Jaz Aquamarine

South Sahl Hashish Road Magawish District, Hurghada 84511 Egypt
5 star hotel

Overview

Ratings summary

Brilliant
5672
Good
1607
Average
571
Poor
229
Awful
135

Rating by feature

  • 2.5 room
  • 3.5 pool
  • 1 beach
  • 1 service
  • 1.5 value
  • 1 food
  • 3 cleanliness
  • 3 location
 

12 Traveller reviews from Holiday Watchdog

Fantastic Holiday!!!

5
Brilliant
by

"Recently returned from Aquamarine and had the best holiday!! Prior to going was worried after the bad reviews but from the moment we stepped into the hotel our worries had gone. Checking in was quick and our room was of an excellent standard with pool and sea views. It was large and had 2 showers, a bath and seperate toilet. 2 double beds and decor immaculate with a large balcony.
Wherever you decide to eat the quality is excellent and a wide variety of snacks inbetween inc chips, pizza, cakes, ice creams etc. You have the choice to eat at either the buffet, pool or beach restaurant plus another 4 a'la carte restaurants to choose from. We mainly ate in the buffet restaurant.
The bars were excellent inc the lobby bar, blu bar, beach bar, pool bar, shisha bar and discoteque! All offering a good variety of cocktails and drinks. There was entertainment every night.
The pools were large and 2 were heated and it never a problem to get a sunbed either by the pool or at the beach. The sea was a distance out but didnt cause us any problems as we decided to go on a snorkelling trip which we booked with the hotel's dive centre which was an excellent day out and great value and a must to do. It costs £35 and included a trip to Giftun Island and 3 snorkelling stops, a large buffet luch and drinks, we were also lucky to see wild dolphins on the trip, all equipment was inc. I would highly recommend this.
The staff were excellent, so friendly and couldnt do enough to make your holiday as special as possible, they do not look for tips.
I will definately be going back to this hotel again."

Holiday details

  • Travel date: Mon 14th of December 2009

Better than some of the early reviews suggested.

4
Good
by

"We spent a week here after having a week's Nile cruise. We didn't know what to expect as a couple of the earlier reviews were less than complimentary, and chose not to tell my 86 yr old mother who was travelling with us.
Having only been open for a few weeks there were a few teething problems such as the lack of WiFi, and the method used for booking the A La Carte restaurants, but on the whole the hotel information is fairly accurate. However in one area the brochure description is completely lacking, and that is as regards the on going building works around the hotel. We had a room overlooking one of the pools, and were very pleased with it's outlook, however if we had occupied a room overlooking the building sites on either side of the hotel we would have been less happy.
The hotel was full during our stay with approx 1300 guests, but because of the fairly large grounds, it didn't appear too full. There were plenty of loungers available, and some nifty early towel placement ensured a prime spot. The buffet style main restaurant was noisly and crowded at peak times, but eat either a little earlier or a little later, and it was much quieter. We found the quality and choice of food provided to be excellent, and the hygeine standards seemed quite adequate. The A La Carte restaurants provided a different dining experience, the food was good and freshly prepared. The waiter service made a wellcome change and was very attentive. The booking system needs tweaking, and I wonder if the hotel may start charging in the future, but we found it to be a wellcome and enjoyable change from the buffet'
Our only disappointment with the hotel relates to the sea and snorkelling or rather the lack of it. To be honest we weren't expecting much but it met our worst expectations. The beach is really a mud flat at low tide, and at hight tide stretches for 200-300 metres at no more than 2 feet deep before the reef/pebbles make an appearance. This makes swimming impossible, but obviously might appeal to families with young children. There is deeper water to the left of the beach where there is a deep water channel into a small marina, but overall there is little if any easily available quality snorkelling available. We took a day trip on a boat and enjoyed a good day, visiting 3 different snorkelling sites, but it would be too costly to repeat on a regular basis.
Finally a mention for the staff who looked after us very well, and in particular went to a great deal of trouble to help my mother. Would we stay again? No, mainly due to the lack of snorkelling, and our preference for smaller hotels. Would we reccommend it to others? Yes when the hotel is completed and fully functioning."

