent 2days on an IV drip with masses of additional medication as i was ill. I am now home and still continuing my medication. I have been to Egypt before & I am fully aware of what things to keep away from & even this didn't work. The restaurants are not what we expected, very misleading, poor menus & the same choices as the buffet that day, poor ingredients & not necessarily what you order. Also we struggled to get in them although our rep repeatedly said we were ultra all inclusive. The drinks were poor, the food was poor, the cleanliness was poor. There was so many health and safety risks eg open fuse boxes by the pool! We are far from fussy n have travelled to many different countries but when you book 5*, pay so much money & save all year you expect to get what it says in the brochure. Sadly we didn't! Very disappointing!"
- Travel date: Sun 14th of August 2011
"Stayed at The Sunrise Mamlouk in June ( 2 adults & 2 kids age 12 and 9) very happy with everything and would def go back. The hotel greeted us like royalty and treated us like this throughout the 10 nights stay. The whole place was so clean, bug free with freindly staff. The room was spacious, immaculate and had everything you needed with a great pool view. The two pools where lovely both with bars; one pool was quite and the other was more active with slides and snack bar, always available sun loungers. The beach was so close, clean and again always available sun loungers. The buffet restaurant was huge with plenty of selection for breakfast and evening meal, but we only eat in the buffet for one evening meal as we booked into the speciality restaurants the other nights;- the italian, mexican and asian were all lovely the oriental wasnt so nice but the desserts made up for it. This hotel was shared with The Sunrise Beach Garden hotel next door, so the amphitheatre, clinic, tennis courts, speciality restaurants and spa were all shared, you could just go between the hotels as you liked. We went into Hurgarda one night with the Thomas cook rep, did some shopping then eat at the Hard Rock Cafe it was value for money. There were some shops and Mall just behind the hotel but we never went to the so i carnt comment, we used the shop in the hotel to buy our soveniours, then again there was no need as the airport was like a market and you could get everythign you wanted or needed form there on your way home. Hurgarda is very very hot but there is plenty of shade around the pools and at the beach. We did 3 trips whilst there; Cairo by coach it was a long journey but so worth it, went to the museum, a boat ride on the Nile, a lovley lunch on the Nile, a papyrus factory, the Pyrimids and Sphinx and a perfume factory, it was an amazing day. Luxor by coach went to Karnak Temple, lunch in a lovely little restaurant, valley of the kings and a alabasta factory, again an amazing day. Boat trip went out on a boat for the day with the hotel crew snorkelling and scuba diving, was lovely. All in all I highly recommend this hotel for all ages it was perfect and Hurgarda was a great location, and Egypt was an amzing place."
- Travel date: Mon 11th of July 2011
Great second visit
"Second visit this year and it did not disappoint. The staff were fantastic again,Mohamed, Eslam, Ahmed and my good friend Hosney give the best service at the beach bar. Hossam in the main restaurant is worth a mention with his lovely smile, however, we did not like the main restaurant as it is dark but we did like the restaurant in Garden Beach it;s sister hotel where you can use the facilities.
The room are a good size and the terrace bar has good views looking down the hoel to the sea, Mina and Alaa catered for our every need and you get imported spirits which is just as well as Egyptian spirits not very good.
The specialtiy restaurants were very good, good choice and good surroundings. There is the Italian, Asia Orential and Mexican, the fish and chips in Italian on an evening is worth a try. The best one is the Asia and the manager Mr Raffeek who also managers the beach bar is a turely amasing bloke, he will do anything to make your stay enjoyable as well as being a good man.
When we stayed in March Thomas Cook guest could use the Italian for breakfast but they have stopped this now which was a major disappointment and you now have to apy 3.5 euros if you want breakfast there.
We will be visiting Mamlouk Palace as we now class everyone mentioned as our friends"
- Travel date: Tue 14th of December 2010
Lovely hotel with plenty of space
"The hotel was very well laid out, loads of places to sit outside during the evening and plenty of room around the pools, especially as we went half term October. The weather was fabulous and due to the shade being in the form of solid wooden pergoda around the whole of the pool there was more than enough shade for everyone and not once did we have to fight for a bed or shade.
The day and evening entertainment was good and during the day they covered activities for the whole family to do together but also activites for adults only. Evening was well planned, but remember the people who do these are not fully fledged professionals but saying that the evening entertainment was good and enjoyable. They worked extremely hard day and evening to ensure an excellent programme.
