Primasol Albatros Resort
15 Traveller reviews from Holiday Watchdog
Warning - do not go here
"Two days before the end of our two week holiday, the Hotel Manager demanded 3500 Euros payment for our room even though I showed him the ATOL proof of payment receipt from our travel agent.
I spent 400 Egyptian pounds on the telephone in addition to my own mobile phone calls trying to sort this out. Despite the travel agent speaking direct to the hotel, they continued to threaten me making my wife and two small children cry in the reception.
The manager detained me and would not let me leave the hotel and tols me the Tourist Police would stop me leaving the country unless I paid.
On the last day, it took the Thomas Cook rep (who was nothing to do with me) and the British Embassy in Cairo to sort this out.
We were left totally traumatised. I am now told that this is a scam and that as the only British people in the hotel, they picked on us thinking we were rich Westerners who would just pay up.
Do not go here, even if it means paying more elsewhere."
- Travel date: Wed 28th of April 2010
Just got back friday from this fab holid...
"Just got back friday from this fab holiday - myself, hubby and two sons aged 13 and 10. All of us had a great time and didn't want to come home. Read various reports on this hotel but went with an open mind. Don't know why people have moaned and moaned about the place. Yes it is not cram packed with brits but who on earth wants to travel 5 plus hours away from britain only to be holidaying with hoards of them - if this is your idea of a holiday then go to Benidorm or Costa Brava - simple. Don't get me wrong we are a family who love socialising and my sons made friends with the few other British children that were there and all of the egyptians working there. The hotel room was great, we had a sea view room on the top floor and this had 2 rooms and two balconies, t.v. in each room and fridge, the views were fantastic, but only one bathroom which wasn't massive but was adequate for the four of us.
There are two different pools on the resort, the large three ajoining pools on the front and a slide pool behind the hotel which is a great laugh, but you can go over the road to sister hotels and use their pools but when we went the slides were off and the pools were not so good, hence people from those resorts getting the shuttle bus down to the beach every day. The beach is right next to the pool area and you can safely swim and still snorkel to see the fish, if you go to the right of the hotel you can swim out and see better corals.
The food was different but am used to that as been to egypt three times, if you are a fussy eater like me you can still find something to eat as the food is there all the time. Late breakfasts, late lunches, snacks and cakes in the afternoon and then evening meal and then even more food for later eaters at 10pm onwards. I didn't find any problems with the Germans, Russians, French etc etc during meals - i think all the moaners want to be served individually by their table.
Entertainment was your own choice. Amphetheatre at nine which was packed out or sitting by the bar outside at two different bars or inside at two bars. We let the kids do what they wanted to do as we knew it was safe and then just chilled ourselves - most relaxing holiday i've had.
Few tips if you are going here: we waited to see which bar lads/waiters were genuinely friendly towards us and had a laugh with the boys before we chose who to tip - this sounds sad but if you tipped everyone we would have been skint by the end of the hols. We tipped quite a few of our favourites and got great service but would like to add we had good service before we tipped as we were english and polite, the tips just upped the service.
Hope this has helped anyone reading this site as all reports are really negative. Happy hols to anyone that is going this year or next.
- Travel date: Thu 4th of September 2008
This is a great place to go to if you do...
"This is a great place to go to if you don't want to be around loud drunken English for 7 day's. The food is a bit hit and miss and not always hot, however, there is always plenty of choice and a pizza and pasta station cooked fresh at every sitting, plenty of salad, cheese and always a fab selection of fresh local breads. The Germans are also well catered for with salami and cheese for breakfast! It's true to say the traditional full English is not available, but it's only 7 days! Morning choice varies from freshly prepared omelettes (you choose the the filling), boiled eggs, croissants, pain au choc, danish, SALAD, hotdog sausages, cooked tomatoes, potatoes and so on. Coffee is in a big urn so is help yourself (sometimes a bit strong), I took a jar of Gold Blend to the restaurant and just added hot water, again no biggy. The selection of t- bags is vast, lemon, mint, green, black, vanilla and good old english breakfast.