Holiday details

  • Travel date: Tue 8th of December 2009

Lovely, Relaxing, Good Food, Good Service, Slight Teething Problems

5
Brilliant
by

"Returned last night. Good value for money, very accomodating friendly staff, generally good service, good food, nice bar areas. The a la carte restuarants are good but it was difficult to get reservations, they are currently looking into changing the booking system. The hotel has lovely decor and furnishings in the public areas. Our superior room was large and lovely but the outlook was disappointing as it faced the unfinished additional building and unmade grounds, however, there was no noise nuisance from this area during the time of our visit. We did try to change rooms and were eventually offered one on day 5 but as we only had 2 days left, didn't think it worth the move at that stage. Other guests who were staying for 2 weeks did manage to change their rooms. There is a basic small gym with running machines and steppers, which is functional. There are a few shops near the hotel and within 10 mins walk there is a larger selection, but the surrounding area in general, is desert land and partly completed buildings."

Holiday details

  • Travel date: Sat 5th of December 2009

stunning!!!

5
Brilliant
by

"so we have just arrived back from staying here at the aquamarine and what a stunning hotel it is!
we didnt have a great start we arrived to check in and informed them that we had up graded our room to a swim up suite which they seemed to acknowledge and they gave us a room number and we then played hunt the room as no maps of the hotel and no one showed us or gave directions! after about 1/2 hour we found someone who showed us to a room on the 1st floor! so again we went back to reception to explain that we had upgraded and i may add this isnt cheap!!!! we were told the famous words "take a seat and i will be with you in 5 minutes" ! after reading reviews i knew that these words meant nothing so i went up to the desk where i was then told to go get a drink and chill! as you can imagine this wasnt going down too well after a long journey! we finally got given a swim up suite though it was at the back with a view of a building site! though at this point there was no building work in process!
the safety deposit box had no instructions on how to use it and we were not shown on arrival in our suite though they did arrive in the 2nd week after numerous phone calls to reception to come and open the safety deposit box as it kept breaking! (there was a fault on it)
the suite was beautiful and nice and big it consists of a lounge then a corridor with wardrobes and a bathroom with a seperate toilet there is no bath but a huge walk in shower which seriously you can live without a bath for a couple of weeks!!!!! the bedroom had a nice flat screen tv and a huge kingsize bed which then led onto the terrace which had a gate and fence around then the pool which you shared with the other guests in the row, though we never went in our pool as the sun was never on it and by the 2nd week they had started building and the dust around there was terrible.
The grounds of the hotel are amazing and even though it will be a huge complex eventually not too many steps to walk up and down. there are so many swimming pools though i would say you have to get up early to get a sunbed as by 9 am they are mostly saved by towels though they do state no sunbed reservation! (yeah right!)
The staff at the pool bar are amazing and so friendly and you can get lunch at the pool bar which is mainly snack food like burger and fries and pizza but its a nice change from the buffet.
the buffet is good but can get a bit of the same after 2 weeks but then again so can any buffet we didnt try any of the a la carte restaurants as you have to book a day in advance and the que for the reservations was always long!
the waiters and bar staff made the holiday they were all so lovely and friendly and appreciated the english with our politeness! a please and a thankyou goes a long way! i have never seen so many rude people in one place the russians dont know manners in any form! the lobby bar is breathtaking and the guys who work in there are fantastic and will bring you your drinks to where you are sitting.
the evening entertainment is very poor though the facilities are amazing but then again its a new hotel so they just need to find their feet! the dj for the disco i think is stuck in the 90's and they do cater more for the russians but then again they are the majority in the hotel!
at the moment there is no spa and shopping facilities though there are limited shops outside the complex after a short walk
would i reccomend this hotel??? hell yes!!!"

Holiday details

  • Travel date: Sat 28th of November 2009

Wonderful

5
Brilliant
by

"We have just arrived home from a truly wonderful holiday. I am very well travelled and we previously stayed in the Hyatt regency in Egypt to give some idea of my level of quality hotel.

We paid about £520 each including flights for a week all inclusive and feel it was very good value for money. The hotel is very impressive with an amazing blue bar next to reception that was beautiful and relaxing to sit in. There are 4 or 5 bars in total all with lovely relaxing views of the pool or the sea. If you are going for a clubbing English type holiday then this is not for you, but if like us you want a family holiday with warm friendly staff then its perfect. The staff were so concerned that they looked after you that you felt very special. So far there are 5 evening restaurants that are open these are a main buffet Asian, Lebanese, Fish and Italian. You need to book all except the main buffet at a desk in reception before 10am for that evening meal. I strongly recommend doing this as like all the all inclusives I have been to just going to the buffet is boring for every night.