The rooms are spacious, with tea and coffee making, safe, loads of wardrobe space and very large walk in shower. Ours was overlooking the beach which was larger than I expected and again, plenty of sunbeds and umbrellas even after 10am.
On a negative side we found the food to be more limited than used to. We have been to Egypt 5 times all inclusive and have to say this was the worst for choice and flavours; however what was available was plentiful - just not a great choice available. If you go all inclusive for lots of different foods then this might not be the best hotel for you.
Service was quick and friendly. From other reviews we thought that we would be clearing our own tables and waiting ages for drinks... not the case - lots of staff around to cater for needs.
This is probably the only hotel we wouldn't go back (unless a real bargain came up) purely on lack of choice of food as we felt more 3 star than 5. This is the only thing that let it down.
- Travel date: Thu 4th of November 2010
best hol ever
"Have just returned from 2 fantastic wks at Sunrise Mamlouk, staff very friendly, hotel excellent plenty of room and very clean. Room was cleaned every day lots to do, plenty of trips, book these through ur rep though much cheaper than on line Cairo and Luxor fantastic places to visit and very cheap but watch out for the beggers as they can be a pest and never let anyone use ur camera to take photos it will cost u to get it back and make sure u take plenty of water as it is very hot and not much shelter. Food was ok plenty snack bars for kids plus 4 other restaurants which you can use as many times as you like just book 48hrs in advance, would recommend this hotel to friends and we plan to go back next year. jayne Lancs."
- Travel date: Tue 3rd of August 2010
restaurant service quality poor but good value overall
"Just returned from a week at the sunrise mamlouk palace resort and i have to say overall we had a very good relaxing week.However i must comment on the standard and quality of service in the hotel which is more 3 star than 4 or 5 star.
The hotel looks very immpressive with its large pool areas and terraces,the rooms are clean and comfortable, but it is at meal times when its faults really show up, if you are used to hotels which offer their guests american style buffets you may be dissapointed with the quality and variety of food and service in this hotel....broken plates on the floor, tables not cleared when guests have finished eating,guests standing with their plates looking for clean tables, poor waiter/bar service etc.
Overall the hotel is ok for a one week break,you must remember your holiday is as good as you make it sure the hotel may not be up to standard in certain areas, but with the amount of facilities on offer it is good value for money with guests from all over europe and the uk. "
- Travel date: Sun 30th of August 2009
"We have just come back from a week at the Mamlouk palace, what a great week, the staff were very helpful, Mina, Ehab, Amr, Ibrahiem and Michael were just a few who went out of their way to make our stay enjoyable, nothing was ever to much trouble and their favourite sayings were "don't worry" or "your welcome"
The room was everything we could of wanted,and right next to the beach, the shower room was beautiful everything worked and we had no problems with hair dryer etc, Sheref who cleaned the room was so polite and left lovley towel art on the beds which were beautiful.
The food was varied and you could always find something to eat, so never went hungry we only ate in the main resturant and italian wich were both very nice.
All in all a very pleasurable holiday and we would love to go back and see all our friends we have made in Hurghada.
"Shukran" to all of you at the Mamlouk Palace
Dougie and Chris Cumbria"
- Travel date: Wed 18th of March 2009
"well what can i say , what a fantastic hotel it was huge but imaculate and so friendly,we went for xmas and year myself my husband and our 10 year old and i have to say u defo new it was xmas they pulled out all the stops , i only rated 9 cos the kids club is crap unless your russian or german but chloe didnt mind cos there was so much else to do, i was extremely happy we travelled with tomos cook cos on arival we were upgraded to ultra all inclusive free cos they now own a bit of sunrise and the benefits were great 4 alacarte restraunts and main restraunt to choose from as well as all the facilities from next door hotel . food in main food hall was ok but we eat in italian a lot mmmmmm and the beach was lovely we totally lost time and wot day it was defo go back fab holiday . "
- Travel date: Mon 12th of January 2009
going back again
"we went to this resort in september and were not disappointed.
staff were happy and always eager to help,not for the sake of a tip either.
the food was of a good standard and rarely did we have any shortages.
room was immaculately cleaned every day.
the pool and beds were all kept clean and free towels were provided as required.to be fair we did tip the towel lads and they made sure we had the same beds each day.
in fact we enjoyed it so much that we are going for a winter holiday this january.
will let you know whether there has been any change in standards "
- Travel date: Wed 31st of December 2008