Our room was clean and had enough space to swing a cat if we had wanted to, the only slight moan would be the lack of hangers (this seems to be the norm the world over), again upon request at the reception desk extra hangers were taken to my room. The rooms were cleaned every day to a very high standard and the towels were also changed daily, the cleaning staff were very polite and friendly and nothing was too much trouble (and this wasn't just the last day when they were looking for a tip like other hotels).
The entertainment team were funny, friendly and although the shows are very basic, they work really hard to get everyone involved and make sure they have a good time, they work very long hours and yet they are always polite and say "hi" and smile, they keep you informed about the activities at the hotel times etc. I was there during ramadam, which meant that most of the staff were unable to eat or drink during the day, not even a glass of water in 34 degrees, and yet they still gave 100%.
The last bit of this is to advise anyone going to Hurghada to check out the night club Havana, open air, great music, foam party on certain nights and just a great place to dance till 6am. Or you can chill outside with a pizza and watch a bit of t.v. The hotel runs a free bus to the club every night and will take you back to the hotel when you have run out of steam, just wait outside the club and it will appear, again this is free.
I have just booked with Med Hotels to go back to this fun place in Jan 08, ok, so the foods not French, the beers not always cold, but the sun always shines and the people are some of the most hard working, respectful and friendly that I have ever met and let's face it, it's mega CHEAP! Enjoy."
- Travel date: Mon 12th of November 2007
A lovely hotel with with great facilitie...
"A lovely hotel with with great facilities.
Rooms were clean and tidy and maintained daily by pleasant and unintrusive staff.
We found the front desk staff extremely helpful, who arranged fresh flowers and a birthday cake for one of our party with no extra charge.
There is a wide selection of good food and restaurants on site but ice cream was not included in the all inclusive package.
If your looking for a relaxing break without all the sightseeing this is great, although these can be booked through the main reception area.
It is worth noting that the hotel mainly caters to German guests, but all staff speaks relatively good English. So if you are looking to make friends and you don't speak German this is not the place for you. However, if you want to chill out and not have to deal with other people its great.
- Travel date: Sun 12th of August 2007
We had a great time at the Primasol Alba...
"We had a great time at the Primasol Albatros Resort in Hurghada!
You can use the facilities in all three of these hotels, although you can have your main meal only in your own hotel.
We went with Med hotels and they were rubbish, the Rep was Egyptian, and although nice was not what you would expect. They also did not book our return transfer; we would not go with them again.
The Primasol Albatros Resort Hotel is great for families; our children are seven, four and three. It is a mostly German hotel! We did not know this when we booked.
It was actually quite refreshing not to have many loud English people by the pool. There were many Russians too, English are in the minority, but donât let this put you off.
All the staff were very friendly; at reception they all had good English. They were very friendly to our children.
Our room was huge with two bedrooms, lounge with TV, and kitchen with fridge and bathroom with shower. It was cleaned every day, the bathroom was a little tatty was the only problem. There are no lifts.
The pools are all cold except for one, which is heated, so was popular. But you soon warm up again in the heat. It was late 20s went we were there which was perfect for a young family.
The water slides were fantastic and kept us amused for ages. There was also a wave machine in the pool of Hotel Aqua Blu, but this was only on between 1-1.30pm every day apparently, we never saw it on.
Sun beds at both the beach and pools all had cushions (left out every night so it obviously never rains!).
The evenings were a little chilly so you need a jacket.
The Crocodile Restaurant was nicely done and there was plenty choice for all meals. We could always find something to please everyone. There is also a pool side snack bar at lunchtime. Ice cream was available for the children.
You could of course pay for some items like fresh orange juice, strawberries and imported ice creams like Magnums, but you could certainly go the whole holiday without carrying a wallet. The restaurant is non smoking. It is fair to say the Egyptians like to smoke!