On our first night our room was a little too close to the disco but after speaking to the
Management they moved us the next morning to an upgrade with its own swim up
Pool. I recommend being friendly while complaining as you get a much better service.

There is still some work being done and once finished the cost of a holiday will
Double. This never affected our holiday.

I went expecting the worst after reading some reviews and was very pleasantly
Surprised"

Holiday details

  • Travel date: Sat 21st of November 2009

How Photos Can Fool (Rotten Hotel)

3
Average
by

"This hotel is half done (No Wireless Yet For 1). We're honestly easy going people but this hotel isn't good & having been to Egypt 5 times there's far better for the money.
The plus points I think are that it's new and that's it, other than the pools nice.
1. No easy access to the sea as the tide was out during the day, which meant a 10 min walk in sticky sand - we gave up and turned back.
2. Night entertainment was very poor or more like non existent.
3. The food choice was poor there's more on the menu at your local pub & mostly cold
4. No Internet or wireless
5. The mini bar £3.50 for a can of juice
6. The shop next door is just as bad
7.The sea view room was a joke, I could see a spot of sea in the distance
8. I've been all over the world and have to say the shop people are very intimidating and seem to be desperate to sell they block your path - it's horrendous
9.There is no table service in the restaurant, everything is self service
10. I think we were the only British people there, mainly Russians.
11. You need to be up at 8am to get a bed at the pool all are booked with towels for people that appear at lunchtime."

Holiday details

  • Travel date: Fri 13th of November 2009

Not 5*

3
Average
by

"We arrived home last night after a weeks stay at this hotel. It is not finished and therefore lacks many of the facilities you would expect from a 5* resort. The only thing that is worthy of a 5* rating is the decor. On arrival there were no resort maps or information, no idea where things were or when they were open. There is as yet, no shop, no gym,spa or sauna. We were unable to obtain a wifi signal. The cabaret shows are non existant. The entertainment team quite often forgot to repeat some of their announcements in English, so we were left not knowing what had been said. Our room was large, with a huge uncomfortable bed. The bathroom was really a shower room(No bath). It was kept very clean, as was the whole resort.
Everything was very spacious, Sunbeds, beach, and dining, never felt cramped. The hotel rooms are only 3 stories high, so for the majority a sea view is not available. When paying for a superior room, you get extra lounge space, which we never used. What really lets the hotel down is the food. The choices on offer are adequate not fantastic. In the main restaurant and the chinese, the food is only luke warm, sometimes cold. I can understand why some people have complained of stomach problems, food left at such temperatures is a health risk. We never suffered but perhaps that is because we were careful only to eat the hottest of food. If I were to go again then I would eat in the Italian every night, it is the only place that offered a hot well served meal. The beach is a very course sand, plenty of sunbeds available. The water is too shallow to swim and there is not an array of marine fish as there is in Sharm. The hotel provides lovely beach/pool towels. There is no need to take your own. At this time of year the sun rises early but loses its heat at around 3.30pm, it gets dark at about 5.30pm. Take some warmer clothing for the evenings as it did get a little chilly.On a final positve note(and being British) the hotel provides the best cup of tea we have experienced abroad."

Holiday details

  • Travel date: Wed 11th of November 2009

Still lots of work to be done

4
Good
by

"I just came back from Aquamrine resort, I must say i had a nice week in Egypt, but I expected more from the hotel. my first impression was the lobby, we arrrived at night and it looked magnificent with all its chandeliers and so did the bars(especially the blue one) by the lobby. We were given a room in a newly opened part of the hotel. it was a big nice room on the ground floor but it didn't looked completely finished and very superficially worked out. It also had a nice view of the construction site nearby. So we reconsile ourself with the room, but there was a cricket singing all night long under the ceiling in the hallway of the room, so we weren't able to sleep at all. In the morning we urged at the reception about it, to people came to look but nothing happened. So we changed our room. the room that was given to us was much smaller than the first one, was on the other side of the resort on the second floor and looked on a children playground and also on the other construction site.

The next thing that I must complain about was the room cleaning. It was firmly done, but never before 4 pm in the afternoon. The food in the main restaurant was ok, but very average. Not for a 5 star hotel. Almost alll the people I was travelling with got the food poisoning including me. I was obliged to even take the antibitoics becasue of it and it still isn't ok with my stomach. The pharmacist told me that I' ve got some bacterium and that is very common for tourists to get one.

The next thing is the beach. It looks nice but you get bothered all the time by some "divers" who wants to sell you their trip to coral reefs. The sea is unable to swim in. You need to walk for 500 meters in the shallow waters to really come to the sea and when you do so you figure out that there is a coral reef and lots of sea urchins ahead of you. But htere is a nice snack bar on the beach with friendly stuff.

The pool area is huge, but the deepest pool is only 1,20m deep. The pools are being heated now in "winter" and are crowded with mostly russian kids.

All in all is a nice resort with a potenial when all the works are done. It is also worth to mention that thre aren't many Russian guests yet, but lots of Scandinavians which makes a place nicer to stay in. The stuff is pretty much friendly, except of the reception, and they do their best, but everything flows much smoother if you tip them for everything they do."

Holiday details

  • Travel date: Sun 8th of November 2009

not even close to 5 stars...

3
Average
by

"not a good experience at all.. we recently got back from a stay at thw Aquamarine..

It seemed they really rushed to open.. and it's a pity, because it seems to have potential..

From the moment we made the reservation we had problems.. We booked over the website, and while it took our credit card, and charged it for the entire stay, It never gave confirmation. We tried to call the hotline, no answer, EVER.. We tried to call the hotel directly, no answer.. Finally after several days, we were able to get through to the hotel, who assured me "all is fine, it sometimes happens, dont worry, your reservation will be here".. Still without confirmation, we contacted the hotline again, and spoke with a man who told us he would look into it, we received an email from him, stating, "everything is fine, your reservation is here, I have fixed everything"

Arriving after a long overnight travel, and checking in at about 630am, we were told to "please have a seat" (the favorite phrase of the reception staff, be ready to hear it A LOT!!!) They finally tell us they do not have our reservation.. and if we would like to check in, we will have to pay again.. It took us an HOUR, in an EMPTY lobby to get checked in.. Finally, after 2pm, they got it worked out..

Everything looks ok on the surface.. but when you start to look, the building craftmanship of the the hotel is not well done, for a new hotel, I wouldn't expect gouges in the wall of my room, and mildew in my shower already.. and the grounds could be much cleaner, There was garbage outside of our terrace the whole time that was never cleaned up.

Food- It was ok, other than getting food poisoning, and spending half the trip in bed, with severe vomitting and diarrhea.. there is alot of choice in the main restaurant, but a lot of it seemed geared towards the Russian travellers. You do have to watch a bit, as it does seem that food sometimes gets "re-used" Especially the rolls, which were normal on some days, and progressively got more stale.. There were only 2 other restaurants open when we were there, my husband tried out the Lebanese grill, but said that almost everything he ate there, he had already eaten in the main restaurant buffet.. We wonder if the Italian restaurant is the same.. The good thing is you can get food almost all day.. you certainly wont get hungry.. but I think the "all inclusive" drinks are a bit stingy.. My husband ordered a glass of wine from one of the bars, and it seriously came 1/4 full.. and the all inclusive drinks are ONLY available from the outlets (bars, restaurants) in small cups.. you only get one small bottle of water in your room for the stay, so basically you cant drink from 10pm until 7am, and you must leave your room to do it.. which was not convient for me, being 7 months pregnant, in 99° heat .. We had to walk down the road to buy "extra" drinks to drink in our room.. plus when my husband went to a manager in the main restaurant, and explained that his pregnant wife was quite ill in bed, and could he please bring me something, I was allowed a stale roll.. nothing else..

The front desk staff needs more training, everything is waiting there.. They had my son's passport for what should have been until the afternoon, we didnt get it back until the end of our stay.. When we asked for a bit of a late checkout, we were told, "ask again tomorrow evening", then "ask again the morning of checkout" finally, we were told no, which is understandable, a bellman showed up at 11:45 am to get our bags, we werent ready so he said he would be back in 10 minutes.. We called 2 times for them to pick up luggage after that, no one ever came, my husband finally went to the from desk to check out, an hour later he still wasnt back.. when I finally got all our luggage lugged to the front, he was still checking out!!! I asked him if it was busy, it wasnt.. they just gave the "please have a seat" after 30 minutes, he saw they still werent working on it, so he went again.. only to be told to "have a seat".. More than 1 hour to check out of a room, thats already been paid for, but we couldnt have a little bit of a late checkout seems a bit rediculous to me.. and then to top it all off, they couldnt figure out how to give us a reciept.. that took even more time..