We did not find the drinks to be watered down. The beer was local and the bottles were opened there in front of you. The wine was fine, and you could help yourself to as much coke, lemonade and fizzy orange as you could drink.
Local spirits, and cocktails were also fine, we did try most of them out! We did hear that local bottled water (which was also freely available) might give you a runny tummy but all five of us were fine. When having a drink outside you use a perfectly acceptable plastic glass.
We went on a snorkelling day out which was fantastic. We bought the trip from one of the sellers at the hotel. It is true that they are always trying to sell you stuff around the pool or at the beach, like hair cuts and massages and safaris, but as long as you are polite there is no problem.
The beach was great, 10 minutes walk. There is even a proper restaurant down there for lunch and drinks for those staying at Primasol Albatros and Aqua Blu. You could snorkel and see tropical fish off the beach, which was amazing.
The beach was great for the children as there were rock pools, etc. You did not have to pay for sun beds.
The evening entertainment was not great; there was a mini disco for the children, in several languages. We went to an Egyptian night, which we did pay extra for (Â£9 per adult).
There was a meal and then belly dancers and an amazing spinning man who dances for at least ten minutes while spinning.
In all we had a great time so we would definitely recommend Egypt and this hotel. Enjoy!"
- Travel date: Wed 7th of March 2007
We have just got back from a so called 5...
"We have just got back from a so called 5* All inclusive hotel. What a joke they donât know what a 5* is really like.
We were originally given a room above the reception on the 3rd floor, before we unpacked we thought that being close to the reception would be noisy.
We went back to reception to request a room somewhere quieter, we were told that all the noise would finish at 11.00, so we unpacked.
What a mistake - at 1am we were at reception again to request a transfer the noise was horrendous. They moved us the next day.
The hotel is full of Russians and Germans, lager louts and more people smoking than we have seen for ages.
We had to drink from plastic beakers in all bars except the dining room. Their vodka tasted bad and I could not drink it at all, a bottle of water was on demand only and only available from 1 of the bars. Ice Cream was only for the children. If you wanted fresh orange juice it was chargeable.
Restaurants were passable but most of the meats were warmed up especially the chicken and it was usually that tough that it was not edible.
The beach is very gritty and it was very windy.
They do supply wind breaks that are very effective but we were sat on sun loungers one day and the beach man came to take our wind break, we tackled him about this and his reply was 'we are closing' this was 3 30 pm- how does he sleep at night?
The entertainment was a complete joke, the animation team did try but hey this is supposed to be 5* hotel, not people messing about like children on a stage.
We lost our key & were told we had to pay for a replacement which was 50 Egyptian pounds which is about Â£5 English. When we collected the key they doubled the price! We refused to pay the extra.
We travel all over the world but we will never go back to Hurghada, although hassle is expected from the shopkeepers, abuse is not.
Not a holiday to be repeated."
- Travel date: Mon 15th of January 2007
All day long you are harassed by people...
"All day long you are harassed by people trying to sell you massages, diving packages hair cuts and trips out.
They are based in the hotel so there is no getting away from it.
Rooms shabby and we did not have a TV in our room or a safe.
Food average for Egypt. Staff OK but the front desk lot are down right rude. Not enough staff on in the main bars.
Pools freezing the only one that was heated is the little one or indoor but it was over run with kids. Entertainment very basic.
The whole thing was BUTLINS GOES TO EGYPT.
Over all if you want that type of thing go, if you want some thing nice stay well away.
May I suggest Taba Heights for some thing a bit more up market.
Oh by the way, stay away from the traders in the hotel, they are pushy, you just cant get away from their pushy "lookie lookie in my shoppie".
Not what you expect for a 5 star hotel, I would rate this a 3 star but with all the hassling just dont go, there its not worth it."
- Travel date: Wed 10th of January 2007
This was an absolutely fantastic. One of...
"This was an absolutely fantastic. One of the best places in the world I have been to. The Hotel was absolute brilliant and the staff were great - they were so nice and friendly, I could not have met a nicer bunch of people. I really enjoyed the food - I am a vegetarian so I am rather fussy, but could not find one thing to complain about.