Maybe after they have some time, to get organised it will be better..

I can say the one thing "5 star", was the housekeeper, Islam... He was the best!!"

Holiday details

  • Travel date: Fri 6th of November 2009

Amazing 5 stars resort

5
Brilliant
by

"I've just returned back from there, it was a very nice experience , actually i was hesitating before booking there as it 's some thing new and I've no feedback from there. but i was not disappointed at all.
the hotel is very nice , beautiful and clean.
once we arrived (me , my wife & my 3 months child ) we had a warm welcoming , fast check in and a cold welcome drink.
They have updated my room to a small suite , it was very nice , clean and large enough for our luggage , a beautiful view from terrace .
The buffet breakfast was very nice , you can choose to have your breakfast indoor or out door over the pool view , the weather was very nice. breakfast buffet starts from 7:00 to 10:00 am
The buffet lunch starts from 12:30 to 3:00 PM , the buffet dinner starts from 7:00 to 10:00 PM , you will enjoy your dinner also out door in a romantic view and some lite music.
I didn't try any of the a la carte restaurants but there are 2 or 3 ( Italian and Lebanese ) that is what i remember.
The all inclusive service over the pool/sea from 10:00 am to 5:00 PM , you can have cold / hot drinks , ice cream , fries , pizza and small sandwiches .
The staff were very helpful and caring from the restaurant , pool and room service.
If you are looking to swim in the sea , you will be disappointed as the sea there is not for swimming there are many rocks and plants for about 500m also the water height is only 30 -50 cm , after that I'm sure you will enjoy diving and coral reef , if you wanna enjoy wind surfing it would be the right place.
The 3 big pools will keep you in the mode , you will enjoy you time relaxing over the pool.
The lobby is very nice and the hotel gate at night is marvelous.
I can tell you it was a very nice experience and i can assure to you a nice stay specially in the soft opening and every body will take care of you
if any body has a question , please ask , you are welcome."

Holiday details

  • Travel date: Thu 15th of October 2009

Shocking, ad service, schild death trap. AVIOD!!!

1
Awful
by

"There were multiple problems before arriving. The hotel decided to charge my card not once , twice but THREE times, despite clear communication not too well in advance. When I arrived at the airport, shock horror there was no transfer, which I had paid for. Instead I had to risk it with the locals at double the price. On arrival all staff are expecting tips for saying hello to you. Despite arriving at 4am I still had to pay the full price for the full day. The room is poor - see the photos, tired, tatty and not clean. Highly disappointing. And if it is 5 star then I am Elvis Presley. Lots of scratched, chipped wood, cracked sink surround and dirty mold and sealants everywhere. The food is bland and very repetitive. I was on the toilet the whole stay. The best bit of the breakfast is the fact they use proper Nutatella . On complaining to the Department Manager and Front of House Manager, there was no refund of a night or taxi , just empty apologies and promises they did not keep. The fish restaurant reminds me of a 1 star restaurant in Bognor Regis - nothing fresh despite being at the sea. "We can't, the hotel is so large". It was shocking, baby food and singing. I was forced to pay for the meal despite being horrendous. Overall I was highly disappointed, the prices for the mini bar are sky high and the place is not child friendly but a death trap and somewhere never to go back to again."

Holiday details

  • Travel date: Sun 31st of May 2015

Rating breakdown

  • 3 Location
  • 1 Beach
  • 2 Room
  • 2 Pool
  • 1 Service
  • 2 Value
  • 1 Food
  • 1 Cleanliness

Worst holiday EVER!!!!!!!!!!! DO NOT GO HERE IF YOU ARE BRITISH!! BE WARNED!

1
Awful
by

"Myself and my partner travelled to Hurghada on the 6th July 2012 for a two week stay at this hotel. This has to be one of the worst holidays myself and my partner has ever had.

The staff at the hotel were incredibly rude and on numerous occasions pushed you out of the way to serve themselves drinks before guests. If you were male the staff would not give you the time of day. On one occasion my partner went to the Blue Bar and ordered some drinks with a waiter who asked “what can I get for you?” The waiter then continued to prepare drinks for other guests. My partner asked again for his drinks and was told by the waiter than he had not ordered any, when this simply wasn’t the case. My partner was so annoyed at this point, after almost 2 weeks of dealing with rude, ignorant staff. A manager then came over to see what was going on and the barman stated he had not asked my partner what he wanted to drink. The manager then stated to my partner that the barman had said he had not served him and therefore what was the issue. This is the attitude throughout the entire hotel. You are always made to feel as though you are in the wrong. Guests never come first, staff do. This is not 5* service. The staff belong in a 2*, as they simply do not know how to treat 5* guests. There are also hundreds and hundreds of managers floating around the hotel and very little normal staff. What is this about? If they had fewer managers and more staff, jobs may get done properly. Everywhere is understaffed and you have to wait AGES to get served. I must say that I have never had to queue like I’m at a supermarket in a 5* hotel.

The drinks were always warm and flat. You simply could not get a cold, fizzy drink anywhere in the hotel other than the main restaurant, which was only open at certain times of the day. The drinks were often served in paper cups, which for a 5* is disgraceful. If you were given a plastic cup, they only filled it half way. If you asked for the waiters to fill your drink to the top they refused. I have never ever stayed at a 5* hotel where the drinks are as bad as these were, nor have I ever been served a drink, other than tea or coffee in a paper cup. It was simply unacceptable and certainly not 5* service.

Two/Three days into our holiday the hotel started to experience power cuts, where the lights, TV, air con etc would go off and come back on minutes later. This then happened everyday until we came home. On the 18th July 2012 the power went off for over 5 hours. The whole hotel was in pitch black, except for emergency lights only. We were staying in room 2230. The lights in our bathroom went off and therefore you had to shower and go to the toilet in the pitch black, using your mobile phone to try and see what you were doing. The fact that there are no emergency lights in the bathroom is beyond belief. This is an accident waiting to happen. Someone could slip and split their head open because they can’t see water on the floor in the darkness. It really is ridiculous not to have emergency lights in bathrooms. My partner had a dicky tummy on this day and it was absolutely horrendous for him trying to go to the toilet in the pitch black. As we were staying in room 2230 which is right on the sea front we had to walk up to the main hotel in the pitch black, which was extremely dangerous. The hotel informed us that the whole of Hurghada experienced power cuts. However, we met lots of other English couples on holiday that went out of the hotel on numerous occasions and informed us that it was only our hotel that was having such power cut problems. There is one thing I will not tolerate and that is being lied to.

Every time you speak to the reception staff about the power cuts you get told it will be back on in 15 minutes, everything is in 15 minutes. The reception staff were rude as anything. I wouldn’t speak to a dog like the way they spoke to their guests. My partner phoned the reception one night to ask when the power would be back on and was spoken to like utter filth “It is not only you, everyone in the hotel is having the same problem!” and he was then hung up on. Absolutely disgusting. As the power was off there was no air conditioning on. Now in a place where the temperature is 40 degrees at night, you certainly need air conditioning. Everyone was sweating like mad; some people were passing out due to the heat. You couldn’t get a cold drink, so you could do nothing to cool you down. It wasn’t until about 11pm that the power came back on. However, during the night the power kept going off (once for 2 hours), which in turn made the air con go off, so the rooms were like a sauna, which meant you couldn’t sleep.

Due to the fact that the power went off for 5 hours on the 18th July 2012 you couldn’t eat, because the hotel couldn’t cook anything. We were booked in the Italian A La Carte that night, which would have been our last chance to go before we returned home. However, as there was no power, the Italian simply couldn’t provide any service. We didn’t eat that night at all. Every single day the power would go off between 10-50 times. It would be so frustrating when you were trying to use the hair dryer or your straightners to the power going off every two minutes. Between the hours of 5-8 the power would go off and on a ridiculous amount of times. You could not watch anything on TV because it was off and on and off an on. You simply couldn’t relax because you would always be on edge worried the power may go off. On the last day of our holiday on the 20th July we went to our room at 2.30pm to get ready and I must say that the power went off about 100 times before we finally left the hotel at 5.25pm. Trying to dry your hair and charge your phone etc was an absolute nightmare.

Then on the 19th July 2012 the water went off from about 7pm for about 3-4 hours. This meant that myself and my partner could not have a shower, flush our toilet etc. Having been out in the sun all day in 50 degree heat and then not being able to have a shower is a complete joke. We were booked in the Asian A La Carte that night, for our final meal before returning home. We had to turn up knowing that we had been unable to shower, which completely ruined our last night. This wasn’t the first time the water had gone off. The water had also gone off roughly a week before for about an hour. My partner was actually told by a manager that the reason the water was off on the 19th July was because they had ran out of water. What a joke for a 5* hotel!