There hotel is about 10 mins away from the centre and thereâs a Hard Rock cafe, McDonalds and a Pizza Hut so even if the food is not for you, thereâs lots of other places and they are very cheap. The room was great - very big and the air conditioning was a treat especially at night when it just got so warm.
On the whole I could not have a had a better holiday and would definitely recommend this hotel and resort."
- Travel date: Thu 9th of February 2006
Bit of a long review as a couple of peop...
"Bit of a long review as a couple of people we met whilst at this hotel had read the previous reviews and said they would have liked a bit more info.
We will get the old favourite out of the way first. Is it five star? No is the short answer, the roomâs border on three to four according to where you are put.
When we arrived at the hotel we were told we were being moved and upgraded to a better hotel which turned out to be 15 mins drive away so off we went only to discover it was a large complex with a complimentary buggy ride between your room and the main hotel building. Long story short here as my partner has difficulty walking we turned this down as it was a room in an apartment block on the third floor with no lifts.
Went back to the original hotel and insisted we have a room here. Eventually they gave us a room five mins walk from the main building on the second floor (stairs only) with a promise to move us to a better room in a few days time. As we were now very tired we accepted this reluctantly.
The room was so small we had to park our suitcases in the bathroom and whilst it was clean there was a strong smell of damp as this was a new extension onto the hotel complex which resulted in my partner being taken into hospital for three days with bronchitis from the damp and the fumes. We were eventually moved to a more suitable room 3 days later (turned down two before agreeing on this one) and were able to unpack.
So the rooms in the main building are clean and nearly all have a sea view however hardly any have a bath and a shower as advertised, only a shower.
The rooms are basically furnished but do show signs of wear and tear and if you forget your key you can limbo under the door as there are big gaps on the doors in most of the hotel. Aircon and heating is very good as it was cold at night so you need the heating.
There is no radio, music system, video in the rooms as suggested in the hotel site information page and every one we spoke to made the same observation.
The food is nothing to write home about and if you have been to Tunisia it is very much the same and only gets a 2 star rating and whilst there is nothing for the âtypicalâ English palette (except chips) i.e. no bacon etc, we found the food to be varied to a more European standard the only problem being it was never very hot.
The dinning room is small and only holds around three hundred despite the fact that the room caters for over two thousand which includes the bungalows which are part of the hotel complex so getting a table can be pot luck.
There are loads of different restaurants all over the hotel but only two are part of the all inclusive package (bit naughty that) and additionally you are charged for fresh orange juice even if you are on all inclusive basis.
The drinks are ok but in most cases you have to queue to get served and service is slow with only one person serving. You do get bottled water for free but it is âlocallyâ bottled and a lot of people had bad stomachs after drinking this. Once we stopped drinking it our stomachs settled down and no more problems although the onsite doctor was doing a roaring trade all the time (be warned, you will be charged for his services but from the offset it would appear that his consultation is free) but at least you can claim it on you insurance
The Animation team try very hard and do look after the kids but the shows in the evening in the outside theatre are pretty much what you would expect and are very poor and low quality.
If you want to see one of the visiting local shows (belly dancers etc) you have to pay for this as it is part of the âtheme buffetsâ that are laid on during the odd evenings so once again, a payable item not part of AI as implied.
There is a singer in the Tic Tac pub advertised as âa bandâ who sings along to some very dodgy backing tracks and additionally you have to pay for drinks in this bar so one again where ever there is entertainment (other than the Animation team) you have to pay.
WATER SPORTS ETC:
Diving and wind surfing are available but horse riding is being led on horse back for five mins along the beach, thatâs it. No jet ski or similar despite the hotel claiming otherwise in its publicity. Word of warning here as I was going to go Scuba Diving but after looking at the condition of the equipment and the dive boats attached to the complex I decided not to do it from here, a decision which was a wise one, when a few days later one of the dive boats sunk whilst at itâs mooring on the jetty.