Throughout our 14 night stay we had nothing but problems. Power cuts all day, everyday and then finally no water. I cannot comprehend how a 5* hotel/resort cannot provide basic amenities such as power and water. We were kindly informed by a Polish rep in the resort that this is not the first time they have had these problems and that this has been happening since the hotel first opened. However, later on one of the managers told us that this was the first time the hotel had experienced such problems, but agreed that this was not good at all and for a 5* they should be able to provide water and power. Our own representative also told us to come back to the hotel when it wasn’t height of summer, as they didn’t suffer the same problems. Now why would he say this, if this had been the first time these problems had happened? We were treated like idiots and lied to constantly. I also would like to add that I WILL NOT EVER be returning to this hotel, EVER AGAIN!

Due to the fact that we could not get a cold fizzy drink and because of all the power cut problems myself and my partner asked for the use of the mini bar in our room. We were told that we were only allowed the soft drinks from it. When the drinks were replaced the next day, they were warm as the fridge couldn’t cool them. Therefore, we still couldn’t get a cold fizzy drink, but were yet back to warm drinks.

We were also given a late check out until 4pm on the 20th July 2012. However, this was offered to ALL Thomson guests. Myself and my partner do not feel in any way shape or form that we have been compensated at all for the fact that our holiday was completely ruined by the fact that a 5* hotel cannot provide power and water. This hotel is worth no more than a 2/3*, tent sites/Euro Camp can provide water and power!!!!! The only thing about this hotel that you can call 5* is the hotel itself, the building and the grounds, everything else such as the food, drinks, staff, service etc are no more than 2/3*. If you look on trip advisor and your own feedback website, you will see that many bad reviews are now on there, stating the hotel as a 1*. What does that tell you? Don’t worry we will make sure we also write a review on your feedback page to warn people not to book this hotel.

The food in the hotel, apart from the A La Carte’s was absolute rubbish. No choice whatsoever. I wouldn’t give the food in the main restaurant’s more than 2* quality.

The hotel is full of Russians and there were only about 30 British guests at the hotel at any one time, out of about 3000 people. This means that the hotel simply wasn’t up to 5* standards and simply did not cater for the British. It is my opinion that Thomson should remove this hotel from its brochures, because it just isn’t good enough, or reduce it to a 2/3* hotel. If I had known before I travelled that there would only be about 30 other British guests at the hotel out of more than 3000 people I simply wouldn’t have gone. I have never felt so alienated in my entire life. I have also never been around such rude, ignorant people.

I was also absolutely horrified to discover that on the last day of our holiday, we went into one of our friend’s hotel rooms, to discover that it was double the size of ours. Now we had booked a superior sea view room, but looking at their standard ground floor room I was mortified to find that our room was tiny compared to theirs. Their bathroom was bigger than our entire room. I was so upset it was untrue. I felt completely disheartened. The whole meaning of superior is that it is better than the standard rooms. Our friends also had a cleaner that left beautiful designs made out of the towels, such as swans, love hearts and boats etc. We had none of that. These are the differences a 5* hotel should bring, but we had nothing but disappointment.

We would also like to add that our experience of Hurghada Airport on our return journey was horrific. There was no air conditioning at all. The temperature in that airport must have been about 70 degrees. My partner, by the end of our wait to board our plane was very ill. He felt dizzy and sick. Everyone was dripping with sweat. We have never felt so uncomfortable in all our life. Neither myself nor my partner smoke. However, the smoking room was completely full of smoke, as there was no ventilation, this then drifted into the main airport, so everyone else had to endure it. We think we have had about 10 years removed from our life span because of the smoke we must have inhaled. Surely, that breaks health and safety regulations? I am surprised no one collapsed in that heat, it was unbearable. NEVER AGAIN. It just topped off our disaster holiday.

A complete disastrous holiday!!!

DO NOT GO HERE!!!! BRITISH PPL BE WARNED*********"

Holiday details

  • Travel date: Wed 25th of July 2012

Rating breakdown

  • 3 Location
  • 1 Beach
  • 3 Room
  • 5 Pool
  • 1 Service
  • 1 Value
  • 1 Food
  • 5 Cleanliness
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