The hotel is located in an area that you have to get a taxi to go anywhere or the local buses and it is at least twenty mins to anywhere, having said that the taxis are really cheap (we went into the town, did some shopping for a couple of hours whilst the driver waited for us and then brought s back which cost a total of 70 Egyptian pounds) (roughly Â£7.00) so this was helpful.
One of the problems with this hotels location is the fact that it is very windy all the time and the beach is wall to wall with wind breaks which you are invited to pay for.
Not to many English at this hotel, mainly Germans, Russian and lot of the locals stay at this hotel but no problems
The on site shops are expensive (in relation to the prices in town) and getting out and about is a must.
There are other hotels in the area which are far superior at a lower rate which is worth considering if you have not already booked however if you have booked then do not get to concerned as a good time can be had but as long as you remember that the hotel is not what it purports to be and is really only a three star at best and all the little things that should be part of AI are not.
Would we go again, yes but not to this hotel.
Always travel with Sunstar Leisure and found this to be not one their better holidays."
- Travel date: Wed 8th of February 2006
WE are a family of four, who overall enj...
"WE are a family of four, who overall enjoyed our stay very much. Yes the beer was watered down, but the food was lovely and the facilities were great, all those lovely swimming pools and slides, together with the wave machine kept that children amused all day every day.
The people were friendly and the place was kept spotless. The weather was fab and not too hot as we had been told it might be. At first our rooms were not quite right but the staff did everything possible to remedy the problem as soon as they could. The endless quantities of free cold bottled water were very much needed. We would love to go back again as soon as possible.
The only trip we did was to go snorkelling which was fabulous it really is as colourful as the picture postcards. There were a few extras such as ice cream and branded alcohol. We had a truly relaxing, happy holiday. "
- Travel date: Mon 30th of January 2006
Hey we have just come back from what was...
"Hey we have just come back from what was an excellent week. We flew B.A. which was first class to Hurghada where we taxied to our hotel. We did not like the positioning our first rooms they were changed no problem to other rooms. The hotel was right.
On the beach with fantastic pools all around the complex. The food was good you could always find something to eat the drinks were ok but only local alcohol but we knew this before arriving but we paid Â£275 each what excellent value you would not get two nights in England for that kind of money. Only problem was a few loud Russians which bothered some of the guests.
Our weather unfortunately was cold in the evenings which apparently was unusual and as we left it was getting warmer.
Last year I went to a sandals hotel which cost us Â£2000 pounds each apart from the food and drinks which were good. The luxury at this hotel was as good if not better."
- Travel date: Sat 28th of January 2006
having been told this was a 4* all inclu...
"having been told this was a 4* all inclusive I was surprised to find out that the hotel shares a site with the local tourism college from which it appear that most of the staff were students of.
The staff most in need of the training were the chefs. bearing in mind that this was 4* all inclusive hotel having a meal of local Egyptian stew every night was not quite what I thought I had paid for. i'm not against trying the local food, but being forced to have it for lack of other alternatives was not fitting for a 4*. the selection of food was generally quite poor with the absence of almost all fruits apart from the local bitter oranges.
Anyone coming here to enjoy the all inclusive bar facilities should also think again unless they solely want to drink beer.
although there was a variety of cocktails and wine on the menu. the wine was watered down and had been opened for far to long. the cocktails were made from squash. there was also no distinguishable difference between the vodka, rum, gin or other white spirits. this as well as no atmosphere and a totally empty bar.
we travelled with med hotels who where the only tour company in Hurghada to ship all travellers to the airport knowing that there was a 7hour delay to the flight home. Thomas cook had it worked out and let everyone stay in the comfort of their all inclusive surrounding. we were told there was a coffee shop up there. what more do you want?
all said it was sunny and warm, but next time id go to Sharm where there is a town and something to do off the hotel."
- Travel date: Wed 1st of December 2004